the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

had laundry done, it was lost

room was really noisy, i think that the mini bar was kind of old so it made a lot of noise.

nice staff, super friendly towards young kids, excellent food, very nice pools, great rooms

i also liked the game room for kids

included in the all-inclusive package, the kindness of the staff and the swimming facilities for kids and adults

laundry service works good at first sight but they messed up my two white t-shirts with weird

i enjoyed the live music at the different venues, including the lobby bar and brunch

warm, very human and respectful and grateful staff, pool with unsurpassed massage waterfall, golf course, sea

the best for me was the golf course -

i was traveling with my kids and booked two rooms

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

laundry: i had to call and asked several times to collect my clothes for laundry

i have been using the gym in the hotel almost every day and i never saw anybody wiping the floor or disinfecting

i enjoyed the pool, the room and the espectacular beach.

very many waiters were stationed around the pool, so we had to wait a long time to order any food or beverage

design of the resort (quiet, no music at the pool, spacious, even though it was well booked it never feeled

the food is amazing and the spa sooo goood

private beach. beautiful outside pool. best tacos at the pool restaurant.

pool was almost empty and good for spending time

lots of stairs and lift for kids

lots of stairs and lift for kids

everything , specially the main pool , the sunset was incredible experience .

the communal pool area and breakfast area has an incredible view

great breakfast experience!

the food was regular except the breakfast very good

views, very helpful staff, large amount of private space in and around the villa

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

beautiful view of the pichilingue bay, delicious breakfast, kind and helpful staff, very nice pool and private

too old. staff rude. room service bad...:(

the room service, they should to work on it!

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

we were here for the second time and this time around we opted for a pool villa, and we were not disappointed

but these are details such as the impossibility of partially opening the awning of the bay of the pool and the

breakfast is not included

room service could be better and maybe an umbrella to cover the sun in the private pool.

only thing missing is a nice bar to chill out or probably a shuttle to the beach since it does not have beach

loved everything about the property, the private beach and private pool was like a dream

confusion with breakfast, it should have been included in the price, but actually was not.

we had a private pool and the ambiance was amazing

used room service quite often

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

the snack bar and the bar opens a little bit late.

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

adult pool/bar was full of kids with even some kids sitting at the bar

wifi very slow, food bad, quite noisy, limited accessibility to beach

laundry machines not working

old gym

the wifi signal was very poor

location, good air con, big tv with satellite channels, nice and quiet, good staff, great pool with bar and

fix the wifi,

nice breakfast, swimming pool and a corporate towel even after the check-out are just a cherry on a top

can improve the breakfast options

pool, breakfast

near elevator were noisy and pool was overcrowded on the weekend

the breakfast was very good - much better than i expected

the wifi was very poor

if being a family hotel is their niche and offering specials for kids (i saw a daycare

too many kids making noise

there was to many kids uncontrollable and people from the beach enjoyed the pool and if you gave the security

rooms are pretty clean, and room service comes in everyday to make beds and take trash out

starbucks and golf club de acapulco across street

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

would have been better if the breakfast had included the buffette as part of the package i got

the swimming pool is great, very clean

pool area and marcelino the porter who greeted us as if we were superstars

or about the laundry services

great breakfast and restaurant staff

breakfast was good

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until

though i don't use them i noticed the swimming pool is small compared to the number of people

the pool and the area around the pool are very inviting

pool and the access to the beach

9% of the guests are local package tourists (especially during the weekend) with kids

the hotel had beach access and 2 large pools connected by a 3m platform to jump from (which is great fun)

hotel is quite outdated and the pool can get very very busy

there are also several pools in the complex and loads of restaurants and bars within walking distance

-free laundry for guest

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

big size 3 bedroom suite with all kitchen utensils made it very convinent

enjoyed the service, food and two pools

smells, dirty, room service food made us sick

collect laundry - had been totally ignored

an item of my laundry was lost and not much attempt was made to recover it and when i tried to explain at

poor gym equipment

wifi is very sporadic

floor cleaning is not accurate. should be better as some guest travel with kids

them a big tip on them also is not fair for all the customer and i don't recommend you do your laundry in this

yoga matress at the gym not enough towels at the gym didn t allow us to eat a snak at thr beach side and they

gym is really

- diving it's supposed to be prohibited when you're by the pool(s), but kids do it anyways

breakfast and room service, and pool/beach service were all good, not exceptional

privacy around the pool

the pool is small

good, nice pool

pool was not well

old building only one pool

decrepit outdated under repair roaches lousy wifi connection horrible food and drinks nothing to order ala carte

pool bar and bartenders

the small pool will have like 50 people in it, there are 45min long lines for check-in and check-out, etc

wifi very bad

weren't tables, chairs, or camastros enough in the pool area

no wheels chair available in this time and to low wifi

amazing location, views are insane, and pool is great

pool closes at 8 and they have a jacuzzi that doesn t work

asked for coca cola at the lobby bar and received a pepsi

no wifi in the room.

lack of hot water, the lack of wifi, the lack of breakfast options, the lack of knowledgeable staff

the staff the pool very clean.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

not all kitchen equipment were in the room, for example knifes, pan etc

sun bathing room was very clean modern looking with a little touch of spa that is all ways nice parking has

parking was an issue, first you have to go with the security man in the main entrance of the hotel

their own restaurant was temporarily closed and there's no public parking

hotel with a good size pool

safety, parking and service

no stable wifi connection, it keeps dropping the area the hotel is in, isn't the greatest and quite far away

big kitchen but any kitchenette

it must be noted that this hotel advertises having a kitchen suite and mini fridge

the wifi was very unreliable

room was good. pool view was awesome.

place has a lot of rooms near the pool with little balconies they look charming

nice pool area, fast check in/out

it was ok bed was fine, hot water, parking, etc

warm reception tidy and clean rooms comfy beds with ac reliable wifi close to the beach

poor wifi network.

pool was open till late

free gated parking

fantastic view. pool area is great!

liked the fact that there's a swimming pool for kids and the room was not bad but was pretty small

pool was also very clean which isn't always the case in mexico

wifi doesn t work good,and the staff turn off it in some hours,thats annoying,i was booking my

there is a pool at the front in the car park area

the tree next to the swimming pool is beautiful and gives good shade.