more concerning was that my brunello cucinelli trousers were damaged by the hotel s laundry service and

plenty of activities for both kids and adults, yet the hotel remains peaceful and relaxing—no crowds or loud

be cleaner than it was, such as drawers in the room, outside restaurant tables, nearby gardens, pool area, pool

twice, i was handed stained towels at the pool, which felt emblematic of the entire operation: sloppy, careless

plenty of activities for both kids and adults, yet the hotel remains peaceful and relaxing no crowds or loud

i requested laundry service and they said will bring back the clothes next day before noon, i didn t receive

beautiful with a lot of pool/beach choices. boat to the private island was an added plus!

when i asked about them i was told it is to pay for the maids, the staff fees, wifi, etc

did not leave resort other than playing golf at ocean club on paradise island

clean, comfortable, brand new, beautiful pools, my kids love the pools.

are run down, f&b is low quality, limited services (no laundry), some staff rude

is not an adults only property

good massage at the spa center

(lunch, diner, japanese restaurant) breakfast was excellent

07:30-10 breakfast,11:30-17:00 outside grill ( hot dogs,

had a fantastic 1 bedroom suite with kitchen and view of the ocean

is an amazing resort , lots of pools, restaurants

noisy kids at the restaurant, definitely not expected that.

the food room service the meat stunk very badly

the many high end restaurants and the espa spa are top on the island

checked into my room - booked a golf view studio but what they fail to tell you is the main road runs between

there could have been a few more food items on the pool bar menu.

need full length mirror in the rooms and the spa needs to open

the only thing i didn t like was we had a gold view with the parking lot and street

the studio was decorated beautifully, beds very comfortable and the small kitchen fantastic

ice, laundry nearby

i like that it was clean, had a laundry facility, the room had a mini kitchen. pretty view.

there is a laundry , backetball and shuttleball which i don't think was mentioned

laundry room light on at night unless i turned it off and our room was in front of it, shined in

your eyes; drink pineapple cocktails; eat home-made ice cream; have a massage; go to the cocktail bar and meet

the pool was dirty but the staff was lovely

not a place for kids, property doesn't worth the cost, expensive for no reason

the pool was dirty and had debri at the bottom of it. the tv only had like channels

like how the rooms are set up & i like the pool

the breakfast and u can t park in the parking lot in the back because it isn t safe

- the hotel is lacking in facilities (no food available past breakfast, laundry etc) there is a bar

no laundry room

the view to the ocean was great, and the pool area quite nice

wifi connection is very weak

we asked for a late check out which was granted to 2pm

no laundry services

one of the treadmills was not working in the gym. restaurant was out of the power parfait.

charge you for wifi and they dont let you know where exactly to go to get free wifi so its definitely a

the pool and poolside tables are lovely, and the gym is well-maintained

how the men on the island try to talk to young kids keep an eye on ya daughters when you go.

we took laundry service and all our whites turned a different color, clothes ravelled, nike t-shirt damage

the odor smelled like a landfill and the gym smelled the same way

pool always almost in the shade, bathroom was a little dirty.

pull out coach was horrible. my kids had to

i have kids and there's nothing i hate more than a dirty place

and the breakfast was not as expected

location is what we needed so excellent breakfast was fine

room service was sometimes thorough, sometimes mediocre

the graycliff is really wonderful with beautiful gardens and a lovely pool.

breakfast was good but slow.

omg almost forgot most of the gym equipment is broken but they get resort fees plus vat and gratuity

my kids enjoyed the water park

also my reservation was for a room with a kitchenette and the room i got didn t even have a microwave

good location! fantastic view from the balcony! big water park for kids

by 9:30pm, they cane and asked if we needed a room service

gym was great and breakfast was really good a little expensive for breakfast but very good

to walk around the area, a very kind team always available to handle questions, good food, nice pools and

private access to beach with several areas to relax ,pool area for kids

the location is great but very few local bars and restaurants that are open after around 4pm due to cruise ship

good gym

that beach was like a pool and not people around, only two more maximum

kitchen facility poor no lifts

my kids liked how they could go to the bar cooler and pick out their own beverages

families, with young kids from the uk

close to the airport, very helpful staff, nice pool, nice beach across the road

of hot water, broken taps, leaking roof, 3 days to get laundry done, no help with luggage, terrible breakfast,

the little pool is beautiful and quite inviting.

was beautiful four story elegant property with lush tropical gardens, fabulous rock pool and a wide verandah

staff were very friendly and accommodating breakfast was timely

wifi issues - room 9 empty mini bar evening staff speaks poorly english

and of course the water park

the mandara spa is good and about the only things that seem to be in the price range of five star hotel

felt that the kids were safe, good variety of restaurants, gym facilities were good and beach was good

the spa is so uninviting and old

gym

only thing i did not like was there breakfast selection if i m honest

i loved the breakfast

hotel isn't clean - if you take a deeper look you'll see it everywhere the gym is basic and old the drinks are

it didn't make sense what he was saying ,because two family members came to visit me sat at the bar or even

the buffet restaurant was very nice although we just ate there for our breakfast

used the laundry twice and both times there was no laundry powder in the dispenser, had to go to reception

fact that i can do laundry

i asked for two laundry bags and it took three phone calls and two hours to deliver

the laundry facilities came in handy and the front desk actually had coins and detergent

laundry facilities but reception had no quarters to give change

very quiet, you can relax and have good sleep you will be able to do own laundry for $2 which is very handy

the property has a couple of pools and also an on-suite laundry room which i thought was nice

limited parking, room upgrades needed .... musty / moldy scent in the room

the pool is good for my kids we are always here for stay cation

no wifi

told housekeeping to look in the laundry as it was probably taken with the towels that were hung up even though

were nice, the all night bar was awesome, the food was great, the service was great, the spa was awesome

beach, bar, friendly staff , pool,

bar that also has the entertainment in it so after dinner we couldn't even enjoy a night cap

no kids everyone spoke english the place the staff was friendly and very accommodating

room service meals were no better

room service dining is a bit hit and miss, did not enjoy the breakfast however the restaurant food

waiter at breakfast that he did not explain clearly how was the continental breakfast

shuttle service to the atlantis was good

nice pool

masseuse at spa provided a poor massage.

the gym was a pleasant surprise - hugh w/ brand new equipment

they should have opened up the cabanas by the pool seemed daft to have them so empty

excellent spa and exercise facilities

the staff is so friendly, the spa is lovely, and the rooms are large and comfortable