hot water the water had no presure the a/c cool very bad no door in the toilet bed very hard the breakfast is

excellent customer service, clean, good service and great breakfast

staff of the hotel is very helpful, the breakfast was great in a very pleasant place at the terrace and there

good air con. breakfast on the rooftop patio was yummy.

good breakfast, friendly staff, facility was clean . overal good experience for a short stay.

the staff were friendly, the rooms were good enough for a night, breakfast was delicious.

no hot water and poor quality coffee at breakfast. everything else was perfect!

and the doors weren't soundproof - was pretty noisy with other guests right outside having breakfast in the

lilibeth was so kind to make us breakfast to go since we were leaving so early

beautiful place - calm, quiet, safe - great kitchen and very helpfull staff.

good breakfast

wifi is iffy but i suspect that is throughout the town

wifi stopped working

the breakfast was terrible with instant coffee

intermitted wifi

is a shop (snacks, drinks, alcohol, cosmetics), a restaurant (local dishes, fresh and tasty), a bar and a wellness

breakfast was amazing

i had to leave early and i asked for a breakfast to take, but it was too poor.

the breakfast buffet menu might have had more variety from day to day.

the quite of the room, a good bed , nice breakfast

services, cleaning, pool

wifi was slow, a pain to get working and mobile data didn't work either so it's impossible to do

room, the bed was so uncomfortable, the bathroom extremely outdated, and the bar menu was very limited

eggs and pancakes at the breakfast were good as well

service to take you to the airport they suddenly modified prices and put them more expensive for laundry and

* for kids the swimming pool doesn't have chlorine so no red eyes what so ever, its only 0,50m deep and

lots for kids to do

place, great location and staff was amazing, on the weekends there are recreation for the kids

resort hotel with wonderful pool area and direct access to a lovely beach

the wifi was good and the staff friendly

wifi barely worked - don't recommend for working travelers

price is very good and the location is close to the airport, finally, they have parking for the cars

of the airporr, clean, good wifi, nearby shops with food and street food

the pool was nice .

the wifi didn t reach our room

was only parking inside the hotel premises for two vehicles

pool looks nice bit it needs a deep cleaning in the corners, if the wifi fails you will be totally stranded as

unfortunately the light and wifi went out for seven hours

unfortunately, the wifi was unreliable

good breakfast and customer service.

close to airport. quiet cheap. pool looked nice but i was not here long enough to use it.

in the room, the 1 big bed is 2 twin beds and uncomfortable in the middle of the bed, basic breakfast, it was

breakfast was very poor

breakfast of arepa and eggs and

laundry service destroyed my clothes, poor english, check in at 4, people walk half naked in the

and the last thing made me really sad - destroying my clothes by laundry service

(for example, sent out 1 bag of laundry and was charged about $150 usd

sandwich from room service wasn t nice, specially the roasted chicken sandwich

good gym

laundry service not included and ridiculously overpriced

free and fast wifi

pool and jacuzzi were available after some time

our room was beside the kitchen, the pool, and it was noisy.

wifi works

a couple of loads of laundry cost over $ 100 dollars

the dinner and breakfast were good

the only other issue was the breakfast not having bacon (again very minor issue)

of facilities for adults and kids

for families this is the better hotel to go, kids will love it

asked for the laundry service prices 3 times, it was never brought to my room

wifi didn't reach out room (room #101).

seafood, beautifull facilities, kind staff, really close to the beach, delicious breakfast

no sushi bar anymore ud83dude1e

hotel is well located, just next to the beach and with lots of pools and common areas, parking, gym, etc

breakfast- cold and bland eggs

my only complaint was breakfast which involved very cold eggs

breakfast, desk attention.

the breakfast too poor and not enough variety.

property needs maintenance and remodeling some staff need training the staff in the breakfast buffet need training

great wifi connectivity

stayed at this beautiful resort (the lago resort) with our two kids and had a lovely time

the service at the beach bar was very

good live music at the beach bar during the day

pool, comfy beds, great location by the beach, delicious food, cold ac and games at night for the

only problema we have was with the snacks at the pool, apparently the kitchen was very busy so i took almost 1

only one pool for kids

a lot of things to do for kids the rooms are clean and comfortable

only one pool for kids

property is nice, the beach is clean, the swimming pool is very nice, surrounded by beautiful palm trees and

just a bit twisty the way from the building to the main swimming pool

laundry is surprisingly slow for a hotel of this kind

the bar and social areas close super early, 11:00pm

the spa is great

food at the restaurant was great and so was the room service

the room service menu could be longer and should include vegetarian options.

when on vacation no one wants to deal with maintenance issues or incorrect pricing the laundry is not practical

system they have for the pool towels is a bit complicated

it was located on the 3rd floor right be a gorgeous pool but extremely loud

as a consequence, none of the facilities of the building were working: neither the pool, nor the saunas

upon arrival they ask for documents for kids that weren t made aware to us before traveling, so check in took

information about pool,the hotel showed pool like own however you have to walk to another tower to enjoy it,

the pool was good for the kids

there was no dishwashing soap in the kitchenette.

the pool is huge and lovely

expected and the staff in the buho restaurant was nice as well as the woman serving in the coco bar (the only

laundry service took much longer than expected, not enough chairs in the hotel's part of the beach

staff was very helpful and laundry service was a plus

the gym could be better - it was okay. also finish furnishing all the balconies already

the beach is pleasant and great for kids

the roof pool and bar has a breath taking view

there s no bar and laundry service either

food, swimming pool, rooms, smart appliances

restaurant after a morning buffet breakfast

they said we can have breakfast the next day, we just needed to pay

further, you have the kitchen in the room, but no dishes, pans, etc

besides this, breakfast at irotama is not worth it

there is no restaurant or gym at reservado. this is not as advertised.

the infinity pool was large and amazing

and sent us to another building that didn t have the facilities that we had booked initially (kitchen, small

great stay with kids or with friends

was great (breakfast and dinner), coffee was delicious, and the staff were lovely

the breakfast and evening meals were amazing

i also had to work remotely for several hours during our stay and the wifi was the best we have experienced in

great breakfast, great beef on the wine for the dinner

the food was good - we had dinner there one night and enjoyed the complimentary breakfast

the noise from the pool. loud music until 23:30, and wifi never worked.

very clean - swimming pool is super nice for kids

the outside installations were nice, great pool and great outside look

i would definitely rate this as a 4 star hotel if they would have a better breakfast

breakfast, pool and room

they were always there to answer our questions, made us lovely healthy meals, did our laundry perfectly and

washed away in the rain and we had to jump across the gap, not safe at all especially for young kids/ inexperienced

good wifi for working

goes out during certain hours, would ve been good to know those hours ahead of time to use wifi and charge

also, because i remember reading some reviews mentioning a bad internet connection: the wifi was excellent

the pool bar was very good

breakfast was amazing and there's was good selections

breakfast was great - but too much salt for me

the pool, the beach, the rooms, the views, the garden, the restaurant, the bar - it was all fantastic and way

breakfast in the morning was great

the new room was located on the second floor on top of the hotel's storage or the laundry room ( we are not

no drink service at the pool. bar staff seemed disinterested to serve drinks.

hotel has activities arranged for families and kids which was very interesting

clean room amazing breakfast super nice staff

only thing i didn t like was that the parking lot was separated from the main building so you had to walk like

i later found out he removed our belongings and placed them in the hotel laundry room without my permission

the kitchen staff were very accomodating as we are vegetarian so that was appreciated as i was

breakfast was excellent

room is ok (but quiet old) , kitchen corner with sink is nice but not so useful, as stove is not possible to

extra beds and kitchenette leave no room for comfortable seating, but it certainly wouldn't stop me from staying

additionally, the hotel should consider some form of room service

breakfast had a limited menu

the breakfast

no parking

have turns to use the pool with max capacity of 4people (the pool is tiny), yet they did not enforce their

the kitchen

big clean room, nice pool and good breakfast

big clean room, nice pool and good breakfast

great price and breakfast was good

the wifi doesn't work she try do everything, she changed the account but the wifi stil doesn't work

cheap mismatched furniture and even though i'd paid for breakfast on arrival i saw what was being offered, i

had to leave very early in the morning for the airport and although breakfast was included in my hotel price,

no mini bar in the room. poor water in the shower, soap and toilet paper. no hand towels

s near the beach they have a pool though it s a bit warm

air con, a pool, free breakfast, restaurant for dinner if you don t want to go elsewhere, cheap laundry

- we gave them a big bag for laundry with moist clothes (as in minca humidity is very high)

they have a book exchange and good laundry service

property was nice and the kids really enjoyed the river

nice hostel with good pool and access to the river, the breakfast was very good

didnt like that the laundry was very expensive and the staff didnt have clear the information about the prices

us hang our clothes on their washing lines to dry and when it started raining they even hang our laundry inside

- we had our laundry done and it came back wet

friendly staff, good breakfast, clean rooms, did laundry for decent price, good wifi

laundry service

did my laundry and it was ready really quick

nice swimming pool (really refreshing) and also very nice that they offer room service

but with its pool, restaurant, bar and views you wont want to leave that much anyway

whether from looking out from our room, the restaurant or the pool/bar, there were spectacular vistas of the

) same for bar and restaurant cabanas are very close to each other so it depends on your neighbors but on the

the host is wonderfully helpful and kindly did a load of laundry for a very small fee -- particularly useful

people and finally a private room inbetween, also laundry service

complimentary coffee, very cheap laundry service, and great kitchen to cook if you want

great wifi and really helpful host, juan, who speaks good english we loved all the birds we saw while

there are a couple parking spots that a non 4wd car was able to make it to with careful

location just at the end of the main street in minca, right on the trail to marinka waterfalls - laundry service

price for doing laundry is great as well

good location, laundry service, kind staff, got contact for reliable transfer.

we also enjoyed the laundry service, comfortable beds and the simple but tasty breakfast

nice stay there it is right next to a football field but wasn t a problem it has a pool and laundry

laundry was done in half a day (cop 15,000)

my room was right next to the reception and laundry room and right underneath another apartment - so i was

the personel was very friendly and laundry service was reasonable priced

laundry service available but 4 times the price of places in the town

we were able to get laundry done inexpensively and pick up water bottles, tour info or a cup of coffee in the

pool was a little awkward to use and the property was expensive compared to others in the area of a

minca is so worth seeing and this hotel is perfect to both hike in the mountains, relax at the pool and be

the hotel is great for families with kids as it has a good swimming pool

us arrange a taxi service from santa marta to the facility for a good price and they adapted the breakfast to

the breakfast is decent. the staff was very kind.

wonderful hosts arranged decent meals, drinking water, laundry and airport transfer

the pool wasn't very clean.

secure moto parking

staff and swimming pool

- wifi system works really terrible

it’s really really clean, offers a great laundry service, really affordable and all of the staff are so

staff is friendly, they offer laundry service at afordable price

their laundry service (10k cop per bag) was quick and great

super cheap laundry service

there is a fan in your room and you can get your laundry done too

nice pool and gardens, friendly staff and modern rooms.

tasty breakfast - worth the wait

there was no comfortable seating anywhere to be found near the pool or in the garden areas

the staff were super-nice and friendly. property is nice. breakfast was good.

so, my room was not ready and the grounds and pool looked untidy when i arrived

minor annoyance and not the properties fault but a daily sunset bar with a loud dj set viewpoint just up the

not the type of place for people who don't enjoy kids around

common area was comfortable with couches, games, wifi and tv, and a restaurant

former bar spaces transformed into storage, hosting an assortment of forgotten items

wifi only available at the mirador

also, there are only vegetarian or vegan food options for breakfast, lunch and dinner

kitchen that stopped serving food at 8 when out walking tour organised by the hotel finished at 830

the breakfast granola bowl was delicious but dinners a bit hit and miss

i didn't realize i had to sign up for activities, and breakfast, in advance.

on one side and the children on the other, so we were regularly inundated with the noise of these kids going

nice staff and they were able to do our laundry as well

bed, very nice staff and amazing breakfast

the location and that there is not multiple options for breakfast

decent little pool

breakfast was good too

wifi could have been better

- directly at a main road. pretty noisy. bring earplugs! - wifi is not working constantly.

big things: no breakfast and no shower head (very weak water pressure)

i recommend including breakfast no continental breakfast

cozy, clean, safe, good breakfast.

location wasn t bad, at night might have to be more careful. the breakfast was really good.

the wifi is pretty good, the laundry service is done within the day (provided drop it off in the morning) and

a bit expensive for laundry and food but they're quite isolated so difficult to go

there's a bar out there too if you'd like a drink - there's a bunch of activities you can do (birdwatching is

my son had a blast playing with the kids of the wiwa indians from the little beautiful village nearby

enjoy the nice wiev on sunrise or sunset and the best vegetarian food provided by kitchen staff

early check in we have to wait but not much so really good

wifi didn t work

wifi was very bad , very noise at night but understandable being located very central

it was really noisy, next to the hotel its a bar and the music was way too loud at 4 am.

the wifi signal constantly dropped out

friendly and helpful staff, very good internet connection, good breakfast

the breakfast was the same every day. nearby beaches get very busy.

nice frontyard where we enjoyed the breakfast and also lunch couple times

wifi is ok

wifi does not work in the room

wifi was broken the night i stayed there

they allowed an early check in when i had to bring my bags before going on a trip till the evening

rooms are very big, mine had a living room and kitchen.

the included breakfast was nothing but a disaster, as it was pretty tiny and half of the menu was not available

breakfast although included is extremely slow and limited

the breakfast star at 7:30 a.m.

location and pool

breakfast: the menu looked promising but the hotel run out of all but one of the listed options

wifi was weak. kitchenette didn t have proper tools for cooking.

so no where to sit except plastic patio chairs, with no table kitchen equipment very limited

wifi was weak. kitchenette didn t have proper tools for cooking.

towels for pool

the pool was very nice

it is a wonderful pet friendly place and the staff is amazing. food variety is also a plus.

breakfast was the really bad point

poor breakfast, cold shower

views are outstanding with a pool and hot tube

excellent pool to chill out in and some interesting tours to choose from

expected a bigger pool as i got the feeling from the pictures, but you have a beach around the corner

and all of that you can enjoy it next to the beautiful view of the beach while you are at the pool or seated

i really enjoyed lounging by the pool on the patio

wifi spotty at times, could use towel hooks.

ac, good wifi, edgar is a very nice guy

pool is more of a jacuzzi.

the pool is more for little kids, as it's too small for adults

swimming pool friendly staff

drove my car and so the hotel had a small space in front to park my car, room was spotless clean, wifi worked

everything was ok but swimming pool could be bigger

the laundry service is too expensive

matheo, is very helpful in every possible way. they will do your laundry.

the pool is dirty and no one uses it as it is very small, not like in the picture

so we waited at the pool in front of our room and nobody entered the room

place was great, as promise the pool area was there, repeception working at all times, allowed to let the luggage

location happy employees excellent attention by milton front desk bad: water of swimming pool to cold freezing

the pool is little and the view to the beach is just a little bit because the main that you can see

wifi isn t good, half of the time it didn t work, the other half of the time it reminded me of

pool was nice

breakfast was good and location excellent

value for the money, great location, strong wifi, delicious breakfast included, staff was helpful actually the

stuff is friendly and the breakfast is good, they change the menu every day

wifi was ok

breakfast was wonderful! the hotel is very close to the beach access.

the breakfast option was great. it's a block from the beach so that's good. quiet.

secondly, if you want to do laundry you have to write down by quantity how many socks, shirts, etc you have

had paid cash for the bar bill each time but at the end a we were given a bill to pay

swimming pool area is nice and nearby bar serves great cocktails - price is fair - luggage storage service was

facilities are good, the pool was bigger than expected, the breakfast was delicious and the bar service very

staff was great, especially the house cleaner who had to do extra mopping, and the restaurant and bar servers

the pool is great

this is why we had to change to a room in the back, facing the parking

fantastic bonus that you can use the large pool overlooking the beach at the sister hotel

room is dated and breakfast was very simple. wifi log in needed constant refreshing.

swimming pool area and easy access to the beach is the benefit of the hotel