refrigerator wasn t working in our room and no chairs to sit on in the laundry room.

laundry service was very poor. there was no laundry soap available and in the slot we lost money

the pool was out of service and we had been looking forward to swimming.

kids upstairs running back n forth like a heard of cattle

no wifi was available. the

they don t have breakfast and laundry room cuz covid-19 .

that there was no breakfast, pool ,or laundry room open.

laundry soap in vending machines nor milk or chocolate milk

thankful for the laundry

the pool, breakfast,and laundry being closed

there was a trash bag full of dirty laundry in the closet, a dirty sock behind the nightstand, legos , trash

the pool or laundry service was out of order

the laundry room was not dispensing detergent meaning it was borderline unusable

was dirty laundry from past guest in the middle of the room the blankets were stained pretty badly and the

they don't have enough staff to keep clean laundry available for all guest rooms

no dirty laundry bag,, and other little details

michael was nearing the end of his shift but remained courteous and helpful assisting me in the laundry

large queues at breakfast and expensive laundry service

great gym. friendly staff

the wifi helped my daughter keep up with her school work and me in my business meeting

machine on each floor the rooms where there are, the rooms are not labeled ice machine- it says: laundry room

had to wash laundry and they didnt have change, the lighting in the pool couldve been better and lastly the

guest laundry mat was very out dated and worn down

pool area was great

room was spacious and quite comfortable it was nice to have a gym to use as well the staff were helpful and

plenty of parking space was there, laundry place available and front desk staff was super helpful

laundry is 24/7 and front desk even though the office is closed

there is a laundry facility on site

they had an on site laundry and the staff was kind.

and laundry facilities

they put us in room 116 right next to the laundry room and every morning started laundry at 7am

the only thing i like to about this hotel was a laundry lady was very helpful and real nice

from laundry lady and front desk clerk were great

hotel that already knows common sense that requirements are need badly for a 3 day stay and the laundry room to

and the laundry room didnt even work

shower was a little dirty and the laundry mat machine ate $3 when i tried to get some detergent ,wich i later

wasn t shampoo, shower door broken, no microwave, laundry door broken, the price is not worth it s

the pool was not clean it was to cloudy.

very limited parking

no room service the whole weekend we stayed no internet

so pretty sure laundry wasnt done and charged 10$ extra dollars for car

i also like that this hotel have laundry facilities

laundry and towels smell bad

the lady's always helped us while we stayed, the gym and the laundry room they had.

kids enjoyed the pool

ate breakfast at supper twice and thought it was great.

while so many hotels are no longer providing room service, the hotel emma is superior at offering outstanding

room service is good too

only complaint i would have was the pool

room this time with pool view

the laundry facilities are not working properly

another blanket for one of the beds and was told that housekeeping was in the process of doing laundry and that

laundry took too long to get done for one loads!

and we had to go get our own towels from the laundry room

rooms, pool, laundry facility, and even the parking lot

laundry room broken our entire stay which meant we had no clean clothes and had to go elsewhere

comfortable. nice location. on site laundry. ample parking

hotel room description poor,no change for the laundry,breakfast was mediocre and never changed

laundry room on our floor was out of order

whole 2nd floor smelled like dirty laundry, humid

the staff was excellent and friendly and so helpful when we had wifi issues

breakfast could be better! coffee available all day food

breakfast, selection was very small.

the location was perfect for medical apptmt's, breakfast was just muffins, coffee and a fruit.

no breakfast. coffee and muffins is not breakfast.

served the following morning as it was one of our highest deciding factors for our stay with 5 kids in tow

there was kids above us making loud noises for several hours

room was literally off the lobby and next to the pool

it is a pet friendly hotel.

loved the location, it was clean and cute. comfortable and the pool was beautiful

rooftop bar and the pool in fourth floor

room was small, pool was small, refrigerator was not cold

the roof top bar and pool!

was open but we were told the bar was closed monday-wednesday

pool was open but we were told the bar was closed monday-wednesday

a high-class hotel in the downtown. pool was warm and fine.

new hotel with very good restaurant, gym and pool area

hotel fee includes breakfast when i booked the hotel on the booking

the cost you had to front to access the rooftop pool access.

restaurant breakfast was refunded to me as the poached eggs were hard boiled and the bbq brisket was

wheelchair accessible rooms, laundry room was on the outside back of the hotel by the trash

room was by the laundry room

had a very loud room next to the laundry room

gym was first rate. the staff was o e of the best. valet and parking were affordable.

bar has some great cocktails

com - and it doesn t have all the facilities mentioned in that site, eg, laundry

there was no room service at all

wifi is not fully covering the entire hotel (but good at central points)

the wifi signal was really poor at the room, we were unable to connect to it

ordered room service for breakfast and it showed up 15 minutes early, so i was still asleep when they

laundry.

laundry room too small

all well from the first time i set foot bar restaurant dinning manager at breakfast time

had just use the couch cushions for my kids to sleep on

parking garage is trashy with broken down cars and the spots are narrow and hard to park and get

no laundry bags

no laundry service, no free breakfast

hotel was under renovation so the fitness center and laundry were both closed off.

free use of laundry machines

very slow wifi laundry not available due to ongoing renovation

i also had to wash my clothes, and they had no laundry facilities on the premises

our room was by laundry room so it was horribly noisy the entire time

when i asked if they had a guest laundry room the lady had no clue

no laundry

no laundry.

i have a laundry list of complaints >keys not working >2nd set of keys not working correctly >pool closed

room service food looked delicious but was not seasoned at all and quite frankly very pricey

picked hotel because they accept pets and they did not disappoint

not pet friendly at all

clean room, nice little pool in middle of courtyard for kids, front desk clerk was super helpful and friendly,

laundry dryer very expensive & very slow

get clean towels because the did not have the laundry lady show up to work

there was one very nice hispanic lady who helped out with toilet paper and laundry bags

no wifi

breakfast was good and the hotel is in an excellent location

bring laundry bags back

dyer in laundry room broke

laundry machines in the hotel were a big help

never been to a hotel with no laundry area

also there was nothing in the room in terms of extra blankets, laundry bag, etc

pillows were too soft!! bed made noise no laundry bag

next to laundry room, had to hear what sounded like a shoe in the drier

excellent bar and restaurant great customer service

there's a restaurant and bar in the hotel, though we didn't eat at the restaurant, we did order room service

the hotel is beautiful, i loved it! room service was very good and the food was hot!

location. comfortable beds. clean. loved the fact there was a laundry on site

no guest laundry room

kids enjoyed it

there just seemed to be a very pet friendly atmosphere there

were traveling with friends and had 6 kids between us

wifi was a little unreliable late at night and the closet is about a foot wide so don't count on it

location is great, and the rooms have great space good gym

we were able to get an early check in without a problem and our room was clean, big and the bathroom vanity

not have a microwave in the room , which is really good to have when traveling with small kids

we would have loved to tried out the rooftop bar but didn t have time with our one night stay

the parking cost its very expensive $45 dollars for day take to long to valet parking also the laundry room

the laundry place was also an advantage

i ve always done laundry on my trips because i do not want too much to do when i return home

the kids love the breakfast and the view of the riverwalk from the breakfast area

the room size, breakfast, close to riverwalk

missing a laundry area for those extended stays.

no laundry facilities for extended stays like mine

meals were a real bummer especially with 2 little kids

staff, very clean, nice bar and small restaurant on site

- bed - room service - the gentlemen martin i believe was the sweetest most helpful person a pleasure to

hotel, friendly staff, sports club could have more equipment, good that all over free wifi, elevator was somehow

pool was nice but would ve been nice to have the bar open as it was 91

the bed turn down and rose petals in commode was priceless!

served room service pancakes without syrup

which seems to sell out every day around 3pm and always has a 15-person line very comfortable bed gym has a

the facility offers an amazing continental breakfast, there's a laundry room, and water refill stations on all

the hotel had everything we needed: a great gym, big yummy breakfast, and the nicest staff

we had a large room with kitchen facilities

we travel as a family with two kids and had everything we need in studio apartment and it was super comfortable

loved the modern suite setup with a nice kitchen

no change to use the laundry room had to go to the hotel right next

had to do laundry during our stay, and the room and machines were kept clean

excellent location, comfortable room, nice staff, laundry facilities available

room service would not answer the phone

went well, let us do early check in, beds comfortable

the location and the laundry room provided

laundry room, customer service,

free breakfast every morning, easy parking at houston street garage, easy access to everything, laundry facilities

laundry room ate our

the pool was advertised as heated, but was not. swam with kids anyway.

the pool is soooo small smallest pool in texas!

the only thing i was not pleased with is the pool size and cleanliness ud83dude14

no breakfast, no cocktails

no breakfast but the pastry place across the street was good

small pool

laundry facilities good

location laundry on site indian restaurant

location was great, nice furnishings, decent breakfast, laundry facilities!

room was good, ice machine and laundry service just two doors

good breakfast and like the location enjoy stay

guest laundry area could be improved - there's only one washing machine and two dryers

staff were so friendly and helpful, the extra facilities such as a guest laundry is always useful

there was a laundry and an outdoor pool

laundry facilities were also available

had blood stains, the crib that it was provided was broken, no towels or bags for laundry clothes

went for quarters and said doing laundry

pool water was to cold for kids

great staff and good sized rooms. free breakfast was nice and a free shuttle to the airport

the only thing i didn't like was their complimentary breakfast

comfortable bed. kids enjoyed the indoor pool

breakfast, no laundry

our room never got clean and we had to call for laundry ( towels etc....)

no microwave and no self laundry. paying for parking

no guest laundry, no breakfast, no entry to the river, no shower at the pool.

after 8 they have a movie showing for the kids i thought that was really fun and creative

hotel vibe, great design, otro bar has a great vibe

no inhouse parking and gym

the restaurant is pet friendly

room design, amenities, cleanliness. gym equipments, location.

we arrived for an anniversary weekend and they provided a bottle of champagne, flower petals on floor/bed (in

checked in next to laundrys seafood dumpster alley

the vending machines were down so that kind of put a damper on things for the kids

riverwalk was why i booked it, and because the kitchen

we noticed that there was no hot water piped to the kitchen sink, two handles but on water in the hot side

otherwise, the kitchen was just right and clean

of the laundry requires an app and pay by phone

clean, free laundry room and detergent, gym is new, staff is really nice!

there is however a laundry room where you can pay to use the machines

staff were very friendly and the gym and laundry were handy

laundry facilities

services of laundry machine, tea and coffee, business center, maps and guides were a nice touch

location was brilliant. laundry facility was great. room was very nice and spacious.

comfortable room, laundry, and walking distance to the alamo and riverwalk

the basement area has a large area for breakfast and also has laundry machines next to the gym

quick walk to the park if you have a pet traveler

if you stay on the 21st floor expect to hear the events of floor above you where the pool and laundry are until

bonus points for the guest laundry

also if you are traveling and need it, there is a self laundry

laundry facilities poor, room not clean, valet can get really backed up during rush

services like guest laundry, breakfast and kickback time (1

location, guest laundry available, awesome rooftop terrace with skyline views

had some clothes for laundry on the first day of my arrival , i gave it to the front desk which after two nights

the laundry facility was great since we had been on the road 2 weeks

i cannot take back my clothing due to late laundry pickup.

didn t realize i d have to pay to use the laundry machines

pool was refreshing

enjoyed the ping pong table in the kids area

would have liked breakfast to be included.

at the bar the girls were sweet neat and helpful

shower was small, wifi didn't work for us and one of the night ppl (rose) was rude to my son when he purchase

is no laundry service at this place and cleaning service consist only of changing towels and

we also had a wonderful dinner with our kids at the hotel restaurant to continue our anniversary celebration

location was perfect! very quiet, relaxing! loved the pool, spa and gym

rooftop (pool) menu is not kids (age 8-13) friendly

rooftop restaurant/ bar wasn t open during the weekdays

it had complementary laundry and large variety for breakfast.

accommodating staff, complimentary laundry and full kitchens were great for an extended stay; the location

not all machines in the laundry room were working

free laundry

free laundry was the best thing about this awful place

great location and staff very helpful plus having laundry facilities was great

wifi was terrible

they accommodated me for an early check in and late check out

that was disappointing plus no room service

in the gym, great location and great potential, but it seems like there is a lack of management and staff

for adults rooms are spacious and seperate lounge area, biggest we stayed in on trip has a laundry and gym on

and the laundry app which told you when machines were free/wash was completed was handy

the guest laundry was usefel

liked the kitchen facilities in the room as well as the room layout

kids loved the waffles

also, sink was clogged, no microwave in room and no laundry facilities

lower parking prices, and keep guest away from laundry or house keeping rooms, vert noisy...

room we got was next to the house keeping supplies room / laundry room and the housing workers were loud in the

should have the laundry room in the hotel

the rooftop pool is a must, my kids loved it

as housekeeping was cleaning our hall, they left large garbage bags and piles of dirty laundry on the floor

we had a room overlooking the internal courtyard with the pool, which was beautiful

name was reina or reinita, on the nigth of the 1st i call from airport asking details about the shuttle service

the pool area was amazing with lots of patio tables and lighting for the evening

guests acted out the night before we arrived, they dropped glass from upper floors to the pool area and it was

professionalism and service at desk and morning breakfast.

pool was small but i already knew that from the picture

pool seemed not clean location is quite sketchy

pet fee $100 too expensive!

nasty breakfast. ..dirty bathroom. ...and late room service

the hotel laundry room was next to that and the noises from the staff and workers woke us up every morning in

laundry had to be sent out at a cost

guest laundry

included hot breakfast. on site coin operated laundry.

breakfast was good and adequate for our needs

paying for parking. also, pet friendly, but almost no place to actually walk a dog.

reserved a riverview but got a view of the swimming pool

no 24hr room service

best location, best bar and great food!

some construction going on expensive parking expensive food - should be at least kids free

no laundry facilities no fan in my ceiling in the room.

my kids and i parked our car right by the hotel and were walking distance from the alamo and much more

did not effect my stay kids kind a had fun with it

we had our pet along and even she liked the hotel

amenities like 24 hour room service, jetted tub, excellent customer service, and the hotel just smells amazing

there was laundry facility, which we needed at this point of our journey

may be too far from the central san antonio and also the swimming pool was constantly occupied by kids, so if

bar wasn't good at all

the water in the pool was cold and not at all inviting

cafe, indoor pool and gym, the front desk staff maggie ud83dudc9c

comfortable bed;good laundry facilities;walking distance from rivetwalk

fitness center laundry facilities

coin laundry (not complementary as seemed advertised) was disappointing, no easy way to get quarters for

coffee available 24 hrs. laundry facilities as well as small gym and pool. staff was great.

nice laundry room too

pool nice and guest laundry

when you are on vacation you do not want to spend 3 + hours doing laundry at the hotel

pool gym and laundry as well as free parking

missing some toiletries items and the laundry/bag that hangs in closet for cleaners

2 washing machines in the laundry

they have a laundry room. the front desk person (tim) was very nice

guest laundry center

location, clean, fresh smell, good breakfast buffet, good price, comfy bed & pillows, rooms are great & spacious

believe the gym needs tinted windows because it

would love to have breakfast before i leave to clinicals since my stay is mostly for study reasons

free parking

the way it to us was through the back of the other business parking lots and those are blocked off

the pool.

friendly staff free parking internet on-site restaurants

we were served attentively by the bar staff

the spa, restaurant, and laundry is outrageously overpriced unusable

no laundry facilities

misleading information in booking and on email about being able to get laundry done there

had been on a long trip and needed to do laundry

did not appreciate the fact that there was no laundry facilities with a luxury hotel you state

kitchen available; space was sufficient for our plans

the room is excellent, we enjoyed the jetted tub. the kitchen was nice.

the pool was great and always quiet

; valet parking; comfortable 1 bedroom suite with a true separate bedroom and an excellent kitchen

pool was amazing....the views from the pool was amazing! the beds were comfortable.

like the fact that our room had a living room in it that made it really nice my kids could watch tv in there

outside pool. but i was great.

returning back to the hotel at the end of the day between 9-10pm we barely found parking

clean, not far from downtown. comfortable and quiet. gym room

breakfast variety was excellent

laundry room which is awesome

would definitely stay here again but not if i needed laundry facilities

laundry facilities, it's just weird

good location. great breakfast. room was comfortable. guest laundry was very convenient.

which ran out v quickly i couldn t believe there was a hotel room positioned to a 24 hour laundry room - and

the staff members. front desk, and the bar both ladies were wonderful, and kind.

pool outdoors and not heated...

advertised gym, but only 2 cardio machines located in the main lobby

great location and friendly people, bed were so comfy and very clean my kids enjoyed it and we felt safe

our room had a door to the bedroom which was nice so we had some privacy from the kids who slept on the sofa

was excellent, all the staff were lovely & polite, laundry on 3rd floor, excellent free breakfast, huge

laundry room available

wasn't online i never got my money reimbursed neither so had paid again so tired was late & my kids could not

uncomfortable especially with my two kids with me

pool and gym were open and available

think we were above the laundry room and it was very noisy

isn't any washing services so will have to find a laundry mat or dry clean

think their customer service could improve, and the wifi was not really working in my room (but i didn't mention

has great room service. the food was delicious.

pool, the bar, the colonial room were all excellent and very accommodating

willie, the concierge was also very good with solving a laundry issue and helping

i did not cause any damage, or check out late, or order room service, or even use their valet service

no bother me and me and my kids where walking around the lobby and reading the stuff on wall around 11:30pm and

do miss the free breakfast during construction of the new restaurant and snack bar area but understand the need

the kids like the pool/breakfast and we like the location.

the laundry room was taken over by their linens and towels

breakfast was fresh and convenient, giving a good start to the day with enough variety for a short

advertising has breakfast included with the stay

you have is across the street and i wanna park there cuz i know the owner of this hotel the breakfast last time

no breakfast, very damaged is not how it looks on pictures

wasn t able to use wifi

amazing family vibes and my kids loved being there and how the staff treated us

wifi didn t work

the staff were polite and helpful and the kids loved making their own waffles at breakfast

i first checked in, they gave me so much information on the best things to do in the area with my kids and even

i especially appreciated the laundry facilities as we are on a road trip

i did like that they had coin laundry on site

nice gym. laundry kitchen

having a kitchen in the suite, with kids this was definitely nice

the pool is perfect for laps or lounging

location was great . close to riverwalk . laundry facilities. super clean

the laundry room was very clean

we even got to do laundry and there was no wait time

we didn't have time to use the pool but it did look nice

pool was nice and clean, although the weather didn't cooperate for us to enjoy it

microwave and that laundry facility lol 1 washer and dryer that i would not use even for rags

ice machine would be awesome and maybe a laundry room but overall not a deal a breaker for me

laundry facilities... no dog run.

the pool was nice and warm.

in the front office was kind of rude when i checked in and when i called with questions about the wifi

value for money clean al lot of perks, such as laundry, free drinks and shuttle amazing staff

us all of our amenities without even asking she told us where the swimming pool was where the laundry was and

washing machines in guest laundry room are not as good as the one in your house

there were loud kids on my floor as well

breakfast was good and i enjoyed

called deck they said it was laundry room and they d stop it immediately which they did

liked the convenience of the room, i loved all the amenities the laundry room really came in handy to me

laundry room was easy to use and well maintained

our room was near of the laundry, the noise was not really good

it was annoying that they didn't have a change machine for the laundry so i had to go all the way to the front

liked the fridge and laundry facility

was able to get my laundry done and the staff was accommodating to my needs

the laundry room is out dated. dryer takes 3 times to dry

having laundry facilities was a nice bonus and can use 24 hrs a day

laundry bag in room

arrived to replace the battery, which i was not mad about, the lady said my roll of quarters for laundry could

the guest laundry being out of order. the lounge chairs at the pool chained together

laundry facility could use serious updating

not enough lighting in the pool area at night

also the pool was tiny

nice laundry room

would be great to have laundry services

staff were very friendly and went over and above to make our stay pleasant, including using laundry facility at

the outdoor pool also had games you could play

the gym stunk

i overheard a member of the staff overwhelmed in laundry saying everyone left for the day and left him to do

no laundry supplies available

did not have laundry facilities.

rooms are nice, kids loved the pool, and the complimentary breakfast is delicious

$28 parking fee not mentioned anywhere before booking. breakfast was ok. salsa was bitter.

the laundry facilities were very convenient

the bed, free laundry, great parking

pool was cleaned and there was a free laundry facility

has simple kitchen facilities to cook eggs. free laundry.

it was clean. the 24 hr. availability of hot tea. the workout/laundry room.

also, this is the first place i've stayed at where the laundry room didn't take coins so, while not major, it

washers and dryers in laundry room are old and outdated and not enough

pool and laundry available

i saw there was laundry room for guests to use and they had a breakfast until 9am

laundry machines (flooding issue)

pool needs a lot of cleaning from inside, laundry room should have more machines instead of candy machine, i

laundry was an excellent feature for our extended road trip

no soap in laundry room and it didn t require the key or have a change machine

i loved the breakfast, and the heated pools. the laundry facilities were nice too

an area were guest can do their own laundry would be the only thing i can think that could be improved

pool, friendly service, laundry facility on the river walk

the laundry facilities for their guests! very dirty machines!

says they have laundry but there is no guest laundry

it didn t have a guest laundry facility

having to pay a $15 per day parking. no guest laundry

it was so convenient to have a laundry facility available

pet-friendly

loved that the pool lift actually worked.

the hours for the pool were 3 pm to 9 pm i would have liked to be able to use the pool earlier

breakfast was cold didn t really enjoy that

laundry room restaurant bar breakfast every morning good breakfast good dinner 100% i will be

i had to wash laundry & the machines only took quarters

pool was out of order our entire stay, along with the laundry room

cheap with the towels either and gave more than enough i was able to wash my own clothes in the laundry room

guest laundry was out of service so i had to go to a laundry mat

room was 253 right underneath the laundry room, dryer kept making a knocking noise to early in the morning

large room, great staff, snacks offered every day from 5:30 pm to 7 pm, guest laundry had everything we needed

also liked the laundry facilities

in laundry took forever to dry not just in time but took about $7 to dry off 4 pairs of shorts socks

limited laundry capabilities for a hotel of this size.

rooftop bar had a beautiful view

we returned from a concert at the alamodome asking for one drink at the bar for 4 ladies

pros -nonna-on site italian restaurant-yum -lobby bar front and center when you walk in lobby -friendly staff

love the rooftop bar and staff was very attentive - the best ever

the fairmount has a a new bar and restaurant - i tried one of their signature drinks and it was amazing