your pet friendly,but don't enforce clean up from owners. laundry on site,but to costly.

go up on long term guest,laundry is to high

laundry facilities were the only hiccup i had

thus is my wnd token staying and no tv working 3) laundry machines have been down 4) no ice in the machine

feel comfortabl going back into a room after after paying $600 staying there and they stole my laundry i'll

the laundry room was filthy

the laundry area was a pig sty

this is the only time i have ever been told i had to caddy my own laundry

kitchen supplies (dishes/ utensils/cups); laundry equipment broken or dirty; police came door to door for

laundry is too much $$$$$

the laundry room could use some attention.

space, modern, provide breakfast, enjoyed the pool with my little ones, gym, kind staff, brought stuff needed

having a pool is an added benefit although i wish it were a bit bigger

there was also a gym

breakfast with lots of options

such as laundry and dry cleaning were not made clear to me, i would have taken advantage of had i known

there is no on-site laundry room and therefore i had to find a laundromat to go wash my clothes

no laundry ! crazy !

no laundry machines

lots of parking lot, front desk lady very friendly, good size room, clean and what i expected

laundry facility

cost $6 to do one load of laundry

run down - not very clean pool was not usable-under maintenance laundry facilities did not include a

good hot tub/guest laundry/breakfast

they had a laundry. rooms were spacious.

i would have gave this an 11 but the laundry machines were out of order so i gave a ten

(like the last guests had just walked out as we walked in type, filthy) the laundry room was out of order

there is also a laundry room which was nice to have in between travel tips

in a work the laundry didn't work they going to have breakfast i was checked in by a new employee and i gave a

room smelled like cigarette smoke, laundry machines were broken

the staff was very helpful and the ability to do laundry in peace

gym looked great but didn't have time to use

the gym was closed due to maintenance.

great staff, great hot breakfast! hot comlimentary coffee bar was great too!

breakfast was very good every morning, with a nice variety

the laundry room and self-serve food area was a huge bonus

the laundry room had a a decent amount of machines and was free

convenient location. great rooms. laundry.

very nice units. all updated and modern. pots and pans are in the unit. free laundry

the laundry was free and there is a self serve store for food, medicine and personal items

the breakfast on christmas morning was not so good !

breakfast sucked

location was good. the free parking was also a great addition. room was spacious.

great breakfast. very nice and helpful front desk staff

pool was tiny (like a swim spa size), and gross

the laundry room and machines were very dirty

the staff was using what i thought was a guest laundry to wash towels while me and another guest were trying

directions to the laundry room were a bit confusing

laundry available 24/7 snacks also for the kiddos

it was very nice to be able to do my own laundry there

pool was old and small

front desk staff was awesome. breakfast was good.

pool is small - more like a soaking tub. value for the stay didn't add up - too expensive.

the gym was open, cleaned often and had great equipment to use

malfunction (they did move us to another room within 15 minutes when we reported this); pool is a little small

but i had to spend 4 hours moving rooms and washing laundry

laundry facility was good

the pool was great and laundry

$4 in quarter's to do one load of laundry

i loved having a washer and dryer on the third floor to do my laundry

i was able to do laundry and got a wonderful night of sleep in a giant super comfortable bed

had a hard time finding someone to break a dollar for quarters so i can do some laundry and after i was able to

they have a nice laundry facility

did use the phone and the laundry facility while they're there

i also enjoyed the free wifi and the great breakfast they offered

laundry facilities were new and were nice

breakfast was good, there was only one somewhat strange choice for meat: andoulie sausage and day

my little kids were scared and she left the elevator open still and found out the day we were leaving we

pool was freezing

size of the room, equippped with full kitchen, 2 rooms with each a bathroom, fireplace.

i like the gym facility but they could check to see if there are towels and water cups

there is a breakfast bar with outrageous prices for meal items

provided early check in

we couldnt use the wifi. i was extremely weak and we weren't able to utilize the service.

readily opened up the coffee bar during off hours

a former safety and life safety officer i noticed a fire extinguisher in the laundry room on the first floor

laundry was cheap and very convenient

loved the cozy bed, balcony, outdoor pool, and room service.

location, pool & gym

pool, gym & bar

jackie at the bar was the life of the night

would have been helpful to offer breakfast as an amenity

tailgate party on the rooftop and in the evening at the bar or restaurant or in the morning for breakfast

ask for extra towels they never bring one , my internet was terrible they promised a continental breakfast, but

the rooftop bar had a nice view and good tailgate party before the game

breakfast was good

the hotel location worked best for my travel needs. the breakfast was also very good.

breakfast was out of things and not replenished in a timely manner, ice machines not working, did

breakfast

the hot tub and pool not up and running or even working

had laundry facilities, but of the 2 washers and 2 dryers, 1 of each were not working

the laundry facilities weren t working :(

explained and apologized for no breakfast due to covid- signage very visible for how linens and laundry was

the laundry room was broken

my kids love dinosaurs so this was fun for them

the washer and dryer in the guest laundry did not work

laundry facilities, nice fields for

laundry facilities were out of order.

no working pool. laundry out of order.

dirty laundry, vending room & walk ways

ned more machines in guest laundry. only have 1 washer/dryer.

there was drunks in the lobby and were bothering us as we were trying to go to the laundry room

we did not receive any room service on saturday

comfortable and nice pool/gym

com it did not state that there would be a very expensive pet fee, which was non-refundable $100

the laundry room was messy. the elevator needed to be repaired kept opening and closing.

no laundry that was working

really breakfast should state continental - hallways very dirty but the room was pretty clean- laundry facilities

most of the laundry machines were broke they need new ones.

one night, while doing laundry, some lady that acted like she was on something or had severe mental issues was

price and clean room. laundry room was convenient

had to go to the nearest laundry mat and rewash my load and dry it

no one came to pickup laundry, or trash in the whole week i was there.

no wifi

pool wasn't open, however there were arrangements made with the residence inn to use the pool.

breakfast was good

we also heard our upstairs neighbors late at night walking around, which isn't ideal with kids

the rooms are all studio apartments. has indoor pool and free breakfast.

hot water during our stay so we were unable to shower while there and also unable to utilize the pool/hot tub

breakfast was just a sack breakfast with no nondairy choice.

there was no breakfast or pool or business area or laundry

accidently left my dirty laundry with designer jeans and a brand new pair of sketchers, i bought the day before

clean,good parking, price on laundry was good,$2 to wash and $2 for drying

maybe just list the time the laundry cycles (washing & drying)take to completion

laundry no pool no hot breakfast poor wifi there was one front counter person that was very nice

in room (serves as good water heater for small, add hot water items) 6) microwave in room 7) laundry room on

i did clean the whole laundry room

had to use the laundry and it was very clean

self service laundry

we were glad to be able to do our laundry

also my room was next to the laundry room for the entire hotel

they switched me to the room next to laundry room and ac didn't work

they had a coin-operated laundry room, which i needed (and used).

location to my kids was good and convenient

wifi crawls

the laundry bag was only big enough for socks & undies

gives me a room in the first floor between the laundry's and the kitchen

wifi didn't work more than it did

great tv, lots of choices for breakfast

we needed in a location that was convenient for our weekend everything worked in the little fitness center, the

one time they d be working the desk, and an hour later, they were doing laundry

laundry area was conveniently located

the pool was also on the colder side and there was no hot tub as stated

, the cleanliness, and the breakfast

parking is far from front entrance.

no breakfast only coffee in the lobby area

no breakfast as advertised

people had to get ice on the second floor in the guest laundry area

furniture by my door because of all of the half dressed women walking by and the man out in the parking lot

breakfast

too much noise in parking lot

breakfast was excellent and perfect location

everything because i couldn't get in my room and plus i was to far away from laundry area.

liw price. parking near room as i am physically impaired.

free parking

parking is scary, i had to park far away from my room where i seen there were cameras

lot's of weirdos hanging in the parking lot

microwave in the laundry/ vending area

lock in laundry room broken

i hated the fact there was not a way to warm meals a microwave in the office or laundry room would of made my

there were no laundry facilities and that their internet wi-fi policy was you had to purchase it separately it

parking close; provided guest laundry.

also, hotel has laundry option if need to wash any clothes

pool was open late until midnight

room was clean breakfast was good the location was great the staff was friendly n helpful.

location, friendly staff, free parking

the breakfast was great and the gentleman serving breakfast was so kind and helpful

and the pool was super warm my kids loved it

and the pool was super warm my kids loved it

the pool room was exceptionally hot, like a sauna.

the pool is very small

bar was just right

laundry room only had one or two machines, but was not an issue during our stay no

kids would fight to stay on that bed

the hotel should provide a menu on the morning or leave guests cook gluten free breakfast for kids

location near the pepsi center, breakfast was nice and price of room was good!

having the bar open later.

they have a nice indoor pool, hot tub, exercise room, laundry room that is open 24 hours, business center and

laundry room for guest use was clean and had soon room to fold as well

laundry room is locked all night, and $3 in quarters per 45 mins per machine, had to run the loads

breakfast was awesome staff friendly and helpful

wifi

we did have to ask for several items, like a blow dryer, tissue, laundry bag, and toilet paper, but the staff

were placed on the first floor across from the laundry facilities and near the pool and fitness room

clean rooms and fantastic continental breakfast that changed every day :)

it was not noisy and was given late check out at moments

wifi was not good for my phone and ipad

burrito included in the service charge was tasty and a nice perk, as well as the free teatro shuttle that was

wish there had been a way to order room service on the tv

on the day we went (sunday) restaurant was only serving bar snacks, but the hamburger was delicious

no bar avail. restaurant closed.

on top of it all, number one reason i stay is my can come and there is no pet fee

no breakfast included

shuttle not available in the mornings because of poor bellman staffing, were offered to wait for 1

the gym has two pelotons

super comfy bed. great room service. bathroom was beautiful

pool and gym were

although we didn't use it, the laundry is really useful

she refused to give us laundry bags and gave us attitude because she was and i quote too stressed

the gym and laundry room were small, but i didn't have an issue with getting in to use either of them

laundry room is super convenient as well, although it cost 2$ per wash and 2$ per dry + detergent

no pool. bigger laundry room would be nice.

gym isn t amazing but functional

staff, free bike rental, outdoor patio area, gym, ajax restaurant $30 credit, comfy bed

gym was tired

wish that there was free wifi for everyone, not just ihg members

were a lot of items in the room that they'd charge you forbusuing and there was pay-for-wifi only which i felt

the hotel had a laundry room, but didn't sell any detergent

also it was very useful they had a guests laundry

we kindly asked for a quieter room and were put in a room next to the loud laundry area and elevator

most of the staff were great, especially the bar tender/server at breakfast, she was a total doll

the room service meal (dinner) was meh....

hotel is quirky - kids loved the themed floors and elevator sounds

he knew nothing about and it left me and a older black women looking at each other across the bar with a stale

the room had a smell probably due to kitchen exhaust

appreciated the early check in

the website said there was room service but there was not.

everything we needed was available, especially the guest laundry was a plus

staff super friendly, except when we ordered room service those people were extremely room from

aj at the omelette bar was excellent. friendly and professional.

gym facilities were good as well

the breakfast was great, the room service was great, and all the staff were great, particularly hotel employee

laundry facilities-driers work poorly (don't get hot)

they have laundry facility but it was out of order during my stay.

breakfast was great including the breakfast staff

they have a nice gym but no spin cycle or upright cycle

in room - full kitchen and lounge area to relax in

very nice and clean. bar upstairs was wonderful great food great drinks great atmosphere

as i only stayed one night and it was a quite pricey not to mention the prices for the mini bar in the room it

a bonus was the duo playing jazz at the bar downstairs on saturday evening

brand new property with great lobby area, bar and restaurant; well equipped rooms

breakfast was overpriced but there are plenty of eateries in the area

not enough offers for room service in hotel

wifi worked perfectly the park service was great and really

beautiful hotel in an excellent location, access to a nice gym/spa, delicious breakfast, and comfortable rooms

didn t really have dedicated room service or restaurant though this was available at set times

gym hours

compact rooms but have all of the kitchen/desk/lounge facilities that you would need with a pool/laundry/gym

free laundry a surprise

laundry facilities were a bonus

room was clean, full breakfast, comfortable common area, free laundry is a bonus

breakfast, free drinks on monday-wednesday, free laundry, and pool/hot tub open 24 hours a day

neat 24h dinner adjacent. great location. bar food and snack food (good variety) on site.

food facilities in the hotel - small breakfast bar - cooked breakfast, pleasant way to meet new friends

walking distance to places like the convention center of the 16th street mall' nice bar in the lobby

wifi did not work!

bar on first floor with ample room to socialize, games, pool table

have cockroaches in the basement where people do their laundry

the laundry area is awful. the walk to the parking garage is extremely creepy.

wanted to do laundry at facility but they wouldn t supply quarters

guest laundry was clean and convenient

all facilities cookies and pool gym

had to jump over trash bags and laundry to access stair well

over my 16 days stay, i even did my laundry there by the washing machine provided by them

really appreciated the on-site laundry and the convenient downtown location

can't get exchange for laundry

was equipped with everything needed including laundry facilities

nice rooms, nice staff, laundry facilities for guests.

i used the laundry facilities and there was an error with the washing machine

no sink in laundry room to wash hands

also, laundry/dryer machines available 24 hours

onsite, cheap laundry facilities

the facilities namely the gym and laundry services were good

- laundry room had 1 dryer working during my stay

laundry at the site was another plus to keep our clothes clean

we were able to get early check in which saved us hours of just walking around town

had a drink in the bar one night and bartender also really nice

also we were hoping to do some laundry after a couple of weeks on the

they had a volleyball tournament and the kids were very loud and drunk all over the place

indoor pool for kids

pool and hot tub were closed because they had a big group of kids staying

indoor pool for kids

the laundry onsite costs were ridiculous

self serve laundry in basement was nice to have

in fact the hallways had trash, laundry, and miscellaneous items thrown around

not only was it affordable but it had great amenities including free breakfast, a bar, gym, guest laundry, a

there is laundry and a gym in the basement

was perfect, rooftop bar and lobby fabulous for a solo traveler who like to have people around

we would have ordered room service

the room service was very very bad

elevators and we were told guests get priority to the rooftop bar but had to join the list and wait the same as

didn t like room service i called several times to check on my order and was told that my order was on the

what about the laundry service

allowed me early check in

bad point they charge $80 for late check out

the gym is really nice with the classic cardio equipment but also a good range of dumbbells, a pull-up

we visited the rooftop bar and had a fabulous bartender ( red hair with pigtails) who gave us all of the ins

also, wifi was free

the staff was amazing and the onsite restaurant, tequila bar and their staff were amazing as well

the gym smelled mildewy.

the location was great! i also appreciated an early check in and out time.

nice shower but needs a bar to hang onto and floor was somewhat slippery

the fact there was no microwave and no laundry service for the price.

liquor selection at the bar wasn't that great.

perfect location central to everything rooms were a nice size and clean gym was nice

the spa did not work as well, not one thing was good about this stay

but what we liked the most was that they are pet friendly (and dnt charge a fee for it and even give complimentary

have laundry on site for you to use, it was advertised as $3/load & only payable by card

at 7 am we discovered we were located next to laundry room, not desirable.

the kids running day and night above us.

we never left after checking in; we ate at the bar and food was outstanding

parking was great, always available for guests

would have liked the ability to do laundry in the hotel. also, the gym could be better.

the only slight negative response i have is that the room service ended at 10:30 and there wasn t any food or

would like to see breakfast included

bathroom was nice albeit the toilet and sink were too high for my kids

the wifi was inconsistent during our stay and our tv only had 6 channels

laundry room was very clean and machines appear to be new.

laundry dryer does not work

wifi connection procedure was a bit farraginous and could have gone smoother.

awesome exercise room & continental breakfast.

not aware until my stay that room service was not available

laundry facilities available but unable to use because no quarters could be given

laundry in the basement creepy

laundry amenity

did laundry in basement but dryer wasn t the strongest to dry our clothing so we had to take it a bit

- coin laundry available ($2 for wash and dry each) - has a pool and fitness center - decent breakfast

also wish there was some sort of laundry service instead of just dry cleaning

great lobby and bar with convenience location.

bar was really good and both bar tenders were amazing rick and amenda are amazing close to

the lobby is inncredible, also the lobby bar is great, and the bar tender was really kind and friendly

the pillows in our kids room were actually much better

no room service to speak of

the front desk gentleman made no attempt to offer it anyway, or get it from the bar right there to show goodwill

the gym is outside down the alley, without a sauna or jacuzzi

having access to a fully equipped modern gym was a bonus

we had access to a great gym too

only complain i had was the bar tender and waitress at the bar

wifi was unavailable despite sincere and valiant efforts to connect my ipad.

had pleasant stay , definitely i would suggest to my friends, the best thing i like here is the bar and fireplace

the shower didn t work and the wifi on the tv wasn t working either so i just had to watch shows off of my

great rooftop patio pet friendly

favorite feature about the property was the heated indoor pool and gym

you can see the stadium from the on site gym and as an added bonus, there is a starbucks on the way to the

would not recommend if you're a light sleeper or if you're travelling with young kids

the indoor pool was very nice for adults and kids

good hotel gym and pool area

were placed next to the linen laundry

room was under the gym, so in the night and early morning i had to put up with weights being dropped in the

there was no room service for breakfast which we would have appreciated since we were traveling with our dog

elevator which had to be accessed by walking w our luggage thru a busy resturant & near the kitchen

perks like very good coffee in the lobby on mornings, gold fish in the room for kids but what really makes this

being recognized by the staff when entering or exiting and even while sitting at the bar made us feel extra

friendly staff, walking distance from union station and bus. gym good. very clean.

they claim to be completely pet friendly, but there is no grass for your dog to go potty nearby, ita

milk and cookies was hands down my favorite and breakfast at harry's was delicious

you helped us garnish the best room service for breakfast and we loved the size of the room

onsite laundry facility was so great for us

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

guest laundry convenient

the main dining and bar area was light and airy considering we were in the centre of the city

ice maker was not operating, maybe the level bar was up making it seem full

kitchen staff was very helpful providing gluten free info on breakfast items

had a great breakfast offering and top notch staff

loved the 6am to 10pm pool hours too

room is nice and spacious. like the fact that there s a full size kitchen in the room

breakfast w/good variety and friendly breakfast staff

we also tried to do laundry and the app wouldn't work for an international phone number and the hotel staff

they do not have a laundry pick-up so you could find yourself with your laundry bag in the same line of people

kind and able to help, we can leave our big luggage and go to the next city, the hotel have self laundry and a

a bit of an issue with room service, but we played a slight role in that as well so it was not entirely their

great offerings; restaurant, gym, coffee shop were all top notch

however, the shirt was in fact found in their laundry so we were pleased it was found

keeping accidentally took my laundry clothes and never saw it again

the laundry was a bit overpriced for expectations but fulfilled needs

staff, front desk + room service

breakfast fantastic. bar and lounge area very relaxing close to all amenities bars restaurants

wish there was a guest laundry service with washing machines and driers like you can find at some places

not kids friendly

the suite with the bunk beds exceeded my expectation, my kids had their own little room separate from our

the staff was super friendly, very helpful with all requests, and the facilities, pool, common spaces were just

we only had breakfast at coffee bar but it was good

not have peeling paint, a rock hard bed, dust, nothing in the mini fridge, no kitchenette whatsoever asked

the late night room service food from elway'

room service took a long time to come. almost double the estimate we were given.

year we forget to make reservations for the fourth of july at the spa and wish they would book additional staff

staff were really fantastic. best hotel gym i've ever been in and the hotel was immaculate

next, my laundry bag was accidentally collected by the cleaning person, and just by sheer luck, this was

no additional payment for guest or kids

friendly staff. conveniently located. good for kids.

for a double room and i was forced to take a single room with double beds, i wanted my kids to enjoy there last

breakfast would be nice but wasn't expected.

everything was perfect. wish the bar was open longer but was great.

appreciated greatly the room service delivering food just after 6am: big thing for a jetlagged person

took a while to get room service to answer. had to call front desk for help at 5:30 am.

the spa was excellent and super nice

the spa and services are exceptional

nice lobby, good breakfast, pool and laundry perfect

laundry

there was a pool, hot tub and conveniently located laundry room

very costly valet parking, laundry was 4 dollars plus 2 dollars for tide

laundry facilities were available which was a nice bonus.

a second receptionist had walked up during the interaction and informed us that a load of laundry had just

there was a ticket from march 26 on the laundry bag in the closet

then i called down a day later and asked for laundry service and they said we can recommend you to a laundromat

location not great. it would be good to have a self service laundry

i am happy i could use the gym and the pool on the roof

no room service

the garden bar was cozy

the hotel doesn't offer room service and has limited selection of food for dining in general.

the gym was a bit small for sure..

also, room service would be a nice extra (dinner you need to order and pick up from downstairs but for