there s a cheap laundry place around the corner, scooters available to rent on site, and they organise lots

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the kitchen is great (especially the free coffee), pool and hang out areas are also lovely

the room was clean, so were the bathroom and the kitchen

:) the common kitchen is well equipped and the common areas are very enjoyable (sofas to chill, big dining

laundry service ruined my clothes, although when i complained they did compensate me a little

i agree but they should offer compensation for having to do laundry

great inexpensive laundry services

the onsite laundry service was very convenient

need to go to the bar , not convenient

breakfast was great!

breakfast was great. erika the greeter and jose the line cook were highlights

drinks at the lobby bar were well mixed, in other places the weren t so great so we always got the from the

all work together to scam clients no service at all, food is terrible, they re cleaning the pool during the

if we bring kids next time, i wouldn't want our kids playing there

the bed was just ok and the wifi was only available in the lobby

barracuda hotel is perfect for what we need

like stronger wifi

no wifi available in the room.

great location with excellent pool and access to ocean! all you could ask for at a great price!

nice court yard. cute refreshing pool

the wifi is free and strong however

appears to have a full kitchen in the pictures

wifi was localized to the living room, and i was working

location, beautiful garden with a small beautiful pool area

just a tad noisy with the road but nothing serious. pool is not very attractive but still ok

stayed in the junior suite (upgraded from a king room) w/pool view

location super clean newer beds perfect pool amazing staff...a great value with towel art!

vista should provide towels for their pool. pleasant place. .

large, clean rooms, plenty of hot water, strong aircon, and good wifi

could have done with info on wifi code, laundry service, bar hours, transport, local activities, etc

and very helpful staff, best free full breakfast, perfect location, safe and secure hotel, laundry service, i

laundry service is way too expensive ... wouldn t do it again there

the laundry service (i used it only once, for 2 items) had my clothes ready the same day

the breakfast is abundant, varied and delicious

nice pool and filling breakfast.

clean and quiet (even though there was loud music across the street), surprisingly large pool and shaded area

beautiful garden with big swimming pool in the middle of the centre of cozumel

good breakfast, friendly staff, great location, comfortable bed, great pool area, quiet.

the pool area was nice

awesome breakfast and pool a block away that you can use at their sister hotel

dmall kitchen, but no cairs and table

great wifi

standard room did not have a kitchenette

beside on calle 3, there is a great bar called the thisty cougar

were not welcoming and helpful, didn t know places for laundry or any other questions about the island, but

the kitchen was very poorly equipped

it has a kitchenette but not really anything to cook with.

kitchen didn't have space for food preparation very limited kitchen supplies

the only thing is the wifi could have been better

great deal on breakfast and laundry made our stay even better

perfect location, comfortable beds good cheap laundry service

the laundry room looked like a bomb hit it

coming from, i assume a laundry room or boiler, sometimes was waking us up in the middle of the night

the hotel has a small kitchen that guests may use a nice little courtyard, comfortable sitting areas and there

outdoor pool and view are really beautiful

beautiful view, great staff, intimate, nice pool.

the pool needed some serious attention, paint was peeling very badly

quiet hotel with beautiful grounds, nice pool and patio furniture

clean pool

24h laundry service which did a very good job (clothes were really clean) compared to some other

the assisted us with laundry and hiring a scooter

you can drop off your laundry at the reception and it will be taken away and brought back the next day

cheap and good laundry service too

they do laundry

wifi works great and free parking makes it easy to rent a car and explore

my kids were in heaven

my kids were in heaven

pool was a little dirty

free parking inside

in spanish work on her thankfully) because of it but then we were in a room that was under the laundry machines

location and great service with a great breakfast and friendly staff great rooftop pool with good views of the

wifi is good, nice pool area on the roof, free hot breakfast, and you can't beat the value

the rooftop pool was fantastic with views of the harbor

this trip, i was mainly interested in 5 items: pool with lounges, free room wifi, breakfast, elevator, and close

the staff are very cute and helpful, we payed for a laundry service which was very helpful towards the mid to

wifi coverage was poor in the rooms (in fact, for the most part we couldn't catch the wifi at all

ivan kept us very entertained and full of tequila for the many hours spent at the bar there

beautiful rooftop pool and lounge seatings

) and gave some great recommendations for diving and dining options, and ivan at the bar sorted out any thirst

nice staff who help us with renting a scooter and also with some laundry

room service

check in, room a good size and well equipped with ac, wifi, fridge, large bed, nice bathroom and patio area

superior room is very spacious with a large bed and good view of the pool and ocean

on our 3rd day really rude sweaty chef came out of the kitchen to shout at us because we complained that the

renting scooters and laundry service all worked effortlesly

they were always very helpful with arrangements and plans and laundry

breakfast with a view as well

we loved the hotel, the ambience, the pool, the restaurant

the restaurant was really good, the breakfast was delicious

mirena at reception helped us organize a jeep rental, laundry service and had lots of great recommendations

they held me get my laundry done

wifi was erratic and at times there was none

the wifi was strong and the hot water pressure was very good

the pool overlooking the water

asked for laundry to be cleaned, was told same day return, then not available till next day

wifi was a bit sporadic in the room but much stronger closer to reception

supermarkets and stores close by and free parking lots

wifi was not good

lovely swimming pool

nice pool for rest after racing and surfing, quality food at anytime

the only thing i can think of is that the pool was a little cool.

utilized the hotel laundry service once and it worked great

laundry on site would be great too

the pool is always very clean

perfect area easy pick up for diving! great pool and staff! luis and santos was the best!

del mar hit our expectations, kitchen and divin succeeded

didn t work , mini fridge didn t work , light bulbs burnt out, laundry service was not available for the

even for the room service staff

kids are not allowed in their dinner restaurants, men are not allowed in dinning hall (breakfast, lunch) wearing

we also thoroughly enjoyed the free room service and minibar as well as the daily snack bar that was offered

while the food was good, the breakfast lacked

suites turqusa staff was very helpful providing recommendations where to eat, rent a car, make a laundry etc

very relaxing pool and beach area with good snorkelling and 20 min walk to the city centre with good restaurants

small niggles: the cutting board is very small, kitchen knife not sharp, and in the kitchen, there is exactly

swimming pool a plus

free wifi that worked fine

y ou have to ask for room service everyday because they are lacking in staff and fearful of getting the virus

pool area is great and perfect for snorkeling or

not having room service for food service was hard because its not located in an area that you can just walk to

bert great place. clean and modern. great breakfast. pool and private sea access really cool

room had a fully equipped kitchen, living room, separate bed room and big balcony

mini bar with iron and board, complimentary shower gels, hairdryers and the hotel provides a laundry service

nice rooms, nice breakfast

very good breakfast

there was hardly any wifi signal at our room

we where located in floor 3 and it was very noisy (you could hear the neighbor yawning, the kitchen chopping

vibe, different areas to relax, exceptional service throughout, spa treatments,

ocean pool on site lets you go from hotel direct into the ocean

the lady who i called for room service was very rude about the situation

minimum parking

the restaurant and spa is fabulous too

they brought in a dehumidifier but we had to have our laundry done on site so it didn't smell sadly

wasn't too fond of being awakened at 3:00am for room service that i didn't order

and clean beach, tranquility pool was an excellent retreat, personnel was exceptionally friendly, food in the

the beach, parking and room size.

there are 3 separate beach areas and a spacious gym with ceiling to floor glass views

air conditioning turns on by itself i also wasn't too happy about that they told us we had 24h room service at

you can have anything you want for breakfast

breakfast was great!

we were not informed of the self serve bar and only learned from other guests

we were not aware of the wake-up baskets and only opened our door on the way to breakfast to find a basket

we had the best breakfast every morning

kids loved it

very very good breakfast and secure area

we will come back and we can highly recommend playa azul golf spa hotel

if i had to dig deep, i might ask for a few more vegetarian options at the beach bar for my super picky husband

also did not like babies with diapers on in the pool

the pool was cold and needs to be heated!

the resort provided food and drinks at all opportunities, including room service, free mini bar, and coffee

very warm reception, good food and room service all night

location, staff, great food. spa was amazing and games around pool were fun.

covid excuses when no service provided (1) no laundry service ( because hotel was at full capacity

laundry facilities no dry cleaning facilities

but the bar up there is closed, there are no towels and it just looks abandoned

the pool area is small but nicely designed and easy to oversee, which worked well for the kids

help us get our room cleaned before noon, since it was new years eve and we needed to have our kids ready for

also, wifi did not work well in our room but was excellent in the lobby and outside

there were always some activities going on for kids and adults

haha we tried to order room service but our phone didn't work and no one seemed to care

i didn't like they didn't have a wifi connection in the rooms

warmer pool water.

use a laundry facility

biggest issue was that golf was not included - which i did knew prior, but we were told we could add it by

is common to find plastic all over the place from glasses, trash from balloons that were given to kids,

breakfast was good (best scrambled eggs i've had and french toast was very good all but 2 days);

no time to try the spa services.

ice machine didn t work but every bar supplied ice and room service.

the pool is so tiny you don't get to separate the adults (most of them pretty drunk) from the kids so it's just

ice machine didn t work but every bar supplied ice and room service.

the pool is very small and there is no ocean view

sewer system underground, was so bad in certain area around the bathroom next to the swimming pool

no speakers, no laundry carts, only noisy birds enjoying the morning light the beach is groomed every

room service for breakfast was great

as our room was not made up every day and we paid for preferred and unfortunately the snack/mini bar was not

seem short handed at breakfast

the spa was also fabulous

kids had so much fun everyday with games by the pool, easter bunny, movie night, and of course the

our kids were 24 & 25 and there were alot of young adults for them to hang out with

service and a great team (hostess :vanessa, waiters: manuela, jesus, ananias, and hilario at the bar) also i

we were very disappointed to discover that the wifi was not free, it was 12 a day

paid for wifi and it was terrible but didn t have time to waste on the intenet anyway, i was busy drinking

my kids adored him

it s beautiful and we could see the fish in the ocean from the pool deck area.

) pool bar drinks tasted watered

breakfast could close later and buffet at the beach stay longer

drinks are fine and barmans are all friendly and welcoming but victor uc was the best

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

we used the spa for a swedish massage, it was amazing

very late check-out option without extra fee), amazing and very spacious rooms, incredible staff fulfilling

beach bar was great, the coffe place

even the most loyal meat eaters (but they do have non-plant based options if you need them) the room service is

close to $200 extra per day for a 2 year old (who doesn't eat much at all and cannot use the kids club as it's

we barely saw a bartender in the swim up bar behind su casa

the bar and restaurant and the staff was amazing

im single so lots of kids but had adault pool so no big deal

parking situation for our rental car was not good

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

free parking rigt at the reception

gym was excellent

pool was dirty

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool volleyball games were great fun and got us talking to other guests

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

the pool is small but nice and refreshing

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

small shallow pool

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

breakfast was great

the room service food after hours is not very tasty and one night it took almost 2 hours to arrive

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

the bar is super quiet and no atmosphere

the buffet breakfast

breakfast buffet, house keeping up to par, laundry service great, all services used were great

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

and the food and bar all inclusive was exceptional

was a lack of activities for kids and adults during our stay - even though they were advertised

food was very good the beach was amazing we are very happy with the service the kids club had very nice activities

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

don't get fruits all the time, only in breakfast and lunch times

breakfast, lunch and dinner - a very large selection and very tasty

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

i did enjoy the breakfast as it was simple and had a nice variety

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

so many pools, great for kids with a water park, food was fabulous and so extensive

the massage at the spa was very good.

didn't get up early enough to eat breakfast

however, they do have golf carts to help

kids enjoyed the entertainment and kids club

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

while the buffet was great, the options for kids in the restaurants was very limited.

wish the wifi would have better service everywhere inside hotel rooms for some reason it would not work

layout and pool location. access to the beach was great too.

the staff were friendly and welcoming, the rooms were spotlessly clean, and the wifi worked well throughout

the location was great and right on the beach, very clean, helpful staff and a great little pool

it's a shame the wifi doesn't work everywhere.

we enjoyed the pool

the wifi signal doesn t reach the rooms properly, but honestly it was a perfect way to disconnect

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

no. only a self-serv laundry would be nice

was really good for a get away adults only time

adults only should be just that

with a bunch of kids running around, be prepared to wake up no later then 8:30am with all the families as you

small but decent gym

laundry took 36 hours not 24 hours / 2nd lot 24 hours just happened the first went in on a saturday

also, a laundry service is what is expected by most us travelers

we liked the hotel making an effort to reduce use of water for unnecessary laundry for environmental reasons

the laundry service is also great

a little problem with the wifi, but it was solved rapidly.

had the room way in the back on 4th floor so every time the staff was doing laundry we heard everything and it

the pool looks a bit dirty, we didn t use it

wifi we didn t even use because our us phone plans worked and you had to agree to give all your

did not know the breakfast was included and at at the restaurant next door where the food was included

pool area was not very inviting

the reception was super helpful in booking different tours and offering different services like laundry or taxi

great breakfast

location on the beach. clean pretty rooms. very nice bar / restaurant next door.

there are parking places in front of the reception, so it is easy to leave the car

parking was available which was a relief

good wifi

expensive laundry service and high charges at the atm at the hotel.

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love

we also really liked the italian restaurant, la traviata, as well as the breakfast buffet at the palms both

better kids area would be

there were some detergent, sponge, dishwasher, laundry, oven and so on

clean, modern 2-bedroom apartment with 2 bathrooms and laundry facilities - what's not to love

it was fully equipped and they even supplied laundry detergent, kitchen roll and coffee pack

they did offer us free breakfast and 3rd party laundry service though

unlimited filtered water, laundry in the condo and the nicest staff ever

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

good wifi

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan,

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

we had some difficulty accessing a strong wifi connection.

that the pool is around 6ft deep in all areas so not great if you re not a super confident swimmer

swimming pool was nice

pool shaded all day and water cold

employees at the reception desk are very friendly. indoor swimming pool a +

times of the swimming pool - had the times the wrong way round: instead of 10

had a problem with the laundry service that was promptly resolved but if you send delicates, you must specify

i love the pool swim laps

some rooms are small but we have upgraded to a bigger room by the pool which was excellent

wifi signal too weak

wifi was not available in the room

liked that the kitchen was decked with proper items

location in the heart of pdc whilst not too noisy with nearby bars and clubs

wifi was great throughout the building and though the room is very small, there is a patio space

there is a bar on the roof which is nice, but could do with being a bit better stocked

also, needs kitchen towels to dry dishes after they are washed

size of apartment, very clean, great pool and beautiful gardens

fully equipped gym named the gym was included in the price

the individual helping us couldn't access the property with the code, so we had to go through the parking garage

i loved all the plants in the pool area

the pools that run through the courtyard