staff, good sized room, close to numerous fast food restaurants, and reasonably priced self-serve laundry

the laundry room must have been next to us, since we could hear thumping like something large was in

pool was too cold for us and the blackout curtains let too much light in early in the morning

i like the room and spa tub. it was very clean and staff was very nice.

well-located, good parking, clean rooms, easy check-in, good breakfast.

fragrance used on sheets, most likely laundry detergent, made me sick

very clean laundry,very clean bedsheets, towels, all hotel was very clean and smelled good, clean breakfast

hotel was modern, clean and even had a laundry room

breakfast is the only thing.

pool area could use more places to sit and tables for people to keep their stuff or job-swimmers to

we used the laundry and it was quick and efficient

to parking lot resurfacing it was blocked off

plenty of free parking

breakfast was on the empty side

breakfast was nice

laundry room smelled like urine. (homeless colony lives near)

laundry is outside

his shirt was wrinkled, like he pulled it out of the laundry basket and did not iron it

the lights didn't work in laundry room and one washer didn't work

the laundry area was nasty and unkept

friendly staff, free laundry, great location

spacious room with well equipped kitchenware, nice gym and free laundry facilities

the free laundry washers and dryers

well equipped and clean. brilliant to have the free laundry.

free laundry

the laundry room was a big bonus

modern and sleek- all new amenities and kitchen

when we returned we realized that the kitchen area was not clean - all the high touch areas (fridge, sink,

kitchen inside the room was good

we stayed in the suite with a kitchen, which had everything we needed to prepare our dinner

the kids loved the pool, the breakfast had good options for all of us and the rooms and beds are comfortable

it's nice having a partial kitchen in the room, it's just a bit confusing with a dish washer in the room

breakfast was good!

very large rooms, great kitchen set up, clean, updated.

breakfast could be better. i was disappointed in the breakfast options.

laundry was

liked the fact that you can do your laundry there, and there is the mall across the street if you are looking

on-site laundry faculty was reasonably priced

breakfast location

real free breakfast

the kid pool was everything

great also because of the pandemic i think their services were limited and the food areas in the bar so i think

loved the patios where i could read and relax and have wifi

we loved the pool area for kids and the great hotel!

and the bar was nice in the evening

was accommodating and professional, room was really nice with updated bathroom, breakfast area was open 24 hours

clean, comfortable, great value , good breakfast , everything is walking distance.

good location and nice breakfast

breakfast was delicious everyday

wifi is weak

the gym is great, rooms are lovely - stylish, practical and comfortable

service at the restaurant bar and breakfast was a little slow, breakfast time the coffee service station ran

room - internet tv, dining table, kitchen, availability of medicines, laundry

there is also a pool, laundry, and free breakfast, and a small amount of incidentals

as was the guest laundry room

location, full kitchen, complimentary breakfast, reasonably priced self-serve laundry, across the street from

on-site laundry facility and reasonable charges were definitely a plus for guests with a longer stay

we stayed 6 days no one showed up to take care of the room no cleaning no taking out trash no laundry service

also, having laundry facilities would be great, especially since this is a workout oriented hotel

microwave on the floor and not in each room, the only other thing was having to pay extra for breakfast and/or

the lobby was a comfortable, cheery place for the family to meet up and the kids loved the pool and hot tub

comfortable beds, staff, quiet, very clean, great pool and hot tub

free laundry and location was perfect, clean rooms

much liked free guest laundry with three new large front-loading lg washers plus three lg dryers

the people, the room, the breakfast, the facility

spacious suite with two beds and kitchen. pool, parking available wifi with no problems

the gym facility was nice and they had a small pool

no guest laundry

my husband and i enter the room before the kids to disinfect the room and used clorox wipes to clean the surfaces

also, no one enforced the no-kids after 10pm in pool area

pool parking small gym sauna

it woke the kids up in the morning

breakfast needs to be included and it needs a laundry room for guest

the restaurant was still open and had some amazing food and beer and i was even able to do my laundry at their

is hotel is very nice, has a nice bar, good breakfast, nice rooms, nice pool, and a great location to umich

room service was great

pool was a bit cold

the laundry room and breakfast

the free laundry was also a great service

free laundry is a big plus, especially when staying longer than a couple of days.

laundry services were free and the outdoor fire pit area & indoor pool were nice features

complimentary laundry room for guests was a great bonus

gym facilities also met all our needs

there were unsupervised kids who were running on the pool deck, jumping and splashing into the pool, and

pool was a great addition

my kids got sick from the quick temp change

comfortable beds & linens. pleasant decor. friendly staff. pool & exercise room available.

the gym could have been better equipped to do weights.

the pool was a little too chilly.

location..hot tub and pool

breakfast and pool.

clean in the parking lot and lobby area

no guests laundry facilities

wish family could have used pool. not sure how other people in my party could get a breakfast

that my #1 request was to have my rooms close to each other because i had a group of high school kids and the

and to top it off couldn't even get wifi to work on x5 kids nintendo switches

was closed for a day and a half for maintenance, which was disappointing for our kids

the laundry room

under renovations, so no hot tub, self laundry closed.

breakfast area was sub par. limited options, no fruit, no change for laundry.

breakfast was so so

free, easy parking

out dated. breakfast wasn t a breakfast at all. very unsatisfying. thin walls.

not very many choices for breakfast

great staff and decent breakfast

free breakfast was awful

queen room with kitchen was very spacious.

the coin operated laundry uses an app that you can put a minimum of $10 deposit into, though getting a refund

laundry area was neat and usefiul

phone didn t work remotes for the directv box were not programmed to the tv if you have to do laundry bring

carpet is stained badly could consider tile flooring in the pet rooms.

cute little lake side town with something for everyone. the hotel was pet friendly and clean.

be helpful to have pet free rooms

staff were excellent- front front desk to the lady in charge of breakfast

good breakfast

for improvement bigger towers for the pool area

nice setup; great kitchen; comfortable living and bedding areas; clean

but the heat went out in the middle of the night and i asked for a blankets she said i'm going to laundry n

bed was good. room good. location for pet, excellent.

hotel wifi was better than expected as well

pet stays free.

wifi is so fast!

the laundry had been working

our room was located over the laundry room

did not like our room 222 that was directly above the laundry room and was extremely noisy most of our stay

hotel should not be pet friendly with the price they charge

liked the breakfast buffet, bar, gym and pool

laundry

hotel staff were great, laundry was conveniently located and the shower was one of the best i've had in a hotel

having a laundry room is a plus!

great shuttle service to u michigan and downtown ann arbor

used the shuttle one day

bartender in bar was not friendly at all

also this hotel has a bar attached and it was fun

the bar and restaurant on the property... friendly staff and over all cleanliness...

restaurant/ bar was just off lobby

recently added a bar and restaurant

i freaked out that it might be bed bugs so i went to the store and bought bed bugs spray and laundry detergent

and they're mexican hair always in all yhe laundry & sheets

clean, very good wifi, few restaurants in a walking distance, open pool (stayed in 4 best western this year

pool wasn't in use at time.. and wifi wasn't strong enough.

great rooms nd pool nd hot tub nd fitness center..nd the free breakfast is great..

to the employees credit he politely change the towels and face rags only to bring out of the laundry folded worn

by ac was moldy, toilet leaked, tv was way to small for that large room #114 (right across from laundry/maid

it was run down, no cable, no secure wifi, no one was ever at the front desk, and it smelled like the workers

breakfast was good and convenient

poor front desk person waz making breakfast, cleaning rooms and getting pool towels

no guest laundry

stayed for a week and missed the laundry service

a dirty cart of laundry was outside our door for hours

no laundry room

wifi was fast

laundry not up to par. dryers not working!!!

kitchenette has been broken for over a week

on the room you get, they do allow anamials so some rooms have a lingering smell of pets

was no coffee maker in the room although it did have a full kitchenette which we did not use

was cheap and was pet friendly

pool was a storage unit and trash on the floor of the laundry room and weight room

included breakfast limited

no refrigerator in room extremely limited breakfast people partying in the parking

kitchen helper best thing going

clean and high quality good breakfast too

reservation indicated pet friendly

pets allowed,the pool was open

say melissa was her name was the nicest front desk person ever, and lori kept a clean and warm breakfast spot

little in parking

staff was super helpful and friendly, especially chester. the breakfast was fantastic!

guest laundry was out of order but staff sorted and we weee able to wash. thank you

laundry available on the floors

laundry not working. eggs over cooked. regard davi

laundry was on the building if needed. very comfy and clean room. good varieties of breakfast

was outside smoking and didnt come in to check me in so i waited for another lady to come out of laundry to

breakfast options limited...

the pool

good gym, great complimentary breakfast

room was quiet. the gym is phenomenal. staff super friendly and nice.

good gym, great complimentary breakfast

the capacity for the pool and hot tub, not the hotels fault but definitely a little

no towels in pool area and hot tub jets was broken

we left with our kids (9 & 12) at 1:30 am and went drove 2 hours home

and assorted pillows, soft and harder, very cool shower in the king rooms, quiet location, easy parking for

the breakfast was ok. not a lot of options that my kids liked.

we would had preferred there to be a pool at the premises.

bed, nice linen ,clean hotel, good breakfast and nice staff

there was not much to like. i was told there was a pool when i called and that was not true.

location and pet friendly

nice hot , complementary breakfast. i liked that coffee was available all day.

updates weren't completed in my room, the dirty laundry basket stayed in the hallway day and night, loud fridge

i was allowed an early check in and the staff was very courteous.

were still charged full room price without the pool access

we appreciated the options for breakfast items and coffee to take with us, as they helped us start our day on

wifi was great

i dont eat breakfast but the kids loved it and we had fun.

continental breakfast might be nice

we loved the pool set up, with the small one for the little kids

i would have liked breakfast included with my stay

joseph at the front desk was very helpful and went the extra step of putting my kids room by mine, without me

laundry was available and only 75 cents each for washer and dryer

didn't like that the indoor pool was closed but i believe that is due to covid rules in michigan

i like the kitchen. it is very convenient.

the breakfast was different than other hotels where they have the food sitting out and you can choose

patio faced parking lot - kind of weird - elevators were very close to one set of entry doors - anyone could

staff, nice size room laundry available which was great

very clean room. staff was friendly and helpful. breakfast was great.

had to have the ihg membership to get free wifi

great service breakfast was good also

our kids enjoyed the pool

the front desk did replaced it with a clean one, price for what we got ,carpet in halls dirty and laundry baskets

entire stay, the pool and spa area was closed down for maintenance

broken drawer in kitchen. tack strip, sink broken. keys did not work.

price, clean, good breakfast

pool chlorine was over whelming and the side walls were dirty from body oils

breakfast choices from front desk as dining area , pool, workout area closed due t

the gym needed a little more maintenance, cleaning

very clean, comfy, quite and spacious. had good wifi

couldn t take advantage of breakfast

gap in the door, one very loose outlet, breakfast was slim pickings after 9am, pool heater wasn't

the laundry room was so helpful and being able to cook food and not always eat out was a huge

there was a gym, laundry room and indoor pool

super clean. smells amazing. free laundry on site. price was amazing.

almost everything you need for cooking: stove, refrigerator, microwave, dishwasher, free use of laundry facilities

facility- great people- really appreciated the free laundry

do think children shouldn't be aloud in the hot or pool from 9pm on

not only were we able to go across the parking lot to another hilton facility to use their hot tub and pool

covid19 restrictions no pool no gym no breakfast

no pool.

shannon who worked at the front desk was awesome and breakfast was good too

i love the laundry self-service facilities: you can do your own laundry for only $2.5 a batch!

thing to do different is add a second dryer to guest laundry area on second floor and add a guest laundry area

but, during our wait for a new room, found laundry on site

there was also a nice guest laundry area available

early check in and very nice front desk lady breakfast was nice too and the pool and hot tub were

pool was too cold, we were told that it was to keep the paint from peeling

the bistro and bar that are advertised were closed, i understand covid is happening but then atleast state that

pool was a little cool

pool and workout was well cared for and easy to use

pool could have been warmer. just a degree or two.