parking lot a little far from suites

their wifi is erratic in performance with a hopelessly complex and nonfunctional password system

didn t have the beautiful relaxing bar open

parking max height 2mt

wifi reception at the room (106) was the most unfortunate problem, unfortunately the staff could

great location and lots of extra blankets. a fantastic shower! breakfast was nice

also the breakfast was good but the waiter would charge us for liquid milk to go with our coffee and

t great but the thought was there)

the breakfast was good as well

manager was extremely rude, she wanted to charge a whole day's parking just for 30 minutes

parking is underground and free on request

parking is in the underground garage below the hotel

hotel is right in the center of san cristobal with parking in the garage

poor shower water stream lousy wifi, after we complained it was sorted on a different net

slightly cramped parking spaces, be careful

unavailable to guests though clearly visible bar but no bartender restaurant with no meal service fireplace with

nuisance, which is behind my medium evaluation, is the handling of the laundry, which is totally overpriced;

poor wifi.

rosa even did our laundry and it smelled so great

breakfast was excellent, fresh and well presented

the breakfast options were delicious to an extreme

breakfast

very comfortable and super-clean room with beautiful textiles, coffee maker, and excellent wifi

supermarket, restaurants, laundry and bakery nearby

they kindly allowed an early check in after we arrived early from the night bus

no wifi in the rooms downstairs

wifi was weak and unstable

the wifi was sub par and not available from my room

parking is provided but on separated premises; they informed it's 2 streets away from the hotel,

if to arrive late night you cant find any place open, receptionist is not always friendly :(, laundry services

wifi not very fast.

the wifi did not reach our corner room well (our room was the farthest from the lobby).

there is free wine and snacks in the bar from 6-8pm each

asked housekeeping whether our room was quiet at night as the window overlooked a roof top bar and a rock bar

room it's self was nice but opened onto breakfast area so a bit noisy in the morning

we only ate in the restaurant for breakfast and it was great

good breakfast

breakfast and that the location is near to the downtown

the only negative thing was slow wifi

hotel's laundry service is irrationaly expensive so we looked for another options in the town

clean. great location. parking

wifi service is imposiable

parking on premises is a plus, being so close to the central plaza

they had parking...

the included breakfast is tasty and filling

our breakfast was included and very tasty

the wine and chocolate covered strawberries together with rose petals was a really lovely addition to celebrate

our room included breakfast but variety given from the menu is very poor.

we asked for vegan option for the breakfast and they were more than happy to provide us

also we only got good ish wifi in the restaurant

wifi not very strong

poor wifi signal

staff was very kind, they clean the room every morning, they have a good laundry service, they answered our

the wifi wasn't perfect, but it did work well enough in our room.

wifi poor

the wifi didn t reach all rooms

wifi access in the room

there is also great and affordable room service we grately recommend especially if tired after al day excursiones

private parking one block away (someone from the reception has to walk with you to open the gate)

very clean and comfortable with crisp linens and complementary coffee room service

very spotty wifi in room and no place unpack clothes (which matters when you spend 5 nights).

rooms are noisy, the bar staff are very pushy and the hotel manager not responsive enough to

position, big parking, amazing garden full of plants, big room, old colonial house

location. right in the heart of the city. safe, attended parking.

wifi was poor and although the hotel site say

the breakfast that is included is not very good..

the breakfast restaurant was a short walk across the square but not really a big deal for me

breakfast provided at a restaurant across the square was not at the same standard as the hotel

and staff the spa was awesome if you get a message ask for cecilia she was awesome total

the music from the sport bar on the bottom was loud till 3am

room service not performed in due time

terrible wifi

wifi didnt work in our room, so when we had to work online we had to go to the lobby or outside of

the wifi was not the strongest

very clean, spacious rooms and bathroom, daily cleaning service, they also offer laundry services upon request

a document for me and they gave me helpful advice on local people to see, we also did some laundry and the

4 minutes to a laundry store

nice and silent room, quiet garden, good laundry service

they do a laundry service for a great price by kilogram

in walking distance, wifi, friendly cooperative staff, room in standard level even warm

nice breakfast and decent wifi

awful breakfast, just american or mexican no bread or toast, only eggs and beans

breakfast was good and there was a good safe for keeping valuables in our room.

the receptionist was very kind, and the coffee and breakfast were delicious, good location.

no wifi in the rooms

very poor wifi

there is no wifi in the rooms and no ac

said they have wifi, but it is so slow, my laptop didn't even connect

price / quality was super! wifi was really good and on the best spot in san cristobal

location. parking available. good toiletries. clean enough.

the parking space is very limited, so on our arrival staff wanted to know exactly when we were leaving

the laundry services was excellent

the laundry is very not one block away and very good services

room great breakfast great laundry facilities welcoming staff who was keen to help us with queries we

they have a meditation, yoga room roof top area, enclosed dining area, laundry, massage

bed, balcony view onto street, excellent breakfast included, were able to book tours and do laundry

on real de guadalupe but very quiet! laundry available to get done. cute terrace upstairs.

we took advantage of the laundry service, and we were happy with it

the signal of the standard wifi network for guests was too weak in my room, but they provided me the credentials

it was a little bit noisy and the wifi was pretty unreliable

breakfast is delicious and wifi is solid

5 mins later he brings the remote then another 5 mins later he comes to bring us the wifi codes instead of just

good wifi too

wifi was a bit spotty . hot water took a few minutes to heat up.

good wifi, also

wifi was really stable good for work, sometimes had some weaknesses

fast turn around laundry if you need it

they have a very good and fast laundry service (per bag - overnight washed and ironed and affordable

no laundry service

i had to ask reception to intervene with some noisy kids at 2330 but other nights were just as bad

i especially loved the fires in the lobby that come on at night and the food and bar service were great

were going to be outside but it was actually the inside part of the hotel we did not use the pool as it looked

location and pool

bad wifi

great location very close to main plaza large room comfy bed very good onsite parking

wifi does not work in the room

has private parking across the road

very good location. off street parking close by. friendly and helpful staff

wifi noise

not only that we could hear our neighbor snore (or talk, sneeze, kids yelling

beautiful interior patios, rustic old style. great service with parking

they did my laundry for free

great wifi and shower

wifi in 208 was a little weak however the hotel moved us.

they advertise spa and sauna

we also weren t really shown where anything was in the hotel or given any info like the wifi code when checking

so much that we ended up ordering delicious room service a couple of times to enjoy the hotel more

wifi is very fast and reaches all parts of the

we understand that sereno is also a bar and they are trying to maintain a certain vibe, but sometimes it was

friendly and helpful staff laundry service available (give them your clothes then pick them up later or have

have laundry facility in house

speak spanish, so one of the hotel employees even joined us in the car to guide us to the hotel parking lot

the parking was below the building,and very secure

the balcony and view across the city, the table fires, bar and spa all excellent

free onsite parking in garage

-wifi: there is in the room but quality isn't good

room 24 is above laundry, which starts at 7 am hammering of the workers in the opposite rooms

everything was good. laundry expensive maybe.

no room service

didn t get the room we booked, no fan, bad wifi

paid 40 pesos for a cappuccino in the room when it said 23+15% room service in the menu

good location and parking in the yard. nice accommodation at first sight. good wifi.

the reception gave us very bad directions for the parking which is actually situated within the premises

parking, localization

good location and parking in the yard. nice accommodation at first sight. good wifi.

wifi sucks

early, so they had our complimentary breakfast to go, including a coffee, and orange juice, parking was safe

saw some comentories about the hotel like wifi, hot water and so on but my experience in this hotel, everything

was satisfactory, the only thing worth mentioning is that the parking is around the block of the entrance, so

little bit inconvenient their parking lot

the staff were very nice, and the free parking was great because this area is very busy

they did our laundry for us for a cheap price

it's a nice room with comfortable beds, a good shower with hot water, wifi worked just fine, and there is also

good wifi and comfortable

personnel was really sweet and accommodating they upgrated me for a bigger room and let me do an early check in

the location was great! the wifi worked fine, the room was clean, and beautiful!

we even had our laundry clean in a cheap price 3 minutes walking from the hotel

laundry service was pricey

excellent enclosed parking

desk staff to restaurant staff to the helpful staff members who opened the door to the private parking garage

wifi is not very good

staff was friendly and helped us to book tours in advance and with our laundry

home from home in san cristobal with lovely garden and super helpful staff - private parking inside the gates

wifi in the room was casi inexistant

the availability of parking is a little tight, but then san cristobal is a very walkable city for most of the

free and safe parking space procided

beds very hard the wifi was very slow or not available

no wifi in the rooms. cold shower one day

wifi baaad

the wifi was sometimes very slow or not working for a short moment.

almost non existent wifi

accommodation is very clean, the beds are comfortable, in our room (close to the reception) the wifi was super

good wifi

good wifi, nice balcony and garden, 5 min walk to zocalo, friendly staff, great shower

wifi not so great

has its own private parking space

heater, comfortable beds and pillows, super friendly staff, location, quiet, free off-street parking, everything

they also offer free parking which is a plus i m the center of san

liked the location, private parking, and friendliness of the staff

lovely place, great price value and they have a private parking behind the gate

wifi connection - you need to be close to the door not sufficient hot water supply - in case of the

this room looks like a spa and will be taking inspiration for my own when i get back

the room looks like a spa and will be taking inspiration for my own personal room back home

even helped me with laundry for a small fee

closed parking, close walking distance to the downtown

early check-in, comfortable bed, wifi

on-site parking

there is a safe parking in the back yard and we could even leave it there while visiting other places

airconditiong , very cold charged extra for a room heater gated parking , required owner to let our car in or

wifi did not work. it would be great if the staff speak english

also, the wifi wasn t great and kept disconnecting

wifi doesn t work

the wifi was up and down, works better in the morning and hardly at all in the evening.

it has the best laundry service of any hotel i have ever stayed at

homey and clean. felt secure, helpful staff, laundry done as well.

clean, large room, good location, friendly and attentive staff, good laundry service, cool mini-antique collection

mattress was top notch and wifi very strong

wifi not really good

hotel is very clean, beautiful courtyard, nice pool, rooms are very nice

would've comfortably given the hotel a 10 if the wifi connection was ok, but it was terrible

wifi keeps dropping and rooms can get cold.

basically the owner treats clients like kids

super friendly staff and a heated pool which was very well appreciated after a day

there are a lot of additional things to pay for however it is worth it for the cheap price the laundry is

a great laundry service as well

from early check in to laundry service, everything worked out well

the suite itself is very comfortable - a kitchen and a living room in the first floor, two bathrooms (one in

the attic was a little dusty and effected my kids sinuses

at breakfast we had a lot of difficulties to get the right breakfast

wifi. almost inexistent

style vibes, modern rooms fab restaurant small gym available 24hr cosy bar to have a drink in i think it s

i had the best meals at the restaurant, the bar and the terrace

small gym for exercising

did room service twice when i did not ask for it; i prefer to have it every 4 days

breakfast was very-very limited

nice little hotel, close to the city center. good breakfast. friendly and helpful staff.

excellent staff, they missed our prepurchase breakfast, but graciously compensated

wifi was really bad in the rooms (like non-existent) but in the lobby it worked most of the times

a simple bed & breakfast

no kitchen bad signal wifi in room

on top of that we had no wifi in the room because we were so isolated that there was no signal

staff doesn't speak a word in english - no wifi in rooms a bit far from the router - no place to put stuff in

the 1000 pesos we paid for the airport shuttle (which was a regular taxi) for themselves - slow wifi

there are wifi, hot water, cooler with the water

good location and nice rooms. wifi was also good in all areas.

wifi was spotty, as has been mentioned by other guests for some time now

should make more use of sitting area with fireplace, think it was reserved only for restaurant patrons

the room had a view on the patio at the back, a fireplace, small kitchen for tea/coffee in the morning

i loved having a fireplace to keep the chill off

kitchen lacked equipment

the sauna wasn't working. the laundry smelled of fabric softener. many like that but we don't.

they have an amazing breakfast from 8am-12pm but do note that there is no food or drink service afterwards

is very calm and peaceful, it felt like a spa break

love the staff, the fireplace, the garden. good food. massages!

garden and very comfortable room, also amazing friendly staff, very helpful and breakfast which is included is