the pool was quite dirty

the staff was very kind and helpful, the facilities were great, deli breakfast

very clean and the breakfast delicious

it was nice and quiet for sleeping and breakfast was available when they said it would be

of being able to store luggage after checking out until time to leave area, air conditioning and breakfast

parking for my car off the street

there is private parking which feels very secure and the guards help you cross the busy road for the beach

rooms were large and comfortable. pool was nice

the pool awesome !

nice pool area, but didn't use because it was packed with kids

laundry is right across the street

highly recommend if you enjoy hanging out at the pool/beach during the day and venturing out in the evenings

we had a suite with a kitchenette, and it was well equipped

wifi signal in room even though they provide you with your own password if you wanted it you had to

hotel receives mostly family's with small kids which was what we were looking for

no laundry and only 1 ice machine

guest laundry was minimal.

some of the laundry machines didnt work

laundry equipment was broken and the staff was not helpful at all.

like the service at the spa

it is pet friendly as well

location with parking lot with in and out access 24/7

full breakfast included in the price

location very easy to access, 24 hr parking security, excellent service, very polite.

the breakfast thats is included was very good and plentiful

the kitchen was severely outdated, the roof leaked, and the stove downright dangerous

of the room features could be upgraded and the kitchen needs a few more items for cooking, including salt &

one responded when i was trying to order room service, they kept hanging up on me

kids activities

the kids playground was not open during our stay

dirty -mold everywhere in the bathroom -room very loud due to 24hrs running ac outside -hotel bar was closed on

parking let's just say not convenient it is in the same parking lot as the building but when you

the breakfast was great staff was excellent

sometimes the parking lot is full.

breakfast was outstanding and was made even better by an older gentleman waiter

room was right by pool and it got noisy

kids crying at 1030 in the hallway couldn't sleep musty smell in the room jammed all the cars in

secure parking and helpful, friendly staff

room location, asked the front staff where to get ice and was told to get it from the bar which they gave me a

room next to the parking lot was sometimes noisy; but i had asked for a room with no stairs which is what i got

beautiful pool area. room was clean and well appointed

the buffet is super expensive elevators take for ever and wifi needs a much stronger connection

very loud music from their restaurant oyster bar till 4am nightly.

excellent onsite food and service. spacious bathrooms and fun pool. great location and value.

location of the hotel is perfect and the parking was ample

they kept on telling us that the laundry was behind and could not keep up with towel demand therefore there

you to have your own beer at the pool, they want you to but all included so you can have the open bar, they do

the kids pool

our kids had a lot of fun playing on the slides in the pool

lots of free parking

pool was not heated and food was prohibited poolside

the food was mostly mexican but plenty of fresh fruit, cereal, pancakes and bread for breakfast

larger swimming pool with slide for kids was not heated

during the december 24 celebration there were many people at the bar without face protection for covid19

it was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property

say there s wifi but there really isn t

pool area

the pool for the kids

i like pool, location, room and restaurant.

parking lot across the street

people smoking in the pool, nobody there to stop it

staff allowing people to eat in pool, chips were floating

the location the pool

the pool was so cold you couldn't go in it

great location and pool

the place is quiet and has a great pool

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the hotel has a magnificent pool scene and bar that makes it difficult to want to go anywhere else

the bar at the pool wasn't open

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under

was a misunderstanding with the price and how many kids should stay, we end up paying for an extra kid but

the gestapo-like regimentation of their breakfast buffet entry system is

drinks and food at the pool was a joke and very pricey

was a misunderstanding with the price and how many kids should stay, we end up paying for an extra kid but

snack bars, pools, location, price

pool was amazing

that they close the pool at 8pm. and also the outside.

great pool, easy beach access

pool and beach schedules

location and pool area. pool bar and views from our balcony.

pout since on the pool view warning that dipped

breakfast buffet is excellent and the pool and beach magnificent

the staff was not very friendly, they didn t explain where the breakfast is

infinity swimming pool overlooking ocean

breakfast was great

laundry and spa aren t services provided by the hotel but everything is at a walking distance

equipped kitchen

we were then moved to a slightly bigger room with a kitchen

very nice pool

the view, the location and the pool

food options are very limited, especially in the pool area

service in pool bar was horrible. hard to get their attention.

service in pool bar was horrible. hard to get their attention.

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

the spa there was the amenity that we enjoyed the most

then, another day they cleaned our room but didnt leave any towels and we had to call room service

infinity pool

the view was incredible and pools where very nice and the beach view was incredible

also payment was a bit complicated as wifi was not always working well for the credit cards machines to work

poor internet access! laundry facilities poor, exercise facilities old and not working

the swimming pool was amazing view and bar service

the happy hour at the pool, and the coffe shop.

don't know why there is a tennis court, it's marked off for parking and should be turned into guest parking,

i felt 1000%% percent safe while there and i'm already planning my next trip with my kids in june 2022

was to much people at the hotel mostly alot off kids and it was a bit loud but other then that it was a great

the location and restaurant plus room service staff

the pool and play ground for kids is awesome.

had to wait over an hour for towels when i called room service

the pool slides were fun for my child

never had breakfast there since they didn't offer one, the pool and rooms are good and clean, location is not

clean pool, and great 24 hrs security guards

room service so outstanding and kind

the parking lot

pool and location

location is great. beds are comfy and the pool was nice(water could be cooler).

the bartender at the pool area has bad attitude

my husband and kids loved the pool

the location, we had many places close by. great parking spots.

were on the top floor and one night the roof top bar had an event which only ended at 3am

onsite parking was great and check in was a breeze

about the room, it was good and with all the amenities i needed to rest, but the wifi

swimming pool was a little dirty

location and infinity pool view

the breakfast buffet in the morning was excellent and great added value

found a bag full of garbage in the kitchen. no clean floors in some areas.

wifi was poor

wifi did not work

the wifi & cable did not work most of our stay

big space parking

water in pool was hot..

the parking lot is very hard to find-it's the one used for a small mall, and no hotel sign is prominent

room was some sort of near to the gym and you could hear loud noises from the people and moving equipment at

it has a lot of free parking which is nice to have

the bar drinks were good, but menu variety for dinner could improve

water in the pool was murky and we were afraid to swim in it

they need to replace the elevator mat. and inprove the pool area is too small for lot of people

the parking was terrible and we had to park behind the hotel and then walk thru the dirt and mud to get

small swimming pool and always full!

they dont let us bringin some beer when they closed the bar at 11pm

the loud noise from the bar across the street continues into the early morning on some nights

my kiddos enjoyed the kids pool and they liked the slide

they have a kitchenette , but you have to wash your own dishes or they will charge you, which is fine but they

wifi could not support my phone or tablet unless i was on the balcony

oceanview 1 bdm suite with kitchenette

location was family friendly and safe, and the residence was spacious except for the kitchen

that i am thankful i will say that at least we were able to go to a nearby resort for use of the pool which wasn

we didn't need the kitchen but it had all appliances

t like that the hot tub never worked on unit 63 and the hot water was little to none also the pool didn t

condos with a smallish pool in a somewhat isolated location

good environment for kids safe place

and bar height table&chairs would be better in the

nice comfortable room and bed clean hotel room service was great

we loved the breakfast buffet.

pool for kids available, very clean and comfortable

breakfast and bed.

breakfast space was very disorganized, there was no food, and all the tables were dirty and not

the breakfast was not the greatest since items were not replenished constantly

breakfast started to look grazed over about 2 hours after the start

visited this property the day before booking to ensure they had an onsite restaurant with room service and was

water pressure in shower. lack of pool seating. lack of umbrellas at pool.

i also liked that it had a gym with the necessities

i found it to be good value with the breakfast included

breakfast could have a bit more options.

the pool k

there are a lot of kinds of food in breakfast. i had a great time.

there are only 2 restaurants on site, otherwise you must take a shuttle

staff were really helpful. if you are family oriented, there were lots of kids.

hotel is a series of buildings with great pools

marina is part of 3 other resorts and they have a shuttle so that you can visit all of them

roof top pools were too small for there to be two pools

the valet parking was a great bonus

areas at the pool the staff don t know how to resolve things loud music at 8am nonsense no parking at the same

there is a little pool inside to enjoy with a waaterwall

excellent,rooms.. room service was excellent.

friendly, nice pool, excellent laundry service, secure parking, good value.

the elevator was out and with small kids and a stroller it was a challenge getting up and

the wifi didn t reach the room i was on the third floor i would go down to get wifi

friendly, nice pool, excellent laundry service, secure parking, good value.

nice ppl who are on vacation stay there with their kids

it had a fully equipped kitchen, spacious dining room with nice dining room table and chairs, and a good size

nice swimming pool

your wifi its really really bad, and i dont have reception from my own phone in the bedroom

the pool was nice but it was pretty cold

the pool was very dirty

construction made it a bit more difficult to get into the parking lot

beds uncomfortable parking security friendly and helpful but the night receptionist not so much.

not finished yet. no pool. very noisy the construction next to the building

the pool was a bit small and full of kids.

parking is

pet friendly. comfortable bed and pillows. clean room.

basic, efficient, comfy, good breakfast and they allow dog

pet fee extremely high. walls in bathroom needed cleaning.

there was a bar in the hotel but it wasn t open

the breakfast staff was very slow , they need more than 1 person serving breakfast

great location only 7 min away from malecon, clean room, amazing pool and excellent staff.

breakfast buffet is pretty expensive for the menu being offered, the elevators are in pathetic

nice pool and beach area, friendly staff and nice clean rooms.

pool was awesome and staff were great!!

only thing we didn t like was the breakfast from the restaurant

restaurant and bar staff were great

the kitchenette was missing some essentials like salt, pepper, dish soap, etc

pool and hot tub are hardly useable as ice cold water is being pumped in everyday

problems with the parking lot

hot tub never worked and there were little ants in kitchen.

place for the price i love the location,pool,and staff but i do believe the place needs renovation and easier

fleas outside of pool :(

pool should be heated

we had a suite with a kitchen but there were no dishes or utensils

kitchen dishes were dirty and they don't provide anything to wash the dishes

the wifi doesn't work, so beware if you are trying to get online for work or any other reason

were given pool towels but then had to keep asking for them as the cleaner would take them (we were happy to

really great pool

refreshing pool

intimate setting to have drinks by pool

the pool and surrounding area are a great place to relax between adventures

they helped me get laundry done, and we're there to answer any questions i had about mazatlan

wifi barely worked maybe half the time

only downfall the wifi barely works maybe half the time

wifi is awful

plenty of parking

great location right off the toll road. newer nicely done hotel and nice pool area

convenient. clean. easy check in and out. pet friendly.

it is pet friendly and is right near the 15d highway.

breakfast only in the on site restaurant, but not great food. very limited selection.

nice breakfast

palm tree obscure view in front. 250% markup for laundry...rip off.

had one day laundry. great location. paid a little more but had great ocean view.

we also appreciated the option to drop off our clothes for laundry, which was handled by an external service

good economic laundry service

the proximity to everything the bar restaurant pool the common area with the birds was amazing and the security

several areas to spend time, including a rooftop patio and a couple balconies, plus an adorable pool/fountain

the staff was so friendly, the room and bathroom very clean, and the breakfast was amazing.

expats hang out at the macaws restaurant and bar every afternoon - coldest beer in mazatlan

location, rooms, fantastic breakfast and wonderful staff.

very pet friendly which we especially love and a great complimentary drink on arrival plus a full

lots of loud talking and door slamming all night music loud in parking lot till 1am till complained

also, there was good secure off-street parking for our car

breakfast, it wasn t a la carte, and a non english speaking kitchen staff member served it

the pool and the view!

strong wifi but did fail twice

infinity pool, food and drinks and location

staff were friendly, room as clean and spacious, wifi was a good speed.

i would not recommend the facility to young families, because of the location of the pool, right outside the

small pool at top of building is accessible by elevator

i opened a tab to get drinks up to pool bar tender said he d be by every 20 min, never came to check on us

service needs to be improved (we had issues with laundry and luggage pick up service -> staff was unpolite) -

all inclusive places, you can enjoy the bar and restaurant between check out and departure

they kind of push you to get a breakfast with them to buy time share.

also golf carts can take you to various places at the resort, but, good luck finding one

i am not sure how you manage the situation but is an area of concern to your guests is the pool lounger situation

room was huge, the bathrooms were quite nice, and the kitchen was lovely except for the fact that there was no

service was awesome also the beach is just a few steps down the swimming pool

room was large but balcones furniture very uncomfortable , kitchen missing items, kettle, scissors, paper towels

the kitchen was dated, and some apliances didn't work properly.

staff, good food, pool was clean