wifi is awful

plenty of parking

they helped me get laundry done, and we're there to answer any questions i had about mazatlan

only downfall the wifi barely works maybe half the time

wifi barely worked maybe half the time

kitchen dishes were dirty and they don't provide anything to wash the dishes

the wifi doesn't work, so beware if you are trying to get online for work or any other reason

pool should be heated

we had a suite with a kitchen but there were no dishes or utensils

place for the price i love the location,pool,and staff but i do believe the place needs renovation and easier

fleas outside of pool :(

everything is great here, the rooms, common spaces, breakfast, staff, location in historic area and a few steps

very pet friendly which we especially love and a great complimentary drink on arrival plus a full

the wine cellar cigar bar was adorable

expats hang out at the macaws restaurant and bar every afternoon - coldest beer in mazatlan

and the private pool area was a fantastic retrieve also the restaurant attached to the property macaws what is

the rooftop pool and terrace view is breathtaking.

close to everything breakfast was super good

so i requested a high floor with a partial view of the ocean and to have a parking spot held for me in their

they have nice sized spacious rooms with kitchen but extra $50/night

bar has great view

nothing at all.. no complaints. just wodu the spa was open sudnays.

i opened a tab to get drinks up to pool bar tender said he d be by every 20 min, never came to check on us

ordered a drink to be delivered to pool side and it never showed up

of the location of the pool, right outside the the rooms on the third floor, but a definite for adults

location, the view and in general the place is beautiful and clean, nice firm bed, beautiful pool and the staff

we also appreciated the option to drop off our clothes for laundry, which was handled by an external service

had one day laundry. great location. paid a little more but had great ocean view.

palm tree obscure view in front. 250% markup for laundry...rip off.

good economic laundry service

great bar in the lovely courtyard

friendly, nice pool, excellent laundry service, secure parking, good value.

the ocean from view, the pool and it was at a great location.

like the restaurant the view is awesome the staff was very good and friendly the pool area is very nice as well

i love the view the pool and my two daughter's enjoying to much

we wanted, including hotel pool and beach just over the road

the pool closed too early

the view from the rooms, pool and lounging area is

intimate setting to have drinks by pool

pool had a beautiful view, i liked the white and wood look too

were given pool towels but then had to keep asking for them as the cleaner would take them (we were happy to

water pressure in shower. lack of pool seating. lack of umbrellas at pool.

i found it to be good value with the breakfast included

staff were very helpful and polite. wifi was great, i was able to work from the room.

i also liked that it had a gym with the necessities

the pool wasn't available and we use the one in 14th floor, first day we went up in the stairs with my

the rooms are untidy and the pool is better suited for kids

spa was not available- any of the services

i didn't use the in-house spa facilities, so can't comment on that

parking is limited

a group of 16 consumed a grip load of alcohol, the bar closed the staff as instructed by there higher ups did

breakfast is offered free but without a dog-friendly outdoor location we could not take advantage

burger at snack bar not good, as if cook had never had one

i really liked the location and the secure parking.

there was a bar service at the pool

bed sheets, wifi not availble, pool little dirty, and hot tub and gym where offered but as well not

the fact that the gym was not equipped.

more food choices for kids

buffet the servers were rude as well they don t have room service til 1 pm and there was never parking

were on the top floor and one night the roof top bar had an event which only ended at 3am

location is great. beds are comfy and the pool was nice(water could be cooler).

with 2 kids under 2 and a family of 17 reserving 5 rooms, it was stress full to wait 5 hours for our rooms

wifi, even though it states they have it

location is great, restaurant is good, bar is good, stuff super friendly.

we re staying just overnight but servir was awesome and the kids even got to have a nice warm swim

the wifi could be a bit temperamental.

breakfast was delicious. a great variety.

parking was a nice inclusion bath was good but need to put more 'handicap bars in

very small breakfast room and uncomfortable chairs and tables.

staff, decor, bathrooms, wifi, pool area, convenience of being able to store luggage after checking out until

very clean and the breakfast delicious

the place is quiet and has a great pool

the bar at the pool wasn't open

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the hotel has a magnificent pool scene and bar that makes it difficult to want to go anywhere else

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under

did not feel clean, kids socks turned black from tile

the kitchen breakfast

the pool have insane a lot of cloro me kids was crying, and the adults we have lot of pain and reactions

did not feel clean, kids socks turned black from tile

we were told there was planned/supervised activities for the kids, yet there was nothing available

spa access

very loud music from their restaurant oyster bar till 4am nightly.

the wifi is way too bad for an hotel like this- i am pretty they could invest to improve it.

maybe that there is not shade in the parking lot, in case you visit by car

joes olster bar is a little loud

location was great, the pool area was very good, the breakfast buffet was more than adequate

people at the pool, vehicles on the street and janitorial staff could be heard very well

free parking was great and the fact the location was pet friendly was very nice as well

location very easy to access, 24 hr parking security, excellent service, very polite.

front desk employees, good breakfast, great chef!

location, swimming pool, and wonderful onsite pool bar

the pool & location

no parking

secure parking and helpful, friendly staff

there is a convenient breakfast restaurant and small bar on the

dining room service was excellent

breakfast is the best with the ocean view

the lovely pool pictures on the website is freezing

snack bars, pools, location, price

you are referring to the wifi it wasn t good it kept me logging off and i had a very hard time logging in and

restaurant on site for breakfast

the breakfast.

clean. beds comfortable. location. good wifi. pet friendly.

i got in late as i could not find it. i missed breakfast as i slept past 10 am.

pet friendly

laundry and spa aren t services provided by the hotel but everything is at a walking distance

it had a kitchenette, more than we expected.

laundry and spa aren t services provided by the hotel but everything is at a walking distance

we were then moved to a slightly bigger room with a kitchen

kitchen sink in room #404 had a really bad smell (oder)

beautiful view from the room and pool

pool and beach schedules

didnt like that the pool closes at 8 pm specially with the heat there was of 95

we never figured out how to keep a secure wifi

great pool, easy beach access

did not like that the staff would not wait on us in the morning breakfast

amazing view, safe parking lot and great amenities.

did notknow we had to have coupons for breakfast and not informative about sights to see

the room service was great, the food was good and the location right on the beach

breakfast buffet is excellent and the pool and beach magnificent

the location the pool

great location and pool

pool hours could be expanded, starts at 9am

kitchen washcloth or not replaced (as a hotel norm) when i threw it on floor and no dish drying

the pool was so cold you couldn't go in it

guest laundry was minimal.

laundry equipment was broken and the staff was not helpful at all.

some of the laundry machines didnt work

no laundry and only 1 ice machine

the wifi was off for 3+ days and the tv cable was extremely complicated to operate.

wifi system sucks

should have free wifi

no fridge. sketchy wifi. no coffee maker

pool internet was good

charge for wifi, even this the wifi doesn t work in the room

laundry is right across the street

wifi was weak and completely down for day

wifi pretty good

the kitchenette in the suite was very useful

kitchen was not unlocked nor supplied for our visit

we had fun in the ocean while walking and swimming plus a large swimming pool

tried ordering room service and they hung up on us 3 times

where located in the little tower everything is excellent except the wifi doesn't work in that area other than

there were two large pools and a kids splash area

the gym needs to be 'requalified'. old machinery for a such nice hotel!

thursday evening -whole complex looks as if best times are long gone -staff at check in was ok -parking was open

the breakfast was great staff was excellent

parking let's just say not convenient it is in the same parking lot as the building but when you

sometimes the parking lot is full.

breakfast had a large variety of options and was really good

they kept on telling us that the laundry was behind and could not keep up with towel demand therefore there

service the most as well as the kids center and playground on one side of the pool por the

don t allow you to have your own beer at the pool, they want you to but all included so you can have the open

hotel has problems with humidity, the second basement/ parking lot is full of water and smells horrible, also

shout out to paola who did really cool arts and crafts and activities with the kids

during the december 24 celebration there were many people at the bar without face protection for covid19

charge extra for kids even when having

guest cannot eat poolside and must eat in designated eating areas far from the pool

clean, space, great pool good service

pool was not heated and food was prohibited poolside

i liked the secured parking lot

parking is

but other than that the hotel is great, it has 24hr surveillance in the parking lot, the rooms are nice and

location, breakfast, staff, secure parking

the pool was a bit small and full of kids.

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

service in pool bar was horrible. hard to get their attention.

service in pool bar was horrible. hard to get their attention.

food options are very limited, especially in the pool area

the wifi & cable did not work most of our stay

no kitchen towels or supplies to clean up after yourself

there was only one drinking glass in the kitchen

really small swimming pool

lack of cooking utensils and basic kitchen equipment and utensils

clean, good location, excellent breakfast

the bar drinks were good, but menu variety for dinner could improve

water in pool was hot..

room was some sort of near to the gym and you could hear loud noises from the people and moving equipment at

the pool didn t look particularly inviting.

gym was closed

location and pool is excellent, great access beach

also payment was a bit complicated as wifi was not always working well for the credit cards machines to work

the gym needs to be upgraded too

floor you can hear everything going on in the street, dirty windows even at the poolside and the room service

poor internet access! laundry facilities poor, exercise facilities old and not working

beautiful place, nice staff great food. my kids loved it here, will definetly come back

hotel in overall is old. the gym was a joke

reception staff are untrained unprofessional kids

wifi sucked! :(

breakfast and bed.

the weather and pool.

the breakfast was not the greatest since items were not replenished constantly

visited this property the day before booking to ensure they had an onsite restaurant with room service and was

breakfast started to look grazed over about 2 hours after the start

great room very big (famely junior suite) , beach and pool were good , parking great,

they charge extra for. my kids

no in-room wifi.

the staff, the parking, the room, the day security on site

extremely uncomfortable (beds, couch, and chairs. very dated (no wifi, small tv)

clean modern hotel with easy access to the city. great value for money and pet friendly.

outlet in bathroom did not work.....not pet friendly

the breakfast was good and reasonably priced

lots of parking, that sanitize everything before entering the hotel

breakfast was delicious - buffet with many options

condos with a smallish pool in a somewhat isolated location

that i am thankful i will say that at least we were able to go to a nearby resort for use of the pool which wasn

we didn't need the kitchen but it had all appliances

location was family friendly and safe, and the residence was spacious except for the kitchen

pet friendly

staff were really helpful. if you are family oriented, there were lots of kids.

are allowed to smoke cigarettes in the pool and the activities staff needs some improvements

staff were really helpful. if you are family oriented, there were lots of kids.

hotel is a series of buildings with great pools

marina is part of 3 other resorts and they have a shuttle so that you can visit all of them

the bar was well stocked with a decent selection, with the tequila sunrise and bacardi black being our

old and not properly maintained, cushions were not confortable enough, and the worst of all, wifi was abismal

waiters at the pool can improve their service. wifi only works at the lobby

oceanview 1 bdm suite with kitchenette

the kids liked the 3 slides into the pools

is only one breakfast spot/restaurant, one day we had to wait a few minutes before eating

we truly enjoyed our stay and having a delicious breakfast every morning (with the all-inclusive package)

nice comfortable room and bed clean hotel room service was great

good environment for kids safe place

was no mini bar or water left in the room and room service was over at 10:30 pm so if u wanted or needed

the pool is very nice and the rooms were

valet once or twice but it wasn't a big issue at all as it was an added bonus to have the valet parking

location restaurants, bar, and pool in lobby were awesome

pool isn t up very long.

first floor pool area was very nice with towels available on the lounge chairs

the first suite did not offer much in the way of kitchen items, only 1 bowl, a dirty cutting board

the pool was nice but it was pretty cold

everything nice, except the pool with sea view, it looks cloudy and dirty. no access to the sea

can be more clean . was under construction pool

kitchen a disaster

only get one towel for each guest bath towels are old rugged also you get free breakfast very poor only one

staff in restaurant and bar were good

too far from malecon and shower door leaking water and poor wifi service

if there had been a microwave and a bar fridge would have been the best

never asked if i wanted a drink by the pool!

wifi does not work, whole trip could not connect to anything

the pool is freezing cold and the hot tub was luke warm

good location. the beach and the pool are great. the staff were kind and accommodating.

problems with the parking lot

hot tub never worked and there were little ants in kitchen.

service needs to be improved (we had issues with laundry and luggage pick up service -> staff was unpolite) -

all inclusive places, you can enjoy the bar and restaurant between check out and departure

they kind of push you to get a breakfast with them to buy time share.

also golf carts can take you to various places at the resort, but, good luck finding one

i am not sure how you manage the situation but is an area of concern to your guests is the pool lounger situation

room was huge, the bathrooms were quite nice, and the kitchen was lovely except for the fact that there was no

service was awesome also the beach is just a few steps down the swimming pool

room was large but balcones furniture very uncomfortable , kitchen missing items, kettle, scissors, paper towels

the kitchen was dated, and some apliances didn't work properly.

staff, good food, pool was clean