it was really nice, bed was comfortable, view from the 5th floor was really nice, and it had a fireplace that

staff were so friendly from checking in to room service and check out

there is no pool and it was pricey.

provided a parking spot close to the building for my comfort

was wonderful except for getting a parking ticket after my car was registered as a

the laundry room existed as advertised, but it required a key, which apparently is unique, and some

by accident on a bed sheet, i quote your making me do more work now, i have to take it to the laundry room to

was clean, stayed in smoking room as requested and was very impressed that it didn't have that dingy smoke smell

couldn't connect to wifi

extra cost for smoking room.

i was put in a room that was beside the heating and laundry room the heating system was not working well so i

i can hear people from upstairs pulling their luggage; neighbour taking shower; the laundry room running the

no laundry service, which should have been there

breakfast area is kind of small

the parking.

even a washer and dryer to do laundry since we have been doing quite a bit of traveling

very comfortable, good sized room with proper desk for laptop. guest laundry too.

the hotel has laundry facilities, which allowed me of complete a couple loads of washing

a bonus is the ground floor guest laundry

really far from the city. no elevators and a pricy laundry

job every morning and the front desk helped a lot with some issues i had like getting to the laundry room, fixing

the linens were dirty, there was an undisclosed 200 dollar deposit at check in, the laundry on site did not

we especially liked the coin-operated laundry facilities on the premises

has a laundry room close walk to food, malls,

the laundry area

also has laundry

pool and gym were great

hotel offered late check out without us asking

it is close to many things airport delicious restaurants free parking

loved the open concept room and the kitchen/shower

great location for airport clean gym laundry nice rooms friendly staff

would have appreciated no scented laundry products used for sheets

facilities, laundry room, gym and breakfast was great.

clean, comfortable, friendly and helpful staff. shuttle bus to airport. laundry facilities.

laundry facilities are too old

is a coin laundry facility and great free continental breakfast

suggest to have more coin laundry set or have the wash and dry all-jn-one

the laundry machine was out of order

the breakfast variety was good, lots of options were always stocked even when it was very busy

good location, great pool for our kids, rooms were spacious and the staff were very

were friendly and helpful, the bed was super comfy, the pool was well maintained and access to a laundry facility

the hotel has gym, laundry and swimming pool

-laundry facilities, complimentary breakfast, free airport shuttle, etc

some of laundry machines were out of order

laundry, small pool and exercise room and kitchenette very much appreciated

it was clean, comfortable and we did our laundry while using the pool

liked the general atmosphere of the hotel which included a complimenaraty breakfast, coin laundry and swimming

the dry cleaner was supposed to deliver the laundry by 7 pm

and diming for every little thing, lots of things included in the room at no additional charge (laundry, parking

the guest laundry &

did not work in room; charged for parking a vehicle; no laundry; a little worn; no extras included in rate (ie

self serve laundry facilities

there is a self serve laundry, but i was only there for one night so i didn t use it

airport, a free shuttle service is provided but watch out the time room is very well equipped 24h laundry

location and nice clean laundry facility ud83dudc4d shuttle service was good ud83dudc4d

laundry and gym access

free laundry is great to have

the breakfast and bathroom

laundry and gym access

we used the airport shuttle, which is quick (7-9 minutes), leaving every half hour and easy to get on and off

said they provide laundry service, wifi and airport shuttle

desk staff not so friendly but one, however, the housekeeping staff were amazing and helpful, laundry facility

wifi refused to work

told him that this booking including breakfast and he told me that breakfast is not included for kids

bathroom was tiny, the room service/restaurant was ridiculously priced for the quality of food, and i was supposed

nice swimming pool & hot tub

very disappointed to bring my two kids down for a swim

shuttle service was very timely and

breakfast buffet had a great selection, loved the convenience of having a starbucks on the main

woman in front desk in dining room on breakfast was moody

i specifically booked a room with a kitchenette which was not reserved

my info said that breakfast was included - when we got down for breakfast the host said it was not included

didn t have breakfast

spacious room with a good buffet breakfast.

of parking, clean facilities for room, halls, elevator, property and eating area

nice clean spacious rooms, and the added bonus of having a laundry room, pool and gym

restaurant, gym , pool

property is away from the airport traffic yet still offers complimentary shuttle

the bar premises looked really nice and around 15 people were enjoying it

the quality of the room and breakfast services was satisfactory

staff, beautiful rooms, awesome park, very nice pools, but no laundry; but the staff was very helpful calling

friendly staff, great breakfast. great gym.

all aspects were great. room service for breakfast was top notch

the pool area was also clean and warm

no towels at the pool but was ok used gym towels

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

friendly staff very clean property efficient shuttle to the airport

breakfast was not the best. few options available. parking is very expensive.

the pet fee is extremely expensive this is not a five star hotel

nice to have restaurants next door & shuttle to airport

laundry was next door at the hilton

laundry services

a bit upset when i phoned guest services regarding the dogs sniffing around my room as they place pets on one

kids were playing basketball down the hallways

had a dog with me so needed to have a pet frendly room, was told that i needed to pay $55 in addition to have

welcome from staff, easy access to laundry at hotel next door which was literally few steps from the front door

laundry facilities and gymnasium. breakfast basic but good. good shuttle service to airport.

no laundry service and swimming pool

your coffee bar is a nice touch

room was comfortable and shuttle service to airport was very convienent

loved having starbucks on site and a bar to have a drink when we got here

breakfast selection is good and the staff taking the order and serving are exceptional.

clean, friendly staff, amenities perfect with gym and pool

to have free parking cause parkinson's be included but they said that i had to pay and the pool was

also i arrived early at the hotel and they were kind to accommodate me of early check in

its nice that they had a pool and gym in the building. as well as laundry machines.

can t get out of bed and turn the lights on without waking up everyone in the room there s laundry facilities

nice breakfast

the breakfast was good and had enough choices for everyone in our party

me and if you don't have wall charger you'll be waiting in line to charge your device with your kids but other

room was comfortable and bar was great

the room service was good and the bed was comfortable

no spa. gym is small and swimming pool is small.

room service was delivered within 20 min after ordering

the pool and hot tub was a hit with both parents and kids

the room with laundry facilities was amazing

there was no laundry and no breakfast.

could not find laundry in the facility

the washer and dryer allowed us to get caught up on laundry midway through our trip

i was informed there were no laundry facilities in room or within the hotel

the laundry was a little hard to locate

pool. laundry rooms very nice

i was pleased to use the laundry after 3 days of travelling and exploring toronto - they sold washing powder

laundry facilities would have been a bonus, also a patio area or some outside seating

no time for laundry

yummy room service, laundry facilities and great bar

water was provided each day and the laundry service was fantastic and and fair price

we also sent clothes to reception for the laundry service (which had a 12 hr turnaround) labeled by the reception

check in was slow. power cut on our last day no self laundry facility

no self service laundry facilities. limited range of dining options near the hotel.

would have enjoyed the gym better with some windows was a bit claustrophobic

will a select a room that is not next to the pool or gym next time. quite noisey.

the location and convenience of shuttle service to the airport with reasonable rates.

only complaint would be the in-door pool was very small, and no hot tub but honestly everything else was so

room service: friendly person delivering

there is everything you need for a good holiday: we used the pool, laundry, bistro

parking was cramped

there is everything you need for a good holiday: we used the pool, laundry, bistro

guide bar on the pool steps leading down to the water was quite loose; someone with mobility issues might

place was run down and did not feel comfortable to stay with my kids there for the lack of cleanliness

i liked that there was a full kitchen

haven't had the chance to use the pool, it looked fine

being told i had to call for shuttle service once i was at the airport

ambience, quietness, cleanliness, family and kids friendly

breakfast was great

the hotel also has nice pool, a gym and spa though we didn't get to use these, and laundry services for a small

good facilities elsewhere from what i can see - laundry, restaurant, bar, vending etc

laundry area only have two machines

the laundry staff ensured our room was always spotless

so i couldn't wash my clothes in the guest laundry facilities, before flying out the next day

as we were traveling as a family, it was very helpful to have a self-service guest laundry facility available

not much of a gym here but otherwise

excellent service and staff super clean free parking

early check in availibility and anti-covid cleaness

no airport shuttle

very expensive - 225 us$ for one night for a single room with 2 beds (2 adults + 2 kids).

hotel is near the airport toronto pearson and they have a free shuttle from and to the airport

pool was nice and fitness area was clean and well kept

the hotel shuttle was a wait, but it came within 30 minutes

huge huge huge kids dance competition being held here and there were just toooooo many kids running around,

breakfast was not great and does not have a laundry room

should have laundry service

breakfast was a bit limited

manager went put of his way to help us find missing cell phone on another hotel's shuttle bus

have to contact the hotel to arrange airport shuttle

the common areas such as laundry, pool, and breakfast area were fine too

very friendly staff and they had a laundry which was great.

one of the two laundry machine sets doesn't work at all

there is laundry onsite

shuttle was very easy

the room smelled clean - like fresh laundry

laundry at the basement

there is a decent size gym and small indoor pool

the kitchen staff sent us off on our early flight with muffins and fruit which was very appreciated

free 24hr shuttle

the breakfast food. no laundry machine (self-service) which is cheaper

helpful front desk staff. good breakfast and room service. also nice pool and hot tub.

proximity to airport, late check out and shuttle

the breakfast had a huge variety and the rooms were decent size.

free airport shuttle was prompt and driver was friendly for our late arrival, early departure.

room was across the hall from hotel facilities (i think it was the laundry)

the gym was good as was the laundry facility

the shuttle driver wasn't pleasant until after he realize i was a customer.

it was in an adjoining bar and grill

she gave us a complimentary late check out as our train schedule was changed

to pay $10 for a cotton laundry bag who knows how long it was on the closet floor we were the only ones on the

it s just under the gym and you hear the weights clunking ud83dude33 our fault because we asked to be as high

the gym was closed for work.

modern, clean, and right next to the airport via free shuttle train.

loved the lobby with beautiful, comfortable and inviting seating, and great coffee, bar and food options

priced hotel with no cleaning in rooms even after request one laundry machine for whole hotel hard to book no

the cleanliness and comfort was fantastic. the great laundry facility was convenient

wifi connectivity sometimes spotty, laundry room a bit a grubby but at least they had one.

the hotel has a laundry room for the guests to use, clean and well organized

pool, laundry, shuttle to airport, nice staff, quick cleaning service response, nice lobby and public

one housekeeper explained that the laundry was outsourced to a third party and they were short on clean linens

i wish there was a hot tub and laundry facilities

one housekeeper explained that the laundry was outsourced to a third party and they were short on clean linens

only thing is that there are laundry facilities however soap machines need repair and we had a bit of trouble

was next to laundry room-machines were noisy in the morning

was stranded due to flight cancellations and they have no self use laundry machines, she asked and could only

the laundry carts collected outside our door, were moved to the lift, they were replaced by more carts;

we had a connecting flight and didn't want to take a chance on cabs or shuttle service so we paid it

the hotel was rather empty the kitchen was closed so all i had for choice was a vending machine or some fast

close to the airport which was why we booked it - you can get there via the shuttle train

ceiling or other bright light in the room, no laundry facilities on premises or within walking distance

no laundry, small breakfast, poor wifi connection.

no coin operated laundry machines for guests.

gym is very small and crosstrainer did not work. breakfast was very basic.

clean, spacious, got a gym and provided airport shuttle

i had a room near the laundry room it was supposed to close at 9pm but laundry machine was still running at 1

tiny towels. my room was next to the laundry and ice machine., so a bit noisy

the bed and location, liked the vending and laundry services, liked the view, when i made a booking mistake it

had a laundry room which was convenient

location, liked microwave and refrigerator available with convenient ice machine and laundry

laundry room is not 24 hour, so if you want to wash clothes at 10:10pm, you won t be able to

includes a full kitchen plus breakfast, as well as extra sleeping because of the sofa bed with laundry facilities

loved that you got soap or dryer sheets with each purchase of a coin to do laundry

i had an issue with the wifi and they said they d send someone to help

full kitchen (minus an oven), large modern bathroom, lots of storage and open floor space

not much choice for room service.

for kids and everyone else

asked if we could carry our buffet breakfast out to the bar area just a few steps away so we could watch a screen

just need a hotel room overnight until my next flight from pearson so i just needed basics like wifi, bathroom

very attentive staff, easy check in and out, 24hr pool access and free shuttles to airport

laundry is

they dont have laundry service or even a room

no laundry facilities

also had noise from the laundry facility early in the morning

they moved us to another room where a large laundry vent, which was extremely noisy

able to do my own laundry

we made use of the breakfast, laundry

laundry and fitness room available which i didn't use

location, good customer service, clean, coffee and tea available in the lobby, laundry room available, nice

location is great. only 2 floors, easy to go up/down. has laundry onsite.

staff were courteous and helpful, laundry on site, breakfast included, reasonably priced.

pool & laundry facilities were closed although no mention on the website

the room was ok (comfortable, clean) but no laundry bag

and the laundry room very useful for a 5night stay

maybe the hotel should think about updating the laundry system

no laundry facilities other than dry cleaning

which isn't a deal breaker for us but i would have preferred to do some laundry prior to returning home

than an apple/juice/muffin (it is possible to get individual cereals/milk/complimentary basic room service

the shuttle came right away and i was alone with kids so it was super helpful!

since we were traveling with kids and had a lot of luggage, this was quite inconvenient

there is a coin laundry in the truck stop across the road

even their replacement pillows from their laundry had stains when handed to me

clean rooms, fast wifi.

it was clean, had amenities like the pool and gym

comfortable bed convenient shuttle

- we had 3 cup covers and 2 cups and only 1 tea bag only 1 sanitizing wipe in the bathroom the laundry area on

i had to pay for laundry and pay for detergent too. it should be free of cost.

swimming pool was out of use though, which was a disappointment, but the upgrade made up for it

had to originally ask to switch rooms because i was placed on a pet friendly (i suppose) floor dogs

the pool was closed but that was in avoidable as they are improving the hotel.

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to

friendly staff great burger in the lounge knowledgeable and friendly bar

hip and cool place, with a nice rooftop bar and a restaurant

in-room bar fridge and tea & coffee making facilities no cupboard: fine for one night, but room constantly

room service dishes etc left outside room next door for over 12 hours.

no laundry machines for ppl staying long

room service food was not as good as when we ate at the hotel restaurant

t right on their end always presented calm and happy faces :) the pool and gym were great for the kids

were pet friendly without a pet fee

a 4 star hotel and the room rates, i would expect more services like luggage porters and room service

location, clean, beautiful lake area; free shuttle car service with reservations for going out like

the rooftop pool and the gym were the icing on the cake

my stay here was awesome! the rooftop pool, bar and views were amazing!

hotel/liked the courtesy shuttle/liked the artwork, pool, and hot yoga

we enjoyed the room service

have been close to the laundry as it sounded like machines spinning

the location was central,the hotel was quiet and clean..there is also a laundry

wifi is terrible.

the gym and facilities are very old, dusty and dirty

cannot print invoice for me at all. and wifi is down, which affected my work.

i liked how there was laundry on my floor and a i think it was a good price $4 total

outstanding which made up for broken elevator and reduced laundry facilities

great location with laundry facilities and kitchenette in room

laundry was free

laundry facilities on each floor

healthier options for breakfast (like natural yogurt, not always sugared and flavored) also the laundry service

are free laundry services and for the location was good breakfast was very good with a good selection

the clean room, amenities and the complimentary laundry room for guests

i m impressed that the hotel has a laundry room

there was a laundry room which was free to use - great for families with young children

in addition, although there was laundry facilities where you could do your own laundry, the hotel was not

nice and clean property, away from all noise and distractions, new furniture and interior, laundry facilities

has laundry at facility, which is convenient

no laundry bags

the laundry facilities were out of order for the 6 days of our stay

gym and spa were closed the two times i've stayed here

liked - - the staff - completely - from the front desk to the housekeepers - to the room service delivery team

gym and spa were closed the two times i've stayed here

wish there was a salon or spa in the facility

loved the aesthetic of the hotel and the gym

on the hallway from other room s cooking ,and the room wasn t clean, the broken vending ,and laundry machines

great laundry room!!

likes the conscience of having a vending/ laundry area

they didn t had change for laundry

location designated smoking area trash room laundry

i m not sure if our room was over the laundry room is beside and ice machine but it kept us up all night

pool closed breakfast closed restaurant closed laundry facilities closed

coffee no breakfast no service no way to due your laundry there is one guest server that harrassing me also the

laundry room for the hotel guest need to be separate from the public

great for a short stay for business, and has a laundry mat downstairs.

no collection for laundry. breakfast was just in the bar and over priced.

needs a laundry facility/service of some kind. room service came too early for me (late riser).

wifi. system kept failing

i liked the gym

of the rooms, amenities, fitness (just enough and clean gym equipment) , coffee hour in the morning and wine

inexpensive but had all the necessities and even some extras (fridge, iron, netflix, free wifi)

there was no garbage container in the kitchen and the one in my bathroom was dirty and no bag

great location wish they had a microwave in the rooms. beds are comfortable and the wifi is fast

the listing it claimed there was access to a kitchen

with cardboard that we were moved to a much nicer room which had functioning air conditioning, a kitchen and

wish they provided a laundry service

gym was a little small but perfectly fine for an overnight stay.

the lobby bar had great drinks, and while i didn't dine in the restaurant, i ordered room service for a few

gym facilities were very small; the indoor cycling bike was not peloton compatible

nice park and future food hall right across the street hip bar scene and new rooftop bar

our stay was only 2 nights but the full kitchen and laundry would have been beneficial for anthing longer

booked this place because after a certain time of travelling we wanted to do laundry

more than one room (full kitchen, laundry)

hotel does have a lot to offer with full kitchen and laundry

great location, and very helpful to have a little kitchen and a laundry (though it didnt work).

118 was smelling like garbage, noisy throughout the night because of laundry beside

the laundry area should have a credit card machine or coins

as always to have a laundry and gym on site when travelling for multiple weeks

noisy with a ton of kids staying

swimming pool- one of the best i've ever seen in canada in 3* and 4* hotels

housekeeping, laundry service, service at the restaurant.

the laundry service fees are quite high

it would be great if they had a laundry facility where you can wash your own clothes (we travel with kids and

laundry service water got hot quickly

that the addition of breakfast was quite expensive

it was a comfortable place to stay for a day or two, and they had laundry machines.

also a gripe was the cost of the self laundry ,washing( 2

laundry facilities for guest use were a welcome bonus during our extensive trip

the do it your self laundry facilities came in handy, however, those machines are extremely old and outdated

the laundry room flooded when i was washing clothes due to the heavy rain outside :(

very nice hotel in good location, seemed very new. nice decor and good amenities. good wifi

the gym can use another bench and the cable machine can have different types of handles

only issue i had was with the wifi

no parking, no room service after 11pm

staff were excellent and very helpful, nice bar area too

and bar upstairs were difficult and unfriendly

breakfast should be improved

enjoyed rooftop bar and superb city view!

friendly staff and great timing on room service. location perfect.

hotel breakfast is a la carte, with moderate portions, a wide variety of choices, and delicious flavors