the pool and gym are brilliant (although you have to pay extra to use them)

room service doesn't begin until 8:30 after 5 hours driving we didn't want to wait so long for food

tv/wifi didn't work in the room and went down in the whole hotel (couldn't use laptop for business)

excellent facilities and food particularly pool and gym.

friendly staff, the hip cafe bar attached, the food was really good the best cheesecake (queso manchego cheesecakein

breakfast, free cold water from cooler and a good location just off the main routes and free parking right

nice bar good food very helpful staff

we had a drink in the bar , but on the web site it said they stopped serving food at eight pm but they offered

nice staff, clean, convenient check-in, check-out, free parking and restaurant

car parking plentiful. restaurant on site - food ok.

bar staff pleasant

clean and comfortable, staff very friendly & helpful, good priced bar and food.

but you have it in the centre of a very small town with no parking

running the bar and restaurant so took a while to check-in

my phone could not connect to the wifi

the place was quiet, but for instance, our room had very bad wifi signal because it was literally on the opposite

there is a very easy & free parking in front of the hotel

breakfast was out of this world and loved the jacuzzi bath and wood burner fire (december stay)

very romantic and cosy stay with my boyfriend near the fireplace and with the jacuzzi

breakfast is exceptional and ended our stay on a high note

property was absolutely amazing with a a private pool out back and a bed that felt like you were sleeping on

secure area with parking but note: access is not possible before 2 pm even with the pass number

mini bar not clean. restaurant menu very limited. air conditioning not cool enough.

minibar yes but empty, room service non existent, worn down list goes on

lack of swimming pool

the bed pillows were not comfortable. the wifi was a little spotty at times.

great staff, lovely bar and terrace nice menus

room was hit with a humid moldy smell, the staff reception could have been more friendly, and the wifi required

would have been nice to have some bowls and a dish towel or paper towels in the kitchen of the apartment

the wifi is very good

slippery bath made shower hazardous. wifi very poor.

wifi wasnt good couldnt do basic tasks

on sunday evening nice restaurants nearby and the hotel restaurant (room service) were closed

the bar area was very small, and we weee unsure if it was open.

wifi working great

room is very comfortable and we could use the gym as well

the cafe bar of the hotel could have better hours to be open

no restaurant or bar but a few nearby so not a major problem

fast and stable wifi

the wifi worked perfect

there wasn't much storage and the room was a lttle dark. the nearby bar was also noisy at night

no room service no laundry service(4stars hotel!!!) breakfast starts too late.. at 09:00

excellent location. great bar and restaurant. lovely character room

good location, clean, great staff, good room & bathroom and good bar & restaurant

nice bar attached which also has dining facilities

quality soft furnishings, nice (big) bathroom, great wifi, helpful staff

we also were not given the wifi password nor did they explain aspects of the property

bathrooms were external, and the wifi was pretty slow

breakfast could had some scrambled eggs

breakfast adequate

my third time there. location, good food. the views ! from my room and from my breakfast table

as the hotel's bar didn't open to 11

my room 206 was at the end of the corridor of the hotel and the wifi reception was very poor and kept going in

comfy bed, very clean and also pet friendly

hotel should leave the password for the wifi in the room

though you can drive up the hill a bit and it is free) and we were told 30 each to use the spa downstairs

secure parking included with room, clean gym, good wifi throughout

poor wifi, so missold

they have a nice gym and a separate room of the lobby to relax or work

went to check the gym and they only had one treadmill, 1 bike 1 eliptical and weights, very basic and small, if

wifi wasnt that good, i had to work so i had to go to the lobby to get a better signal

a larger gym.

there is a very clean but unheated swimming pool which is a good way to cool down after a day traveling around

the gym is not well fitted

the narrow bridge to town was intimidating, but our kids loved taking it each day

just that we couldn't access the gym until 9.30. but we went in the evening instead.

the pool with bar is really great

the wifi was very weak, couldn't even get on the internet or receive emails

beautiful location away from main town of cuenca. beautiful grounds with swimming pool.

the swimming pool was perfect, with a small bar for drinks

wifi was really poor. pool was chilly.