not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

water of the pool is cold

breakfast was great. the people from the staff were truly amazing, really the nicest.

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

wifi was bad, so do not expect wifi speed for video calls or video streaming for some relaxing time

receptionist allowed an early check in delivering the breakfast through the magic box

have like the gym to have also had a bar with free weights that you could attach to the end

the room service is really tasty and they set it up like you are at a restaurant

breakfast could be better

after hours room service menu was very limited. just quesadillas and soup?

the communal pool area and breakfast area has an incredible view

the fact that there was no music at the pool made it very quiet and restful - awesome!

with a spectacular view, but it also goes down to a lovely part of beach with a nice swimming pool area

private beach. beautiful outside pool. best tacos at the pool restaurant.

room service doesn t pick up calls

and the pool

laundry machines not working

the wifi signal was very poor

the pool is along the road.

old gym

more pool time

near elevator were noisy and pool was overcrowded on the weekend

swimming pool,beach view,coffee,room service

the location and breakfast

located, bank across the street, close to walmart and taxi stop, nice pool, beach a block behind

breakfast was good, staff is friendly, the area is safe, there are plenty of places to eat, it s

laundry: i had to call and asked several times to collect my clothes for laundry

on sundays if you wake up late, there are not enough umbrellas neither in the beach or the pool.

beach is great; the pool is enormous and the food excellent

i m shocked how poorly the interior of the room was :peeled walls, no mini bar , no floor wiping ( i actually

the hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

laundry service works good at first sight but they messed up my two white t-shirts with weird

pool side and view

outdoor beach club bar is the only bar worth visiting

beach bar service is very good

you have to pay to have access to the gym, which have no clock

pathetic room service

ac wasn't fully working. pool area very loud and full of kids splashing you.

the pool was a mess, it was small and so many kids, the beach facilities were even worse

screaming kids

the pool was a mess, it was small and so many kids, the beach facilities were even worse

pool area and marcelino the porter who greeted us as if we were superstars

location, service, pool and direct access to the beach

would have been better if the breakfast had included the buffette as part of the package i got

very nice employee staff. very nice location. very nice pool area.

the restaurant and the pool

or about the laundry services

elevator has problem,one pool was off,the swimming pool smell urine, poor breakfast, its a bad old hotel

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or other

pool was great and small beach too

the food and drinks at the pool bar is not very good, and a bit pricy

great view, felt pretty quite and private has everything you need; bathroom with warm water, kitchen with

sometimes needed more cleaning,mostly the floor room service sometimes didn't leave hand towels,shower

the pool, and the hotel but i think they have to restyle a lot of things

the pool and the area around the pool are very inviting

-free laundry for guest

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

there's a gym, few swimming pools and it's own

big size 3 bedroom suite with all kitchen utensils made it very convinent

so if you are not a fan of plastic water, swim in the pool

an item of my laundry was lost and not much attempt was made to recover it and when i tried to explain at

collect laundry - had been totally ignored

beautiful swimming pool with a swim up bar and fantastic food

also service in the bar is poor

my kids and i love their food and pool and also the beautiful view

them a big tip on them also is not fair for all the customer and i don't recommend you do your laundry in this

there's restaurant near fir the price they charge for us was not worth it but i think with kids yes

also the pools should have an adult area there was 4 pools and way too many kids

not able to take drinks or food and no room service available

also the pools should have an adult area there was 4 pools and way too many kids

old building only one pool

the pool was rather small for the amount of guests and became crowded and dirty quickly.

i like the view from my room. it was fantastic. the breakfast was good.

kids pool with rusted screws

the kids club is basic

the pool is small

privacy around the pool

pool was not well

good, nice pool

only 12 available around the outdoor pool for over 200-300 guests

entire staff, including at the bar area, was extremely nice and welcoming

the view is amazing, and the pool is very nice. the food is also tasty.

weren't tables, chairs, or camastros enough in the pool area

being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was

no wifi in the room.

lack of hot water, the lack of wifi, the lack of breakfast options, the lack of knowledgeable staff

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

the staff the pool very clean.

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

not all kitchen equipment were in the room, for example knifes, pan etc

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

to get a smaller room, the junior suits are facing the street and the bar in front plays music until very late

parking lot, it was a real problem

there is a nice pool --- good for kids --- with sun loungers

we did not use the pool though it looked nice and big

their own restaurant was temporarily closed and there's no public parking

the view and the pool amenities

the wifi was very unreliable

the parking lot seems okay, but one drives a bit further and omg awful

room was good. pool view was awesome.

the space of the room the comfy bed the view the swimming pool

the pool was out of use which is fine but maybe don't expect to get full price for it the hotel

we were 2 people and the room was comfortable with all the amenities. nice swimming pool!

it was ok bed was fine, hot water, parking, etc

the service was very good, the wifi was strong, a/c worked and it was clean

wifi wouldn't connect in our room

free gated parking

fantastic view. pool area is great!

pool was open till late

liked the fact that there's a swimming pool for kids and the room was not bad but was pretty small

wifi doesn t work good,and the staff turn off it in some hours,thats annoying,i was booking my

pool was also very clean which isn't always the case in mexico

the tree next to the swimming pool is beautiful and gives good shade.

there is a pool at the front in the car park area

had laundry done, it was lost

included in the all-inclusive package, the kindness of the staff and the swimming facilities for kids and adults

but it was impossible to get any waiter to serve us by the swimming pools, had to go to the bar to get anything

room next to us as well as above us, loud noisy people in the hallways and our room was above a bar area with

long line to wait for check in, check out and for a breakfast or dinner

adults only pool where children come to swim and the staff do nothing to stop it

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

the facilities were great (pools, restaurants, overall atmosphere