perhaps she should not be customer facing, maybe laundry

thanks for the guest laundry

the coin laundry and fitness center were both super convenient

located by the beach, with a gym, pool, and 24h laundry room

liked everything, the fancy coffee machine, the microwave, fridge, the laundry room...

laundry is on same story but confusion finding it, after taking clothes down stairs then back up

the pool was fantastic, convenient shuttle, appreciated the guest laundry.

property was quite nice, mostly covered parking, guest laundry, very nice pool

and the laundry on site was an added bonus, we didn t have to travel with dirty clothes

guest laundry washing machines could use to be cleaned.

have onsite laundry available for guests to do their own laundry

it would have been nice to have laundry facilities but did not play in our decision to stay

there weren't any laundry service available.

no personal laundry, small gym

there was always space at one of the pools and there was a nice amount of shade to get out of the sun

no laundry mat

the beach across is unusable and the kitchenette is super small

pool , location to the beach, room and shuttle downtown.

room service was poor, floor was dirty and sandy feeling liek it was never cleaned

i love the property just wish they had rooms with kitchen washer and dryer to stay longer!

the laundry room was also very clean and inexpensive to use

laundry facilities on site

liked the convenience of having a kitchenette and laundry facilities

coin laundry on site

staff where amazing and there is everything here (pool, laundry, bar next door and a marina view)

the heated pool is large and very enjoyable, and it was a great bonus that we could watch the world cup during

we were early to check in so went to the tiki bar for a drink

are options on the wifi internet when you sign in to use it

they had a convenient shuttle to the center of key west so you did not have to drive and find parking

maybe a continental breakfast would be nice but not something that effected this rating

previous to arrival and given a room with no balcony and view of the garbage cans and dirty laundry

there was laundry bags in the hallway and near elevators all day and night

dishes from room service outside of a couple of rooms in our hall for over 8 hours, also a large laundry cart

our room 255 vibrated really bad! as if there was a huge load of laundry rolling underneath us.

some rooms come with terrible street views of the hotel laundry bins

we never got any towels for the pool had to go ask we were told they were doing laundry

the website was misleading with complementary gym pass

no gym

wifi was terrible when working

room was much less than was expected, we could never connect to the wifi, the hot water constantly ran out

next to the laundry room

our room was located next to the laundry and the staff gathered there in the mornings and were very loud

hotel was nice but my room was obviously beside the laundry room and it was very very noisy

first bedroom had problems being next to the laundry room which was very loud and a plumbing leak through the

room was horrible, the floor was buckling and coming apart, the laundry was next to our room and the sound of

also have washer and dryer to do laundry, fresh water dispenser for your water bottles

property is beautiful, quiet, and has lots of great amenities, including laundry facilities

laundry facilities handy.bed comfy.very pretty trees and gardens.everything very clean

continental breakfast and coin-operated laundry ammenties were a nice plus as well

had a room next to laundry/ice machine so every morning at 7:45 they were filling ice for breakfast area which

beautiful beach and pool area'very friendly staff.

the view was amazing. spenser s by the sea had delicious food and room service was wonderful!

jamaican bar guy outside the restaurant was the only one that wasn't so nice when spoken to

clean rooms, beach, great pool, great bar & amazing staff

beachfront! there is a small swimming pool to lounge at and the small kids can swim in.

beautiful grounds in the property. great pool, laundry available with kitchens.

had a washer and dryer so we could do laundry

had laundry available to residents (although you need quarters

the location, the history of the place, the amenities (kitchen, pool, laundry, ice dispenser, wifi connection)

onsite laundry facilities, beautiful gardens and pool

loads of included amenities including 2 pools, ice, laundry that was not

they have free laundry facilities

window ac worked fine and you have on-site laundry

parking, breakfast, bike rental onsite and laundry was a great bonus

everything. free laundry machine. needed laundry soap and they provided for free.

2 bedrooms,living room,kitchen area,laundry

also has washer and dryer inside unit with laundry detergent provided

the bathroom in the main living area is nice as well as having the ability to do laundry right in your own room

like having 3 bathrooms and full kitchen with full laundry but bedrooms are tiny

hour; muffins in the morning; dove ice cream bars; comfortable and quiet room; full kitchen; laundry facilities

trolley right around the corner, small restaurant close by, bicycle rental around the corner, laundry on

there's a laundry area, ice machine, ac, wi-fi, cable tv, fridge and microwave, and assigned parking spots

neat poll was too cold thoughthat was the only thing i did not like i m glad that you had a laundry for us to

we were right next to the laundry room and it was very loud.

pool fine , and there is a laundry

we used the pool, & the gym

our plunge pool was indeed a wonderful addition to our stay

clean, nice staff, gym works well, nice pool

small and just for adults

sangria from 1pm-5pm around the pool every day, plenty of clean towels for sun beds, nice little gym, muffins

minor points but no laundry facilities and building we were in was being painted during our stay, would ve

i would love to see laundry options onsite.

there was nothing we didn't like. maybe add an onsite laundry room or service.

the wine and cheese and breakfast were both excellent

t like was that they lied about having continental breakfast

no coin laundry

poor wifi signal

rooms, pretty garden, lovely pool and jacuzzi

absolutely adorable & quaint. extremely well kept up. loved breakfast & the hot tub/pool area.

and i would say the ambience was getting more decked up by including a spa tub and swimming

daily service did not pick up my laundry order

breakfast was from 8am to 10 am

breakfast not until 8:00 am

quiet and close to everything. nice pool and clean room and facility.

the pool right outside from our room #12, will be rebooking another trip

clean with a relaxing pool area

this is an adults only property

it had a full kitchen, living room, and large bathroom

a wonderful place for couples with a new food truck restaurant and bar on property

wifi can be inproved, no car parking available on arrival

no wifi available in room until you go to the pool area, the restrooms for the pool area & outdoor bar

wish there was another bar by the pool or better pool service but not a big deal

no lobby bar to encourage socializing

not to mention the great continental breakfast in the morning and the d'vine

the breakfast was awful, and needs a lot of work for a bed and breakfast.

was charged for pet at $50/

the pool was heated and since the hotel was adults only, a midnight swim was the perfect ending to a

fabulous breakfast with exceptional service

the breakfast menu was well rounded, and offered a nice assortment of hot and cold options

have free wifi but is difficult to connect since the signal is not a good one in the room i was

breakfast was great with happy to serve us staff

loved the pool right by our room,the peaceful grounds ,free toiletries, free breakfast with healthy choices

was in a 2bedroom bungalow with 4 adults

said they would do our laundry so i left it with the front desk and it was never done

unreliable courtesy golf cart

no restraints no gym

close to great food and bars

bed was great. pool was very nice. food was delicious. everyone was very accommodating

2 different hotel employees said the laundry uses up all the hot water

wifi was not very good.

waffles for breakfast, wine n cheese happy hour!

adults only was nice

the pool was nice and cool. guests and staff were friendly.

good long walk from street room to pool or bar or washroom for laundry

oh imgaine walking down the wooden steps with laundry

we did some laundry by the main office

nice pool, deck, and bar with live music by the water

there were upgraded appliances in the kitchen which were nice to use

no on site laundry facilities

wanted a quite room but was placed above laundry room was woken up with load noises bang that shook room 4 times

pool is a little in the small side.

on site restaurant needs improvement had many issues with my breakfast order not being correct

wifi during our stay, but we were told that there was a problem, so it is may be an exception

breakfast, cocktail hour (which is actually 2hrs, everyday) with live music, access to laundry

nice pool

loud noise til 3am from bar music on duval street

pet-friendly with no extra charge

what a treat to be able to order and enjoy breakfast while visiting by the pool with other guests to start our

laundry doors were open to public

location, free parking, laundry service, drinking water bottles

breakfast buffet, pool/bar; guest laundry; shuttle to down town key west/ bathroom

wi-fi did not work in the room, and one of the two dryers in the laundry didn t work (though the laundry is

laundry room had a sign that said you didn't have to feed the machines but it was not prominently

throw in one of the best layout and designer hotel with an awesome pool and coolest decor

bar is very hip

all lights, bathroom should have a separate switch, wardrobe closet not friendly at all, hanging bar very high

location was excellent just off the main drag and within walking distance of all the restaurants, bars, and

hard to get any sun at the pool due to building shades all the lounge chairs

only one laundry machine the other one was out of sevice need more

they even have free laundry service which was a saviour

had pool, shuttle downtown, and laundry on site staff very nice.

laundry facility could have more washers and dryers, only 2 & they were being used the entire stay

complimentary laundry, hair dryer, iron, stocked keurig coffee machine, large flat screen tv, and spacious pool

when you pass by the staff laundry room it smells like sewage at all times day or night

there is laundry which is nice

we stayed #701,that was on the laundry space so there was a horrible noise and big vibrations in the room

and, the provider of outside laundry services was said to be away on vacation

and across the room in hall was the dame elevator, laundry room entranced and ice machine

the refrigerator, laundry machine, microwave, stove is very nice to have and the air conditioning was amazing

great location, easy access to parking. lots of room. full kitchen and laundry was nice.

laundry. big place. clean. nice staff. warm but refreshing pool. great restaurants.

for the room to be better stocked (serving utensils that don't melt when you use them, dish and laundry soap,

to us had a door that was very noisy when opened and closed (at all hours) and you could hear the laundry they

self service laundry room to wash and/or dry the families bathing suits used daily at pool or hotel beach area

the concierge was also a plus with booking golf cart rentals and attractions

no room service (no one came to clean our room) and when we complained receptionist said she can t

there was no room service and no room cleaning or bedding changes for six days because of covid, which

it had everything. beach bar pool food. tropical grounds

laundry room was good addition and reasonably priced

i won't even go into other issues with laundry and shuttle services

laundry facilities were clean

daily resort fee, expensive to do laundry, limited selection on complimentary drinks

the laundry room was confusing

no laundry room and few and far machines

everything fantastic, even got over them losing my laundry for the weekend

fact that housekeeping slammed the laundry room door every 30 seconds outside our room, every morning

due to covid, room cleaning/laundry was a bit different than anticipated but they brought anything we needed

so you put the wet towels and washcloths in the provided woven laundry basket

room service plate left outside our room for 3 days! cruise ships parked in front of the hotel.

excellent service at the pool and very fast room service delivery

ocean view, food & service in hotel bar and restaurant, brilliant front office director craig, best place for

didn't like that junior suite says there is a whirlpool and bath spa and there was none of this in the suite

excellent service at the pool and very fast room service delivery

nothing apart from they need a new minibus shuttle - the old bus needs upgrading

bed, spacious bathroom, late check out, very friendly staff, nice pool and back patio by the marina

rooms very nice, we had two salt water studios facing the pool/marina for 2 adults and 4 kids

but there is a complementary shuttle service to the old town every hour, the amenities (pool, gym) are great

outside bar service around the small fire places

no laundry facility

no onsite laundry room

no laundry facilities on site. no free breakfast...

no laundry services in room or building.

restaurant is expensive. no laundry facilities on site.