simple, elegant room , very comfy bed, wonderful river view, good pool and spa pleasant staff

we did get room service for coffee and tea later in the day

nice clean and newer hotel. right on the water close to everything. free parking

were in an inside room that faced the parking lot

pool was clean and kids loved it

not even sure if the linens get cleaned so we were told we can get new ones from their laundry room

we had to go all the way to watertown to walmart to get towels for us and the kitchen

the room also has a kitchen (fully stocked with pots, pans, plates, silverware, and a full fridge) and there

my wife was very upset and refused to use the kitchen area

no one after 5 for wifi or tv issues

didn't like the fact that anyone could come into the gym and pool even if they were not guests

no room service. the corner shower was very tiny.

we loved everything but pool and hot tub need updating and a few other things.

wifi was too weak, useless.

gym area was small, only had a few items and was very hot- opened at 9am so if you want to get out

bed was comfortable. laundry room was great.

i also appreciate the laundry room

happy about the laundry room

very clean and lots of amenities like free laundry and gym

parking. kitchen.

there was a iron iron stand, and a laundry bag

- no one came - i heard loud voices from down the hall - walked down and 3 employees were in the laundry area

close to fort drum. easy to get to restaurants, laundry, shopping etc.

i was so glad there was a laundry

i was worried that since our room was right next to the elevator and laundry room that it would be noisy but

stayed two nights, caught up on laundry after a week on the road, walmart and many other shops near by

phil told me to stay out of his area (he was folding laundry when i found him) they are little children, he

guest laundry dryer also needs to be deep cleaned so it dries properly, the lint trap doesn't even sit

needed to do more clearing of the ice in the parking lot area. and walk ways

breakfast was meager, parking lot not well lit

comfortable and clean. breakfast was good. was glad to use the laundry room.

happy to have the opportunity to do some laundry during a long road trip

we appreciated having a guest laundry room on the premises with reasonable prices ($1 compared to $5-7

swimming pool for the kids, continental breakfast was great.

was terrific, kids enjoyed making their own waffle, if you leave hungry it’s your fault

self serve laundry service and they would offer the hotel next door to do your laundry but they too didn t

no laundry facility. however you could go next door to the hilton to do laundry.

no customer laundry facilities.

the breakfasts were awesome

we had a jacuzzi suite that we enjoyed along with the pool

just found the laundry after three days

the laundry room was located in close proximity (next to our room)

the beds we re comfortable and linens smelled of fresh laundry

was no parking when we got back from a long dance competition night and had to go in to complain there was

breakfast, room

you can do your laundry, and there's a fitness room as well

door leading to drop-out laundry (on the 4-th floor) during windy night making additional noises to already

helpful staff. compfy room. fast wifi.

very friendly staff super clean rooms high speed wifi excellent location

wifi was weak

complementary water and laundry facility

the gym is good sized and they gave us a bottle of champagne with the jacuzzi suite

pool is tiny

on site bar and restaurant was very

only problem was the teenage boys that invaded everyone at the pool with their dangerous ballgames they were

my kids enjoyed the pool

no breakfast and no pool

wifi did not work

the pool was warm and clean

having an unattended firepit in the parking lot is concerning

having a pool and laundry on site

no hot water ice machine 3 floors away laundry broke no table in room tv had no guides remotes worked part time

wish they had a laundry bag in the rooms, but not much of a deal breaker.

we had easy access to all amenities: ice machine, soda machine, laundry room, breakfast, and the pool

breakfast, cleanness and good customer service .