that the pool was closed to public use

clean,good parking, very comfortable

the pool and the exercise room, and the breakfast. also the place was clean

i stay there often and i l o v e the huge breakfast always delicious

very friendly and accommodating. breakfast was great and the coffee bar was wonderful.

i could understand about the laundry

my safe was broken the tv was broken our air conditioner broke and when i ask for change for the laundry they

additionally, the food was good and it also had laundry service

friendly staff, laundry facilities, very nice breakfast included

location, staff, room, laundry machine, over all great hotel.

unsure, but in other resorts, provided dishwasher detergent and one laundry detergent have always been our

the walls are absolutely paper thin as we could hear others moving around and doing laundry in the middle of

clean and spacious and we appreciated all the little extras like laundry detergent, washing up liquid and coffee

we enjoyed the mini golf, bowling and the pool. room was large, clean and comfortable.

i loved that i was able to cook in the kitchen instead of eating out

the guest laundry room was not cleaned the time we were there

the jetted tub next to the pool was what my wife, so looked forward to.

kitchen space was a little tight but functional.

very friendly and helpful staff. room was clean and very spacious. gym not bad for a hotel.

loved having the kitchenette

very close to colonial williamsburg and the other sights. good to be able to do laundry.

we ended up getting what we wanted, but she tried to give us a smoking room even though we are allergic to

smoking and loud obnoxious music by other guests at pool, elevator is slow and old kinda scary,

early check in and shelter for parking

i liked the covered parking

pool was closed

great room, excellent breakfast, upbeat lobby, friendly staff

wifi worked great and fast, parking was free and safe, there were pool and fitness centre too

delicious breakfast and kind staff

even though we didn t use the pool/gym, looked

food sucked, ice machine out of service, laundry machine not working and bathroom door didn t close

i had to go to the laundry room and take soiled towels and ask for fresh ones

parking near our room

pet friendly

could not hook up to free wifi!!! bad system!!

great value, clean, very pet friendly and breakfast very good.

room was clean and we had daily room service make our bed, give us clean towels, etc

pet friendly and good breakfast

parking was sufficient also

love this pet friendly hotel

place needed a bit of love and attention, walkways were dirty, laundry room needed to be cleaned and machines

laundry only hot water

also used the laundry room

great pool and laundry facility

parking, clean pool, security cameras (that work) on entire property, vending machines, on site laundry

laundry facilities good

another small but important thing: since the guest laundry requires quarters, the hotel should really have

there was a good laundry and business centre on site

the laundry facility was on the first floor only and it cost

laundry room! after a week traveling it was great to have the possibility to do do laundry!

laundry facilities were available

our room was near the housekeeping and we believe the smell was just laundry facilities

musty entry way by laundry. would have preferred king bed but appears none available

we were in the back of the building, bottom floor near the laundry

we did have an issue with the laundry services

was laundry carts everywhere

location, continental breakfast, parking, laundry room

we were able to use the laundry faciities. there were lots of choices for breakfast.

the 4th floor hall smelled of mildew, either coming from the damp ac unit or the laundry room.

i needed assistance with laundry during our stay, and staff promptly guided me on how to get it done

loved the cleanliness and the pools were open the kids had a really good time

had to pick something, it would be that there weren t a lot of seating options at the leisure pool

the kitchen area was very clean and well equipped

swimming, basketball courts, jacuzzi, golf, and beautiful scenery during our walks

we love that the 2nd bedroom has two queen sized beds so the kids could have their own bedroom

the housekeeper said i needed to wait as the extra blankets were all in the laundry

i would of rather slept in my car and everything in my luggage will go straight into the laundry

desk clerk on duty sent us on a wild goose chase to our room in the pouring rain and to the laundry room

staff at front dest didn't know where the guest laundry was

was remodeling and the laundry room had furniture in front of doorway

very clean, comfortable, and we loved the inside pool

didn't like tge little island in the middle of the entrance of the parking lot

clean and pet friendly

comfortable room. great breakfast. nice staff.

close to colonial williamsburg in a beautiful location. very pet friendly.

we were put on the first floor by the laundry room and the breakfast area, so it got loud

there are 3 washers and 3 dryers, all large size, to accommodate your laundry needs; they are coin operated

my family loved the hotel breakfast plus it was great to have access to an indoor pool

the room service was great. the staff was nice and friendly. the breakfast was great.

breakfast was awesome and the staff were polite, courteous and friendly

air conditioners, extremely friendly and courteous staff (especially mark), comfortable bed, has laundry services

the only thing we liked was the fact that the location has a laundry room.

a laundry list: lady at front desk ignored us for 20 minutes even though we were the only ones there

there was mold almost everywhere, our room, the pool and the laundry room was especially disgusting, mold was

the guest laundry wasn't working. using the key card in our door was like playing roulette

the pool was closed, i couldn't find a gym area, and the rooms are set up similarly to the photos, but

breakfast was terrible

breakfast was satisfactory, people were pleasant, fairly clean

did not like that there was no breakfast

very disappointed about the pool

pet friendly room smelled good despite being in ratty condition. bar and laundry on premises.

the free hot breakfast was great

pool was not working, not good for the kids

paint chipping on door wifi not working low budget shampoo and soap outlet cover taped to wall

online. show the head arcade and video games. for kids. and when we got there, it was not there.

wifi password didn't work until the next morning

the wifi had a weak signal during my stay.

when we(family of 4- 2 adults & 2 kids), went for breakfast, we waited a while and when the host came over,

the staff was just amazing, from alisha at the front desk to the staff in the kitchen

family of 4 came to williamsburg for our first busch gardens trip since having kids

the guest laundry was down when we got there and didn't get repaired, at least during our time there

right next to laundry room

location, on site amenities i.e. laundry, gym

very clean, stuff is nice i didnt expect laundry room which was great!

outside grounds especially back parking and laundry room were not cleaned up during my two day stay

it had a pool, gym, laundry and hot breakfast

rooms, comfortable beds, friendly staff, great free breakfast and a perk that i find important - laundry room

everything you need is available, from laundry to fitness center.

i was happy to find out that the commercial washer and dryer did an essential load of laundry quickly and

beds are very comfy. the laundry service

no fridge no wifi no cable no v

the room smelled like urine , felt like the shower was going to cave into me + dirty and the wifi was horrific

ice machine on floor and laundry room

i liked that they had laundry soap and tooth paste at the front desk when i needed it.

pool, guest laundry even during this whole covid mess they still gave you a bagged breakfast of apple,granola

nice to have laundry on site to dry wet items

sheets or switch rooms and was told there wasn t any clean sheets available because no one did laundry that

rooms were dirty, trash and laundry left in halls all day, fridge broken, entire hotel very hot.

laundry facilities is good provided that it works (both washers were out of service so couldn t

rly painted, trash left outside, no curfew in am, no laundry detergent in the laundry room

the laundry room is a health hazard due to it being flooded

too long to get hot water, housekeeping left laundry and bags of trash in the hall all day

the room, staff, and close parking

the kids loved the pool and whirlpool

very nice pool to swim and relax at

there's a indoor pool that runs outside

kids should not be able to be in the hot tub let alone jumping in it

laundry machines all worked perfectly fine

rooms, lobby, and laundry area was clean

wish they had a coin machine in the guest laundry

i was surprised to see a laundry facility and the pool area was clean and inviting

no change machine in the laundry room.

our room was right next to the laundry chute which woke us up every morning

laundry was helpful

t like that we had to request room service

free parking, indoor pool, and free breakfast

excellent location for visiting the colonial area. desk staff were lovely. enjoyed the gym.

as we had a family with young children in the room next to us and we was woken at 7:00am with the kids running

the hotel has a private tennis court and an 18 hole golf course on site

i stayed in the pet friendly building. it was a little dusty

my kids loved the pool, and the grounds were well maintained and enjoyable to wander through

of that hotel and take a drink on the nice terrace with view over the very beautiful garden and golf greens

the pool was nice on a hot day

from having a working fireplace in our bedroom and the comfortable yet historical accurate furniture- we had

enjoyed taking advantage of as many of the amenities as possible, including an afternoon at the pool

made sure i was safe, checking in on me, cleaning the sidewalk, setting a fire (the room had a fireplace),

access to the main inn and its facilities: dining, bar and swimming pools

the front desk, all very cute, very friendly, especially a young boy was very kind to us with the laundry, we

having availability to fitness, pool and laundry facilities!!

pool was out of order during the time of our stay.

embassy suites heated pool saved the day

parking was easy..

the elevator wasn t working. and the laundry room was out of order.

laundry room dryer didn t work

breakfast was great. early check in was nice of the staff

and lectured us on why we was not supposed to have the sprite drinks and that they were for the bar

the breakfast was amazing and have the option of a cold bar or hot cooked to order food as well

the sheets had blood stains on them and laundry attendants go days without bringing fresh linen

in it, breakfast is cold only according to the sign but never even served that, couldn't find the laundry matt

also the guest laundry didn't have a change machine or a machine to buy a small box of laundry soap

the facility is aged and outdated however the pool was nice for a cool down and the laundry room was appreciated

can walk to the movies, put put next door, laundry matt close by, and right many places to eat within walking

guest laundry facilities were not accessible on account of repair work that was needed

channels, emergency procedures, pool, laundry, local restaurants, etc

needed more ice machines and laundry machines.

it felt clean and fresh. self service laundry was very useful. breakfast was good.

laundry room available if

we could here someone doing their laundry until 1am when the washers and dryers finally stopped

room was clean and we had laundry service

laundry facilities excellent

there is laundry, a pool, a gym with an excellent amount of free weights, and a great grab-n-go breakfast

used laundry room, front desk had quarters available and gave a complimentary box of tide

free breakfast was great and the size of the room. like that it is pet friendly!

personally would have liked a little more variety in kitchenware (baking dish, more utensils)

you have kids running up and done the hallway and the dogs started barking and the front desk called me

pet friendly, great location, excellent value, helpful staff, and comfortable rooms!

rooms too far apart with our family, pool was small

great, friendly staff. nice space in room. laundry very close by.

laundry machines and hot tub not working

laundry facilities were lacking

we used the coin-operated laundry which was right on our floor and so convenient

i was very great full they had laundry facilities

rooms breakfast laundry facilities fridge and freezer in room microwave in room location

i had to go to the laundry facility to get it myself

no chairs in laundry room

laundry facility only accepts quarters

we appreciated and used there on-site laundry

we was placed beside the laundry room and it was loud all night and morning

there were some dangerous situation with the elevator and laundry room and they weren't properly addressed

no microwave in the room and laundry machine only one is working

room service came late

the bar area was great and so was the pool area

sparkling clean, they have a laundry, fantastic caring staff

was very nice however as an older couple we wanted to swim and relax however there were so many kids we could

great breakfast top quality! nice fitness center, hot tub pool ...etc

kids loved the pool

easy check in good parking. pool was cloudy:(.

parking tight for full size trucks but manageable.

there was plenty of room and the kitchen was fully

which was beyond relaxing, spacious closet and storage space, large bathroom, completely equipped kitchen and

many nice amenities to include a clean maintained pool and a mini golf

room faced the pool and because of the lights around the pool our room did not get very dark at night

shared laundry needed cleaning

there was even a teapot which made me happy ud83dude03 having in unit laundry is always a plus- there was even

the spacious rooms, laundry ability, full kitchen.

it was spotless and supplied with immediately needed supplies (soap, laundry detergent)

we loved being on the first floor, but didn't like the shared laundry that came with it

laundry machine was messed up from previous vacationers and the downstairs vacationers

even dish washer and laundry detergent

laundry not in room and no stove with oven.

room, having an indoor pool, game room and the extra little things in the room like laundry detergent, etc

to go to the 2nd floor for laundry use which was awkward since it was right next to someone elses room

good value-very clean bathroom-very helpful front desk-offered wifi

the kitchenette was a nice touch

there were no pans or pots for the kitchen

wifi and tv service were great

great location, parking right outside room, ice machine

there are laundry facilities in each building (free)

the kitchen counters consistently boasted a fresh supply of complimentary coffee, laundry/dish detergent,

most comfortable bed i've ever slept on, lots of hot water, was able to get several loads of laundry done a

loved having a kitchen in room and laundry as well

they have many amenities and we were pleasantly surprised by the free laundry machines right on our floor

bed bathroom laundry attention of mrs ornella

egg boiled they don't have fruits in breakfast

breakfast was sparse

gym was hot

breakfast was lacking and the room not up kept with well.

the one in the laundry doesn't work

maybe they could offer laundry detergent for a fee since there is a place to do laundry

initially we had to park at a distance from our room, and the laundry room was extremely hot.

laundry room is a plus

on site guest laundry $2 wash $2 dry

they also started loud construction on the parking lot my last day there

i appreciate their pet policy and kids stay free

good sized room and ample parking

it was pet friendly and no extra charge for our pet

good location. staff were nice but not helpful. parking lot was well lit.

knew there would be a $40+t resort fee, which includes the pool (unheated), beach, gym, and truly lovely grounds

if you have kids and are looking for something to do, then it’s a tough area

staff greets you, greets your pet and does their best to make you feel welcome

knew there would be a $40+t resort fee, which includes the pool (unheated), beach, gym, and truly lovely grounds

only thing that was a little difficult was that the internet wasn't great, but they have free wifi, but either

the tv wouldn't work all of a sudden she wanted to charge extra due to she hadn't put us in a pet room so we

there was supposed to be a pool according to the pictures as advertised ..

no swimming pool

it said there was a pool on the web site

rooms were nice and clean pool was nice staff very nice

not laundry yet

moved to this hotel after a stay in a filthy motel 6, mostly because it had a spa in the room but when we got

was on the first floor which is weird because when i got a spa room before i was not on the first floor

much i had the room with the spa in it that was enjoyable

loved that there was no carpet. air conditioning very good. parking adequate and well lit.

no wifi!!

supposed to have wifi, but network connection was too slow to be of any use whatsoever.

were very very rude unprofessional nasty and rude to my daughter i paid 130 something dollars no wifi it's like

stayed in a smoking room and it didn t have that lingering smell

lie too trucker saying they have truck parking an they don't

heard water running on and off all day and night, i believe we were near the laundry room

was very nice they provided towels for the pool, theres a fitness center, business center, and laundry machine

didn t like that the laundry cost $2 for the washer and then $2 for the dryer

she even gave us laundry soap so my son could watch his military gear at a local laundry room because the one

everything was excellent and the breakfast was really good

we were also not able to do laundry because someone had multiple loads for the one set of machines

laundry room was spotless

the bar is small but was fully stocked with my favourite wines

bar area in main lobby was nice too

housekeeping, gym and pool were unavailable

i didn t like was that there wasn t adequate pots or other things, in the kitchen, ie: a toaster, coffee

and also juice and yogurt for kids in morning

not a lot of parking at night

liked having a kitchen and should of used it more

except i'm not pet friendly

the pool was clean and the laundry facility was also clean

nice staff, clean, gym, laundry, breakfast excellent

did not like the parking

the outdoor pool, staff was friendly and helpful and close to everything

that the pool is not open a lil longer.

the laundry room was easily accessible,

had anytime to use laundry room

everything was great....the bed the cleanliness ,pool,laundry facility and the bar ..,

well they put us in a noise area with kids playing all night long.

awaiting to see if there will be an adjustment to final bill, we had a pet

inadequate laundry facilities

75 which is great because to wash in guest laundry is 3

however, i had to have three separate transactions, one for the room, one for the pet, and a $100

no breakfast and no ice machine, no carpet hard wood floors

it was pet friendly but did not tell in advance about the $25 charge for the pet

you wanted a waffle for breakfast you had to wait in a long line

have liked more separation of the living space/kitchenette from the sleeping area (maybe a door

when i stayed there before we could make our own waffles and having eggs and sausage for breakfast

it has a kitchen

breakfast, amenities,staff, this place is amazing!

pool was clean and even had water toys for the kids

pet policy

we had to go to a dufferent hotel to go swimming because the pool wasn t

the breakfast and breakfast staff was amazing and the front desk staff was always willing to help

they provided an excellent breakfast

laundry room was a little expensive

i also liked the laundry room hours as well as the indoor pool hours

fantastic rooms were exactly what we needed and they have a laundry room which was great

friendly front desk - comfortable beds - close to restaurants- great value - a lot of parking - i could go on

pool was open- and they had

not sure if it the laundry detergent they

there was no laundry bag, no coffee pot

had to bring our own towels down to the laundry room to be able to get clean towels

breakfast is hot and the juice is good

the breakfast area was neat and clean

she came to our aide in the third night with the laundry facilities

wifi not working....

we found pieces of popped balloons and confetti in the room, and the carpet had some crusty places

we have two small dogs and we had tried several other pet friendly locations in newport news that were dirty

the wifi was a bit weak but it did the job

they also offer laundry which was helpful

clean and safe environment to lay your head without all of the luxurious amenities such a spa and room service

they allowed me an early check in when my friend wound up in the er unexpectedly

didn't like the $75 pet fee

the pillows weren t the greatest. no room service no clean towels either

pool was a bit small. laundry was a bit expensive for the size of the machine

facing the parking lot.

recommendations as well as helped with service for breakfast great friendly staff the gym and pool area was kept

the pool area needs a little attention

nice lobby, indoor heated pool/spa was relaxing, comfortable beds.

environmentally conscious with recycling stations on each floor guest laundry facilities and gym were nice

the room layout, perfect bed for sleeping, full size appliances, laundry basket for clothes, fully stocked

room location was horrible and loud due to it being by the laundry room

it was pet friendly and offered free laundry.

there was a pool and a gym as well

the laundry needs to be a bit more picky with cleaning rooms thoroughly and cleaning/bleaching linens

when you enter you are fooled to believe it is clean because they keep the laundry room open to circulate a

mattress was broke down laundry was out of order and hot tub was closed

dirty tubs, wall paper peeling, dirty curtains, thin walls, you can every thing dirty laundry room, they dont

is out dated and not very cheery and needs more for the customer who has an extended stay, like laundry facilities

the laundry area was gross- filled with trash & spit-out sunflower seeds

minor room issues, such as laundry appearance, floor uneven, and closet door handles broken.

laundry room wasn't cleaned at all and we were there for almost a week the outside hallways were

could not use excersize room or laundry

didn't drain well, guest laundry room dryer was broken, pool was filthy, and the card scanner on our door was

very dark hallways, bathroom very dark,also very crowded parking lot

the property had plenty of parking and wi-fi.

wanted non smoking. cigarettes butts were in window seal.

had a smoking room, and just because you have a smoking room, it should not look like it's been smoked in

dirty, people standing in the parking lot partying at all hours of night .