i do feel the unit itself lack some details in the kitchen for the price point

kitchen was not fully equipped, we had to ask for silverware

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

the kitchen has all the basics except for some things, such as a wine opener, garbage bags and napkins

it has two swimming pools, a jacuzzi, wide avenues for walking, a gym, and a restaurant, among other services

services like laundry were available in-house, the staff was friendly and accommodating

design; large size room, clean; daily room service; friendly staff; delicious food offered (except the pancakes

hotel is super close to downtown and the pool is amazing it has heated water, the staff are super nice, our car

space, it is quiet, honeymoon perfect, meals delicious. safe parking lot.

nice pool, comfy bed, good shower and overall a nice room with an amazing cieling

and the parking lot is to small other than that everything was good

was my favorite part i felt like i was waking up out of my bedroom and walking into the kitchen for a nice

the parking line , and the accesability to the rooms

minor point: secure parking is limited and a bit tight to enter and exit

cleaness, design of hotel , pool,

also the outside pool and jacuzzi were not very useable as they were usually full of dirt (leaves, petals, dust

incredible breakfast and beautiful building. well appointed and thought out.

wifi worked well

nice pool and amenities such as a gym

the hotel also provides laundry service, a big help

the floor was quity dirty and the kitchen was short of cutlery

if you have a car, free secured parking with gate & you park right in front of your room

i chose a room with a kitchen and when i ask they said that the room was not available and that was the booking

no parking on property, front desk day shift was rude, disrespectful and worst attitude ever.

the breakfast is very good, everything is nice and confortable !!!

wasn't available on sunday however, we were allowed to use the kitchen to prepare our own

shower curtains - water splashes fireplace after an hr had a slight gas smell passcode doesnt change - front

rooms; very clean and spacious; either with mini or full kitchen, very detailed and nice room decor

the rooftop, the jacuzzi, and the kitchen. the host is lovely.

breakfast tray was a nice surprise.

their rooftop restaurant is open only certain days and only for breakfast on sunday

samantha and cesar truly set the bar high for any other hotel experience

on our first morning, a saturday morning, there was no breakfast served

breakfast should be included in the hotel rates

breakfast not really good because during my 5 days it was only scramble eggs, beans salsa and

hotel for a short stay, it has necessary for a good rest, breakfast included, a super market next door if you

was a bit of trouble as there is a gate for parking so i was not taken to the front door

breakfast was very cold and simple and no variety

i get shoved into one that faces a wall and i get to hear laundry equipment running

no body soap, no tp, no laundry bag, no toothbrush, no call back

just had a lot of trouble with wifi in the room

the gym smells strongly of the rubber tiles on the floor

great gardens and pool

they even did my laundry for me at a small charge, and in some days where we were alone they gave us full

breakfast so-so.

very nice villa and rooms good breakfast parking

the place is beautiful, like a museum, with a a lot of common areas, a swimming pool (a bit cold but so was

the jacuzzi and pool, the jacuzzi needs to be retiled

some evenings the entertainment in the bar went on a little late

s no private parking, so i was a little bummed, you just leave the car at the side of the hotel

needs a tv, wifi drive me crazy, clean and modern.

value clean good wifi

the wifi was great

is new. the gym is amazing. in general, facilities are really cool.

beautiful pool area, it should be heated for the price that is paid

wifi was very slow

very nice design and very comfortable real value for the cost, friendly staff, awesome swimming pool

there is no room service available

felipe beds shuttle pina coladas dinner rolls spa clean

great food, comfy bed, heated pool, best massage at the spa, music at breakfast, convenient shuttle to city

distance from center about 15 min but there was a shuttle

breakfast but great staff location need transportation to get to center of town

the ladies at the spa are amazing, the massage was top notch

the only little issue we had was with the parking, don't loose your ticket!

the room service was canceled. no more.

quiet and cosy, acces to gym and pool and room came included with a simple but delicious breakfast

clean, good location,breakfast excellent

very kind and friendly staff breakfast was good and tasty

the hotel is small so if they play loud techno music by the pool, you're going to hear it in all the rooms

pay attention to details, the staff was very friendly and addressed all our requests, the rooftop bar was

beautiful spacious and clean amazing design free shuttle into town on demand

the music in the bar is too loud and i could hear it in the room

the room service was perfect and twice a day in the room

loved how warm the pool was, the relaxed vibe of the property, and the breakfast buffet!

resturant food and bar service much improved since 2 years ago

breakfast was good, it had a nice variety of options

the garden and the pool were outstanding.

pool warm 28c celsius surrounded by lovely gardens

wifi isn't the best and cell reception on telcel is poor

we weren't given the wifi password at checkin

light breakfast is served. it should have been better.

breakfast, room

to do work on my laptop in our room because the hotel has wifi but it only worked occasionally with poor signal

i didn t like that the pool was cold

knowing our dilemma, jorge allowed us to have a late check out in order to be comfortable until the bus arrived

pool was very dirty, not usable

had no heat or cooling other than a fireplace and a unit heater

the pool was not suitable for children.

be had even when the restaurant was officially closed and inquiry as to were we might find a laundry resulted

we had made to order breakfast and happy hour margaritas, all delicious

there is a simple breakfast included and on weekends there is a discounted option for a brunch buffet which is

breakfast was very good each morning

each morning, i was greeted with coffee and a lovely breakfast by sweet staff members

the rooftop bar was also terrific, albeit very crowded at times

simple room service orders were repeatedly wrong and wrong again

room service was terrific, and the grounds/facilities of the rosewood were outstanding

i had a fabulous massage and recommend the spa as well

the unique rooftop bar is perfect for sundowners

wifi connection was weak at the room.

and parking

very weak wifi connection

loved the room, also, the fact that the hotel had parking spaces, we left the car and walked to downtown

the most welcoming reception and wifi is so-so

breakfast was ok. decorations are very good.

parking is free and right across in a locked lot. super pleasant customer service.

no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

we enjoyed the rooftop bar and deck, which just happens to be next to trees with dozens of nesting great herons

there is a bar there too - it was so relaxing and beautiful

the pool is a stunner - it's on the rooftop with a view of the entire city including the parochia

the breakfast was amazing and this was probably the cleanest hotel i've ever been to

beautiful decorated, stellar location. amazing rooftop pool

we were not able to take a drink from the rooftop bar to the adjacent pool area.

there was one not too helpful person at the front desk, no restaurant, no laundry service

breakfast server needs help from another waiter

there is no restaurant, bar or food service as stated on the sight.

the pool is very nice

they do not know how to park the cars (as long as people need to leave keys due to the small parking lot they

the room was very comfortable and plenty spacious for two persons

the bar and spa were closed when we wanted yo go, and when we finally booked a reservation for the spa

room was by the bar and in the evening it was very noisy there also was a ted talk at the dining area which made

very nice breakfast by the pool

pet friendly

showers a little luke warm, buffet breakfast at the weekend not the best, variable wifi quality

would suggest having a little bar to grab a drink, that would be a nice addition to the hotel

there is no room service

i did ask about the spa and it is simply a room they use and they call in services to use the room

too expensive. no bar or restaurant service after 8pm. much better options in this city.

room had a good view from the balcony which overlooks the street staff were very friendly breakfast was basic

no parking hotel

polite staff and their honesty, breakfast (guayaba marmalade was the best)included

doesn't have parking, have a convenion with other hotel but need valet parking

comfortable beds, tv with english, free wifi

was expecting a continental breakfast, so a choice of eggs, meats and fruit was a welcome surprise

the parking is an issue and they clearly state that it is 20 minutes away

the breakfast

breakfast on the rooftop each morning was a pleasure not to be skipped

only negative of this wonderful hotel, and it s a small one, the coffee served with breakfast was not great

temperature control with top notch ac, great water temperature and pressure , and the best breakfast

the pool area is not really open; looks like a makeshift

i look forward to returning when the rooftop bar and patio are complete

something is misleading regarding the rooftop pool

was not available for guests, and once it is done, will be good place to hang out with small pool, bar and view

very good breakfast

modern hotel, uncomplicated use of the gym facilities

cleaness and facilities (included the gym)

the staff was very helpful and they even did our laundry for a small fee

wifi was not consistent.

roof bar could have been more well stocked breakfast might have had some additional choices, but overall we were

wifi in the room was a bit slow, but really that's our only complaint.

omero prepared a tasty and healthful breakfast for us each morning

we were near the laundry and the dryer squealed for hours every day

wifi wasn't great

good wifi

small rooms and the wifi was not great.

had a perfect breakfast in a beautiful patio : ) the service was great and the food was also good

the roof-top bar is very beautiful and you can get 1 free drink including alcoholic beverage

comfy bed fairly near center in quiet safe neighborhood good, free wifi easy checkin checkout feel-good

from room service to rooftop terrace bar and hotel security staff

wonderful staff, superb breakfast included and the location slightly away from the thick of the action was

breakfast even though my research said they had a bar and restaurant

poor wifi, have to walk up many stairs to get to the top

wifi didn t work at the room

everything was perfect including parking with no fees

warm, friendly helpful staff excellent daily room service great breakfast wonderful location

the breakfast is really good

rooms, access to the laundry machine like at home

cleaner, warmer pool and jacuzzi.

pool, great gym, a real asset for a busy travel schedule

pool, great gym, a real asset for a busy travel schedule

the pool was nice

room service: stay away from continental breakfast

the spa was excellent and reasonable

the spa could have more facilities if i really need to find an area of improvement

we especially loved the garden pool

so beautiful and peaceful and watching the view of the cathedral and sunset from the rooftop bar was priceless

breakfast was delicious all 3 days

they provide breakfast which was always excellent

breakfast ok staff great location great room terrible shower very bad

the breakfast was perfect, the staff was really nice and helpful

no bar or restaurant on site

the hotel is beautiful, a lot of common areas, rooftop, pool

dirty kitchen facilities, hard styrofoam pillows

the room were very comfortable and the breakfast was delicious with good options

4- the breakfast was amazing and served to your table (no buffet) which was great and made it available

the laundry service took only a couple of hours and very reasonable

breakfast area needs some area heaters

for 3 night stay so we didn t contest (although we did retrieve tip we had left for room service)

breakfast not as good but lots of restaurants in the area

the breakfast at the restaurant on the terrace was also excellent

staff did our laundry, arranged taxis, big comfy bed, great location

comfortable mattress, strong wifi, nespresso machine, tv with english channels, clean bathroom, quality toiletries

great wifi

excellent front desk staff (adriana and alex) and also breakfast staff; all very helpful

the options for breakfast

breakfast was very good, the hotel is beautiful, and the staff went above and beyond to assist us

breakfast was very good

breakfast was amazing

very good breakfast, quiet room location, courteous and helpful staff.

location, fantastic breakfast

just the pricing was steep compared to the facility and breakfast

was amazing, lots of space, great breakfast and good service overall

did not like breakfast

bed was very comfy, breakfast was underwhelming, lacked flavour

and finally, the spa is a great experience

the wifi not up to date in the lower part of the building

the breakfast on the terrace with nice view is exceptional

breakfast was great, was beautiful casa!

room was gigantic with very nice finishes including a wood burning fireplace which they brought the wood for

the staff, and maid room service were top notch

wifi was bad

private parking with valet

internet and wifi intermittent

a better wifi connection in each of the rooms would a bonus

the breakfast was amazing

very nice bar on the terrace

breakfast was not up to standard

getting our laundry done was easy and reasonable

we appreciated the reasonably-priced laundry service

the place was very clean; the kitchen, the appliances were very clean , the shower and the toilet very clean

the wifi is not always connected.

having a kitchen does allow guests to make their own if they do some shopping

breakfast is out of this world

this is an adults-only hotel, which was ideal for us and really made for a wonderful visit

the experience would have been better had the place had a pool to cool off

rgaritas, wine, breakfast suggestions, etc)

is a romantic hacienda with a courtyard lush with greenery, multiple patios and dining areas for breakfast, a

delicious breakfast, beautiful artworks

s a kitchen but nothing to cook with

gorgeous grounds & gardens, wonderful staff & owner, incredible made to order breakfast

great breakfast, friendly staff, so cute and clean

pool was empty

wifi worked well, shower hot and good pressure

wifi need repair, could be a good investment.

not connected wifi in the room

great location good value for money overall decent wifi daily cleaning service

i didn t like how the wifi didn t reach to the room

no wifi

stairs everywhere!!! wifi not available all the time a big fail

making our trip smooth and comfortable - everything from transportation, covid tests and off site laundry

breakfast was included with our booking

pool on the roof deck does not exist

rooftop bar has beautiful sunset views of the cathedral with some really nice food and classic margheritas

they have a bar and restaurant at the hotel (la dona) which was also excellent

the hotel bar used fresh lime juice (instead of sweet&sour mix) and the location is incredible

the pool was dirty, exposed wires from a light

they no longer offer breakfast, rooms are outdated and pool was dirty

pool was dirty

pool was not clean so i didn t use it, also would prefer a duvet rather than blanket but that is

breakfast buffet, service at breakfast could be improved but maybe we caught him at a bad day

standouts include the view from the rooftop terrace, the breakfast with fresh fruit, and the staff going above

had to leave the hotel due to the a problem in the kitchen

breakfast was ok

breakfast is great, the location is centro, the rooms are great, the staff is lovely and

com, internet didn't work, kids area was abandoned, restaurant closes at 6pm (no even basic sandwich after that