is pet friendly

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

the spa was closed which was a primary reason for choosing the hotel

the bed and the breakfast were excellent. the swimming pool too.

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

toilet and shower are sub-optimal and less convenient. the spa was not operating.

also, room service is only available during their restaurant hours

great pool area, a good restaurant, and comfortable rooms. wifi and free parking.

desk had horrible attitude and room service took so long even though in room it s says in less than 30 min

the wait staff at breakfast could not have been more pleasant

i would have liked to include breakfast

they have a huge pool with a slide. the breakfast and dinner was good.

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

pool

machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the buffet breakfast was

clean, comfortable and good breakfast

friendly staff. great breakfast..comfy bed

wifi was not working , the ac unit in the room 427 leaks water it's a hazard i couldn't sleep right

cold water in the pool, breakfast (avg)

rooms were big, very comfy beds, lots of hot water in shower and the bar /dining staff were super attentive

pool water was not heated .. the wifi was not working

location - the lady who made breakfast eggs

strong wifi

2) the building was beautiful 3) the staff were very helpful, helping me with calling a taxi and laundry etc 4

parking at the hotel is relative easy

the parking, the view from the balcony, the patio.

location, on site parking, quiet neighbourhood, view from balcony

the pool was nice and clean but doesn't have the view of the valley

they need to improve the wifi connectivity

=> we were offered the room 105 in replacement and when we moved in a familly with kids just arrived in the

terrible wifi. assistance and housekeeping in the spa area could be improved.

lovely place, good service , superbe spa and massages

slow service with bar and restaurant

the facade and exterior are beautiful and it's nice to dine by the pool.

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

parking situation is difficult sometimes

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

the wifi was the best amongst all the hotels i have been to in mexico

we didn t have wifi with our iphones from our room

wifi was only sometimes in the room and hallway was noisy at times

the free onsite parking was a blessing in a city where parking is difficult and expensive

spacious room, good location, friendly staff, secure parking.

weak wifi: it never worked for us

if you wanted room service you had to go to the restaurant to order and go back to your room

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

when we went down to the bar/restaurant, no one was there

the breakfast was very plentiful and satisfying

the room, the view, and the breakfast. the staff was great as well.

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi was a bit sketchy.

no wifi at all even though it was promised

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

no wifi whatsoever. they couldn t give us the right password.

the parking lot is a bit chaotic, but not bad, it serves its purpose

everything was good, clean, spacious enough, comfortable, with parking

the roof is fantastic, but no breakfast was concluded

the terrace, the breakfast, the decoration, the family run business.

stuff (they even took me to the bus station as the guy was on this direction) and awesome breakfast

since our room was the one under the kitchen we heard all

wifi was slow, broke down and pretty much non-existent

parking was very tight

parking option is fantastic. the view is just incredible.

wifi was terrible

did some laundry there with quick turnaround and reasonable cost

noisy at night because they do laundry at midnight

the breakfast was good, but we would have liked to have more variety.

hotel is very quiet, the rooms are clean and tidy, and the breakfast is delicious

room was very close to the on-site restaurant where breakfast was served, so it was noisy in the morning

the construction is not attractive at all and the garden, common areas, corridors, stairs, parking lot are awful

uphill parking but was totally ok

limited parking when you

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

music from the bar was unbearably loud on a saturday night and went on to past 1am.

the bar and street are very loud at night

cost, friendly staff and 24 hour room service

fast wifi

the best part by far was the bar staff in the speakeasy-esque bar downstairs

they put us betweent the laundry room and break area for the employees

wifi in room was useless, extremely slow and often couldn't connect

third floor walk up. no big deal. wifi only works on first and second floor. no niggie

wifi didn t work neither did the televisions

we also did not like that we did not have wifi in the room, just in the lobby

room was close to laundry smelt laundry oder till evening

wifi was really slow

slow wifi

did like because is pet friendly and is in the best location

had to call room service

laundry shop nearby

great free breakfast buffet

breakfast was at another location not this hotel but walk was short

an outstanding stay at this hotel---quiet, very clean, great wifi, spotless bathroom with excellent shower

the beds, breakfast, and location are great!!

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

there is a rooftop terrace overlooking the city, and the wifi was strong and consistent

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

i loved having a small complete kitchen

the staff was also really helpful with parking

smell of laundry detergent in the room, didn t go away during our 2 night stay

no hot water in the morning, wifi didn't work, extremely hard beds and pillows.

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

wifi was ok

the wifi was not good and there was no ac

absolutely pet-friendly!

it would have been nice to have a bar available in the hotel before 6:00pm.

a pool or jacuzzi within the property would have been nice to enjoy.

rooftop bar with stunning vistas

room was on the third floor and there is a bar and discotheque on the roof above and the music was loud and did

great, lively location. bar downstairs was also very good (service, quality of cocktails)

the location was perfect, great breakfast was included and customer service was on point!

tapas bar next door has a lot of mariachis and norteno groups patrons will hire so the music is about

breakfast was complimentary and very yummy

breakfast. eggs carelessly cooked.

had some laundry to do

everything was great staff, place is comfortable and very historical. excellent breakfast..

right in the middle of everything terrific breakfast will go back again, for

great location, great breakfast and wifi. definitely a great hotel overall

the breakfast buffet was excellent as was the wait staff

we looked at laundry and an alley

the front desk didn't communicate with the parking

service and even though that the restaurant was almost empty, we had the same situation during breakfast and

the bar was classic, and the bartender made very good margaritas

wifi: there was no wifi

wifi working in room would have helped me alot.

breakfast was in another hotel nearby but it's a very short walk

the wifi was great

it was quiet, the breakfast was nice, the staff was lovely, the hotel is charming

staff, very clean rooms, nice hot shower, window opening to small balcony, great breakfast at affiliated hotel

the room was cleaned daily which was nice and laundry was available for an extra charge

location , the home, the appearance, the details, furniture, library, kitchen was beautiful

parking available

we loved the sirena room with the fireplace , we felt as if we were in a hacienda

wifi worked perfectly

next door bar played loud music till after 4am

the pool was tiny and should bot be called swimming pool

the wifi doesn t work most of the time

the bed sheets looked dirty, wifi sucked, the tv didn t really work

the dining options for room service

stayed here because it is pet friendly & very centrally located

elevator, breakfast could have been better but would defiantly stay here again

wifi only in public areas

the continental breakfast options were first class

the breakfast is so good with fresh fruit

wifi

only issue for me was the wifi going out

no wifi, no ac. everywhere in centro you will hear cars and church bells.

rooms are very small, had no wifi

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

location, rooftop bar and lounge

bar / restaurant was super slow

no swimming pool.

is a bar nearby and it had loud music late evening

parking available in the hotel

personel, rooms, breakfast, good location and parking available

but you are mere steps away from a really great coffee bar and only five minutes to plenty of restaurants

wifi coonection was weak but it wasn't a big deal for us--we wanted to spend our time enjoying

wifi in our room only able to catch in lobby

the pool and seating area is beautiful with a great view and the bar was also amazing

the sky bar and the pool . super ! rooms are big , comfortable and clean

the staff was very welcoming and helpful, (and speaks great english), my room was fantastic, the pool area and

this recently renovated private house has an ideal location, a fantastic view, a lovely swimming pool, two bars

don't recommend for children, in fact, it's adults only

wifi was not strong in our room, and part of our space was taken up with a kitchen that had no purpose

wifi was not strong in our room, and part of our space was taken up with a kitchen that had no

wifi

and our two children but only got one seat, which meant there was nowhere for us to sit once the kids were asleep

good wifi

but they should mention that the pool has an extra charge to use it.

we lined the service, the breakfast and the spa

staff was friendly and the location was perfect and the spa and massage seccions where great

the hotel was fully booked, so wifi was awful

we had to pay to use the pool and that only the cheaper room i paid for had breakfast included

bed was very comfortable and wifi was excellent

good wifi and netflix

big and clean room. huge bed. good wifi. nice location.

included breakfast was amazing

large clean room, helpful staff, free parking, free breakfast

wifi signal was strong

that is no parking

multiple communication is required to figure out available wifi.

the bar and the view of the city from the hotel

view, comfortable rooms, a nice pool to relax

the swimming pool was not open because they were cleaning it that day

no available wifi

the wifi doesn't reach the rooms

no wifi in the rooms, no breakfast included.

room was dirty when we checked in, they offer a parking lot but no valet parking to take your car to the location

staff don t speak english no wifi in room very far from zocalo/ centre

parking ud83cudd7f we had to walk back with our luggage because there was no parking available

large rooms, parking space

was beautiful and charming with a lovely pool

was out of service, gym equipment was broken and iron & blow dryer were not working and never got a replacement

gardens, pool and gym

nice pool, good location and a fine breakfast

very nice swimming pool

amazing place, its so beautiful. pet friendly

did not look like the pictures, we were not told it was under construction. never saw the pool.

swiming pool

pool could've been cleaner, it was freezing outside at the time we visited the facility however the

the pool looked very nice and is a good size (it was cold and rainy when i was there)

the second day they didn t give us towels because they have a problem with the laundry

the large room with a door to separate the kitchenette

wifi is very slow, couldn't work properly... but that's the only bad thing

very chean, very comfortable. has both air conditioning and heating. free parking.

the wifi is pretty bad.