work out room really nice, guest laundry much appreciated, covered garage a plus

the hotel is brand new, so very clean, with a gym and pool/hot tub

good location, nice kitchen facilities

wish they d offer other meals besides breakfast.

the breakfast was a train wreck eat somewhere else.

the guest laundry area and machines were filthy

the laundry facilities could be better but at least there is an option. housekeeping's cleaning

room was dusty and no small linen bag supplied to take dirty laundry home in

the laundry room was easy to get to

could not use the mayo portal in the room due to wifi or site blockage

laundry room has been closed for months

bartender was really nice and the laundry facility was helpful

but astonishingly comprehensive); the charming pool; the friendly, helpful staff; the guest laundry facility;

laundry room was closed down so i had to push my moms wheel chair to their sister hotel which was

very well located for the mayo clinic. wifi connection is good. friendly personel.

other complaint was minor, extended stay with kitchenette but ss pan with warped bottom only made contact with

very close to mayo and the subway access was great, breakfast was very good.

kitchen in room was handy

decent breakfast

had a working kitchen

had to request house keeping and did not provide room service

room service choices were awful

the pool could have been cleaned, and the tower lights on.

beautiful, new, clean guest laundry on site; an extremely considerate measure

the pool area! enjoyed the hot tub and sauna. disappointed that the steam room was closed.

room service on last day missed due to mixup about length of stay.

also like the fact that there was an option of dining in or room service

excellent breakfast room service due to covid

morning wake-up call and room service were on time

the swimming pool could have been heated

and room service was a bit of a disaster

the price is ridiculous. the gym and pool were closed. breakfast isn't included.

shower was dirty, half used bar of soap in the shower

no pool or hot tub

hashbrowns at breakfast, valet parking/ shuttle service was awesome and very prompt, pool was clean and warm,

there was a temporary bar set up in lobby in the evening

better room service choices. not enough healthy choices.

great location, quiet, friendly bar and front desk staff.

and nice, friendly staff, great fitness room, fine morning buffet (had everything needed), great laundry room,

liked the: room size, cleanliness, friendly staff, location, tasteful breakfast, underground parking, hotel

the breakfast was very good

loved the kitchen with fridge/freezer, microwave, cook stove top and dishwasher

good breakfast and nice kitchen facilities

wished for complimentary breakfast, laundry bag.

staff was great. loved having bar and restraunte in hotel.

parking is not free. and there is no breakfast included.

consistent shuttle service, inconsistent room service, and sketchy people in the walk way between the hospital

everything except the gym.

laundry nice

everything, gym, laundry, breakfast and snacks.

area, bar area, workout facilities, pool area, outdoor gathering area, the room, shower, restaurant food, craft

attractive & immaculate pool, hot tub, and exercise room

the downtown area it was understandable and there was an option to use a free space to park with shuttle but we

free laundry and free hors d'oeuvres and drink mon-wed

great breakfasts, free laundry, and their happy hours on monday, tuesday, and wednesday!

free laundry room

they also had a laundry room and underground parking garage which was great in this cold weather

right across the street from mary brigh building at mayo and had free laundry facilities

parking and laundry were included in price

the free laundry is very convenient

also, laundry facilities are in the hotel, with detergent and dryer sheets available at the front desk

breakfast area was a bit crowded but we all managed!!

clean pool area

laundry facilities not in the main building

the day we checked in at front counter was a huge 3 foot tall pile of dirty white laundry, for all to see out

laundry room

have all the amenities, great accommodating staff, they allow pets, have laundry, pool, hot tub, game room,

the pool and the restraunt

i called the service desk, i girl was rude and said they had a busy weekend and were doing laundry at 8 p

there was a laundry fire, understand it's not within staff control but was annoyed be woken up multiple time

i was pleased that there was a laundry facility onsite and a restaurant attached even though i did not use the

he did laundry and happily brought us the blanket

a sloppy mess inside with gloves on the floor, knocked over cleaners and heaping piles of dirty laundry

the laundry room was

nice to have laundry facility

the laundry room was helpful with no charge for use

two free newspapers in lobby each day with free laundry facilities

the laundry was very handy to have

laundry availability very helpful

use prepacked breakfast now, which ensures the guests' safety

free parking was great and sets them apart from many others in the area

the breakfast was fine. just enough food to get us on our way!

shuttle to the mayo clinic

it's farther down from the mayo clinic than other hotels, but there is a free shuttle back in forth with a good

claimed to have a fully equipped kitchen which was not true - it is a sparcly equipped kitchen

size coffee pot in kitchen

breakfast could have been better

good location, shuttle to mayo clinic, very nice rooms, great breakfast!

room was clean and comfortable, awesome that they had free laundry machines to use and complimentary detergent

no cont breakfast, and very tiny pool , fee for parking

through no fault of your own...due to covid the pool was closed and restaurant.

not a fan of bar soap and the flimsy toilet tissue in gthe bathroom.

weak wifi housekeeping never serviced the room

on-site laundry room was a blessing

and having a laundry available in-house is convenient

great staff, clean, hot breakfast, laundry, shuttle to mayo

was no shade to pull to keep out the parking light

friendly staff, clean room, breakfast was great, shuttle to mayo clinic was great.

also, the in room laundry was amazing

loved that it was an apartment so did my laundry and cooked the whole time i was there

the kitchen, bathrooms and laundry were clean and modern

again very soon and i hope to check out the other amenities on the property including the rooftop pool

clean, great customer service, and convenience shuttle busses to mayo clinic, gonda building.

easy parking

breakfast staff in the capteria

we could keep our vehicle in parking lot after we checked out to use the shuttle

water in the pool was too cold

we don't stay in hotels often, so when we do we make sure there is a pool for our kids to enjoy

before i left i heard a loud bang -i looked to find that housekeeping was dropping laundry baskets with the

pet friendly, good location wifi work great

stains on bedding very unsafe lots of criminal activity couldn t lock door properly ac and wifi didn t work

pet friendly and area to potty

pet friendly

laundry facilities weren't available, told

i chose it for the laundry facility but when we were there the dryer was not working

i know that due to covid rules it wasn't the full breakfast but it was still good

wifi wasn t working on first floor

spa was out

breakfast good, laundry facilites and the pool/hot tub very clean and enjoyable

breakfast options, love the layout of home2 rooms, great gym and laundry facilities

i wish the pool would have been larger

parking , breakfast, saltwater pool and hot tub, amazing location, amazing staff, everything about this hotel

always clean and comfortable , underground parking, great breakfasts

the continental breakfast was very good

breakfast is ok. location is very good. this is the nicest side of rochester to stay on.

clean, comfortable, and friendly staff excellent variety for breakfast

shuttle to mayo wonderful

loved the kitchen room was spacious shower was big

hallway carpets were in dire need of cleaning, garbage and dirty laundry were left in hallways over night, pool

no laundry

breakfast was not ready at 6 like advertised and also the kids pool area play fountain did not work

room key didn t work a few times, room service didn t come twice in a week.

choose this hotel because we were towing a trailer and the parking lot (parking spaces) could accommodate this

and helpful staff, very spacious rooms with actual kitchens, on site laundry, breakfast is included, hand

would have liked more lighting in the parking lot

quiet, comfortable room with kitchen

breakfast was on point

non handicapped vehicle took the parking spot in front of my room

it was located across the hall from the laundry room and i wondered if that's what caused it

laundry room was dirty

if you have children it would be great because of the water park inside

also did not see any info for the wifi password or how to find it

and needs more parking

in room safe and on site laundry machines

we didn't have time to use, the pool was closed for extended repair/maintenance

used the shuttle all week long and never once had to worry about parking

very comfy,best coffee i ever had in a hotel, very good breakfast with quite a few options

continental breakfast was great and the shuttle back and forth to mayo every 30 minutes was very convenient

our room was close to the front desk and the hotel laundry

i was so happy your facility has laundry room.

location. laundry facility friendliness is staff

parking, simple but hot breakfast, cheap laundry for guests and very friendly personnel

could change up the breakfast menu a bit

their reason for sandpaper sheets is they outsource the laundry

laundry available.

a man that was there to give me change for the laundry was

dirty laundry in hallway all night, kids yelling and banging on walls until 1am. no elevator.

no kitchen or laundry facilities

great location, safe, clean, pool, laundry, breakfast, and courteous staff

pool, laundry, everything was clean, and friendly staff

nice to have laundry on-site, workout room, pool, etc

the location was nice and there was free parking.

pool, laundry, everything was clean, and friendly staff

the kids had fun in the small pool.

breakfast because it changed times from weekend to week days - maybe have a brochure in the rooms

pet friendly with close proximity to mayo clinic.

so we spent $100 that weekend additionally on local community pools for my kids and i

my kids enjoyed the stay and the pool a lot

and wash the pillows there was what looked like old dried blood on one after i piled up all the laundry when i

price. laundry. loved the big room we had the first night.

exit from parking lot was merging onto busy highway.

the property manager was very nice and provided maps and parking options that was really useful

great parking, friendly desk attendant, easy check-in/out

we also needed to use the laundry facilities, and only some of the machines were working

hotel is amazing; complimentary breakfast, dinner(m-w),cocktails, & laundry

the laundry area was dirty and had several broken machines.

free laundry, although we did not need this trip, good to know

the laundry facility had machines that were constantly in and out of order

appreciated the fitness room and guest laundry

no laundry change at front desk, i walked 1/2mile to target for quarters

we noticed a laundry area in case of extended stays too

we were in town for the mayo and i wanted to use the laundry services; sign in the laundry room says see front

free breakfast clean laundry area

having a little kitchen in our room, free laundry was wonderful, theatre room, breakfast in dining area, very

the onsite laundry facilities were very convenient and clean

breakfast wasn't the greatest

pool closed

location, cleanliness & breakfast!

laundry facilities were pretty dweet

they have laundry facilities

5 mile radius as well as a few laundromats (the hotel does have its own laundry room for guests) , a walmart,

the wifi was on the weak side

pet smells everywhere

we also like that there s an indoor gym and laundry area

bedroom setup and love the amenities they offer stove oven cookbooks crockpots boardgames indoor pool and they

i also loved the fully equipped kitchen, even though we did not put it to much use (next time

my preference is non-pet room

we loved the size of the room and loved the pool for the kids. staff was also friendly

parking, friendly staff, access to laundry facilities, available kitchen tools & generally the fact that the

when checking out, i waited 15 minutes before someone popped out from the laundry room

it had a place to do our laundry.

credit card laundry and no drinking glasses provided

parking could be better.

the kids had a blast in the pool.

no warm cookies on arrival, promised some late, were not put out

friendly staff,clean rooms,nice pool and hot tub.also plenty of outdoor seating areas.

easy to access rooms, lobby, front desk and swimming pool

clean and very quiet good breakfast different options daily nice pool area with exercise room and

laundry down the hall

in the parking lot there are piles of cigarette butts

they also had a hot items for breakfast that are grab and go

the room was very comfortable, free breakfast was very good

parking lot icy and sidewalks not cleared off. remodeling so certain chemical smells.

hot tub/pool area was good, guest laundry facilities were good, room was small but comfortable

guest laundry and complimentary soap and dryer sheet.

very friendly staff. great breakfast options

the top three, breakfast, pool, hot tub!

like shuttle driver tick, hes very dependable

when i asked the desk, she said none were available at that time and laundry was running but she didn

the laundry room had newer machines that are $2

full size fridge in hotel room, good parking, location

loved the kitchen and the fact that they are the only hotel that offers queen beds which are very comfortable

they had small kitchenette but no supplies no soaps silverware nothing no amenities at all including no coffee

no working laundry area!!!

i wish they would open their laundry room already. it's been out of service for over a month.

no special tv channel like hbo or cinemax and no laundry as advertised

the laundry facilities are out of order

no special channels on tv like hbo or cinamax. no laundry onsite

morning i was leaving the laundry lady/ housekeeper was a little rude about me needing more towels and lied when

lumpy - i'm thinking it was also the bag they used to transport the prisoner's underwear to the laundry

laundry room had paper all over the floor the entire stay

we had to use a phone to call someone who eventually came down from the laundry room

laundry facilities were on site which was an additional benefit

ac in room not cooling laundry room out of service

i ended up get clean towels my self from the laundry room

did laundry

the ice machine on the first level also did not work and the guest laundry room was out of service at this time

comfortable bed and pillows, clean, had everything i needed, business center, laundry, gym,

easy to find and parking was great

breakfast

breakfast at the hotel was excellent and exceeded my expectations

shuttle to airport offered at 4:00am for my 5:40am flight

very quiet and close to the airport. also the airport and mayo shuttle.

onsite laundry was a bonus as it allowed me to wash our dirty swim suits and towels prior to coming home

fitness room out dated.

it had a few of wifi connections that you could hook up to

had a wonderful stay at this motel and our room was very clean and the breakfast was great

many great breakfast options including both hot and cold foods