hotel employee at the front desk was very friendly and went out of his way to help us with laundry

i had to call and ask for wifi password breakfast hours things that are normally told when you check in

breakfast was stale

the beds were comfortable, and i liked the breakfast.

clean great size rooms and i got up n and ate the breakfast every mornin

there's no vending machines or laundry for guests

it wasn't mentioned when booking online that there was no cable or wifi

no breakfast and can't have therapy animal at the pool with me.

the kitchen had been pulled out

house cleaning staff walked in the room when i had scheduled late check out

the pool was being cleaned during pool open hours

the breaker in the kitchen area popped every time you plugged more than one appliance into it

stating we would pay a 200 fee nor were we made aware of such a fee even though we paid a pet fee when we checked

it was a great alternative from staying in the overly expensive casino hotels nearby

included with full kitchen and dishwasher

everything about the hotel the staff is so friendly i had my dog with they don’t even charge a pet

the inside pool and the breakfast was great :)

breakfast was great but i wished there were more fruit options

not as quiet as we would have liked. many kids during our stay

the hot breakfast that were provided with excellent

the pool, the night desk lady ms.arroyo, she made our visit so pleasant.

visited when it was cool out and the pool was very cold.

staff was friendly, the breakfast buffet was good, the rooms were clean, and the pool was nice

between the safety bar on the wall and the glass doors, couldn t have been more than 18-20

they don t offer a free continental breakfast but kids do eat free and menu prices are beyond reasonable

one night stay on way to no from austin. excellent facilities. good restaurant and bar on site.

a large kitchen garbage bag full of garbage was left in the room twice

the free breakfast is a good value, and i love not having to pay a surcharge for wifi

parking

visiting during the covid outbreak there was a sack breakfast instead of hot breakfast.

room was clean. bed comfy. breakfast was hot and tasty

friendly, helpful staff. clean place. laundry was great!

delicious breakfast!

no grits on breakfast menu.

only thing i didn t like was that grits weren t offered for breakfast

also, breakfast was really good

carpet in the room has a distinct smell, and needs to be replaced. also, there are no breakfast.

purchased a late check out, but because i wasn't not out of the room by normal checkout, 11:00am, she went and

breakfast is really almost nonexistent

not impressed with the breakfast

did not eat breakfast. location convenient to food, stores, and interstate.

had a blast all the food and the small casino. the fact i could bring my dogs.!

perfect location, not to far from the casinos. easy freeway access

under construction nails in the parking lot , one of the chicks at the front desk was hott

bed was comfortable. staff was very friendly. great breakfast

parking area was sketchy

stupid covid has free breakfast closed.

not enough parking

the laundry facilities were out of order

laundry units out of order room too dark in evening (not enough lamps) yet too much window light

a cat and a family of raccoons came to look at guests through the glass door during breakfast

upset how dirty the pool was and that was the main reason we stayed because it had an outdoor pool

is pet friendly and breakfast is so good.

had a musky smell, guest laundry full of dust with only one washer/dryer

sufficient breakfast, nice indior pool, jacuzzi, & guest laundry.

the lady running breakfast is a gem

parking was good, check in was quick

it was very clean, had games to play outside, and the breakfast was great!

location/free laundry/front lobby clean

room is 1st floor, close to entrance & ice, breakfast & laundry which means i don t have to leave my disabled

love the guest laundry & breakfasts, new coffee station

i enjoyed the breakfast and the free guest laundry was very helpful

the location is great right off interstate big parking lot

breakfast is continental but gets the job done, overall it was worth

decor of room very clean property did not offer breakfast

more breakfast items would have been nice

know that this was a smoking room but they could have tried better to get the smell out of it

breakfast was fresh and plentiful

the garbage can in the laundry/snacks room was overflowing

not only that but the comforter had cigarette burns on it when it was supposely was a non-smoking room

charged me a $150 deposit for my service dog and they only allow you to stay in smoking only rooms

plus, it's open to having pets stay although there's a $150 deposit and $15 per night fee

bed and kitchenet was great.

left snacks in room each day except weekends. free wifi. onsite laundry room you can pay to use

friday july9th we left saturday the 10th this was a trip for our wedding anniversary how sad the laundry at this

toilet paper and towels were easily accessible when stocked in laundry room

i pulled up in the parking lot and never got out of my vehicle

was in the office the whole time i was there, the wifi sucked, showers are too little, room was way to small

room did not seem to have a bag for laundry or dry cleaning, after being in the pool you do not really want to

laundry's restaurant, starbucks

at the golden nugget over the weekend and it was truly worth the money i mean casino,pool, and restaurants what

very nice..clean..nice casino.lots of restaurants

is really a las vegas strip-level casino property

needed plastic laundry bag for swim suit

cleaniness of the room needs improvement (no trash bags, no laundry bag)

hotel has no laundry room

most hotels i have stayed in have provided a laundry bag for dirty clothes

internet and wifi connections... couldn't get access

parking; large comfortable room; hot shower; guest laundry on site (pay) and a good breakfast selection

big rooms, separate badroom, living room with small kitchen, bedroom

i can't remember why but wifi didn't work for us. had to use phone data.

olive garden in same parking lot

pool was a nice time and breakfast was ok

location, staff, shuttle service.

the time they serve breakfast was rather limited!

parking was scarce.

breakfast was good room got king size bed plus sofa/bed that's very helpful highly recommended

off to the crew that made breakfast

laundry bag

it made it hard bc we had to leave and go wash clothes at laundry world

kids running up and down hallway

it was awesome to have access to the outdoor pool shared by the neighboring

we arrived to lake charles sooner than expected and we attempted to try early check in and she informed us she

road is under construction and the parking lot has been redesigned making it awkward and very rough entering

myself and my kids loved the indoor pool

very clean hotel. staff was professional and friendly. breakfast was very good.

great location, kind staff, and good breakfast.

i enjoyed the swimming pool, it allowed me to work out a lot of stressful points

back by the laundry room, water drains into parking lot & the algea growth is slippery where parking spaces are

no much parking

pet fee for 1 night significantly increased the price of the room and was not disclosed up front

there is 3 hotels together and tru is in the back. the parking can be confusing.

cleanliness, customer service, view of bayou. easy parking, outside seating and firepit.

variety of breakfast was great!

accessibility, spacious and clean rooms, free parking.

was amazing, super clean and comfortable, breakfast was great

wish they had a shuttle to the casinos

liked the friendly staff, convenient location, kitchenette, amenities

wifi very slow and most of the time not working

parking area was small.

the kitchen is very nice but built wrong

the parking lot

staff was friendly. the location was great, and parking was easy, the guest room was spacious.

free laundry

reserved this hotel because i wanted to be able to have a pool to access, a free full buffet style breakfast,

wish pool was bigger

free breakfast was not good they are not using high quality items we had to go eat out

clean rooms, wonderful breakfast friendly and helpful staff

i checked in with 2 kids

indoor pool wasn t working and the kids wanted a hotel that offered an indoor pool

it was an over night stop n close to casino

all the way from san antonio texas to enjoy our 3-day stay at that hotel and ended up at all the casinos very

pool area was to humid

your website said that breakfast was included. none was offered.

there was no complimentary breakfast

only thing i did not like was no pool and no breakfast but that was beyond there control due to

facility was newly updated which was nice but entrance, parking lot directly on busy road and difficult to exit

breakfast wasn't worth waking up for nor was worth being included with my stay

the fact that it was by thr laundry room. it was noisy.

very clean, modern, excellent location, great facilities including a laundry room and a well kept pool

of the guests leaving their dirty laundry and garbage piled in the halls outside their doors

hot breakfast was served every morning and my kids enjoyed the pool

the pool area the gym

laundry, pool and gym on site

didn t work in the gym, pool was closed, laundry was out of order, floors were weirdly wet/sticky, smelt like

the guest laundry was only 1 washer and 1 dryer, so there was sometimes a wait to wash laundry

breakfast every morning , fresh coffee 24 /7 staff friendly ud83dude0b free laundry room for guest

pool and laundry down not good

they had an inside pool, laundry room on our floor (only 1 washer and 1 dryer but thankfully no one else was

in any way because it is up to management to keep it stopped they had no trash bags they had no laundry bags a

wish the breakfast selection had more options and i wish room service replaced soaps and towels every day

extremely busy location and hard to get out of parking lot

the pool is indoor but small

breakfast was okay. wifi was surprisingly fast.

great breakfast

door of the room failed to open when i arrived, the lock of the door was broken, the wifi was sometimes not

continental breakfast .... wish it started at 5 am

breakfast was really good

pool was dark,

maybe it was the bike lock on the pool gate to keep

didn't get a chance to eat breakfast

central location for casino play - clean-quiet - fridge, microwave - self serve muffin -juice and coffee am

no good breakfast

the washer and dryers do not work, my laundry was soaking in water in which i had to wring out with my bare

guest laundry

kitchen in room

cleanliness, kitchenette area

are stay an our money refunded for saturday, but when walk in the room on friday it smells like a pet was their

got them myself because the laundry room door stayed open our entire stay

full grocery store right around the corner also with friendly staff with hot breakfast and lunch

variety for breakfast could have been better, but i am a picky person

breakfast would be nice.

during my trip between houston and new orleans fitness room ok complementary black coffee available the

smell of marijuana was so strong coming from the employee desk and laundry area

in the room filthy the bed was just ok there was no laundry bag no soap in room not 1 towel the remote for tv

tight parking

to my surprise, the room had a nic kitchenette with a large size refrigerator

smell of the sewerage was coming from the kitchen sink so every time you showered the stronger the smell got in

rooms was clean the beds could be a little better the hallways are dirty but the laundry is a decent

there was water on the floor halls coming from the laundry room

everything except the laundry

staff, laundry parking lot, hotel location

laundry facility available

this place is a dump and the wifi doesn't work either.

the parking lot stayed filled with drug dealers

the on site washing machine tub was covered in mold it was so bad i went to the local laundry mat

chose this for the guest laundry service

when we would ask for towels they would say they were waiting for them to come from laundry

it was a little hard to reach location and parking only barely adequate.

could use more parking may need to designate a time for kids in the pool and a time for adults

breakfast stale cereal!

place was horrible the parking lot was trash the hotel clerk was really rude and

i thought the breakfast was going to be a hot breakfast but overall i was satisfied.

pool wasn't open

rooms n breakfast

the wifi was kind of spotty at times, but we were still able to watch our tablets

free parking, free breakfast, and the best price in lake charles, la.

i wish there were my options for breakfast.

general is a great new building hotel just nxt to the gas station and store enough parking lot

breakfast

problems with door opening and closing securely no guest laundry

there was people hanging out in the parking lot drinking

we requested a non smoking room

parking limited due to construction on roof

keep up with good work and especially no smoking

great room fast wifi good breakfast

breakfast was awesome

parking

it was also located away from the hotel in the corner of the parking lot

pool wasn't open, but we were there during the covid 19 craziness so it was understandable

dingy towels, laundry didn t work, bathrooms were unkempt and need updating.

pool needs more cleaning

pool could have been cleaner.

the pool wasn't open.

breakfast was good and the room was nice...plus the pool was refreshing too...

the parking lot full of potholes

there were cars that was in the parking lot that looked like should been at the scrap yard where people left

just a quick stop so didnt use many of the facilities but has a laundry which was great,

my room smelled really musty laundry facilities were run down

swimming pool

no charge for the 1st pet

good for the price and pet policy very friendly and first pet was free you only put a caution deposit

quaint little area, with small casinos and eateries

parking could be better

we didn't bring our dog this time but i like the fact that the hotel is pet friendly

outstanding, room and hotel was clean as a pin and thoroughly enjoyed the location with small casino next door

pool was not open, early season tho.