the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

other good things: electric curtains, good wifi, ample tv channels (nearly all spanish), coffee machine, ironing

no breakfast, wifi doesn't work

no room service

very good breakfast and the location was great

the gym is very limited and outdated, very old equipment

bad wifi

wifi password given was not correct / not working

the pool needs a bit of attention to the water quality and overall state of the inside cover.

great pool close to all shoping spots

the location was convenient and the breakfast options were good too.

maybe in the pool area it needs an anti slip around it and no towels around

nice room. breakfast was fine. amazing view from the room!

was a heated pool and decent gym

i requested to change rooms and i got a nice view to the pool and partial golf court

they charge for wifi

room services prices are excessive

wifi was weak

gym

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

breakfast was very good and offered a nice selection of mexican food

spa tub in the junior suite was great, but power of jets rather low

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

is a wonderful hotel,the breakfast was out of this world

room service was excellent. the layout of the room was amazing.

if you asked for towels for the pool, they took like 30 min to get

parking spot

expansive restaurant no drinks at pool side

pool is a let down

wifi is soooo bad

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

basic breakfast service. no room service or food availability

rooftop pool area/game room/gym was a huge

the roof was nice. room service was good . comfortable beds. free breakfast was very good

late, room service until 1am, and easy free parking below

we stayed in lavaderos which was the old laundry

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

we had la capilla room which is perfect if you travel with smaller kids as there are two seperate rooms

parking is a bit offsite, though it is secure

wifi is spotty

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

wifi connection was not good

very cute and clean, staff were amazing. wifi was good.

clean, pet friendly, comfortable, good location, nice staff.

the wifi worked great

laundry service on site - convenient

also has laundry on site and a nice, well equipped shared kitchen

calm and good location. laundry service on site

good location and the possibility of laundry is a plus point.

i also loved the fact it has an in house laundry, a little gym and two living rooms

love the roof top bar and restaurant great

rooftop bar was not complete.

wifi was too slow to be of any use

the rooftop restaurant and bar is fantastic

was very boutique and lovely views at breakfast

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

very nice indoor pool and jacuzzi

breakfast was good.

location, price, very warm pool with small pool for children

inculded breakfast was ok

there is a large variety of wellness activities and spa services to take part in and provide a truely restive

service from the staff was poor, no help with our luggage from the valet parking when we arrived and they were

the pool is nice and clean

the linens were not up to the level of the hotel. bar closed on a sunday night

we were exploring the courtyards and the roof with swimming pool and the gym

parking system for in/out was really convenient french / italian restaurant were excellent the room

good wifi throughout

great bar service with specialty cocktails and fabulous red wine

spacious room, gym, pool, complimentary chocolates every

breakfast would rate 3 stars: no vegetables, not healthy, fruits can only be ordered instead of

breakfast could be better

the breakfast is functional and a plus

breakfast was so bad

food is very basic, just breakfast

breakfast buffet style was great. always warm

they also directed me to a laundry 2 blocks away

breakfast was good

breakfast was small.

the breakfast was

good location, great breakfast and the room staff are awesome.

in front of callejon de los sapos, it has a modern design, spacious rooms and a nice rooftop pool

rooftop pool area overlooking a beautiful street area was

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

terrace (on the roof) there is a beautiful (i want to use this word a lot here) heated swimming pool with

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

staff wasn t very helpful with questions and there laundry services are extremely expensive

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

the room was neat and had a spacious bathroom, a/c and good wifi to make up for the lack of mobile reception

excellent staff. fair pricing on room and food, included room service.

some music noise at night from nearby bar up to 12 am on friday and saturday

stayed during the weekend, people at the bar next to the hotel played very loud music till the midnight

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

wifi was decent

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

bar is closed on tuesdays

charged me over $60 usd to do a small bag of laundry

wifi was weak and none existent lots of the time

the bathtub was a little dirty, cold water in the pool and television and bureau lamp are old

the room was spacious and comfortable

the restaurant and bar are both good, there was a bath in the room with very hot water, internet is strong,

room service food was amazing at a reasonable prize, the decorations are gorgeous and interesting

great location. the puebla zocolo was only a few blocks away. wifi worked great.

room service

for free parking and not to charge for 1 hrs late check out

the gym is okay

very quiet except for three or so hours in the evening when the bar next door played some music, but this was

also the wifi didnt work for two days, at least they gave us a little discount as we asked

wifi was not consistent in my room, but the staff would always do their best so that i could at

you're staying in the first courtyard, there's a bar which plays rather loud music until 11:30pm, so it might

wifi was weak, water very cold at times, and a heavy curtain in front of the door to block the

laundry service took more than 24 hours

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

wifi worked properly

very good continental breakfast, within close walking distance of several restaurants and a grocery store

good breakfast for the price...

the parking lot

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

staff is amazing. rooms are well kept and clean. breakfast is good. good location

the wifi is great but there are no other services

their claims to be pet friendly. this hotel is not safe for cats. we almost lost her!

pet friendly

everything except the wifi was great! the wifi was terrible! lol.

wifi worked most of the time, but would frequently drop you and you had to rejoin

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

wifi

parking was secure, free and convenient

location, staff, beautiful building, parking.

on the 12th floor where i was, there is bar and very noise and loud music until late night

great location ! very good breakfast!

the gym and the spa.

swimming pool

incredible breakfast, perfect location, excellent staff, big room.

great hotel - nice room / good breakfast / secure underground parking.

breakfast and cleanness

breakfast flavor was a bit on the mid-bad side

room with the view of popocatepetl

the bed was great, and the room service was excellent.

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

wifi is spotty in some areas and changes depending where you are in the hotel

no information in room or mini bar and no apparent room service

weak wifi, lift instructions confusing

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

think that hotel kitchen still did not fully reactivate - went there for two nice and choices were very limited

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

pleasantly surprised by the room service quality

rooftop pool is impressive, but it rained so unfortunately we didn't have the chance to use it

excellent breakfast service.

it was pulling an arm asking them to borrow a pen to do the laundry paper

are slow, and while the staff is very friendly service at the bar and the restaurant is too slow

hot water in the shower would have been nice and a staffed bar would have been welcome

you will have to order from room service, which is expensive

bar is kind of dead here no one really hangs out at the bar

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

and the hotel wifi are avialable at the center s cafes and restaurants

lack of hot water; slow wifi (3 mbps)

no wifi not as clean as you would imagine

bathroom was not working in first assigned room; had to switch and they do not offer room

few missing details like no soap bar for hand washing

the evenings, the noise from the bar was a bit strong

the lobby dining and bar are beautiful and inviting

the room smelt very damp and did not have a balcony or mini bar as per my booking

the sky bar has a fabulous view

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

the gym was quite limited.

there s a really nice roof deck but no bar or restaurant up there

place to stay, very new and clean, fast wifi and perfect location just a few blocks from the main square

cool hipster bar down the road and really close to the artesan

the wifi is very spotty.

breakfast and location were great

basic utilities are lacking- towel hanger in the bathroom, fridge in the room wifi was terrible and most of

limited gym equipment and lack of heated pool

limited breakfast options, the swimming pool is a plunge pool at best

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi was not

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

location with lovely view of the cathedral and breathtaking city view from the rooftop bar and restaurant

lobby available to hang out, no valley either, parking is a block and one half away on your own

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

the valet parking was very efficient

slow wifi

we had a possibility to do laundry - they have a laundry service with extra cost

open the gym earlier.

there is a rooftop bar where you can sit and enjoy the view

bar has no capacity to serve mixed drinks

location; the room was modern, clean and comfortable, specially the bathroom; they have a gym but you have to

nice touch of having complimentary iced fruit-infused water and popcorn for kids

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

on site parking

the breakfast buffet or a la carte options are delicious with options to ver y ser vista on the zocalo

the first morning the included breakfast was ordered from a menu and very good , the second day was a buffet

staff was very welcoming and nice, the room was confortable with a view on the zocalo, the breakfast was generous

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

roof top bar was very nice and good experience

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi was bad

the wifi was very weak - don't stay here if you need to use wifi.

wifi was terrible, bed was not suited for two adults

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

the staff was very friendly and helpful and we loved that it was pet

not so friendly at the breakfast, breakfast also very small, the included one

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

clean comfortable beds good breakfast

wifi was not working for my phone, and we tried everything

staff helped me get express laundry service

loved the proximity to centro. loved that it had free parking. price was good for location.

wifi was very strong,

many hotels in centro historico it does not have a parking lot at the property

no elevator, no parking on site, no a/c.

breakfast with different types of food

very friendly staff. a great breakfast selection

parking included good value for the price

the breakfast and the location were really good. just few steps from down town

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

great small gym and nice private steam rooms

the free parking option is also very good since there is no public parking around that area

includes parking which is positive considering that in the historic center car is not needed at all

parking is free but the valet who will take the car, so keep some change with

nice hotel, great location, nice restaurant. parking on site.

the laundry was expensive

the service is terrific and the american breakfast is nice and neat

restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

main bar in hotel closed for the 3 days we stayed.

no in-house laundry

bar, spa were not open

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they do not have room service in the spot but ask ruby to give you choices

also don t give them your laundry to do, i had it returned and found out i was missing 3 shirts 2 shorts and

there is no physical laundry

laundry service was great - clothes washed and brought back in the same day

ordered room service: great chalupas and house salad

the only thing that needs to be worked on is the parking.

we had a suite so kids in separate rooms

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

there is also a nice bar that fronts on the street in which you can eat

breakfast. outstanding attention to the guests . impeccably clean

wifi worked well, tv also

wifi didn't reach the room at all, although it was good downstairs- they need another network or

and the wifi in the room was very

very kind staff, super clean, strong wifi, convenient location in the center

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

strong wifi, location, cleanliness.

the hotel advertised external laundry services on a card in my room

first from the laundry or at least that is what we were told, it sounded like ventilation and were pretty loud

yet, there i could hear their laundry, but the staff offered me a room at the third floor for more distance

we received many wrong information regarding laundry costs and the use of uber

parking in an enclosed multi-story lot half a block from the hotel had fantastic valet service

laundry service

everything! the location is amazing, the breakfast is delicious, the receptionist was so nice

nice clean hotel with great location and parking services. cool rooftop terrace.

have one windows so it was so hot and humid and there is no aircon so we couldn't even sleep, the parking is

part you can hang out on he roof garden that has a bar and restaurant

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

the free parking was not on-site, but worked well for us

great location, parking is included, staff was helpful and friendly.

the parking and the romm is small

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

of water for the gym were only available on the first day then there were no more waters on subsequent days at

convenient and good room service

el bar carente de bebidas

booked a single room for the four of us (2 kids and us) and there was only 1 small bottle of water and 2 towels