room was spacious, the bed was comfortable, wifi and tv were good

on both of my visits it was clear none of the common area floors with carpet is being vacuumed consistently

they offer a simple breakfast which is great for on the go

breakfast was exactly as expected for the price: cereal, oatmeal, juice, coffee/tea, packaged

i believe it's a pet-friendly hotel because there was a hint of a urine smell in the room

pool was cold not heated. other than that all was good.

pool was chilly

only thing that i would say could be improved is a couple extra items at breakfast for those who are gluten free

the pool was great and was as advertized.

pool is not heated. too cold for children

no laundry facility.

are super comfy, rooms are clean, and there's a pool

nice, pet friendly, and good parking for our uhaul.

were clean with no smells, pool was pretty clean compared to many hotel pools but had minimal gunk by stair

convenience. last minute need. upgraded room military. extras supplied pool!

spread for breakfast, clean, decent pool, nice staff, convenient location, overall good value

location was good, plenty of parking. friendly and helpful staff. otis elevator. nice towels.

was amazing, room was amazing, pool was a bonus, breakfast was better than most and kept up well by staff

carpets needed to be cleaned or replaced

the card key was broken on the outer doors. way too many children in the small pool.

to get back from getting his truck from the shop, the whole hotel was disgustingly dirty, pool had no water in

pool and or hot tub? it is next to the lake

parking lot in poor condition

needs a hot tub and a pool, maybe breakfast

wish they offered breakfast.but there is a nice restaurant across the parking lot

wish there was a guest laundry and they really need to improve the concrete approach into the property

also, no house laundry lets it down

rm #117 was near the laundry room and maids station...lot noise.

less surgary options for breakfast

breakfast was a lovely choice, there was even almond milk to put on the oatmeal porridge

the room smelled a bit of smoke, although it was a non-smoking room.

only thing i would add is stronger wifi

breakfast was good.

the wifi was pretty good too

not happy with the pet fee

doors are all hard to shut and open the ice machine is discusting, the pool never worked and laundry wasn t

the laundry machine was not working and it just took my money

i love that is was clean environmental were nice. loved that it came with breakfast.

loved the indoor pool and the beautiful lobby

breakfast

gym facilities and pool nice to have

wifi was out for the full three days i was present, but hotel systems were working, so it seems

room was comfy clean and staff was super..pool was warm n breakfast awesome. great location

gave us a late check out as we were participating in a 5k

major things first off we got in at 4 am and the only place to park was in the back of the parking lot where

they were out of shampoos and conditioner and laundry bags

friendly helpful staff nice room and bathroom facilities, laundry room

lots of women in parking lot soliciting also right up to entrance of hotel

to far from the casino and also does not offer any breakfast or coffee

no clean towels and wifi wasn't offered and when asked was told they not sure what it is

the late check out and the employees are very helpful.

the pool

and jacuzzi full of kids 2 days i in a row

the hot tub was awesome as well as the pool

kids running in the halls up and down the stairs slamming doors all night and morning no control by

breakfast cost skyrocketed since last stay

the property was extremely nice and pleasant. the kids really loved the pool.

breakfast staff

bathroom size and no instructions for wifi in the room not as we checked in.

bags or sugar cream etc room not worth the costs run down no view other the roof no brochures re room service

were there during a period of snow and they did not sufficiently clear the parking lot and front area to provide

pool

slow wifi, poor breakfast, no complimentary drinking water in the room.

sons car got stolen from the hotel parking lot!!!!!

only complaint would be the gym

no laundry!

day clerk was new and didn't know what laundry bags were and got a little smart with me when i asked for a couple

no laundry units.

continental breakfast

not very clean, the gym wasn't working as it was under repairs.

felt safe staying with kids during covid. staff kept room and common areas clean.

the room was very spacious and clean and loved the kitchen in the room

i had no clue that it had a full kitchen in it which was much needed

i was a bit disappointed because the pool and hot tub was not open

location was perfect but because of covid pool was closed and breakfast was a prepackaged continental breakfast

dirty piles of laundry showing in windows behind curtains

trash in hallway & elevator, kids running down the hall at night and some one knocked on my door the last night

sunday, again, no towels, my kids went to the room wet because it was almost checkout time

my kids wanted to swim but a family “rented” out the pool

kids jumping up and down on the floor upstairs and running in hall

big comfy bed and room, all quite new and pleasant. good staff and easy parking.

thing that was a small problem is the hotel is behind a shopping center, so finding the hotel and parking lot

clean. ample parking

the staff is kind, the rooms and the hotel are very clean, the gym and the pool are attractive

parking spaces are scarce. i believe we got the last spot at 11 pm.

the wifi sucks. almost non existent. the signal keeps dropping.

this location is in a prime location. food amd shopping are all around. there is great parking.

liked that it is pet friendly, as we were traveling with a dog

also late check out was given to us

wifi was difficult to access esp with the tv and apps

no laundry facility

wish it had a laundry facility for guests and it would be nice if the mini fridge had a mini freezer in it

was very dirty. rooms were a mess beds were not made dirty laundry all over

wash clothes creepy toyota tundra stops right behind me in parking lot when back up lights are engaged

outside of the building is really bad shape ,the rooms are pet friendly it smelled like dogs had to change room

laundry services were free and the outdoor fire pit area & indoor pool were nice features

free laundry is a big plus, especially when staying longer than a couple of days.

the laundry room and breakfast

laundry needs more upkeep - it seems it has not been cleaned (washing machines) since hotel opening

food is awesome and love the free laundry lots of room out side for walking pets rooms are big clean and very

breakfast area was sub par. limited options, no fruit, no change for laundry.

the laundry room

under renovations, so no hot tub, self laundry closed.

it had also snowed the night of our stay and when we awoke the next morning the parking lot and walks has

gym/dumbell and cable machine

also, having laundry facilities would be great, especially since this is a workout oriented hotel

we stayed 6 days no one showed up to take care of the room no cleaning no taking out trash no laundry service

our floor as soon as we got off the elevator and someone got sick in the drinking fountain in the pool area but

we really appreciated the wellness focus, especially the well-equipped exercise room, the pool, & the hot tub

the gym was excellent.

enjoyed some of the good breakfast, though we left 15 minutes prior to the designated start time

the pool was a little too chilly.

the gym could have been better equipped to do weights.

wifi went out, pool heater was broken, bedding was stained and dirty.

there was also ample parking space and the property was located in a nice area away from heavy traffic

as was the guest laundry room

location, full kitchen, complimentary breakfast, reasonably priced self-serve laundry, across the street from

there is also a pool, laundry, and free breakfast, and a small amount of incidentals

on-site laundry facility and reasonable charges were definitely a plus for guests with a longer stay

staff, spacious and clean room, free breakfast, short walk to a mall, coin laundry and kitchen facilities in

no guest laundry

my kids and i love visiting the kensington, the pool and hot tub are fantastic!

pool area, room is clean.

ample parking space

great rooms, excellent inside swimmingpool, hot tub, sauna, a lot of stuff to walk or jump in the gym, parking

clean room, location, and hotel amenities pool and restaurant with a lounge was nice.

great pool - nice size, slightly heated

hotel was very nice, and all of the amenities including the pool, gym, lobby are awesome

pool was on the cooler side

bugs in room, staff well meaning bit inexperienced, no usable computer in lobby , food at bar frozen nothing,

how the pool was made at one end for little kids. front desk staff was so nice and helpful.

great also because of the pandemic i think their services were limited and the food areas in the bar so i think

the pool is aimed towards kids

the pool is aimed towards kids

we ordered a pizza from room service

breakfast needs to be included and it needs a laundry room for guest

the restaurant was still open and had some amazing food and beer and i was even able to do my laundry at their

enough info - where the elevators were located, that you needed your key for the elevator, wifi

would of been nice to have been able to buy like maybe floating rings for the pool at

she went out of her way to make the christmas for our kids one to remember by working with me on the gifts from

laundry was

liked the fact that you can do your laundry there, and there is the mall across the street if you are looking

on-site laundry faculty was reasonably priced

more breakfast options could be helpful. coffee does run out quickly.

location was good and parking was free.

no guests laundry facilities

that my #1 request was to have my rooms close to each other because i had a group of high school kids and the

bed was very comfy and loved the pool being open until 11:00.

all good! gym could have a few more weights - but we made do!

through no fault of there own, the pool was closed due to construction and covid-19.

free breakfast

it's nice having a partial kitchen in the room, it's just a bit confusing with a dish washer in the room

might i add that the breakfast is a bit weak

the layout of the property meant the parking lot was a long walk from the front door

the kids loved the pool, the breakfast had good options for all of us and the rooms and beds are comfortable

free laundry

free laundry was a bonus

friendly staff, free laundry, great location

the free laundry washers and dryers

spacious room with well equipped kitchenware, nice gym and free laundry facilities

a dirty cart of laundry was outside our door for hours

stayed for a week and missed the laundry service

no laundry room

no guest laundry

the breakfast is substantial and the staff is helpful

to the employees credit he politely change the towels and face rags only to bring out of the laundry folded worn

by ac was moldy, toilet leaked, tv was way to small for that large room #114 (right across from laundry/maid

it was run down, no cable, no secure wifi, no one was ever at the front desk, and it smelled like the workers

the room looked great (both design and cleanliness). breakfast was good.

the vending machine ate my $ (which was reimbursed) and the pool/ hot tub was down.

and they're mexican hair always in all yhe laundry & sheets

i freaked out that it might be bed bugs so i went to the store and bought bed bugs spray and laundry detergent

clean, very good wifi, few restaurants in a walking distance, open pool (stayed in 4 best western this year

staff took care of every need. location has a pool and hot tub!

staff was excellent. breakfast was very well done.

free laundry and location was perfect, clean rooms

much liked free guest laundry with three new large front-loading lg washers plus three lg dryers

breakfast was typical....got the job done.

two different rooms over two nights and they made the switch very easy; room spacious and clean; kitchen

and tear, our window leaked during a heavy rainfall, and there was what looked like mold in the pool area near

amenities such as extra soap, a laundry bag, or a working ice machine on our floor were non-existent

unresponsive (difficult to get someone to answer at reception or room service or

rooftop bar closes at midnight!

i requested extra blankets for my kids and did not receive them

staff from the front desk to the housekeeping to the kitchen to the valet staff everybody was professional

the very comfy king size bed, gym facilities and river views

was exceptionally clean, staff was friendly and restaurant food was delicious and drinks from bar were good

helpful staff; great location; good bar for our afterparty

clean, very accommodating. early check in was no problem.

the gym is outstanding

the laundry room is easy access

the continental breakfast was not free and a bit pricey

no coffee cups in my room!!!! no garbage can in the kitchen dining area.

breakfast was good but would be nice to have to go like individual milk carton to take to room and

spacious clean room. great breakfast

excellent location, comfortable bed, friendly staff, good breakfast

i did not have the chance to use the gym

breakfast was delicious everyday

clean, comfortable, great value , good breakfast , everything is walking distance.

wifi kept going in and out almost every day and connecting my laptop was much harder than my mobile

the gym is great, rooms are lovely - stylish, practical and comfortable

service at the restaurant bar and breakfast was a little slow, breakfast time the coffee service station ran

the laundry room was a big bonus

when we returned we realized that the kitchen area was not clean - all the high touch areas (fridge, sink,

kitchen inside the room was good

lobby was pretty modern and the pool and workout facility was decent for this type of hotel

that said, the staff were so helpful and got us a cup of milk from the breakfast room even though it was late

the lights didn't work in laundry room and one washer didn't work

laundry is outside

that the laundry room door was locked and only maintenance could open it and they already left

the laundry area was nasty and unkept

laundry area.not clean

we used the laundry and it was quick and efficient

great room. great breakfast. complimentary usa today. convenient parking. fast check in.

the pool and hot tub! we had the handicapped accessible room and it was nice and roomy.

to parking lot resurfacing it was blocked off

breakfast was on the empty side

daughter really wanted to swim and the pool was great

pool

the pool area was clean and stocked with towels

breakfast was great, the pool was great, beds were comfortable, and the room was clean.

the coffee bar was closed one day

hotel staff were great, laundry was conveniently located and the shower was one of the best i've had in a hotel

laundry

having a laundry room is a plus!

good breakfast but hours could be extended.

the parking lot was not plowed. it was hard to park and walk in the parking lot.

did not like our room 222 that was directly above the laundry room and was extremely noisy most of our stay

our room was located over the laundry room

the laundry had been working

the room was really nice, loved the gym and pool

location, quietness , bar a met a very gentle respecting gm who was very cooperative.

close to campus for umich parents visiting kids! friendly staff. plenty of space.

was absolutely no mention of the pet cleaning fee: not when i booked online, or when i checked in

breakfast facility was understaffed and selection daily was very poor and limited

the tv monitor on the reclining bike in the gym had no sound, very few channels on the tv and the picture is

room with a separate kitchen and living space - but tastefully done - modern and beautiful and comfortable and

but the heat went out in the middle of the night and i asked for a blankets she said i'm going to laundry n

wifi is so fast!

the wifi issue did not be fixed until the last day.

good wifi

was traveling with a pet, which is why i chose this motel

hotel was modern, clean and even had a laundry room

fragrance used on sheets, most likely laundry detergent, made me sick

very clean laundry,very clean bedsheets, towels, all hotel was very clean and smelled good, clean breakfast

the kids in pool makes it really, really loud in the room

pool area was unattended, which meant that there were a lot of rowdy kids, and adults with alcoholic beverages

only thing i liked about the motel is laundry area. everything else needs improvement.

folks are very friendly. pets allowed. laundry facility.

there is a laundry facility in the motel and plenty of ice and also there is a canteen full of nice snacks and

the have everything you need even on site laundry so please check it out if your looking for a not to expensive

the wifi was weak the heat didn't work and the slamming of the entrance door was a bit stressful