the pool was not clean

were some issues with the room, the toilet was leaking, air conditioning wasn't working, no room service available

the pool is dirty /water brown

the hotel needs some work ,the pool water was cold

the location is great if you are going to your visa appointment and it s pet friendly

) -no laundry service - only dry cleaning for a price

location. clean. great free breakfast with our room but not all reservations

the gym is pretty basic but it was enough for us

the gym is ideal to get a little workout while on the road and the staff were terrific

gym station and other machine were both broken

breakfast could be a little better

kind staff, clean room, decent breakfast, great location, comfortable bed

booked a room with spa bathtub, but got one with a single bathtub

noisy location, very ordinary breakfast, spotty wifi, useless tv, changed hotels a day early

additionally, the room was not soundproof, and there is a bar just around the corner

location (although loud in the night), parking.

also, we heard the music till late hours from the bar close by and didn't let us sleep

wifi signal

beds were super comfortable, there is a lovely bar and outdoor seating area

easy to find and easy parking

pet friendly and so good with booked another night there in a week

amenities like laundry service, and on-site restaurant and bar

isn't a laundry service (just dry cleaning) but there are lots of affordable places a short walk

also, what we liked the most was the flexibility to pay for a late check out, this was extremely helpful

clean, centrally located to walk around, parking available

the location and parking and staff

the cost of items in the bar and no coffee in the rooms.

pool is really small and full of people; cold water only one jacuzzi in the property, not always

beds were super comfortable, location was great, wifi great, sauna was awesome.

the pool was really nice

room service was inconsistent

the parking is a joke, only for 3 small cars, my van entered with problems and i damaged the right

there are laundry facilities, in the underground parkade, in a nice room

maybe size of parking.little tight.

kitchenette was poorly equipped with utensils.

also enjoyed the kitchenette and being able to prepare my own meals

room has a noisy boiler in the kitchen

no yoga mats in the gym to do stretching, complicated gym access

told us there's parking, which actually means you have to double park in a busy street in guadalajara and run

is great, staff was courteous , breakfast was amazing

it's on a street with many nice cafes nearby, and we had breakfast outside on the hotel patio beneath a beautiful

love the pool, patio, staff, breakfast, location, and room!

the only kitchen facilities are on the rooftop terrace, and laundry is a paid service

kitchen needs a bit more maintenance

the shared kitchen is very nice

there was only instant coffee in the kitchen and no kettle

of the room advertisement says there is kitchenette and washing facilities

nice small pool and you can book great massages with fabiola

room service was perfect

air conditioning worked great as well as a good pressure shower, wifi worked at the pool

:) our family also took a dip in the pool, which apparently is heated and very comfortable, tho it is smaller

ceilings were high, pool also quite nice

borders the historic centre, so a short walk they have filtered water and a pretty well stocked kitchen for

additionally, the room was tiny, and the fridge and microwave were located separately in the kitchen downstairs

hrs later the showers have no water pressure so you might as well take some soap and go into the pool, the

the small pool is well heated and cleaned

also the pool is

the pool is small but great temp and deep enough for relaxing

shampoo, pool & restaurant breakfast were very good!

nice place, pretty clean, nice and helpful cleaning lady (miss silvia), possible to do laundry

kitchen needs better equipment

nothing to clean kitchen with(towels, broom etc)

location was excellent, basic kitchen met our needs, clean, helpful staff, price was right.

small kitchen with dim lighting

the kitchen ceiling leaked water when it rained heavily

provided that were empty so i filled ours with water from the filter tap upstairs in the kitchen but i think

terrace and kitchen on roof . decor , plants . fans .

was comfortable, and we especially loved the beautiful rooftop terrace where there is also a full kitchen

the kitchen was well equipped except to lacked medium and small saucepans and no ceramic mugs

it has a nice pool / spa and a steam room

elevator ud83dude12 it s hard to go up with the kids and stroller

the pool area was very nice and relaxing and the bar tender made really good drinks

the gym could be better

either the constant bar music or other guests, from hallway or the next door room

the worst thing though, was bringing our laundry and charging us more than 1800 pesos for it

i like the hotel, but the room felt like we didn t have privacy the laundry service is poor

loved that the hotel was pet friendly and the pool was such a nice touch

there are a range of rooms and parking around the back

green areas, pool, and comfortable rooms, staff very friendly, free parking in site

they were extremely helpful as they made a laundry for me

many nice restaurants are around here. wifi is fast.

also wifi was bad

good, reliable wifi if you plan on working :) i would definitely stay again

no wifi

the customer service can improve. the wifi service on second floor needs to be better.

the kitchen could have used some newer pots and pans for cooking.

wifi was very poor

the pot and pan in the kitchen were in very bad shape, so we were unable to cook

this property has parking .

clean, nice rooms, free parking, great location, good food 24/7 room service. great value

the gym had some non working machines. the machines that worked were clunky ud83eudee4

also, they should provide a bit more equipment at the gym (a couple of weights would do)

bar was not a bar at all lol my hotel view was overlooking neighborhood roofs

wifi throughout, but no password, so it was pretty useless

no parking space.

com it said they have a washing mashine to do your laundry

they have laundry facilities and the breakfast was good too

also spacious with a place to hang laundry :)

breakfast was very basic

the breakfast was

the room and bathroom looked old and we didnt even got to the pool

when they opened the pool, the water was green

the parking was not enough for all guests

all was good except the wifi....

intermittent wifi.

wonderful food, rooms are a good size, comfy beds and they have a small rooftop pool, sauna and gym

the people are warm and nice, the massage service great, the gym is enough and the pool is not that big but it

the mini gym has a great view and the rooms have

technologicaly perfect, ev charging nothing imperfect.

wifi was a little spotty or slow

very poor wifi as well

wifi worked well in the lobby and hallways but not so good in the room

could have given it a 10 if the wifi is working

wifi was not working well

wifi was weak on my floor

quiet, nice staff, good wifi, nice athmosphere, kinda special place

early check in possible

i used their laundry services, and again, was very impressed with the results

really well located near landmarks like los arcos and la minerva, nearby to restaurant and bar areas and just

the property was nice, as well as the remand spa service.

unfortunately, the wifi didn t work.

no extras, no room service and a very basic restaurant down stairs (eggs were very good)

we enjoyed having the little kitchen ( we hardly used) i was very annoyed by bugs

big fridge, filtered water, ice and a small kitchen in the suite with a larger communal kitchen if needed

my room was quiet, and the wifi worked well

there s a separate common kitchen as well

it has everything you need for a comfortable stay, including a fully equipped kitchen

one of the rooms berry noisy near to the laundry room

i wanted to send out laundry and in spanish it speaks of there being both laundry and dry cleaning service

stayed for almost a week and needed to have some laundry done

private parking an added bonus in a large city

room service since i didn t get out much

they moved my room and charged me more than what it was also found a roach of marijuana on the kitchen they have

the booking page said our room would come with a kitchen, but we were surprised to find that the kitchen was

usually prefer a kitchen in my room, but for the price this worked out great

wifi and cell reception were so bad it made me seriously consider paying for another hotel instead,

also parking lot gets full and there are not many options to park outside

parking, if you came after 8pm you would have to park on the sidewalk

really bad, the pictures don't match with the real room, the parking is not enough for the number of available

parking lot too small

i had to do laundry to get them dried up and ready to pack

room, very good breakfast, cheap laundry service

tv didn t work. staff accused me of smoking in my room. their laundry service is a bit spendy.

wifi works very good

also, there's a convenience store in front of it and a very nice bar just 2 blocks away

no laundry facility at the hotel; room not catered for 3 guests - had to ask for bedding for sofa bed,

the pool and gym were closed during part of my stay.

a smoke free building, they allow smoking at the bar, but the bar is inside the building

was a leak in the bathroom, the ac doesn t cool enough, the gym opens at 8am, they forget when we asked for

also, the wifi signal was just

wifi didn't work in the room

we had no wifi in our room

the food is very good and the room service is cheap and exceptional quality

room i booked was overlooked the street side and there are 2 bars on the same block

in the morning with the chai cafe (house music at 8:30am loud and dishes being thrown into the kitchen)

the pool can definitely be a little cleaner, but its mostly debris from all the greenery.

thanks to jaime, i was freely upgraded to a beautiful room overlooking the inside patio and pool area

i liked the gym, restaurant, suite everything about it

location of the hotel, very nice architecture, very clean, frindley and helpful staff. gym

the pool isn't anything that i would swim in but it creates a very nice environment for reading a book

bit noisy from bar next door. inside facing window

noise from the bar lasted until 3am

breakfast was incredible

friendly and helping staff, enabled me to have an early check in as my flight was so early

the wifi didn t work and the room was super poor

had a gym and outside patio upstairs if

the wifi connection was very weak in my 2nd floor room

nice and clean. the room service was great and very friendly.

wifi could be better another pair of blanckets its starting to get cold at night

wifi slow/spotty sometimes.

friendly staff, wifi worked in room. shower had hot water.

lost parts of our laundry and did not apologize and did not get back about it to us breakfast is not

fast wifi. the room was clean.

nice good service.excelent continental breakfast!!

common kitchen available

there is the private bathroom and the public kitchen

the price, the lobby, the parking lot, the location.

wifi

towels were old and starchy, pillows hard and flat, no microwave, no fridge, no safe and wifi signal

it,s a little old hotel and the pool is poor

wifi will disconnect often

the hotel does offer 24/7 room service, and other amenities, such as laundry service

i loved everything. 24 hour room service!

the gym had a few machines but the air conditioning in the room didn t work so it made for a very

the wifi was very slow! need to fix that!

- the kitchen closed a little early for our taste (not their fault, we are used to have dinner really

the unsafe location and off site parking

clean, wifi working, hot water, tv, all good. very tasty buffet breakfast and kind staff.

the valet service for your car is great, they have a secure parking option

small stuffy room. terrible wifi.

the parking was half a block and every time you need to print a ticket

room service quick and reasonably priced

i brought my own water from the gym

great working hotel for short stay, good gym

hotel is very pretty but very old, the instalations are old an for example the gym smell like dust, muy bathroom

great daily room service, the structure is not brand new but well

structure is old, its walls are too thick to let a hotspot in the gallery ensure a stong enough wifi in your

o coffee i had to ask for it, and there was a small restaurant open for breakfast not for room

kitchen is was close

actual room was great, my daughter loved the bathtub , warm warm water was good , kitchen setup was

great wifi and tv set up

parking and big rooms

mal wifi

wifi was very slow and sometimes it was not working. not many restaurants near the area.

terrible wifi

everything was good except the wifi and location.

not enough parking spaces

very nice view, nice bedroom, facilities, swimming pool, service in general.

also the gym was good

staff never offered a solution, until we were about to leave a worker mentioned there was wifi in some area of

so clean smelled so clean beautiful pool green a paradise in the middle of a noisy city

wifi was only good in certain parts of room, and even then it was quite weak

no laundry service

laundry price was ridiculously high and per item but luckily there s places nearby

great pool, super helpful staff

wifi was intermittent.

beds could be better and wifi

you can have the hotel do your laundry

room was next to the laundry service area, and it was a lil noisy for a short amount of time

we arrived late every day due to tours and acrivities and by 7-8am laundry room starts their

room service each day was lovely

it doesn t have its own parking lot

big room with beautiful views of the city and nice pool!

staff and pool area

the plants and pool area

a guest, you have to use a messaging app (whatsap) to contact the hotel, for room service and general requests

the pool was good

staff, i need to drop my laundry at the reception

wifi , unstable wifi, so suffering as international business travelling need to work night, can not

there are a lot of services such as gym, room service etc

staff, check-in, check-out, and room service was very professional and smooth

there are a lot of services such as gym, room service etc

had a bad experience with their laundry service

lack of laundry bags in the room and the apparent complexity of getting additional ones was, puzzling

the charge for our laundry seemed excessive. a shame there was no pool.

the shower pressure was low. the gym had 4 machines.

i traveled with my two kids

prepaid for 3 rooms 36,000 pesos yet my laundry, of socks and tshirt for 85 pesos was held back because they

sent a shirt to laundry service which vanished into the system and when i tried to get it back staff had no

breakfast was just ok

the pool and gym are excellent, with towels and water in place

pool and restaurante on top floor is fantastic

has it's own underground parking lot with convenient elevator access

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to

parking near elevator.

the advertised laundry is fake one just ask at the reception, they ll tell you

the advertised laundry is fake one just ask at the reception, they ll tell you

breakfast had no varity, everyday was the same

amazing breakfast. great view! you feel safe around the building.

good breakfast, it s great that they have coffee, tea and water available all day in the lobby

my room was very spacious, extremely clean and the wifi worked well

lack of daily bar offerings

free parking, room well appointed, and location was excellent.

it out by our own but i ll definitely stay on this hotel again, its locations is perfect, free parking, etc

was very old, didn t look like the pictures; restaurant and bar was closed, there wasn t a safe in the room

both problems were known to the room service but nobody even attempted to fix them during our 5 days stay

laundry service (one large load) was expensive $55 usd, given the cost of other things in mexico

the hotel can only do your laundry once a week

second, the laundry is very expensive

laundry service was rather pricey (i think out-sourced), although very prompt

we also used the gym, pool and massage

room was very clean everyday, excellent breakfast, and great location

great rooms and breakfast

modern hotel with reasonable rates 2) great hot / cold breakfast buffet that was included 3) free parking

only negative was slow/weak wifi connection.

overall good stay and value. great breakfast

i also really appreciated that they had a dedicated laundry area for guests including ample space to hang it

there is laundry service for added price, or you can hand-wash

place, clean, equipped and organized kitchen, good wifi, hot shower with good water pressure

el wifi horrible

wifi doesnt work on the room; remote control from tv doesn't work; the shower gel and the shampoo

that means that buses are parking, loading, and unloading right outside your window at all hours

the gym's equipment was in great shape and the workout room was even equipped with a tv

the place has a gym and breakfast if you want it all that needs to be done is to purchase a coupon

wifi was on and off the whole time we were there

also appreciated that there is parking

you feel very welcoming. our room was spotless clean. all staff helping. parking included.

were no previous instructions on how to use the parking lot that is next to the hotel which is free for hotel

breakfast menu could have a couple more choices.

it was great with a balcony, high ceilings, wifi, large bathroom

breakfast could have a bit more variety, but was good. otherwise, nothing else was bad.

breakfast is served too late, we are used to eating

very clean and good breakfast

sunday, same day laundry service at no extra charge.

laundry was slightly delayed and i had to go to reception to chase it up

english communication skills, phone system not working to call laundry, room service, or front desk

questions i could not answer from the mobile app were: - terms and hours of laundry services - when and where

not a chore, mind you, but with language barriers and the knowledge that this is so easy to fix, i found it a

bar didn t have what was needed for drinks ice machine broken no internet down and tv to many

rooms, restaurant, bar etc

post kids under 17 stay free hotel charges for extra guest says only 3 and my search was for 3 adults 1

liked the free breakfast in the morning

the breakfast was the same everyday.

it was very centrally located, and the breakfast was great!

only thing i didn't like that the breakfast was till after 7:00am it would have been nice if it would start at

the pool chairs all of them were broken. you could not lay down

wifi was very slow and non didn't work on the 5th floor

the free breakfast was good depending on who makes it

the breakfast is not included

not even 10min into my pizza wifi didn t work so well,due to the water crises in gdl the toilet and faucet

the breakfast was cold and not very tasty

the scary upstairs laundry room

hairdryer, water, tv, iron for your clothes, coffee maker and outside on 2nd floor ice machine, laundry room

my son needed to do some laundry and we were very happy to know there was a washer and dryer on the 6th floor

another good thing was they had a laundry room free for the guests to use , you just need to buy your own

booked online for a lower price therefore they gave us a room located next the stairwell, laundry room, and

they offer free parking and free usage of laundry room

everything you might want during a stay - kitchen, great breakfast, laundry facilities, gym, restaurants very

hotel facility is very good. speciallly laundry machines are very useful during travelling.

the suite was perfect. the gym and the laundry.

the laundry somehow smells not good and the dryer cannot dry clothes very well.

we had a car and parking and service was great, we needed laundry done they arranged for it all was perfect

they offer a laundry service but when i asked them to help me get some laundry done using non-biological

the only negative thing i can say is that the laundry service is a bit expensive.

was unable to get secure wifi while in the hotel

the city went into lockdown this weekend so we used room service

cockroaches in the bathroom. wifi was not working.

also, i was told there's a free wifi but find out only in lobby so we couldn't use our phone

not the cleanest, wifi is pretty slow

wifi

bed and sheets good quality; excellent wifi; cheap; clean.

the wifi is perfectly usable for traveling needs

weak wifi signal

good wifi

hot tub needs repair and parking is far from the hotel

they do offer free parking but it s at another hotel and you have to haul your luggage for around a block

you get wifi and ac which made the stay feel great

they also have a very nice restaurant with a breakfast buffet

and professional, the location of the hotel is very accessible to the downtown historic area, the breakfast was

the price of breakfast

they say that the breakfast was not included even when the reservation said it was.

the convenience of have the restaurant in the hotel was very nice, the breakfast was good.