the breakfast awesome

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was just an average guatemalan meal. the parking was spacious and safe.

some noise coming from parking areas.

the hotel is very clean and comfortable and the wifi works great

the pool is fantastic, so is the breakfast and comfortable beds.

also the carpet is old the bedroom and gym doesn t have good view by the

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

the complimentary and room service food aren t very good and room service is very expensive (my room service

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

clean, staff very helpful, parking available, good traditional breakfast.

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

the wifi reach could be better in certain parts of the room.

parking was tricky to get in and out of

the two breakfast options are great, a classic local one with beans and fried banana and a classic one of

the parking lot is very small and difficult to park if you have a big vehicle or family van

the only problem is the parking lot, is really difficult to enter

they did our laundry very well

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

only thing i don t like was the hotel had to many steps from the lobby to the parking

best location, right center of xela, walking distance to everything, with private parking.

breakfast was delicious! traditional eggs and beans.

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

very nice staff. good location. very accommodating. indoor parking.

good location, near to down town. clean room. convenient. wifi good.

parking is free and very secure

they even offered to do our laundry during holy week when laundromat could not be found

there turned out to be no breakfast provided.

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

breakfast area was pretty

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

the shared kitchen needs a thorough clean especially the fridge and hood!

kitchen initially needed cleaning as i think it's not used very much by guests

no wifi , room is right next to the street so it s much too noisy.

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

is very friendly and helpful, the hotel has great location and a lot of parking

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

breakfast was not included as it is in most hotels we have stayed in

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

soft, but not too soft) bed right now i m the hotel as i write this, beautiful indoor swimming pool and 2

jacuzzi were relaxing, convenient location, great wifi, good water pressure, friendly staff, free parking

the breakfast was out of this world. it was the best i ve ever had

clean, good wifi, good location, nice staff

map is not showing the exact location. not much wifi connection downstairs

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

great location for the airport, there is a lovely garden out the back and breakfast was great

the wifi wasnt working in the rooms, you need to go the reception for it to work

wonderful breakfast

close to the center the wifi is good.. good location not to noisy by traffic

staff, wifi and cable.

the wifi and fan worked. new curtains.

wifi on the room 2) there wasn't any reception, everything was dark

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

so close to the airport, the staff were gorgeous, free breakfast in the morning.

breakfast is included and is very good

near airport and they had one garage parking place for our rental car.

wifi works well and hot water works well

the breakfast in the morning was much appreciated and good-tasting

the staff couldn't have been more helpful. room was large and breakfast great.

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

no wifi in the room, not given a key to get in and out so was effectively locked in

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

its proximity to the airport and the free shuttle to the airport

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything

also, the breakfast was delicious

we didn t have time to wait for an order and eat, since we had to take the shuttle 15 minutes later

they provide a free shuttle to their other property for dinner and bring you back

laundry service

laundry a bit priced. around 95 for same day return for a small load

i left my laundry to get washed and it all came back stained with bleach

organising laundry for us overnight, but woke us up to let us know it was ready at 6

the location is very secure, and they offer room service (no restaurant to sit down in) for a reasonable price

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

parking area secure

close to airport friendly staff airport shuttle service

close to the airport. friendly staff. clean. free shuttle to the airport.

great breakfast!

a delicious breakfast is included as well

breakfast, very comfortable bed

very comfortable and the breakfast was great which we had by the lovely

hard to sleep at night with windows open with lots of outside street noise and there is a kids school that

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

i had to take a work call via teams and the wifi was strong enough to support my call without any issues

desk, and the window is at ground-level (kind of like a semi-basement), looking out into a parking lot

the included breakfast was delicious, the staff was super sweet and the cats were super

everything except i had to leave so early i wasn't able to have the breakfast

in the rising, the shuttle picked me up and i was off

free wifi and parking available

the roof is a lovely spot to relax with good wifi

hotel very close to the airport, friendly staff, free pick up from airport, strong wifi, hot water, string wifi

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

beside the bed, they were on the other side of the room, but the main problem was that the wifi

live music every night in the attached bar and a full-service restaurant are also enjoyable

wifi was at times spotty - but that s typical for anywhere south of the border.

wifi, clean rooms, updated bath with rainfall shower head

the wifi didn't work in the room

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

the first room we were offered needed redecorating/tiling and the wifi was poor.

if you get your car, it has private parking at no extra cost

gorgeous green inner yard, available parking, big rooms

depending on the location, the wifi didn't work great.

great location and secure parking. small but hot shower.

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

transportation - we requested a hotel shuttle that took us to the airport - me, my wife, and two kids

the pool,it was closed almost the whole week, without notice!

staff, extra beds for kids (our room had four beds), fabulous pool, reliable airport shuttle

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

free breakfast was fine. staff very helpful even if they didn't speak much english.

no breakfast

not everyday cleaning the rooms the breakfast could be better

breakfast was limited but ok

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

wifi was flakey and kept dropping out

breakfast is served very morning from 6:30 to 7:30

breakfast was good

hot water, wifi signal was very weak

quality of the dishes was very good - free parking

wifi was also very good compared to other hotels i stayed at in guatemala

the room decor and kids

the absolute best room design i've ever stayed in. i love the mission to help kids!!

the wifi was a little spotty, but that's to be expected.

charge me for the laundry bag q74

good hotel - great facilities. did laundry which was great and decent value.

little bit too expensive laundry service.

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

us in laundry charges before they would give me my laundry

the gym, the service.

free parking lot is great

wonderful bar n restaurant

parking and prices and no breakfast included

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

delicious breakfast

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

the decoration and the attention. great breakfast. location is great.

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

also, the kitchen in the apartment could use some basics like salt, pepper, and oil

wifi could've worked better.

it was in one of the main avenues but it was dark at night and they kept the door to the parking closed at all

has a lovely bar by the pool and common areas

also has a sizeable complimentary swimming pool off of the restaurant, hair dressers and some spa type treatments

wifi is imposibble to work with

good wifi

amazing breakfast. they have a free shuttle to the airport which was very helpful

i found out that they have a spa in the 2nd floor because i walked by but the room doesn't have information on

that canceled our ability to sign to our room in the restaurant and laundry

the pool and gym is clean and very good

relocation, clean facilities, great restaurant bar present

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

the breakfast buffet was delicious, super clean and amazing service.

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

requested a wine bottle opener and glasses from room service and i was requested to come down to the restaurant

great pool and gym

good room service

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

a shuttle picked us up at 5:15 am the next morning, and we got to the airport in ten minutes

the breakfast in the morning is amazing

bottoms of phone at the room did not work (to call at reception, for room service, etc

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the gym is ok equipped but the size is tiny

no room service available at 10:30pm

location is perfect, next to the best dining, shopping and bar area in guat city

wifi was completely unavailable on my computer, only available as open network for my phone

nicely designed room, decent 24hour gym, pleasant ambience

the staff were wonderful, especially viny who was the airport shuttle driver! a very nice hotel!

breakfast is also good, but depending on the time the room was packed

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

breakfast was awesome! the bed was super comfy and the room was very very quiet.

same day laundry service, helpful, friendly staff

parking and bedding

no free wifi, no coffee maker, no freeze in the room.

good working and fast wifi

nice clean rooms use of westin facilities next door but $10 charge for gym and

we liked having laundry facilities in the apartment

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

gym was ok

great restaurant, pool and rooms.

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

we enjoyed the variety of the complementary breakfast and found the wait staff to be friendly

also, the gym was very worn down and most machines didn't work properly

stay - great hotel, lovely rooftop bar and pool/gym area

was amazing, the gym is great, the pool is beautiful, i swam there most mornings and its heated too which is

the room service and the brunch in the restaurant were both very delicious

very nice and extensive gym and pool

room service

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

lovely pool and jacuzzi

the staff is awesome, the property is kept in mint condition, the breakfast buffet is one of the best both in

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

heated pool and jacuzzi 24 hrs

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

wifi terrible and desk staff didn t d ok anything

beautiful hotel wirh comfortable rooms and great service. great breakfast aswell.

quiet and beautiful garden a local breakfast to serve very local decorations strongly recommend

restaurant not available in the evening ambience in bar area not great

great beds, great wifi, good breakfast, very friendly

location, new modern hotel; rooms are spacious and tastefully designed; great gym facility; friendly and

clean, big rooms. very comfortable. good gym.

no pool. plus they charge a a lot if you want the breakfast.

spacious comfortable bed facilities restaurant, coffee shop, gym friendly helpful staff

only concern was about the parking

parking area is very small, during the day it was packed but at night it was not a problem

increible breakfast, nice staff

location, great staff and wonderful breakfast

the breakfast was