no collection for laundry. breakfast was just in the bar and over priced.

needs a laundry facility/service of some kind. room service came too early for me (late riser).

decent wifi

needs a laundry facility/service of some kind. room service came too early for me (late riser).

earlier breakfast option on weekends would be good.

the laundry service fees are quite high

housekeeping, laundry service, service at the restaurant.

laundry service water got hot quickly

it would be great if they had a laundry facility where you can wash your own clothes (we travel with kids and

gym, pool and sauna very helpful for a knee i had recently injured

it is not safe to use laundry service at this hotel, my t-shirt was lost

laundry ironing.

beautiful decor and large rooms restaurant bar on site boutique hotel

didn't like that there was no spa services availableat the time

one of the best hotel gyms i've seen attention to detail

the spa is great

a hotel bar which is always full

and bar upstairs were difficult and unfriendly

to improve: better menu better quality food larger selection of wines by the glass in bar on 17th floor better

friendly staff and great timing on room service. location perfect.

staff faciliteis location laundry services concierge everything top

great facilities and location. gym outstanding! staff very helpful

four season sets the bar in terms of location, cleanliness, amenities and staff

dining room service excellent front desk efficient and

cost for breakfast in cafe boulud was high.

the lounge bar especially lovely

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

the same thing happened when i tried to use the gym at around 10 am

great location. close to subway and to rom museum. very friendly staff. swimming pool.

from carol at the front desk to jahnell at the bar your in good hands

room service breakfast menu was very limited

loved the bar and other communal areas

the bar on the 6th floor is amazing

no breakfast as i get up early and the breakfast starts to late for me

room service breakfast menu was very limited

laundry at the hotel

stay and would recommend only feedback we may have had, was that it was a little expensive to do laundry at the

accommodating staff, comfortable beds, great bar and restaurant on site.

the bar area was nice and had a great cocktail menu

limited guest services: ( $7 room service charge,no bathrobe or electric converter, concierge)

great location, roomy suites, friendly and very helpful staff, good value and a laundry room!

very central, great staff, laundry to use at reasonable cost

laundry facilities as well

the large sink in the bathroom was very handy for handwashing small bits of laundry

position excellent grab&go breakfast the room was a mini-apartment, clean and very comfortable laundry service

old charm. style. very clean. laundry facilities available on request

we have enquired and used the laundry services, they were charged at reasonable level and the staff were so

pillows, the friendly cleaning staff, the shower and towels, coin laundry available, location in the city, there

having a laundry was excellent

i would ve liked victorias mansion to post laundry hours and how you can get your laundry done

we found old make up on the floor and laundry in the dryer

wifi didn t work

wifi is good

but everything you need for a central stay in toronto clean, good bed including sofa bed, all kitchen utensils

there was no toilet paper and no paper towels in the kitchen

there was no garbage container in the kitchen and the one in my bathroom was dirty and no bag

the listing it claimed there was access to a kitchen

with cardboard that we were moved to a much nicer room which had functioning air conditioning, a kitchen and

great location wish they had a microwave in the rooms. beds are comfortable and the wifi is fast

inexpensive but had all the necessities and even some extras (fridge, iron, netflix, free wifi)

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom,

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

staff was very nice and the rooms, fitness area and pool were very nice

nice bar - and desserts but very pricey drinks

the room, pool, and valet parking was exceptional!

large suite, plenty of room,helpful staff. bonus free laundry facilities- great for travellers!

the self service laundry was free, it took forever to dry our clothes

room spacious, clean and bed comfortable. guest laundry excellent bonus when on a long holiday.

couldn t do laundry, i stayed 7 nights with toddlers without the option to wash our cloths.

washing machine and dryer service during guests stay (self-service ; front desk kindly provides laundry detergent

well-equipped to cover basic amenities including laundry

we also can do laundry

of the staff were nice and very helpful and they have the convenience of a laundry

housekeeping, very comfortable beds, daily complimentary water, coin laundry room, safe box in the room, location

we also really appreciated the self-service laundry facilities, which were very convenient during our

tv menu advised there was laundry facilities

they also have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

downside was wifi was slow for streaming and guest laundry was closed for renovations, no other laundromats

convenient for longer stays with rooftop gym, pool, laundry, restaurants, shops, pc corner all onsite; its

good location. like that there was a laundry to wash clothes.

we even enjoyed the swimming pool and had a laundry so no issues with clothes for our 5 nights toronto trip

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

was no hairdryer in one room and both rooms we booked had no laundry bag which are very usefull for wet swimming

and helpful staff, nice faciluties, gym, sauna, swimming pool, laundry, microwave oven, bar and restaurant,easy

location was great, comfy bed.did not order food, security was good.great laundry facilities.

outstanding which made up for broken elevator and reduced laundry facilities

laundry room right on our floor, low-priced coin-op, pleasant housekeeping and front door staff

laundry was free

great location with laundry facilities and kitchenette in room

i liked how there was laundry on my floor and a i think it was a good price $4 total

in a great location. has laundry available. staff are really great.

self service laundry facilities was a good bonus

24 hrs laundry and dryer + gym

also, i think basic information about the location of the refrigerator, laundry, etc should be placed in the

there are vending machines with food and drinks and laundry service

i missed the plastic bag for dirty laundry

it did not appear to be any warmer than the pool if not

room service order came incorrectly but was fixed readily and we were compensated

the pool was also good and the kids went there a lot

i liked the daily cleanup service in the room, the gym was nice and i liked that it was stocked with water

were very disappointed to find upon arrival that there were no laundry facilities available as advertised,

the laundry wasn t working when there but love it

lovely staff, nice to have onsite laundry, large spacious room.

disappointing that laundry facilities were out of order.

also our room was opposite the laundry and when the dryer was in use it was really loud

smiles from staff, no dishes, laundry detergent etc in the kitchenette washer/dryer suite

it also has laundry machine so, is a great option, totally recommend

room was well equipped with kitchen and laundry an especially nice bonus.

finally, a renovated room; however, no kitchenette or laundry.

we needed laundry they had a solution

nice lobby with garden, nice pool, sauna, laundry

no laundry

i called to ask where i could do laundry

we are travelling and needed a laundry shop

love the gym and pool. location is very convenient. always love the view of the city hall area.

they also gave me extra detergent and dryer sheets when i had to do a second load of laundry before checking

they provided dishwasher tabs but there was no laundry liquid/powder for the washing machine

the laundry room was a great bonus

heat heat because i got cold at one point in the middle of the night was happy to have access to laundry facilities

unit has a coffee maker and laundry, but no coffee or detergent

wish they provided a laundry service

room service was pretty slow in the morning but they comped it for us due to the delay

the gym was awesome but very hot.

hotel gave us a slightly early check in, which was nice of them

shout out to marc at the rooftop bar who gave exceptional service and patience at the front desk

i was charged when i arrived for extra bills like breakfast, laundry etc but after checkout i was told i have

no room service during stay because of covid-19; no laundry service because of covid-19 and labor

the rooms but i think they could be more prepared for received the new guest and do well the bed laundry and

of the facilities that the hotel claimed to provide was 'laundry' which is quite important to most guests staying

accommodated my 2 queen bed request kids loved the indoor/outdoor pool

i like how they have a nice laundry room where you can wash and dry your clothes

bonus for having a laundry facility on site which is cheap to use

sorry to say this, but the room was very dirty and the room service was not daily.

good tv and wifi

internet wifi really slow, upload zero. towels changed only when requested, after 4 days.

the wifi was very good

happy with the options available at the breakfast buffet

you can store your luggage under the bed to give you more space, however shorter individuals, and kids, will

all the personal information required to get on the wifi

no disinfectant spray or wipes at the gym

accommodation with a great corner room and view of the cn tower, room service was quick

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

room, staff pool location service

i had lunch in the bar which was very good and the menu while small had a very varied choice

information about spa pricing etc even though when booking a selling point is the spa

wifi was so slow.

access to the restaurant with the dog, even if pets are allowed in the hotel (bar was closed)

wifi didn't work well for me

the location and the gym were great. so close to everything.

the cardio and gym facility is a nice way to wake up

the cleanliness and laundry facilities.

i liked the space and the shower/spa tub.

great location, staff, laundry room for guests, they made usa feel like home

a gym without a sauna and steam room for the price would exceed the expectations.

nothing actually bad but the gym could have some more equipment

and when i asked, a female front desk team member stated i could use it for the restaurant or room service

some gym equipment required a peleton login to use

that busy and yet they put us in a room right beside the vending machine room and the maintenance/laundry room

- concierge was friendly and helped us with our bags, gave us extra shampoos/bath gels/toothbrush/laundry bags

good to have mirror on the bathroom door than the fogged glass hotel could consider providing laundry service,

the rooftop pool, the staff on reception were amazing, really just everything

upgrade was amazing and the food (room service) was excellent

hospitality and big rooms with kitchenette, i miss the complimentary breakfast, cleaner guest laundry area, all

location, friendly, good laundry facilities, well maintained

we couldn t exchange money for the laundry service even though reception said we were able to do so

bar sink did not drain. no mini bar stock. crumbs in the pull out.

it has a shower/ tub, a little kitchen with microwave and small fridge

great food and stunning pool

no lounge as such but bar has comfortable chairs to relax on.

overall super nice hotel, and fantastic staff with a great rooftop bar and view

pool is quite small and located beside the restaurant at the top floor

staff, the gym, the location and the amenities were all of the highest quality

laundry service too expensive. low water pressure in the shower.

service was good at the complimentary breakfast and no issues with wifi

no bluetooth enabled wifi speaker but boss was still nice

bar across the street can be quite loud not the fault of the hotel also construction on one side

more variety on room service menu

everything was clean and room service was just great

room service was very fast and the bar on the 31st floor had great cocktails

propane fireplace, the big beautiful bathroom, the second bathroom off the living room area, the room service

day it was cleaned after asking, the next day it was not even when asked…we were 2 adults and 2 kids, the room

we also spent the day at the spa ad it was perfect

friendly staff, loved the large room and the bar design at the georges.

room was very spacious with a lovely balcony, bathroom was incredibly large with a huge bathtub with a variety

honour bar a nice touch

the room, the pool and staff was very helpful

having access to the beautiful women's club, especially the library( exquisite decor) and the pool

gym is a bit small

gym is great and was always empty

the staff was awesome, the room was great. the breakfast delicious

the gym and breakfast area had no light and view

rooms are beautiful. gym is good.

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long,

good wifi

the wifi was so slow.

the fact of not having wifi.

garage was excellent, gym was very well equipped, cafe brilliant for breakfast/lunch, room was very comfortable

only tiny negative was access to pool from changing rooms though gym was a little odd

honestly ... other than the expensive mini bar and room service prices, everything was fabulous

expensive parking. room service was sketchy.

not much in way of room service

the breakfast was great, as was the pool and the laundry facilities

location, free-wifi, self laundry

downtown by foot, early check-in was possible, friendliest staff during our 2 weeks canada trip, laundry facilities

have three laundry stations, coin operated, for guests, great help

i liked having the kitchenette in the suite and laundry services on the same floor

the outside bar and restaurant was a great space with more fabulous staff, very good food and cocktails

room service to enter due to my privacy sign being on the door -comfy bed - large terrace -great gym -we were

the wifi was quite slow but everything was great otherwise!

the spa is to die for

the spa is probably the best in toronto with everything you could ever need, massage, sauna, steam bath

was actually a hostel, with a communal kitchen and shower

shared bathrooms, a kitchen, dining and lounge area

everyone had acces to the kitchen, but not everyone cleaned up after themselves

having to share bathroom/kitchen/showers was different

the bed and the bathroom facilities. there was also a kitchen along with a microwave.

liked - - the staff - completely - from the front desk to the housekeepers - to the room service delivery team

loved the aesthetic of the hotel and the gym

the infinity pool and the staff where incredible!

experience was marred by a disappointing dining situation at the hotel s restaurant, 1 kitchen

i arrived at 11pm and unfortunately they have no room service or opened food places through the night

large rooms with option to use the kitchenette and do laundry in the room if needed (although a laundry service

you have everything you need such as access to microwave, fridge, cooktop, laundry making it so much easier to

laundry is a little pricy but apart from that all good ud83dude0a.

the only thing i can complain about was i wish we had dish soap and laundry detergent in the rooms but overall

laundry pod, dish cloth and towel as well as a small quantity of dish soap would be nice

the on-site laundry a god send

the onsite laundry room was great and you bought tokens from the concierge so didn't need to source coins

room very clean and with necessary accessories, staff very kind, the breakfast rich and various, laundry, free

there was also a guest laundry, which was well-priced ($2 to wash and $2 to dry) and very convenient

seemed really good (yet i didn t use them) - gym, snacks and drink shop, even a little laundry room for guests

such as a broom with a dust pan & detergent for laundry, but everything is good

great location and view.. great amenities. laundry facility good

where towels are, wifi password, recommended restos etc

he didn't give us a wifi code and seemed put

experience, no tv, no wifi, no number to call to get help

no laundry service on weekend

limited assistance from some of the staff (laundry and payment

excellent experience for us, the breakfast was great, the motel was very clean and the staff was accommodating

housekeeper propped up one of the kids' stuffed animal each time they cleaned so that was nice surprise for

housekeeper propped up one of the kids' stuffed animal each time they cleaned so that was nice surprise for

cleaning and room staff, and the laundry service.

gym facilities were also better than many hotels

the gym is excellent, just amazing for a hotel

everything was perfect ! my wife had a facial in the spa here and loved it too !

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

full kitchen and laundry ensuite even with a junior one bedroom

clean hotel staff friendly on check in, rooms were great with laundry facilities nice comfortable bed and full

and we had a kitchenette and laundry machines, always a bonus

no laundry detergent

spacious studio room with kitchen and laundry

00 plus tax extra for laundry and wifi never ever again i would rather sleep

had laundry as an amenity but there was none. service would take 2-3 days.

asked for a laundry bag, or any bag,to use it for personal thing, her answer was she will charge me for it

they needed an ice bucket in the room. also needed some q tips and laundry bags.

the laundry/dry-cleaning service is impeccable and fast

i loved the essential oils pods you could insert in your shower for a spa feel

the breakfast was included and was amazing

the maintenance guy came to fix it when we were reciving our room service for dinner

breakfast - scrambled egg was bland and toast not hot.

a suite with the cinema (i had promised our son, after an early start and a transatlantic flight, room service

no laundry facilities.

is ineffective, resulting in the sound of the nearby rooms easily spreading in at night laundry is super

to eaton center) high level of customer service: i had an issue where my clothes were delayed i laundry and

could not sleep due to gross unclean air in room which smelt like wet unclean laundry or mold

only negative is the gym is way too small. hope they can figure this out at some point.

was nice that there was a guest laundry

the many steps leading down to the pool

very clean, amazing location ( obviously). the gym and pool were amazing ( salt water i believe)

superb location, great breakfast, spacious gym, helpful staff, comfortable room, decent wifi

location, great room service and menu.

nice atmosphere, friendly staff, cool bar & room. will come back.

a really nice, boutique atmosphere with a great bar (which even has a happy hour) and the interior design is

drake hotel is in an awesome location, surrounded by great bars, restaurants shops, and it's so easy to walk

friendly staff great burger in the lounge knowledgeable and friendly bar

hip and cool place, with a nice rooftop bar and a restaurant

everything. room service, view, soaker tub

wifi is slow

swimming pool was also nice

the restaurant and bar open evenings

fee could be included (it was extra), would be nice if there were some shops and stores for kids nearby

no guest laundry option, seems to be a wider toronto problem

laundry service accessibility, deposit

we used the laundry services at the hotel which were on the more expensive side, however we recognise most

guest wifi too slow

pool was closed for maintenance.

so if you are travelling with a partner, it would be fine, but with kids it is awkward

many excellent restaurants near by and the very cool library bar at the fairmont

phone didn't work in the room. couldn't order room service or drinks to the room.

was no swimming pool and spa facilities

wifi was slow and the tv remote needed new batteries

location and laundry services

pool + court yard and view onto lake ontario very good breakfast offering very good staff at bar on 5th floor

of damage and poor construction work in our room was shocking, gaps in flooring near fireplace, fireplace trim

perfect location, swimming pool and rioftop bar have amazing views

fantastic roof top pool and bar area

no guest laundry , rooms were very small and old

for laundry pickup

housekeeping was understaffed a little when we were there as there was a laundry cart in the hallway outside

had to dispute a laundry charge of $84

like dental kits, laundry bags, extra slippers (only 1 pair)

great facilities such as laundry

oh, and laundry facilities

location and the laundry facility.

laundry card doesn't accept coins

location was great, close to the street tram lines, staff answered all the questions we had, laundry was great

great restaurant, great rooms, great view, and room service food was delicious as well

guerlain spa - was superb

we enjoyed the room service

was able to get an early check in and as i was arriving in toronto that early morning, this was really much

the salad was not fresh and the bar did not have a wide selection of scotch

stayed across from the laundry room

loved the rooftop bar as well

i also had the choice of room service or go down to the bistro to eat

no kitchenette in the room, no usb plug-ins (only standard prong

arrived at the broadview very early after a long and difficult journey

room spacious, nice jacuzzi tub, beautiful spa ,bar, lounge area

the rooms are great, love the tubs-for-two. home smith bar had great nibbles and cocktails too.

well...i suppose an indoor pool would be even lovelier.

place was clean and the bar staff was excellent

the gym is underground with neither windows nor heating

are well out dated same with laundry machines also located bottom floor at the very end of the hallway also the

comfy beds, pool, sauna/steam room, gym, laundry, restaurant and it s in a decent neighborhood with access

location, friendly staff, excellent price, restaurant on site, laundry facilities - don valley is a great deal

laundry facilities are also adequate

i stove or kitchen sink

in addition, there is no laundry services during our stay too

sounded like laundry machines

a lot of machinery noises (loud clangs, constant buzzing sounds, something that sounded like a laundry machine

thankfully my kids didn t get hurt - i do have pictures if

room service did not respond to refresh sign 2 days

a laundry service in the hotel would be useful to have.

no wifi. the bathroom was a little dated. the parking is very limited.

it was super clean, quiet and easy parking

bedroom and kitchen

late check out extended free parking

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

no laundry area on site no

the wifi did not work well at all

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center