we used the laundry service and that was excellent too

the room was dirty and full of insects, they don t clean the swimming pool since ages

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

the continental breakfast is very much disappointing and poor

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

include in the confirmation directions to entrance which is different from address given, and for parking

the breakfast is delicious

plenty of parking

good breakfast

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

i was not given the wifi code on check-in.

it was close to the airport. the rooms were comfortable and loved the pool.

help whatsoever when travelling with a family and young kids

we had the room in the corner and wifi didnt reach it. the room was a bit dark.

quiet and shady property with a small pool, kitchen, and good neighbors.

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

nice interior with kitchen but hadn t use it (no butcher shop nearby). close to a oxxo.

if you are going for a pool i would not recommend this property

quiet and shady property with a small pool, kitchen, and good neighbors.

poor laundry service, don t wash your clothes there

architecture, pool area was fab & staff really helpful

the garden/swimming pool, everything was the right taste

free parking right outside the door was a big bonus for us

our bedroom had two entrance, one facing the terrace and the swimming pool, size and furniture of the bedroom

the decor of the lobby; parking and on-site laundry

no laundry/iron service

laundry on-site

parking is even available at no extra cost and there is a self help laundry facility

and comfortable room, swimming pool, laundry

too much noise from staff washing bathrooms or pots or doing laundry

we were offered great private parking right next door in their private building/roofed yard

we were immediately welcomed by a security guard and directed to the parking lot

parking is very small, only for few cars, so be aware that you might have to leave your car on the

poor wifi connectivity.

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

we had a free parking and the room was clean.

located within walking distance to the city center, private parking on site

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent -

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

there is no laundry service for clients on site

the first day the hotel had problems with the laundry delivery so we did not have any towels.

laundry near by & plenty of places to eat nearby

was not provided in rooms,and room service was only available when restaurant was open

liked that a pool was available especially for the children.

nice staff. great location, pretty facility, easy parking, good wifi

located, the atmosphere around the pool area was phenomenal for a couple in love

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

the hotels laundry service was super convenient

i loved the bathroom. laundry was easy.

cameral breakfast: delicious and very good coffee absolutely recommend

breakfast was perfect every morning

everything was perfect, the room, the breakfast, the pool and the personalized service

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi signal is

wifi was a little slow.

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

in the structure there s a bar restaurant with a local offer both for price and food

had to go to the reception and then someone went to the laundry

visits passing through, so there wasn't a great deal of atmosphere - we were the only ones in the bar whenever

we stayed 4 nights with our 2 kids all was good

the very cold swimming pool

the kids enjoyed the pool and the adults enjoyed the lounging area

we were able to drop off our laundry, which was cleaned for us overnight

after travelling for many days we needed to do laundry

i received great tips and recommendations, clean towels for the beach, help with my laundry or anything i needed

laundry service

), answering all our questions and helping with things like providing a laundry service at a good price

breakfast great

the pool is small but delightful after a hot day enjoying the town

chose this hotel partly because of the swimming pool and only used it once as it didn t seem very clean or

windowless rooms - no room service and very little service as so few staff in general (frequently walked up/down

we loved being in busy centro; nice breakfast

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

only lacks a laundry service.

staff assisted with taking laundry to outside laundry service, & picked it up for us

restaurant was closed, no laundry service, little warm water for shower.

also room 59 was directly under water pump on roof in corner by laundry

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

we even got our laundry done which was a treat

poor wifi and loud (facing street)

also the parking is free and its only five minute walk from the hotel

hotel has wifi but the wifi did not work in our room

great staff and beautiful open sky tables inside with bar and restaurant

poor advertising availability of parking meant that hotel was initially not considered

like queens, the service is impeccable, the hotel is amazingly clean and smells delicious, the breakfast - wow

the walls are a bit thin. you can hear people outside the pool area

their wifi was down completely during our stay was impossible to contact our friends

with towels, mosquito repellent and caps for our excursion the next day to organising an earlier breakfast one

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

we loved the pool, the cocktails and the breakfast

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant

we were offered a free late check out, as we checked in very late on the first day of arrival

staff (mr. adam) position parking bathroom

great pool open until 10 p

great wifi

spacious room, quiet, with view overlooking the pool area

people and kids were constantly screaming and running up and down the hall way very late into the night - all

really friendly and helpful staff, cheap laundry service, good value for money

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed

i loved the laundry option which served me well at the time

the position was close to the city center. great the laundry service.

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry sent out came back with a strong unwanted smell.

had my laundry sent out to be done for a reasonable price

laundry bin too close to corner room chairs outside room for smokers use should be an area away

everyone was deeply attentive, we even got laundry hand delivered to the room

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

our room had a terrace (room 220) overlooking the pool so was quiet

very adorable common spaces and pool

wifi is not great and if you have a room on the street bring ear plugs.

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

i liked the pool and hammock

the wifi was amazing and the staff were great

boutique hotel with a lovely pool, helpful staff, free water always available, reliable wifi, comfortable bed,

very comfy beds, breakfast was great and the pool looks sooooo nice.

breakfast starts only at around 8

loved the high ceiling rooms, the decor in all the rooms, the paddle pool, the breakfasts, the crockery, the

very comfy beds, breakfast was great and the pool looks sooooo nice.

small, quiet, clean, friendly staff, great breakfast

the breakfast was only coffee, bread and fruit, so don t expect anything else

the breakfast was very good, and the chef and breakfast staff were exceptionally kind, welcoming, and

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

location. pool.

pool area, air conditioning

did not look clean they dad no towels available clean laundry has not delivered yet

the laundry service was fast and hearty

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

the pool has a lot of chemicals

pool closed for quarantine

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

really great location, staff, room , cleaness and pool. will probably go back

the breakfast is fruit, toast bread, jam and nutella

even tended bar for my wife and i

wifi did not work

hotel is very nice inside, the pool is excellent, due to the heat that merida has, i liked staying, i would

excellent room and swimming pool

very good wifi

very central localisation. good wifi.

parking was just around the corner

the pool wasnt working, also the spa :(

the in-house laundry service was a bit pricy, but they did a good job

the living room furniture and bar area could have been better arranged and better stocked

lets the hotel down - badly - is the wifi and (un)willingness of staff to resolve problems

parking lot

and has its own parking, good

could have had free breakfast and a laundry service but great value for money

wifi service was a little spotty at times

wifi was not stable at all

no wifi in room (but comfortable sofa on landing with a decent signal)

wifi worked really well and air conditioning was great

the staff weren't very helpful with transportation, laundry or attractions.

and the laundry service is quick and cheap

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

the hotel offers an excellent breakfast buffet that highlights local delicacies and fresh ingredients

free parking was about 3 blocks away and watched over by senor luis, great guy

the hotel features a great breakfast buffet, and all staff members are courteous and professional

the breakfast buffet was reasonably priced and the food was

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

free parking was a great feature

parking is in a closed gate, so you have to ask smbd every time when you need access to your car

location close to the center free parking available closeby

friendly staff especially rogetwho spoke wonderfulenglish and was very helpful pool area is really lovely with

nice location. great pool and the included breakfast was really good. highly recommended.

gym room for exercise aficionados

1 coffee pak a day then they run out, no lounge chairs by pool (web pic is innacurate) gym equipment rusty needs

staff are very load in the morning , the gym is basically all broken

the parking was safe

staff was really friendly and the bellboy explained us how to get better wifi as in our room it was really bad

location was good. price is so cheap. they have free parking area for cars.

very close to city center, just two blocks, parking.

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here

clean quiet hotel, professional friendly staff, pretty lounge garden and pool, comfortable and practical room

plaza; across the street from an excellent restaurant, the chaya maya; a couple blocks from a laundry; and a

you could even have the laundry service with a fair price

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

plenty of laundries located nearby to get some laundry done

location is near laundry, food, stores

custom breakfast

the complimentary breakfast was a wonderful gesture that we truly appreciated

i did not try the food there and the breakfast was only bread and coffee

also, the kitchen is really more of a kitchenette counter than an actual kitchen

if you chose to skip the breakfast, they offered a delicious boxed lunch

a lot of humidity in the room and there was no place to hang the laundry.

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

it does look a bit old and needs some maintenance. the laundry service is overpriced.

touristic locations in the downtown, and easy to transit to any other newer attractions, and good gym

terribly noisy - no parking place available - intermittent wifi - no laundry

staff were not helpful or friendly, the wifi didn't work, there was no hot water during certain hours of the

wifi signal is normal only on reception in the hall, in the room it s nothing

pool area gets noisy sometimes.

good location, helpful staff, parking.

the kitchen was clean and spacious and very well equipped

beautiful, colorful and comfortable suite. delicious breakfast and friendly staff.

cozy hotel with a kitchen

wifi fluctuated between weak and non existent

you have use of their fully equipped kitchen

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

we had the loft suite which meant we had a terrace and kitchen area at the top

actually, i liked it as it firmed some parts of my body without going to the gym

i'm really scraping the bottom of the barrel here, but maybe that the pool was a little cooler and smaller than

the room assigned to us was spacious and we really enjoyed the pool

our favorite part was the breakfast next door

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

breakfast was delicious . the hotel staff went out of their way to make our stay pleasant.

the wifi didn't work well (or at all) in our room.

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

we missed laundry service

the parking lot is not connected so after parking, you ll need to walk around the block to get

wifi signal was a bit weak

parking is on a side of hotel and with a lot of baggage it could have been a trouble, but hotel's

went out while i was there but i used the outside stairs at pool end; out of their control i d

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

wifi did not work in our room, it did however worked in all the communal areas

room, private pool, and outdoor seating areas were exactly as pictured

breakfast was limited

the room smells also bad, blankets have stains, wifi is not working at the room

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

they use a local laundry service that returns your clothes same day at a great price

there is a well equipped kitchen for making breakfast or lunches

the guest kitchen is nicely equipped (though at least a couple of guests didn't bother to wash their own

staff helpful with laundry

laundry service 1/2 a block away from hotel

laundry down the road

parking onsite was excellent

the staff is friendly, and there is parking available for guests

good location, great pool. nice breakfast restaurant. good parking area.

wifi connection was not really stable but this is not really a disadvantage.

the beds are wide and comfortable and there was a lot of parking space

easy secure parking

big parking space

a complimentary drink and canape early every evening brings everyone together in the bar

enjoyed the pool

parking is on the street (there is a small off-street parking area, but it s not really used),

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and

laundry service is cheap and quick

we really enjoyed using the pool and the attentive bar service

nice bar in the hotel and generally a pleasing place to wander around

the bar staff mixes excellent margaritas and reception staff is very helpful and charming

caught in hurricane milton but the hotel staff made arrangements to assure all guests and the bar making sure

the staff were exceptional - sorted out our laundry and booked our trip to chichen

fyi: this property does have parking available

no bar or restaurant although there are

very cute bar with friendly staff in the other section

quiet despite being in the city centre and the pool was fabulous

laundry came back mixed up and unironed

at night as not too close to main plaza but very walkable (less than 10 minutes to cathedral ) wifi in room was

staff kindness, property location, pool

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

beautiful pool area with pool beds where you'll have breakfast

nicely decorated with a beautiful garden, swimming pool, and a delicious breakfast

the wifi was quite erratic

the area was safe, we had parking, and the rooms were very clean and spacious

you're lucky you get a room on the 2nd floor otherwise near the swimming pool or entrance area and it can be

the wifi was good