i like that the hotel will do your laundry if asked but there is a fee

wifi went off a few hours after i entered the hotel

bed and breakfast. very close to the beach and good view

the service and the breakfast.

the breakfast was not good at all

the pool area closes too early. there is no place to chill out in the evening

beds are super hard and breakfast needs to be better.

top pool not clean the water looked stagnant,the key to my room was a actual turn key,my shower head

breakfast was very nice, every morning we had several simple local dishes, which tasted wel

ac at room, no wifi, bathroom no space, tv not working, dirty walls on bathroom, i reported the issues with the

the house keeping would either wake me in a daily basis for laundry or something even if i had the do not

was broken, turns out that s just the way it is and nothing can be done) 5) when i ordered the laundry service

hotel charged 50% extra for my requested laundry service, claiming this extra fee was a holiday fee because the

laundry is 9am pick up 5pm drop off, our experience was pick up one day and after 6 phone calls to

the staff that works from the guys at the front desk to the laundry guys, bellboys and the security director

the laundry was very expensive ud83dude14

i had sent some clothes in the morning for the hotel s laundry service and it came back later in the evening

staff was great very helpful, great breakfast,very clean rooms

the pool is too small. was full of people and kids. we did not use it:(

pool gym breakfast

laundry service available

one problem is, wifi wasn't working on my floor

were a little unlucky with the laundry service with a dress being torn and two shirts coming back with strange

late check in, laundry not great.

late check in, laundry not great but they refunded the charge

made reservations for a spa day and unfortunately they did not book me and when i got there it wasn t any

pools wer great and we loved the adult only pool ,we do like kids

- the laundry service was good, albeit at a cost

the pool was great overseeing them beach

bar is open a few hours

nice ocean view room at level 20. clean and with gratis wifi. nice rooftop terrace with bar.

wifi y tiempos de espera

of the reasons i chose the hotel was that i needed laundry service

there is also a great laundry service across the street on the same block (trust me, with the humidity in

wifi is terrible, was only able to connect at the reception desk no where else.

love this hotel is so clean it was almost perfect the only issue we had was the wifi sometimes stop working it

the room was cleaned every day and breakfast was good and fresh

the bed and the breakfast was ok.

ok room with big bed and lots of hot water for shower good wifi and ok breakfast.

breakfast was good for the money. wifi was good and free

the pool and location

nice bar at hotel , beach across the street

the breakfast buffet is very good

hotel in heart of bocagrande with the best price, including breakfast

was awesome breakfast was really good the size of the bedroom was huge for colombia hotels the bed was very

balcony,near casino

no space in bathroom to put toiletries around the sink wifi cut out a few times, but overall ok

first room was very close to the laundry facility, and around 1 am, i could feel the vibration

was clean, comfortable bed, good wifi, desk & chair in room

loved the pool and the room was nice too

gym was small and poorly equipped

pool and gym facilities were well maintained and clean

security by frontdoor, high payment for laundry. hotel around have much better price

from the attention and service from the staff and the facilities, excellent room i ordered room service and the

breakfast was excellent with plenty of choice

the spa was small and claustrophobic however, the girls were amazing and my wife and me were really

location is perfect. walkable to subway. good breakfast.

good location, good price for cartagena. decent pool.

everything, crew support, breakfast, room, pool, everything is ok.

breakfast is fair

maybe the variety in breakfast.

wifi throughout

it was well located staff was friendly breakfast was good

the breakfast, it was always the same, you did not have options at all.

nice hotel, great location, great staff and delicious breakfast.

wifi not that good

the breakfast was free but not great

no hangers or laundry bag in the room

the laundry service is too expensive

wifi doesn't work in the pool and restaurant area (but does in the rooms and reception)

the pool was great, half of it gets the sun which is nice

breakfast should be served at least till 11 am. it was closed at 10 am

pool would be a bonus!

room, awesome bathroom, good breakfast, nice area, quiet

pool, but you can use the pool in the sister hotel in the old town which is absolutely amazing

great reception, helpful friendly staff,, amazing breakfast, and large comfy bed

breakfast was delicious, usually an egg-scramble with toast or waffles or similar, juice/coffee/tea

wifi terrible, power cuts regular and flooding from sea makes it a bad location

wifi was not very reliable

such as a gym, great pool located on the 18 floor with an amazing snack where sergio the bar tender made us feel

too many kids

the wifi was a bit sporadic one day and i wasn`t able to check in for my flight until much later but in

staff is really nice and they have laundry service

the wifi in the rooms was not great. i had to work on the patio above the lobby in the heat.

the location and breakfast

the location was great and near of everything. nice staff and breakfast.

breakfast was good. location excellent in bocagrande!

no way to control the a/c, you have to control by calling the reception which is bothersome, also breakfast

noise especially when next door bar was having live music. impossible to sleep until 1:00 am.

breakfast for all items is portioned at small sizes

the staff are friendly the breakfast is nice. the rooms are great

the breakfast was very good. not the

laundry service is good but expensive

data mobile signal - no wifi - bad customer service in the reception we gave our clothes to their laundry service

and you have laundry service next door of the hotel quite cheap

the breakfast had variety, different tropical fruits cereals, coffee, one of the staff was helpful with

breakfast is the best in town and included

light at the bed does not work, there was no iron in the room as us was told, fridge very loud - laundry service

laundry service very expensive , and in the first room the sound when the people walk in the second

a little but was that i had to ask three times for my laundry to be brought up to my room, again this is just

bed and pillows fabulous. service great. rooftop bar and pool really lovely

our wifi was not working and couldn t be fixed

pool was occasionally refreshing

said breakfast included but it wasn't and they refused to honour it from the booking screen shot i

the pool never worked

no wifi, no internet, bathroom floor gets flood

the pool looked filthy, i wouldn't let my dog swim in it

laundry service was super expensive

swimming pool is small, but has shade, and is often pretty empty

was very friendly especially the kitchen and restaurant employees

breakfast was good with unlimited fruits plus whatever you fancied from their menu

we enjoyed the free breakfast

and his wife were so helpful to us, sorting us taxis, printing our plane tickets and doing our laundry too

they also do laundry and have a fully stocked kitchen for your use

laundry was washed and dried within hours

breakfast should be included and coffee out and available all morning

nice and friendly staff; breakfast was good; the room was clean and comfortable

responded two days after it s happened ) so he just sent the clothes that got wet to the laundry, it felt

and it was wifi breaks

wifi

breakfast was also great

the room and bed were very comfortable with strong hot water and wifi

the room had no windows, it overlooked the laundry room.

wifi was great to work

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

everything! is perfectly located and the staff is amazing. the breakfast on top always!

- wifi is free but very slow and spotty

the lack of compensation for inconvenience with the overpriced laundry service was the biggest disappointment

the laundry service could be more frequent.

pool closes too early

the wifi doesn t work in our room.

front desk staff needs to be more friendly price of mini bar no airport shuttle

they did a nice job with my laundry

additionally my friend was charged for laundry twice

ac was a blessing. pet tortoise was great. staff very very helpful

nice to have a small pool to cool off in

good breakfast, renovated bathroom, comfortable room; the pool looked nice - didnt use it due to weather

better breakfast, working tv, better internet,

very friendly staff, clean place and room, close to the beach and restaurants, good breakfast

excellent breakfast. confortable bed. nice wifi signal. polite and helpful staff. well located.

hot water, rooms run down , broken tile , needs recaulking ,being colombian i can say latin kids were loud and

great service, everything worked fine. delicious breakfast and coffee. recommendable

laundryservice was fast and clean. reception was very friendly. beautiful service

nice decor , clean rooms , they have a laundry service which we

they were willing to accommodate our requests and they were willing to do a load of laundry

i was pampered, helped with my spanish, served breakfast i loved and they had fiber internet - totally awesome

cooking a fresh breakfast every morning was wonderful start to the day

they had a laundry service which was nice

were many possibilities of breakfast

excellent place!! central location and clean rooms and excellent wifi

the staff upon check in was friendly - god wifi - the rooms very clean - decent shower - nice bed - fridge in

nothing. the pool is so small.

location. good wifi. good airco (which is necesarry)

nice comfy suites and the ac worked really well, it even had a little kitchen and blender which is great if

kitchen is very well equipped

the kitchen was directly outside the apartment and was not air conditioned

lots of space very friendly staff kitchen

kept our luggage while we traveled to paso del mango for a few days, and they have laundry service

the bed was comfortable, breakfast was simple but tasty, and we were able to do laundry for a small fee

place - very nice and helpful hosts and staff - delicious vreakfast - nice rooftop terrace - good laundry

provided a laundry service and returned our clothes folded and clean same day

pool, better wifi,

hospitality was great. very nice pool. close to restaurants and beach.

wifi barely worked from the bed (large room - you could stream a movie from the second bed near the

breakfast could be more diverse. service at the swimming pool is very slow.

the pool is delicious and the view is beautiful

the wifi was hit and miss for a bit, but all worked out okay.

the only downside was the laundry service we received our clothes later than expected and they weren t

very beautiful place with a swimming pool confortable bed

super helpful staff, and brilliant made-to-order breakfast with a wide variety of options

also the breakfast is quite

central location; clean, friendly staff, breakfast was delicious

poor internet, there is no laundry service even though it says it s advertised

beds were incredibly stiff and uncomfortable, and we had to ask for our laundry to be returned at least 5 times

me to pay for some towels just because they had makeup, when that hotel is supposed to have a laundry the toilet

view, very nice staff and great breakfast

i wish the pool hours were a bit longer. pools close at 6pm

clean hair in the shower drain, roof was leaking and filler my backpack with water so had to do laundry the next

took about 25 mins to queue to ask about something simple eg: laundry had to pay to leave bags for 2 days in

design and the staff (super helpful) laundry service

we also asked for a laundry, that lost some of our clothes

they also did same day laundry for you

great location low cost basic, but air-conditioning and wifi fine good security

super clean, wifi good and staff are nice.

the nice staff. strong wifi connection.

we came back one afternoon to no water, every day i had to get my room rekeyed, no dirty laundry bags or wet

the laundry service was turned around in half a day - which we desperately needed post san blas sail

we also ate at the pool and again the food was excellent, try the fish soup

pool and rooftop was very nice

the bar was also super good and the food and the restaurant downstairs was impeccable

i love the pool in the roof top, nice view. the rooms were amazing, everything clean.

pool, location, deco, bed

not the mention the pool and it s view

views from the swimming pool were great

the rooftop pool is also one of its best features

curtains didn t work was too bright, wifi connection was poor

the breakfast is okay-it is not 5-star by any standards

breakfast is very basic (scrambled eggs, piece of sandwich bread, and few cuts of fruits, coffee)

the same breakfast, the bath need some fixing thr toilet bowl slack

worst breakfast ever

we also used the laundry for a few items that got dirty after a bootle leaked in our bag

a guest self laundry would be handy too

30 to ask if we have laundry or need the room cleaned - better to wait until at least after breakfast time is

we also handed in laundry to be washed, we each had a small plastic bag

requested a laundry service and put our clothes in after travelling for two weeks

nice view from rooftop pool, and spa gives good massages

the breakfasts weren't that great, few options to choose from and the fruit bar was poor.

friendly staff, clean hotel, good location close to the beach and an awesome roof top pool bar with nice cocktails

has a nice pool, the food is delicious, the room was always clean, people were amazing and polite

location, view, excellent wifi

breakfast was great

location was great and the wifi was really good.

great money value. nice breakfast and good location.

think breakfast service, purpose, something quick and simple

they offered late check out for an extra fee (60% of the daily rate) which was lovely since you can enjoy the

breakfast on the roof terrace was relaxing and good value

breakfast was amazing and the staff were so kind and helpful

traffic very noisy, casino downstairs little noisy

the breakfast is 1 egg and 1 sausage

wifi quality was at times inconsistent

the added 50% charge for laundry without telling me but the manager took it off after i escalated the

laundry setup mis communication

laundry service a bit slow and overcharged for items we didn't have cleaned.

reception is nice but they are not half as kind as the restaurant and bar

pool was awesome

laundry was a little expensive.

good laundry service and lovely construction

wifi is excellent

breakfast included

staff cleanliness size of room wifi

but serviceable breakfast

reasonable price, breakfast could be improved no safe in the room

althought breakfast was good, it could vary or have a menu, not always the same

no hot water in the shower and no telephone. the complementary breakfast/coffee was cold.

breakfast only ok

the lady who did my laundry was lovely.

my kids lived in the pool and i couldn't have imagined the vacation without it

great staff, superb location, excellent breakfast in the morning

breakfast is included and repetitive with a rice with meat, scrambled eggs, some kind of meat but

wifi wasnot working

the only slight moan i have is that the pool was poorly positioned which meant it received no sun after 11am

hotel was exceptionally clean, staff spoke english, the hotel was very updated, the breakfast was not your

big and spacious room, cleanness, very friendly personnel, excellent air conditioning, good wifi, the buffet

it was far from everything in the midst of a offices and near the port wifi was hit and miss restaurant was only

small but good pool, as well as gym

laundry service was quite expensive

laundry was done within a day for a fair price

handy and reasonably priced laundry service

good service (on short notice booking of extra night and laundry service)

no front desk, no room service, no laundry service

when we asked the front desk agent what laundry services they offered, she first said, i will ask my colleague

the pool and jacuzzi were also fabulous, and the bed was the comfiest one of our whole travels

were loads of delicious options for breakfast, which was situated on the rooftop with the most amazing views of

we especially loved breakfast with a really really nice cook :) if you want some quiet time in getsemani (which

small pool and jacuzzi

value, breakfast, the server at the restaurant, clean room..location

the hotel is nicely located. breakfast is basic but good for the cost of the night.

wifi was great

that people never put to work the wifi

also, the breakfast was very good, they gave us different options, fresh fruits and juices with mini breads

there's laundry services available for cheaper down the street

the young guy at the breakfast would bring our coffee and tea as soon as he saw us in the morning which was

wifi very spotty in areas

got a upgrade and early check in, absolutely first class service

friendly staff and great breakfast

swimming pool, breakfast and laundry service

very friendly staff, two pools, laundry service

the advertisement states laundry is available, however it isn't.

handy having laundry service done there for a pretty good price

pool and air con are a must have in cartagena

a+ ... staff ac location room service safe lock close restaurants comfy bed tv. cable

the breakfast has several options to choose from

breakfast was good location excellent staff and service - amazing

great to visit with young kids

super nice staff, great breakfast, cute decor, hot water, and a great location

to hot/humid in the breakfast area

the service is amazing, every detail in each room, the breakfast amazing!

room service was also really hit and miss: we had used glasses and two kettles, clearly visible,

breakfast we had problems with the kitchen, had to wait 20-25 minutes until first cup of coffee was served (in

the rooftop pools and bar are are a tranquil oasis in the old city

they didn t explained correctly how to get the beach towels or how to use the laundry services, extra time

and hair dryer did not work - ac does not have a remote - wifi sucks - food is terrible, at least breakfast -

wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel

the 24 hr bar had nothing

no wifi in rooms

laundry service was a rip-off

the laundry prices are daylight robbery

this hotel - it's a beautiful old colonial building very tastefully decorated with a lovely small pool, clean

wifi was dependable and fast, and the staff at the front desk

the staff were great, they spoke great english, the rooftop patio and pool were incredible, the park right next

ac was leaking and the laundry service damaged some of the clothes

you're doing laundry

kids can easily fall

mosquitos brealfast was too light wifi only at reception...unstable

good location, it is close to everything; friendly staff, great pool, good food and restaurant

due to our evening flight they provided an acceptable solution for late check out

breakfast was really poor, fruit was from day before

the breakfast is a point to improve, perhaps they could have a buffet

the breakfast is decent but just one option

really old, the pool is disgusting, bathroom needs some love, the free breakfast is far from being good

hostal is actually a hotel that has a shared kitchen

noisy room (as right next to kitchen) the water stopped working numerous times and when we told the night staff

kitchen was quite small and the fridge was always overfilled as everyone put their large 5lt water

kitchen was a little dirty

the kitchen was available for preparing breakfast

we had a lower floor room facing the pool area

the reception area features a lovely, inviting plunge pool, while the minimalist decor, complemented by beautiful

pool is lovely and clean and the beds are nicely located

pool is small. no designated smoking areas

boutique accommodation, excellent location, friendly staff, nice breakfast, comfortable spacious