the pool wasn t open

bar closed

wifi eventually worked

poor wifi signal, bathroom towels are short and ruff feeling needs a fabric softner.

the jamaican breakfast was the best, but too heavy to have every morning, but you could have something else

wifi is horrible when they did have wifi

noise was some noise from the bar on monday night, but it didn't last long

breakfast was amazing (choice between jamaica or american) , a/c in room, in the middle of town,

the jamaican-style breakfast in the mornings was delicious despite the fact that the menu needs some revamping

hot water in my room didn't work consistently, and i wasn't able to log onto the wifi, but i had service

wifi needs to be improved

jus that the bar close at 9pm but i understand

kids were in the pool but we didn t stay very long anyway

breakfast was could take a little improvement but it was okay with great security

breakfast not included

breakfast was great with extras, fruit and coffee in surplus

food,rooms,sea view, warm shower water, room service, dining area, the bar,

love the daily breakfast choice and the professionalism of the wait staff! thank you!

i had an excellent stay, comfortable beds, clean rooms, nice pool, and a great restaurant

pool and friendly staff

breakfast, lunch and dinner buffet style.

the pool tasted a bit like chemicals

c no tv nothing for the kids to do swimming pool was filthy no food on offer it was appailuling

loved the building, the staffs was amazing, even though we didn't get to use the pool due to maintainance working

beautiful decor pool and jacuzzi needed to be cleaned with spa closed

the accessibility of the wifi. the pool area was awesome with the entertainment center.

they didn t have that fresh laundry scent at all

they also do room service

the wifi was weak all throughout the property.

breakfast tasted like my grandma made it

& bar facilities are minimal and inflexible, but there is a reasonable local choice at all price

laundry facilities for the client to do laundry

facilities had many different activities - i used the gym, water park and beach

hot tub/gym area was closed and there was no notice about that prior to booking or at check-in

a good hotel when travelling with children-our 2 year old loved the game room and splash pool

water park, performances

balcony didn't have much privacy the pool didn't look so clean i couldn't get to iron my outfit in the morning

the pool area is perfect for kids over 3ft tall

walls roaches in kitchen housekeeper needs to pay attention to walls and patio areas the rooms need

pool should be more open to when you want to use it and no warm water was available

hotel physically needs upkeeping (with some general upkeep of the building and pool, it would be perfect) and

only thing balcony needs a little touch up and we were told pool closed twice so we never got a chance

love everything about the sand castle, very new, clean excellent staff , restaurant and laundry on premises

was no wifi as advertised

helpful staff, lovely pool area and access to the beach

you can't really enjoy the pool or the bar at night because there was too much smoking

free wifi and location.

i had to take it to the laundry to get them washed

e13 (owner linda) - wifi was powerful in the room and around the whole resort

no food on site however you will get a full kitchen to cook for yourself.

however the 1 in e block was very disappointing, in dire need of updating and kitchen not very well equipped

fairly well kept, swimming pool not very inviting could be better maintained

i used the resort's laundry service, they were courteous and fast

the resort has a pool with a mini water slide and a bar with live music at night

tiny shower, pool was not open, bed very firm

the kitchen is equiped with a fridge and a stove

towel & bed linen change when requested, kitchen equipped with everything to prepare my meals

limited parking, had to park across the street.

excellent breakfast.

i was disappointed that items on the breakfast menu were not available, i

pool needed more maintenance, not clean enough in our opinion

parking not good, rooms very small, only the rooms have ac.

i really also appreciated the work of the laundry service

i love the kids club, my child love everything about it, and all the aunties.

to; momo a japanese restaurant was great, buccaneer reef had all i could eat for breakfast, sushi bar was good

wish for a better kids splash park with a pool/kids slide etc

i wish the pools where open later than 5pm even up to 7pm no problem if life guard is off dute at 5pm but i

i like the location and lots of parking spaces.

the kids love the beach even though the wi-fi signal is weak they spend more time in the ocean

wifi was not working during my whole stay

early morning room service coffee

we did not feel safe, too many rocks in the beach my kids could not swim

enjoyed the pool and hot tub

i would highly recommend having the jamaican breakfast and having a few drinks on the terrace at sundown

i do wish there was a wall in between each persons balcony as opposed to a locked door) the pool and jacuzzi

the bar has good strong drinks and amazing food in large portions

no extra pool towel was given

the pool was not welcoming and confusing for our use.

smokers and nasty music at night by the pool and the pool don't open till 11am when checking out is at 11am and

provided parking for guests

kitchen was a bit small but had all the necessities needed.

place was clean and comfortable and the kids enjoyed the pool

had access to laundry, and clothes line which was a must-bring or buy own soap

the pool wasn't as expected.

staff, good local breakfast, location close to heart of the town, clean property, free parking, room well equipped

would prefer jamaican cuisine,for breakfast

parking space, we were told to park outside until function was completed

small comfy resort reasonable price pleasant staff nice comfortable beds fan and ac nice small pool tv works

clean hot water in the shower soft white towels large bed good wifi welcoming nice staff parking

disappointed that the spa was not available due to works

the flowers in the room and the ones that come with room service

pretty grounds, free parking

room service charge is high, considering what the locals are paid the costs charged do not reflect

very sereen, great accessibility to beach and activities (such as kayaking, gym)

the beach bar and the ud83dudc22 in the water. very fast laundry serviceud83dudc4dud83cudffc

the big minus was we were charged $40 usd for laundry that filled one plastic bag

the front counter staff damian and the kitchen staff were exceptional

the wifi was skippy and our tv did not work. also had no light in the room area

internet issues. unable to connect to wifi which also affected ability to watch television

the kitchenette is a great feature of the place, it may need some refurbishing in the near

there is wifi only in the lobby

location was really exceptional -really great deal; also appreciated the kitchenette and big refrigerator -very

wifi signal doesn't extend well across the property

2 single beds pushed together. not enough kitchen equipment.

, laundry breakfast was excellent

only bcuz the wifi was not picking up

it's alot of food served on time with room

breakfast was great and the customer service was good too

no forks in kitchen.