charge for pet stay was not disclosed online

noisy bar area

liked the ambience in the restaurant and bar area

the bar staff in the lobby was not very friendly.

the outdoor areas are also pleasant - we enjoyed a quieter time sitting near the pool

room had a weird fishy smell, the ipad had a glitch so we were over charged for room service drinks but did not

about it: the aesthetic, the staff, the restaurants, the sculpture garden, the ipad controls, the pool, even

and had an ev charger

i would have liked the gym, spa and hot tub within the facility

the maintenance staff at the pool were very rude as they were putting sunbeds back!

had a view of the pool and it s stunning

the day we arrived the pool facilities were not available for use, but this was as a result of the recent

beautifully decorated with convenient covered parking

is fairly new rooms were very clean they have several restaurants on site and they even have a parking garage

very nice breakfast each morning including a full coffee bar and rotating protein options

there was a dog next door that barked and woke up my kids multiple times throughout the night.

had to enter hotel to find out the parking arrangements

lovely kitchen

staff was super friendly( yesenia medrano) breakfast had great selections and the rooms were awesome

the room and the bed are so comfy! breakfast is great and staff are so friendly

onsite laundry machines

staff were very friendly, lots of smiles. location was great. laundry facilities.

loved the location, the service, the cleanliness, the room, the breakfast in short, everything

kids loved the horel, extremely clean, and breakfast was excellent, our only issue was that we

loved the breakfast buffet

laundry was not working, so i couldn't get my workout clothes cleaned

laundry washer didn't work first time but technician resolved it.

the laundry facilities were terrible

pool was not used due to lack of time, but did notice water on tile floor near pool door in the

parking , rooms and the staff

only thing was that i wished the breakfast menu was different each day

the facilities were very clean and the breakfast was decent

new. nice breakfast. coffee!!!

beds are comfortable. location was very convenient. great breakfast.

no turkey option for breakfast only pork

no breakfast

he told us to use the airport wifi

the gym could ve been a bit bigger. there was a bit of long wait to check in.

the tv service was bad and it was hard to connect to the wifi

i think families with sound-sensitive kids would need to close the door with kids on the outside before flushing

you can do your own laundry as they have a laundry room so you dont have to pay hight laundry prices

the proximity to the airport, shuttle service, and the ability to check in to our room early were greatly

would have liked a spa onsite and i m curious about my bill being $167 and the charge to my card was $199

room service average, and less nice than the room service food

we used the pool, gym and the restaurant during our 4 days stay and we enjoyed the facilities

close to the airport, nice area, has self laundry

was rude(front desk and coffee bar),amenities that were advertised were not available,vending & laundry services

i think it is petty for such a nice hotel to charge for parking

wifi was slow, will not recommend this hotel to anyone

were facilitated with an early check in which was very much appreciated

people were friendly, i was able to do my laundry, the hotel was quiet.

use another waffle maker the line was super long ) laundry room expensive compared to others hotels

staff, super comfy beds, close to the airport, huge room, facilities were great - laundry, computers/printer,

at some point during our stay housekeeping did come in and clean up the room for us, used laundry facilities

a younger man, also very personable, happily helped me with the laundry machine

food and drinks at night. free laundry

that they had free laundry made everything easy with my stay

hotel has free laundry service

it was also very nice to be able to return home from our trip with clean laundry

free laundry physicality and a wonderful selection of complimentary breakfast selections and very clean

the laundry was super difficult for some reason however the mama get did an amazing job in handling the

which meant we had to sleep in a slightly smaller suite with our kids on a fold our couch, which was fine, but

traveling with a teen boy the gym was perfect

had a room overlooking the pool which was lovely, but the pool music plays until after midnight so not best

the bar pool and gym were great and room was exceptional with full kitchenette

no qtr machine in the laundry room had to go down to the front desk for change

easy late check out

great gym and pool area

friendly and helpful staff. shuttle came to the airport right away.

hotter breakfast!

you can do laundry on site

close to airport, free parking, bed was good, gym was good.

there were a ton of black bugs by the pool not much they could do it's florida

to the airport; restaurant with bar on-site; shuttle service free and available for early morning departure;

airport shuttle was quick

loved the staff s professionalism, how clean it was, it smelled fantastic, their laundry was good priced,

don't have an area by laundry room or in laundry room to get laundry soap

the hotel had a very clean laundry room with a large number of coin operated washers and dryers on the third

the amenities-pool, fitness room, laundry room, lounge bar, parking and excellent breakfast

guest laundry was a nice touch.

your dryer in the facilities didn't work. couldn't do any laundry. bummed us out.

as it s an open concept and heat rises and there was no ac up there as we did a few loads of laundry

the pool was pretty dirty.

shuttle service suspended

gym was a bit small and could have done with a multi-use homestyle gym

to airport, suited us great breakfast was fabulous, room was great size for our group of 5, great laundry

the coin-operated laundry was useful

had on site laundry and the complementary happy hour

1 night family with 3 kids before an early flight

the guests did mot social distance by the pool.

breakfast was good but could have been a little better.

the wifi in the rooms is kinda slow

hot weather so we utilised their good pool

all of the amenities were open and available including the shuttle, pool, and gym

tasty breakfast, tea and coffee on tap at all times, and even a small gym which had just enough equipment for

on site self-service laundry

they have laundry machines

gym

they also gave my kids extra treats at breakfast time

told us when the pool closed told us about close restaurants and when they closed as well

fact that i didn t get any rest due to the guest that were there hanging out at the laundry area talking loud

front desk, laundry machine off line, front desk could have cared less, cockroaches in our room, on the bed

i thought it was great that there was guest laundry.

laundry has only one washer and one dryer, one guest took my laundry out immediately just after

they had a great laundry system for guest at the 3rd floor that was pretty cool

the guest laundry was a great extra

the location was great and the snack bar that was available 24 hrs in the lobby.

we were warmly welcomed and directed to our room, we were not told about the exercise room, the pool, nor the

great if travelling with kids

she helped get us a shuttle from the hotel to pick us up (at 2am) and set up our shuttle back to the airport

perhaps an automatic second rinse request from their laundry service would help

there is self laundry

wasn't as clean as i would have liked. laundry service was poor.

the laundry room

the rooms are spacious enough, the kitchen is stocked with all the necessities

amenities of the hotel, laundry, fitness room, and pool

guest laundry was out of service .

broken elevator. slow elevator. broken laundry room

the laundry was closed off the whole time as well as the work out room we had to pay for parking

there was laundry facilities for guests and breakfast for guests

the cleanliness, hospitality and an excellent shuttle service.

so clean and it smelled great and the convenience to the airport and 24 hour shuttle

beds, clean, nice pool/hot tub area small gym but used it

everything was clean, room great size pool and gym amazing. the shuttle guys very professionals

airport shuttle

no microwave, no laundry

no on site laundry facility

did not have a laundry facility

laundry room right nextdoor, washing machine spinning before 5am swimming pool out of order

no laundry facilities. no restaurant.

free breakfast is very nice. on site laundry is very convenient

also the only floor you needed your room key to get to the ice machine that wasn't working in the laundry room

laundry was a bit expensive as i only had a small wash.

nothing close by, no shuttle only to airport, no laundry services, breakfast wasn't hot

laundry bags are rather small with no handles or drawstring

it isn't something that can be remedied but i'm allergic to the detergent used in the laundry

had issues with their phone and we couldn t get ahold of them to get the shuttle from the airport

the pool was not heated, but staff said we could use hot tub at hotel from same chain nearby.

wish they could have room service every day instead of every other day

loved the size of the rooms. clean large pool for the kids.

the only down was no laundry services.

can t walk anywhere, breakfast surprisingly not very good.

ideal location close to mco. new clean, comfortable rooms. breakfast was good also

shuttle from the airport to and from the hotel

so close to the airport (10 minutes free shuttle) but you do hear the planes so bear that in mind

no water cup in room. no laundry bag in room. otherwise terrific.

staff were great—allowed us early check in and late check out—incredible

service, close to airport, shuttle was right on time, they let us have a late check-out and the breakfast was

it's nice to have a snack at the pool, but unnecessary

shuttle information from airport wasn't clear how to access ended up taking a cab

microwave in the room, location not the greatest, laundry was inconvenient-not only was it not free like other

laundry i believe was free you just have to have your own detergent which they sell also

considering we were coming back from a nightmare cruise, on site laundry was a blessing

the meals were warm, not hot. the pool was freezing.

clean hotel and room, nice bar and restaurant, with good food for dinner and breakfast.

that there wasn't guest laundry

everything ! the customer service , the food / drinks , the convenient shuttle , the pool .

everything about my stay was great my kids loved it.

also, the shuttle driver and staff standing outside were extremely friendly

pm and were told there was no place to eat and we would have to walk to a restaurant although the bar had food

there was a guest laundry.

felt unsafe with people smoking all over the place including within the laundry room

but at least the toilet wasn t overflowing every time you flushed it , the guy brung me to the laundry room

i don t know if it was the laundry detergent but we weren t in the same

guest laundry

the laundry room was great, i was able to wash all of my clothes, the weight room was great

pool area, location is directly behind the laundry vents, when they are drying the debris from the particles of

) , offer essentials to help with laundry, replace towels at the pool, light the fire pit

having kitchenette was great

pet policy deposit should be told in reservation that's it's no refund if no damages

staff, rooms, facilities, shuttle

very easy parking

they have a shuttle that will transport you every 30 minutes from 5am to 11:45 pm to and from the airport

in modern, new, good sized rooms, clean, helpful friendly staff, a small shop and an exceptional breakfast

hotel was extremely clean, with a great gym

no laundry detergent available for laundry room

facility was clean, laundry room available, quiet and great helpful staff.

had a coin operated laundry which was helpful as we have been travelling around alot

clean modern great service, bar open until 12 and laundry

linen for laundry left in hallways was not a good look other guests talking loudly on hallway woke us 6am --

laundry room is unacceptable

also, machines to buy laundry soap broken

no chance of doing laundry

laundry room, location

no laundry area

i had to choose something i did not like it would be the laundry dryer, it required an extra dry cycle

also liked that there was a laundry for drying our clothes

guest laundry

laundry machine is new, but doesn't wash/dry well

the laundry room was too small and needs ventilation

hot breakfast, laundry pool

there was a laundry room

charged me $20 to use the laundry facilities 30 before check in even tho a room was not needed

stayed on the 5th floor and the wifi wasnt good and the room next door were extremely loud, however when we

s clean, it has free parking, the staff is cordial, bathroom was clean and functional, the bed and pillows

location, price, laundry room, microwave, parking, i hot what i paid for:)

seemed safe. nice breakfast though didn't use much. good laundry facility

the laundry room was foul smelling and the carpet in the room is in need of a deep cleaning

laundry on-site that worked, roku tv

floor overlooking the pool, laundry room, elevator, free coffee 24 hr

and they would not offer any laundry detergent even though it said they have some at front

desk did not have quarters for laundry facilities and had to walk to neighboring hotel to purchase laundry soap

guest laundry

having access to laundry facilities.

bed very comfortable, great hot tub and pool, staff excellant

the washer and dryer is fantastic so you dont go home with a ton of dirty laundry

laundry soap provided to wash your towels during your stay

my kids love it there we have be several times and plan on going soon its my fav spot for

nice grill and pool area

beautiful kitchen that was well stocked

laundry room

we utilized the convenience store, laundry room, pool and water park

laundry facility was nice and clean

laundry room and game room wasn t working

cutlery was a no, laundry rooms really dirty

laundry was clean with large front loading machines

no restrooms at pool area. no laundry room.

the pool was amazing, the room was comfortable and clean.

friendly staff and very nice pool area

my pet could come

kitchenet is completely unequiped, the door was difficult to open and close, the room was lacking

sliding door in our room and that looked out to a full closed pool at all times.

of the building could be better, pool wasn't working if you have it fixed if not working do not advertise in

good location,friendly staff,good price,good parking.

pool was closed with no mention of that on the site when i was booking.

pool is closed

boiled eggs would be a great addition to the breakfast.

friendly staff, very clean, excellent breakfast, quiet and safe

water from the pool on the floor when exiting the elevator every time we used it

pool need improvement

very clean and the breakfast was exceptional.

good location for us, pool, laundry, easy parking.

i did a load of laundry and the dryer didn't work

laundry facilities were not working but no sign said that

no coins to exchange for the laundry

pool, laundry and location were ideal

no laundry facilities.

liked the location, access to wifi, laundry facilities, and staff

a guest laundry room as mentioned above.

nice spacious rooms that were clean, good laundry facility.

i never gave facilities the top answer as there is no guest laundry room which we found inconvenient, but did

room too close to laundry

there is a laundry room is on the floor that s convenient

it was a huge hole in the middle of the parking road, and i did not like that they said it had wifi and in the

free breakfast & coffee

breakfast could have been a little better

have a national emergency you don't know anything 3) the 3 floor was closed some areas and the laundry was with

talking loudly as if they were fighting all night, people sleeping in the hotel hallway in the laundry room

said they were behind on laundry

place has good facilities-frige, microwave, laundry

the king size bed was comfortable and laundry abilities

no toilet paper, or soap ,have to clean my own towels, and the laundry room was dirty.

say laundry but washers only dryers no gym pool dirty i slept in the room 1night from a week worth and

there was no breakfast. just bad coffee. location very central. inexpensive. laundry on sight.

the laundry sucks and people are always leaving their stuff in so it makes it a drag to do laundry

comfy, kid friendly, laundry and kitchenette were great

people behind the desk were great. laundry was always ready to trade towels and or bed sheets.

the laundry facilities were out of service

laundry room and pool weren t available to use

turn the tv on and amazon.com was on screen before tv programs and no laundry.

the laundry room as well as the stairs leading to the laundry room was not cleaned either

let alone the towels are so dirty and have streak marks on them as if they just throw them in the laundry and

of check in, very clean rooms, convenience of laundry facilities, mall and convenient store in walking

i had to take out my own trash and find laundry to get clean towels and washcloths

some roaches, my wife ask for towels and send her to picking up at the laundry

initially when trying to check in a woman with a laundry basket came to my car trying to get me to let her in

staff was constantly walking property, especially around pool, to ensure clean environment and pick up anything

kitchen restaurant at jw was great for dinner option

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

pool location early check in shuttle

the pool area was very well maintained and was policed very well -

no house keeping, we had to do our own laundry if we wanted clean linens

was spacious, clean, bed was comfortable, staff was very friendly, and helpful, plenty of parking

there are no change machines in the laundry room if unlocked

laundry was on site. big property.

$50 cash deposit required, no early check in, no late check out, other reviews scared me by mentioning bed bugs

ask for a cash deposit and pet fee and at the end they don t return it back because of animal hairs and dirty

tbe fact that was close to my job and thta had a kitchen

there is also a laundry, so i think it is ideal for long-term stays

there is also a laundry room on the property

how far the parking is from the entrances.

clean & comfortable rooms, allowed late check out

pool. parking. staff. room service. gym. view.

also, she didn t give us the direction to get in our room nor the wifi option

i couldn't get wifi even that i went to ask for it

wifi, did not get it in my room.

the wifi was useless for at least half of the time and kept logging me off

there was no onsite parking for my truck

took advantage of the onsite laundry room

she was doing laundry and didn t answer the evening check in phone

also, for some reason the wifi wouldn t connect in our room

breakfast was very good and everything was fresh. very friendly staff.

parking on the street or side parking

laundry service needs to improve a little bit.

love this hotel but they need to get their ice machines working and provide more guest laundry machines & areas

great for families, kids game room, water rope course is terrific

is exceptionally great,, the location,, the room the service the gym and all other

poll are and bar by pool is fabulous! food was fantastic there too

loved everything especially the pools and ritz kids

complaint was the hot tub too many inches toned kids they used noodles and floats yuk wasn't fair to the

shuttles advertised to the theme parks are few and far between so don't rely on these when booking

the spa should be free for guests

cleaning big room very comfort beds food breakfast activity waliking biking fishing spa gym

poor customer service. poorly kept facility. most machines (laundry, ice machine) were broken.

room service was excellent

lots of parking

step of really nice place was clean parking was adequate what i needed

parking lot was small

self-service laundry

the property was quiet, the rooms spacious, and there was nice pool for the kids

loved having the free breakfast and the kitchenette in our room

hot shower, full stainless steel kitchen, full service gas station next door with great prices

i didn't get chance to experience the pool and gym because my schedule but i will be back.

laundry room access was difficult given you needed a digital key.

pool, breakfast, location, gym, fridge, laundry.

very simple but everything available, even laundry room, and snack room (snack vending)

they have a guest laundry, very convenient

in addition it was important that you were pet friendly thank

i left $6 to complete a load of laundry later that day, it was gone when we returned

laundry app does not work

laundry was really a pain- difficult to figure out what i needed money wise, where to get detergent

love the laundry room

my family loved the pool, and the staff was extremely friendly

laundry machines are not operating

we used the onsite laundry where you pay to launder clothes

random men knocking at my door at night call the front desk and a lady answer me saying she was a laundry worke

the rim of the swimming pool was covered in mold

that it was pet friendly

the hotel also offered a clean safe enclosed outdoor swimming pool and laundry facilities

laundry facility, online it said you offered breakfast, you did not, too far to walk to anything,

room, clean and the location is also super accessible, the hotel amenities are also very good (laundry)

by feb 17th-2024, there was no laundry on premises

while i didn't feel as though the staff would walk away with more than dirty laundry while tending to my room

and a very comfortable bed, and some great breakfast

very clean and new hotel! delicious breakfast and very kind, accommodating staff.

room was very spacious and the complementary breakfast had lots of variety

pool looked kind of dirty. bathroom has low water pressure

pool was great too

pool facility. laundry. relax environment.

nice touch having free laundry facilities

kitchen was great and plenty of supplies were included such as laundry soap and coffee and towels etc

i like everything, but the only thing i didn't like was no many laundry rooms

laundry area closed at 11pm

not much to dislike but if i had to say i d say laundry facilities were a bit much.

energy and the room and view to us gave off a very romantic vibe,but to our teen and two younger kids who don

24hr pool table and snacks

it offers free breakfast over the weekend and it s great, so it saved us a lot of money and time

pool, the bar, the outdoor seating with fireplace, the games, the gym, the loft room, the beds, the pillows,

pool area an cleaned alll round

saltwater infinity pool, full gym, dog friendly with free dog treats

the bar and food was even better will be visiting

breakfast was superb

room had a kitchen but not a microwave

i liked that it served breakfast, clean, pool, laundry, gym and many more

i like the breakfast and having the laundry for guests in the first floor

service laundry needs improvement with regards easy-to-use guide

our 1 bedroom suite was huge. bed was very comfortable. laundry room was very convenient.

they have a workout room, pool and even a laundry room

i did choose a high floor but the floor that i was in had their laundry out of service

we needed laundry detergent and when the front desk realized they were out, they sent a staff member to the

but lucky for us the facility had guest laundry

spacious room, housekeeper punctuality, laundry room service

on 2nd floor worked- laundry, ice machine- and despite telling several staff members- nothing done

room was very comfortable and loved that they had laundry facilities on the property.

the laundry room the location was excellent

the laundry facilities and the location.

was no ice and the laundry wasn't working ,the parking shouldn't be extra if we are staying

organized, well located, wonderful american-style breakfast, clean rooms and comfortable beds, laundry available

the laundry machines were broken we had to keep on calling the repair guy to come and turn it on

comfort, breakfast, kitchen, laundry at $2 per wash, staff and very close to sea world and aquatica

the laundry room is a plus , it s affordable and clean

no laundry bags even tho it is posted in the room that there are laundry bags in the closet

the coin-op laundry facilities are pretty expensive ($2 for the washer alone)

self-service laundry system

used the laundry facilities also and again it was easy and the laundry room was clean and spacious

the self-service laundry was a big plus especially for a longer stay

my daughter came in with her birthday sash on and none of the other people kids that was celebrating their

shuttle buses to all the parks also save a fortune in ubers

self laundry option was very useful

cafe downstairs can get busy in the morning, water dispensers on each floor, laundry ($4)

the laundry facilities and machines

the shuttle service was very convenient to and from parks

coffee shop & bar not available, as after checking in @1:30am there was no place to buy water for family as the

the laundry room dryers didn't work

we used the laundry room and it was nice and clean

had an odd smell to it, laundry facilities were very expensive, $4 for a wash and $4 for a dry

there is a laundry in the hotel but the detergent is only available from the front desk/mini shop - and there

also the hotels laundry room for guests was out of order which made it an inconvenience and staff didn't tell

the location with the park, the food, the room and the pool

lovely pool, gym and restaurant

rooms, fabulous gym and service overall is top tier

50 for a beer at the pool

hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in bar helios

laundry /maintenance area close by and messy to look at

lots of empty dishes and trash left in walking area to the laundry room

day time housekeepers pushing loud laundry carts

laundry outside vender service poor

guest laundry not working and no aft came to fix it.

was great it did not have a washer and dryer in the room however it did have a laundry room on site which was

they have a laundry facility, restaurant/bar (calypso) amazing place, my son (5) fell asleep and slept the

breakfast, full kitchen for dinner, wifi and laundry facilities.

the laundry room was horribly hot and muggy

and every building has a laundry room, that is handy too

no laundry facility onsite

need fresher scent laundry

price of food at the pool was very reasonable and the food was awesome

the spa was awesome and the pool and poolside service was exemplary

exterior had pool, bar, lazy river, bb/vb courts

the laundry room

to hold the bar soap was missing so it made the counter all wet to place the wet soap on; and no laundry bags

had a reach in my room and the laundry room closes at 9 and i got there after and i couldn't wash my

as far as the laundry room price, how about $1 to wash and 50 cent to dry

laundry was done and the hair in the wash cloth wasn t taken out or washed again

had to wash my own sheets (whereas i paid for laundry soap and quarters for the machine) and venture out to get

tv, iron set, working desk set, swimming pool, 24 hrs reception desk, 24 hrs restaurant (ihop), laundry

privacy friendly staff house keeping air con laundry facilities easy to travel via buses or

there was a laundry room on the premises along with a restaurant and a beautiful pool

nothing- only thing could help would be laundry room/facilities

me my relative pay for a four-night stay they shortened my stay to a 3 night they lroom the hotel laundry room

the laundry facilities were in poor condition also

the staff was nice -- the laundry area was clean - i had a nice size refrigerator in my room.

i love the pool and the nice air conditioner

for a customer, the dirty sheets, the extremely neglected place, no lights at the entrances, the pool a disgusting