ivonne was wonderful because she handled a situation we had with laundry service with respect and integrity

some people at the bar in the pool area seemed a bit upset or angry

luisa from front desk and the guy that works the coffee bar during the day really really made my stay even more

wifi complicate accesss and no find air control, all was nice.

loved that room service was included

the room very spacious

loved the pool side

linda vista al mar y excelente room service

it has four restaurants, four bars (two by the pools), four pools, a gym, a spa, and a private beach

staff made it hard to book a spa appointment and ended up leaving without going to the spa

full if screaming kids

it has a nice pool (a bit dirty when we arrived though)

loud music at the pool till 10 pm

poor wifi inside room

friendky and helpfull owners, great breakfast, nice pool whole day coffee

laundry service is insanely expensive!!!

the prices to send out laundry were completely ridiculous, five dollars per clothing item, (t-shirt five dollars

no laundry, room service, pool bar, restaurant, bar, nothing

on doors and entered our room at 10:00am, while we were still inside and sleeping, to check for laundry, waking

the website stated breakfast, lunch, and room service from the in-house restaurant, and dinner and room service

she wanted me to pay for a dirty white handtowel that could easily be washed and cleaned with laundry soap and

wifi requires annoying logins.

we visited during covid season, breakfast was not good, but we understand because of the current pandemic

the wifi was extremely spotty

breakfast was better when it was at the restaurant next door.

staff were very helpful, doing our laundry within a couple of hours as we were on a tight schedule

wifi

pet friendly, clean, comfortable, beautiful, good location... quiet...

there are 2 restaurants nearby, country kitchen (organic fresh food), it has a bar & blues band on

there are 2 restaurants nearby, country kitchen (organic fresh food), it has a bar & blues band on

is a bar across the street that is extremely loud at night

stunning rooms. amazing breakfast. brilliant location. beautiful rooftop bar / restaurant.

the rooftop bar is very nice with a great view

the staff were all super friendly and helpful and the rooftop bar and restaurant was nice as well

room was spacious. room service great

the gym is not well equipped and the pool is small with very little

rooms 302 and 307 302 had great view of plaza good breakfast

rooftop pool and library

the room was spacious and well appointed, great rooftop pool amazing breakfast!!!

made a special request to the chef and they had it for me the following morning for breakfast.

laundry prices expensive

the laundry we used was quick and surprisingly cheap

it seemed like a laundry issue, but other than that, everything was excellent

location in the heart of casco viejo beautiful old building with the restaurant and roof top bar

excellent location, spacious room with kettle for coffee, good wifi and very good breakfast

putting a lovely bottle of sparkling wine in our room for new year s eve, helping us with laundry, greeting

kind and helpful with any questions i had and even helped me with organising day trips and my laundry

also were able to get laundry done on site, and within a day

dont ask for the laundry service, we got back all our clothes with stains

lovely staff, who were super helpful and had done and returned my laundry within a couple of hours of arrival

staff is very friendly and laundry service was good

the bedsheets werent clean and the laundry doesnt work well as our clothes came out with extra stains

there is no laundry

they don't provide any travel friendly services such as laundry (even though one member of staff wrongly told

hotel, excellent decoration and features like cinema , kitchen, library and amazing rooftop with pool

also, there is no wifi in your room, only downstairs in the lobby

place was pretty clean with working air conditioning and wifi

wifi only available in lobby

i had a decent wifi connection

wifi only works in reception

laundry service, tip $10 recommended

laundry was offered for a tip service (we topped 10 usd)

it has a kitchen two bathrooms and large living room

a little note to say there is a bar that is open until late upstairs and some of that music can be heard

casco viejo, its definetely worth it, the biggest, suite/hotel room we have had, fully equipped kitchen, balconies

everything very friendly staff very clean rooms fantastic restaurants and bar perfect location

with a very good location for walking the old city the restaurant and breakfast and the cocktail bar was excellent

the roof top bar gave a nice view of the city

the yard with the garden is astounding, such as the rooftop pool

excellent staff and service amazing location food was delicious at the 2 locations i tried (pool bar and

75 for 500ml water) and laundry ($2 to clean a pair of socks, 5$ per shirt) services are expensive, with cheaper

the cost of drinks and services were expensive. i recommend using a different laundry service.

room didn't have hot water or a working phone, so i couldn't order room service or make local calls without

great location excellent staff and great rooftop bar with beautiful views.

bar - great, friendly staff who were very helpful and accommodating - comfortable beds, fast wifi, private

i asked for a laundry and was told there s one nearby, no directions, just that it was nearby

the wifi coverage could be much better on the balcony and the terrace on the roof

the wifi was working perfectly and i loved the fact that there was netflix in the room

roof top bar thats quite fancy

hotel staff/receptionist were really friendly and even allowed a late check out.

laundry service prohibitively expensive, frankly ridiculous for central america

$130.00usd for 13 small items laundry.

laundry was expensive

the live music is great but, post 8pm, tough for families with little kids

gym was great and lobby is very lovely and inviting

the breakfast was amazing and included, but you need to have dinner there as well as it was one of our

the only comment is the pool could be better

complimentary breakfast, great room service, nice pool and rooftop, and great cocktails

loved the place, deco, details, smells, spots, breakfast and attention

complimentary breakfast, great room service, nice pool and rooftop, and great cocktails

whether it was breakfast, lunch, or dinner, every meal was a culinary delight that left me eagerly anticipating

the property is new, and gorgeous. the spa is top notch, as is the gym.

the pool staff was exceptional, providing wonderful service and again, very friendly

fabulous facilities (pool, gym, rooftop bar, etc) and attentive staff

the spa treatment itself was good, but the spa facilities were extremely lacking with no steam room or

is no airport shuttle or laundry service fyi but there was nothing not to like about the hotel

the wifi in my room 1002 didn t work very well.

i also loved the sky bar where you get a stunning view of the skyline

the ac is quite loud and bring kitchen smell in the room.

breakfast included and the rooftop bar are very nice touch

staff we're very welcoming and helpful from food ordering to laundry and local

there is also a laundry and wifi

although there is a lot of noise on the street and casinos next door, rooms on the higher floors oriented to

it has some cool views, and the wifi is good enough for most digital nomads

casino next door

the wide variety of breakfast each day, the option of doing your own laundry very very friendly staff

the laundry detergent & softener being sold should also be in smaller sizes.

courteous staff, good self-service laundry

the room was comfortable, and the mineral water service on each floor and self-service laundry were added bonus

laundry was a challenge

there's also a laundry service, which i found very good and inexpensive

laundry service was, unexpectedly, very expensive

the staff were super helpful and tried to help us with locating laundry and pharmacy.

laundry service was available during our stay, so we washed a few items in the sink

hotel also has a casino on the ground floor

it was inexpensive and advertised free parking

looking out the window i could see homeless men sleeping behind the dumpster of the casino

the door to open the parking garage was broken but i was able to park in front on the street

the front desk staff were not helpful when i asked for a laundry service

outside every dirty, the area is very getto and dirty , on the website said if you have pay for laundry and when

t have a laundry, iron, mirror in the room

my kids enjoyed the pool and rooftop

the rooftop pool is enjoyable

wifi was patchy, i had to use my 3g instead

nice location, good wifi, friendly staff

internet had startup problems but there is a mcdonalds next to the subway with free wifi

parking

centric, it has a restaurant and a parking lot.

laundry service, good quality restaurant delivery service

the laundry service that they use is very expensive

if i there were in-room refrigerators and a laundry area, it would be perfect for a long stay

don't offer laundry services or have an onsite restaurant

i mentioned i was looking for a place to do my laundry and they directed me to a place nearby (you can also

the wifi go away for a fews days but they solvin the problem very faster

good and steady wifi and relatively good location.

good location and value for money. strong wifi connection.

wifi worked

good value and stable wifi. good and friendly staff.

promissed laundry, there is not

is that the wifi free it s just for the lobby area and not in rooms so if you want it on your room you

not enough parking. had to park on the street

enclosed parking was a +

checkout at 1 is great , breakfast included was a bonus and the pool was wonderful

accessibility to local food, laundry & entertainment options are pretty good

incident whit the laundry and whit the police and other custom

also a parking lot next to the building, we had window facing it

wifi reception didn't reach the room on the top floor

free wifi

the have a washing machine and dryer for laundry

wifi didn't reach our room. some of the staff was not very friendly.

staff wasn't very friendly. room by the parking lot was noisy.

small pool and wonderful jungle nature trail just outside our room

said that i could only use the room phone to get room service which did not work and then did not fix it

so, wifi was down and they just say it wasn t their

hot water, tv, channels in english, daily room service. immaculately clean.

wifi not available in bedrooms and very little at reception ac old and very

staff was good, very clean room, nice size, wifi worked very well and so did the ac.

easy access, it has a small parking lot in front of the hotel

laundry service was available at a reasonable price

good wifi

the wifi issue is still the same: their old system just cannot handle the entire building

great value really clean hot water, towels and soaps quiet room wifi okay safe (24h reception)

no wifi and no windows

nice pool on the roof with a great view over the city

they advertised a fridge in the room and there was not one. pool water was murky.

wifi internet was spotty. toilet paper was the world's thinnest. deferred maintenance.

can leave the luggage after check-out, nice view from the top, small but good and clean swimming pool, terrace

really the cleanest place (the room service is there every day, which is great, but let's say the

decent breakfast, good aircon, super parking, restaurant on top floor, supermarket and laundry round the corner

sometimes noise. laundry service not offered.

the staff were terrific. there is a laundry/lavanderia on the corner. good restaurants close by.

there was no laundry service. wi fi problems.

provides most amenities including refrigerators,(but no laundry) the 6th floor restaurant serves tasty meals

delicious breakfast

breakfast buffet is delicious

wifi does not work on the second floor, master bedroom only has sound on channel 16

breakfast is very good, lots of choices and very good quality, omelette bar is amazing, fresh fruit and very

we paid for a pool view we expected to have the pool in-front of the room not to be able just to see the

uncovered parking

wifi is essentially non existent

wifi isn t work in the room.

wifi for any of the rooms on the second floor

the wifi is really too slow and the data was too poor when you was inside the building not really a

room but very clean and breakfast included at the best rate around

they need better wifi, better training for the staff, invest on renewing details in the rooms

the breakfast was amazing. the room was good too.

the swimming pool, breakfast, view on the ocean

room service quality is

we order room service several times and it was very fast

the swimming pool, breakfast, view on the ocean

music from an event in the hotel - couldn’t sleep all night kids knocked on our door at 4;00a waking my entire

would have been nice if front desk staff were a little friendly and free wifi is only good for 30 minutes

its older and showing its age. the pool ladder needed more rungs.

good value, has restaurant on site, and excellent open-air views of city from rooftop pool area

the location and the parking with the security and them the price is good.

wifi service really works

the location of the toilet paper behind the sewerage. the area for laundry was a bit creepy

very nice to have the option for laundry, the gym and the pool

laundry room perhaps needs some additional care and more service; coin change, routine maintenance,

breakfast, pool, laundry and transport

had a weird water color, gym was not usable, weights were rusty and not functional

the gym was a joke, almost every machine was broken, the pool areas ceiling was peeling itself

swimming pool dirty people there but nobody in ud83dude1eud83dude1e

breakfast had a limited variety of side dishes, either you picked eggs with ham and cheese or

hotel facilities (bar, gym, pool) could use some improvements as they are quite basic

noisy, slow room service, bad wifi in the room

steam room and locker area is tired. gym is nice. carpet in room seemed old.

pool was a little dirty a few of the days we were there but it wasn t a huge deal since we didn

however, while the flowers were amazing, the room bar was not stocked, there was no champagne, and the room

the pool bar closing earlier than the pool

pool was amazing and staff was perfect

didn t offer laundry neither breakfast on the house

the staff didn't know anything about the services, the laundry

window leaked and no where near to do laundry

the cost to laundry was excessively high

laundry is way too

no laundry service available

beautiful location. across from the waterfront. casino, & gorgeous pool with views.

fantastic gym

room was the executive master suit it was very spacious with a kitchen, dinning room and great views of the pool

employees here especially danny at the bar in the lobby , martin and windell by the pool

nothing to complain about. good breakfast to

pool was small but we only used it twice since we spent most of our time out and about in panama

we liked the little swimming pool and a the big tv in front of the bed

overall the place was clean, it is well kept the pool was also clean the pool area well kept and the esthetic

breakfast was incredible

mini bar had anything anybody could need

room service as well

the location is good and they were very accommodating with our late check out

like breakfast the room i book at least for 6 nights they could give a little upgrade even 2

called house cleaning they were there in kids then 10 minutes, we were leaving an excursion early in the morning

room, shower, service, laundry, cleaning, restaurant, breakfast, staff and concierge all of fantastic quality

constantly very very busy lobby, they lost our laundry but refound it just when we left

and choice of breakfast laundry service for an unreasonable price the staff could be nicer (with a few

only thing we didn't like was the price to do laundry every piece of clothing had a cost

laundry service was a total disaster i gave them my laundry and had to wait for almost 4 days

the laundry was very expensive.

laundry was ridiculously expensive

slowest wifi i have ever had wierdly positioned toilet at the shower door very inconvenient very outdated

wifi was perfect, except, there was no electr

allowed very early check in

laundry facilities need updating. on-site restaurant has limited menu.

hotel was good, clean, laundry avaiable and good wifi, options to book a tour and buy sim and e-sim

there is a gym, and a laundry area to wash and dry your clothes with was a nice touch

the self service laundry facilities used only 25c coins.

minor only thing was the laundry process

we even washed our laundry right up the stree

laundry

laundry would not be delivered to your room

a cabana on the first floor near the pool area, which i would highly recommend for families with kids

room service is quick and consistently done by noon

everything was good: wifi, room, bed, location. room service...

great pillows. room was very quiet. nice breakfast buffet.

bilingual reception. good access by car and good parking. able to pay upon arrival..

central location. value for money, good breakfast, excellent service

no enough parking space

a laundry issue that could have been handled differently

you want to do emergency laundry here, it'll cost about $38

laundry was expensive and nobody told me the costs before

laundry service (unnecessarily expensive and not properly and efficiently organised - i didn t

the only thing was the laundry department, not delivered on time and without the usual cover or plastic

clean and well equipped suite with complete kitchen and laundry

choice if you need to have a kitchen to cook, laundry

love to be able to do laundry

), the gym and pool are really nice, and i loved that this was an apartment (with a full kitchen, laundry and

the suite is large and has laundry/ kitchen facilities.

the pool is in the shade most of the day which is a real shame

parking is not 24hours and the parking lot for the hotel is in a different street

you can connect only one wifi device, they charge additional fee for additional devices, ridiculous

e gym, pool was not fun

good gym

wifi is slow and unstable

breakfast was suppose to be free, however, the price for breakfast was charged to my credit

the room on the 13th floor, with king bed, large bathroom, air conditioning, big flat tv, wifi and a beautiful

good bed,, good breakfast, good location

good breakfast , buffet and there were 4 employees there but i had to get my own coffee, safe area

wifi was stable most days

the bar on site was awesome, cool cafe selections, i loved the gym

the cafe and bar in the lobby are nice, too

kitchen not very well equiped

there's no official breakfast but they do have a bar/kitchen with breakfast options which was nice in case

amazing and clean. beautiful gym and pool. staff was helpful and friendly.

wanted to be at the pool with our kids but unfortunately, we received a notification that it was going to be

it has the best gym i have ever seen in a hotel

the location and gym

modern and new hotel with a great gym and restaurant.

i used the gym every day, i used the pool twice, and gambled at the casino

even room service is top tier

pool 24 hour room service always hungry late location unbelievable casino music action

the whole hotel has a nice atmosphere and the breakfast was amazing

pool was nice, especially pretty at night

laundry is very expensive

the laundry service is expensive

poor laundry service

one in our group used the laundry - $3 for wash and dry of one load

laundry area

vegan and vegetarian breakfast options would be nice

area needed towels indicated that they are in the gym

breakfast looked and felt a bit lean, though things were always topped up on request and everything

rooftop bar was not in operation due to the season we were told

the rooftop gym and pool are excellent

location was perfect as well as free parking.

bed is really comfortable and breakfast has many delicious options to chose from, definitely recommend it

nice with a small pool on the rooftop to cool down

the gym

the wifi was slow

it took several phone calls to have my laundry picked up, had to wait 5 minuts at the reception just to change

laundry wasn't done for my room

our towels were taken to laundry but not replaced

wasn t happy with the laundry service

pool area was great with kids

good breakfast and coffee options close by where we would have something to eat while using the laundry

easy parking with car

great location, easy parking access

no wifi in lobby. so no uber access.

the bar was closed, no breakfast, no coffe, no wifi at hotel lounge. very noisy air condition!!!

hotel is centrally located to basic amenities for a traveler such as laundry's, mini markets, metro rail access

although there's no laundry right down the block is a place you can do laundry, to me the prices to have them

wifi, no laundry service here, they are renovating the floor so it is super noisy early in the morning

was without electricity/air conditioner and wifi 2days between 12

location and room service

not many places to eat nearby and we had an issue with the laundry service.

early morning someone knocked our door for laundry

gym is available

breakfast buffet was ok, nothing special

the breakfast always had fresh fruit, good food

laundry service was expensive, rooms are a little dated

wasnt up to standrads eggs were cold not many choices didnt think its worth the money also no laundry service

no laundry service, but an easy fix.

pool and gym were small

when i ordered food (room service) from the restaurant, didn't send me utensils nor napkins.

great location, amazing attention from the staff, great breakfast included

early check in was available and with the kids it was essential for an more enjoyable stay

the gym could be better equipped and that's basically the one thing i can come up with.

pool area bar should re open

breakfast had variety every day, serving staff very pleasant, no crowd & their restaurant is

there was no self laundry service and the laundry from the hotel was to expensive.

not having a on site atm. and laundry.

i think having a guest laundry room to do the washing themselves

was a bit of an issue, laundry service, promised timing of delivery and for a moment i thought my stuff were

although the laundry service was an option

hot shower. good wifi. good breakfast

parking space ard limited and reduced, i you have to be a good driver.

good parking was nothing to worry about

at some point the wifi was going and coming

parking is tight

the location was amazing, the room is so big and the pool was great

was pretty comfortable and clean and i like the extra space of the refrigerator and a mini kitchen

there is a pay laundry on the sixth floor

laundry facilities in the building and beautiful pool on the roof

did not do laundry, which is a minor inconvenience

roomy suite with cooking facilities, great breakfast , laundry facilities, beautiful outdoor pool

laundry was easy and efficient

we were excited about the pool and spa facilities and had been told we could do laundry (helpful as backpacking

missing laundry service which for me is very important.

laundry is absurdly overpriced. the pool is kept very warm. unfortunately, it closes at 9pm.

no laundry service

spa was closed, and beaty salon, and bar in lobby, no laundry service.

bed, window, carpet, price of laundry service

check your mini bar to make sure you didn't eat anything, and 9:15 to see if you want them to do laundry

furniture, laundry, bathroom, all old and iki.

laundry and places to eat nearby

- helpful stuff - we could leave luggage for keeping after the check out - possibility to do laundry

lack of laundry facilities on site.

good breakfast, everyday was something different to eat.

the room and breakfast erre nice

the bar closes a bit early at 11

el room service se demora un poco, los cuartos pueden estar un poco mas limpios

there are also places for laundry in the same street so a good place to get yourself together after being on

however, during my questions about wifi, the receptionist patricia was very impatient

hotel was clean, beds very comfortable, cold air, friendly staff, and excellent breakfast with a nice variety

breakfast was very good

also accommodating for our early check in at 7am for an additional fee, which was reasonable

to make it even better this hotel is very close to a lot of food business, laundry, metro

the laundry service is incredibly expensive

nice rooms , great location, parking and good breakfast

breakfast was not good this time

the parking ramp was difficult to manage

was walking distance to the mall , laundry mats and to the columbian restaurant(our favorite) walk only during

the hotel does not include breakfast when you book the room nor also it the laundry service.

parking and the area is close to some restaurants, laundry, other shops

no laundry services as was advertised on booking

parking is a bit tight- but not terrible.