big waterfall on the deep pool was not functional as i was looking forward to that working for my kids

so friendly and after my kids were sick for three days in sayulita, they were a welcome relief

the waitress told us the chef had already cleaned the kitchen and no longer was cooking

amazing wifi easy to work from

pool and patio was under construction , waterfall on the other pool was off must of the time .

pool open 24/7 or suite was big access to beach from property

the pool was in awful shape

breakfast was delicious, good variety and fresh

room service was wonderful, property

move everybody 8 persons with kids just for one night

besides breakfast, we went out to eat at local restaurants with delicious fresh food, although we d paid

excellent breakfast, location, pools, fuentes waitstaff

there was room service everyday

cleaned every day, with the water even being replaced, and room was clean, with availability for room service

bar was closed, although we could sit at it

spa was not heated and jets only blew out bubbles and no

pool for kids

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

the pool was heated a great deal and the setting was exceptional.

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very

t enjoy the texture of the proteins/style of preparation reception team is not very accomodating pool was under

laundry service was super duper expensive

& the oceanfront location was ideal if you like a smaller beach with huge crashing waves:) the room service was

lots of kids, but family hotel

lots of kids, but … family hotel

kids club staff, particularly betsa, were awesome

loved the pools, pool service, rooftop bar, accommodation & friendly staff

spa was excellent

nice breakfast

loud music in the beach and pool area

amazing gym on a top

24 hour room service on point as well

the infinity pool views are unmatched and you get access to so many different pools/facilities

thought i was getting double beds and spa wasn't good

breakfast was excellent, staff was beyond amazing

disliked the bar food and the service and the front desk was horrible

we like everything about the experience just wish they have laundry on site

the pools were clean and there was a variety of crafts to make

but our bed was sooooo comfortable we barely wanted to get out of it

very nice gym facilities

we have young kids and they didn't care to go to the other restaurants so we found ourselves back at the buffet

there is no laundry

the hotel also helped make arrangements for laundry service for us - very convenient

no laundry onsite

no laundry facilities ou no laundry service

again, the next day at 7:00a, laundry service knocked and handed my fiancé a paper without saying anything

abandoned restaurant on-site was closed elevators not working (lots of stairs) one pool/water feature

breakfast was good and plenty of choice staff was very professional and courteous

only item we were surprised how early

my kids loved jessica and irlanda at kidz zone

clean beach, great pools, plenty of fresh towels

everything was great - dinner on the beach, breakfast and dinner. highlightz was fun as well.

parking is tricky so pray you get a place close to the front entrance

if it was too hot you could go and refresh at the pool

there is free parking always available

color on the walls, no art, no plants just a bland space, on the balcony just a sign that says no smoking ( make

parking lot and pool

sort of people own a place like this, where is your pride dirty laundry and lining, no coat hangers and the fan

we also had our laundry made free of charge

my favourite part was the rooftop pool - an awesome place to watch the sunset

hotel is under renovation (looks like it has been quite a long) and definitely not a spa hotel

excellent view, nice rooftop pool and sitting

the wifi was spotty most of the time

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

great pool, massive private terrace from our room

the gym, i couldn t remove weights on the bench press so therefore i couldn t use the bench press

it would have been great to have the spa available for the guests

included breakfast was menu driven with lots of options and wonderful fresh fruit daily

breakfast options not enjoyable. not enough basics. breakfast bread quality/variety limited

i spa services i didn't get to check out just cause i wasn't aware

alexis and ricardo are very helpful and all staffs are very friendly eden and the infinity pool is giving the

they will try to sell you on a timeshare breakfast but our rep was very respectful and didn't push us to attend

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

it even included laundry detergent

location, well-equipped (in apartment laundry was particularly appreciated

laundry facilities in the room were great. i loved the rooftop pool.

location, huge room with full kitchen and laundry

bar / lounge staff do not go out of their way to help you

room service is a little slow and spa options aren t very specific.

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

they have a sunday brunch which was sold out, and it would have been good to arrange spa service ahead of time

breakfasts were good, the pool and ambience were fantastic

to a gorgeous adults-only pool and bar

wifi didn't work well inside the room.

wifi unreliable except for ground floor.

if we would have had wifi in the room, it would have been all 10s for us.

had breakfast at the hotel every morning on the outdoor terrace, then usually had food and drink on the

the pool and the rooftop bar were incredible

i had to work during the week and the wifi was strong enough to be in zoom calls all day

only thing would be to have a bar on the roof. they used too but it wasn't open.

- everything from checking in, to the morning coffee, to the maid service, to the rooftop bar was pleasant

perfect spot for one night insane sunset at the rooftop pool bar

super clean, maid is wonderful - even did my laundry, in a pinch

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

laundry service

just a small bar fridge on floor, could not figure out the tv for the first few days, internet not very good,

they also said they had parking but as it turns out they meant street parking

spotty wifi reception--in and out, small balcony, unheated pool

the rooms are very clean and the pool is so beautiful

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early

i love the simplicity and the way everything was close. pool is great.

loved our balcony overlooking the pool

nice room and friendly staff; very nice pool area for gay parties

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not

walking distance to the pool and the friendliness of the staff

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

the main pool was closed and this was quite disappointing.

location, cleanliness, everything worker well, staff very helpful, pool area is a haven of calm

hotel wifi was slow. quicker internet via iphone's 5g service.

had to work during my trip, and the wifi in my room was only so-so

the bartender and manager were nice. early check in was appreciated.

provided beach towels to be able to use at the pool or on the beach

breakfast was decent and there was a wide variety of options, including healthy options

the pool is small but perfect warm and refreshing

loved the location, the use of two other los arcos facilities including pool and beach, and the friendly helpful

ground floor in front of pool, very convenient, room was fairly big

breakfast was awesome lots to choose from

the rooftop pool and bar are excellent, even the food was good

i have little time to enjoy the pool and the beach, but in the swimming pool there where kids playing with a

the rooftop pool and bar are excellent, even the food was good

really like the pool area and the staff at the snack bar was exception

the pool was filled with kids all day

s no laundry service but there s a laundry mart just around the corner, past the corner store where

despite the laundry list of negatives, we would

rooftop pool and across the street from saturday market

the wifi is less than adequate.

as expected, but the ventilation of the room (with kitchenette) was not the greatest, as one cannot open the

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

cloudy coukd not see the bottom and there were people sitting around smoking there plus loads of kids crammed

convenient and love the pool

kids everywhere

pool wasn't clean enough for the kids to swim in

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

location, very quite, great restaurants close, laundry service just around the corner

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

i couldn't get a wifi signal on the second floor.

wifi was weak

the wifi wasn't working the second half of our stay, but we weren't in our room most of the day anyway,

small kitchenette bench area with mini fridge

wifi in the room i didn t take any pictures but what they show on the website is accurate

there was an efficiency kitchen and dining nook and a hammock on the terrace

wifi was okay but maybe not strong enough as i tried to connect my iphone to the tv to stream from

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

location wifi nice staff

friendly and welcoming and available for advice or help with services, including very reasonable laundry

we had our laundry done for 90 pesos

if you want a pool the plunge pool is small and not heated much.

should be paper towels in the gym to wipe off sweat from the equipment and skin

most people wouldn t like their swimming pool, but to me not a deal breaker.

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town

i had a room of the laundry facility); 6) for coffee in the morning, you need to bring down cups from your room

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes

rooms are huge, beds are huge, there is a full kitchen available, nice balcony

slow, inconsistent wifi.

wifi was poor

reserved a room with a kitchen (the pictures showed one) and when we got there there was no room with a kitchen

food and bar service comfy bed. loation

the pool was next to the restaurant...and u feel weird

wifi was a little iffy in the room. shower was warm-ish but not hot.

like that there were no general kitchen facilities and that rooms in the upper floor had either sporadic or no

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

enough to get the most awesome type of room that didn't just have a balcony but it had a outdoor kitchen dining

wifi was not working perfectly in the room, only in specific spots

the wifi worked great, and the staff was really nice

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

excellent shower fabulous pool wonderful staff great views and location

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

breakfast was good especially on our terrace and location was fine

guests would drink in the pool with loud conversation and music playing

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

breakfast was just ok. the food and wine at the diner restaurant was just ok.

if the pools were heated :)

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable

laundry around the corner did a load cleaned and pressed for about $2

wish we'd had time for the pool(s)

breakfast was wonderful, ladies in kitchen do an awesome job

a tip of us, if ever possible enjoy your breakfast at the bar with a view of the river and geckos in the trees

staff was almost never present and they should equipt the rooms with wifi and address information so guests won

the wifi was shotty but that happened to me everywhere in the city

the rooftop patio and pool were like an eagle's aerie, high above the noise of the city

excellent breakfast

breakfast on the rooftop deck was amazing beautiful view and yummy breakfast

breakfast is simple but good

and such a great spot to access the city, and we really enjoyed having a kitchen and the rooftop pool

the view from the pool deck is breathtaking

the simple breakfast was more than enough to start the day

the breakfast was just coffee tea and fruit

we especially loved the rooftop pool, which had breathtaking views and was the perfect place to relax

we seemed to be beside a mechanical room or laundry perhaps

the breakfast. the location the view

the open air restaurant was nice for breakfast

the staff was helpful getting us on the wifi and delivering blankets and extra pillows

right on the beach, great view from the room. pool also is perfectly situated on the beach.

very comfy beds, strong wifi and aircon

wifi was good

poor wifi, no hot water, tv didn't work

the wifi was terrible. i had to go the lobby to get signal.

the wifi connection is very weak when i m in my room

nice pool area

wifi signal wasn't strong in the room.

could not get wifi in room

parking is across the street in a secure gated area

value for the price considering the small kitchen

refused to do any laundry for so long that it was not possible to do whilst there

the quality of the food for breakfast, lunch and dinner was superb and exceeded our expectations

room service is not included in all inclusive 5

the staff was not friendly, room service was a limited menu which they charged you for so it was not included

our massages were great and the staff at the spa were wonderful

room service was very good, they were cleaning the room in the morning and prepping the bed for

special thanks to : paul-pool manager, jorge-pool waiter, javier-pool water, edgar and fernando-waiters at la

drinks, you actually have to get your badge scanned twice for every single meal or visit to the bar or restaurant

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

the prices at the spa were too high so we went elsewhere for treatments.

little neighborhood across the street for some local eats, laundry, etc

location walking distance to downtown, excellent breakfast, always fresh towels for the pool, service at the

the pool area had plenty of chairs

the kids we were traveling with couldn't get the volleyballs etc

t go at easter there are tons of screaming kids

hotel employee at breakfast is a wonderful waiter

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room was spacious; gym was amazing; breakfast buffet had so many options

great breakfast

we used the cafeteria for lunch and breakfast

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and

the mostly local guests were quiet and the kids were surprisingly well behaved

breakfast was great, the food was delicious, and the stuff was amazing, always with a smile, very

staff only thing good - no decent bar or lounge - no decent lounge cots -

was a bit pricey, as well as the laundry services

i did a massage at the spa and it was awesome

spa was a bit pricey, as well as the laundry services

did not like that they did not have daily dj playing music every day and the pool area , there was a dj only on

breakfast options were basic but good

the property itself is gorgeous, breakfast is great, staff is attentive.

kids club also excellent

the lack of a play are for younger kids

breakfast buffet was great.

didn t like the room service app