also has a pool, and grill area

breakfast ended before 10

perfect, friendly checkin lady, super clean and free parking

nice bed, lots of close free parking, good location

one of the best breakfast selections ever

laundry facilities on site extremely

missing was bagel and cream cheese surprised by the need to pay for the laundry machine

i did have to kill a ud83eudeb3, the laundry room was dirty and many of the machines was break down

did not like the laundry room.

service at the front desk is not bad i also like the little kitchen in the room, bathroom and laundry the area

a larger than usual sized fridge was provided in the small kitchen as well as some kitchen utensils

my kids enjoyed the indoor

it came with all the necessities of a kitchen but had no stove!

was $50 pet fee where total of stay was about $130, way too much

should put all pets on the same floor and ask guests are they allergic before assigning them to a room on that

was under construction laundry facilities were closed many ice machines (tried several floors) were not

moved people on side the room i was in with 3 kids and a dog

i guess that i wrongly assumed that this was a no pet hotel

it was next to a strip club, not the best for having kids with us

for me and my two kids it would have been almost $30 which is not worth it to me

did not swim but pool looked nice

there was a free wifi but sometimes i couldn't connect.

very accommodating with regards to the requests that i made, the hotel has all basic amenities (laundry, small

location, friendly staff, comfy (soft, but not too soft) bed, free parking, on-site laundry, kitchenette

was laundry on site, kitchenette in the room, and a parking garage for guests so you could park in the

they provide a laundry basket if you need to wash, a ironing board and iron as well as a hair dryer

the laundry machine ate money

had issues with the laundry, and paying to park seemed a bit ridiculous.

the breakfast was great the complementary drinks

the breakfast, the bed and they graciously allowed us to extend our checkout.

the happy hour and breakfast buffet! i loved my experience with embassy!

the pool needs improvement

also there is no fitness center or laundry facility

only bad thing was the absence of room service

the room service was great!

about the hotel was the friendly staff and how accommodating the front desk clerk was about the early check in

food very good and reasonably priced and room service was prompt and nicely served

the hotel can add more laundry machine and dryer

my room was nice, and conveniently located on the floor with the guest laundry, which i used during my stay

rooms, friendly staff, good fitness center and a laundry

soaked and we had to turn the aircon off on our last night as the carpet near the sofa bed the kids were sleeping

hotel is in a great location for the disables, seniors, adults, teenagers and kids

the indoor pool was nice for the kids

was plenty of space for the four of us and the little indoor pool gave my two kids some entertainment during

the pool and bar area closed because of what's going on.

only one employee tending the bar and preparing the food

the indoor pool was nice for the kids

laundry over the weekend

not the best check-in. housekeeping is very poor. worst laundry service

incident happened there and police was called. kids and noise on hall

good location, comfortable bed. very pet friendly

lack of room service

the laundry

there was no laundry facility on location to do our own laundry

breakfast, laundry service

the view and pool

the bar menu was pricey i went found walmart

after i checked-in i requested express laundry service for my business meeting next day and woje-up my laundry

away from the laundry / dry cleaning service

not have laundry room,the rooms not have microwave and the parking it's to expense they not have

in room & phone not working, moved to another room - sink not draining, no shower gel or shampoo, laundry left

everything was good would like to had access to a grill to have a cookout by the pool

on site laundry facilities, they do have dry cleaning services that can be scheduled for same day pick up

when we asked there is a laundry bag the front desk said there is but when we checked in our room we can find

was a bit weird - water took a long time to drain out of sink and bathtub no laundry facilities no kettle or

the starbucks that s in the floor was nice, the place is clean and the kids love the gym.

charged for wifi when told it would be free

hurricane harvey and no laundry service.

sent some clothes to the laundry and they lost my suit

very peaceful atmosphere excellent room service i really enjoy it thank you

also the pool area isn

also there weren t many choices for f and b the bar restaurant where all went for breakfast was always too

no laundry machine

& the plug outlets didn t work then downgraded my room to a room with no remote for tv & no wifi for my laptop

they did not provide me with the wifi password and the guy that checked me in was rude and i had to repeat

has no wifi and very bad service at the reception

wifi, tv, plug ins, lamps didn't work

laundry service messed up our whole weekend for my in laws wedding

plus the fact that you have laundry facilities

the pool

the gym need more equipment

), also no room service, the all of the staff seem a little apologetic and 'down' - good people though

the interior design and the pool

the room very nice, but they charged wifi.

pool bar lobby parking

beds were lovely and room was clean. kids loved the pool

free wifi was great and would have been much more stressful without it

picked this location due to the advertised full kitchen and laundry

convenient, quiet, well, stocked, kitchen, clean, friendly staff.

the ladies in the kitchen cooking make breakfast feel like home

location and cleanliness/parking

tasty breakfast and superb location

laundry room clothes take forever to dry

laundry out of order

is bad , they shud start laundry service pandemic is gone people who are working professional has no time to do

the lack of coins and resources for a paid laundry room

great location and easy parking

room service

beautiful design, clean and comfortable room. nice bar and restaurant.

room my wife got eye infection when called front desk she said they can't do anything until room service crew

the pool and the room

night bar and eats were just what we needed after our late flight

laundry prices went up

the ones at the laundry did not work and front desk did not care

laundry in on site

a kitchen to prepare food access to laundry that charges at a reasonable price didn't expect range of tv channels

was really nice and kind and even helped me with changing my dollars into quarters to use in the laundry

about the breakfast, the laundry facilities etc

it was nice to be able to do laundry

the laundry and the grecory prices are too high compared to 3 stars

location, pool, close to the galleria; free laundry, facility is clean and comfortable, nice

free laundry, pool and gym

i loved that doing my laundry was free!

laundry

friendly staff, clean all around, rooms have a full kitchen, and nice attractions near by.

the breakfast is well made and maintained

the fully equipped kitchen with a fridge/freezer, dish washer, hot plate and microwave was a great feature,

wifi was easy to access (no pw required) free parking very important

pool

great location. clean and well designed. the pool was clean and safe

location helpful, friendly staff allowed us a late check out.

walk in shower convenient room location swim pool long enough for laps xtra coffee amenities available in lobby

very clean could smell fresh laundry in hallways and outside

love the cleanliness, variety of breakfast items, on site laundry facility

laundry facilities were good and nicely priced (compared to new york, washington dc, new orleans

the room was great. the pool was very nice. the front desk clerk was amazing!

very convenient and we appreciated the parking lot security

laundry didn t work throughout the stay so we have to go to nearby laundromat

free laundry

appreciated the complimentary laundry

also when we drove up there was a skanky car sitting out front and then 3 cars down was about 2 laundry baskets

the wifi was not good had a hard time connecting and staying connected

subjected to constant loud traffic, revving engines, squealing tires, vehicles loitering in the parking lot,

premises are awful, room smells bad, very poor light, no coffee maker, kitchen is a joke, garbage everywhere

the guests dogs waste pickup, most tenants ignore this law and don t clean after their pets

studio is roomie and clean, kitchen appliances in great working condition, hotel has ample lighted parking,

i like that my pets was able to.be there without me paying a pet fee and the room was clean

the laundry room was out of order, after they told me i can use it

the laundry machines did not work, had to go next door to do laundry (this is what the front desk

no onsite laundry. television did not operate properly when changing channels.

laundry room washer was not working properly, coin machine not really functional

the room was so nice and clean& we enjoyed the breakfast during our stay it was very good

they also had laundry facility on site

bed size, shopping and dining convenience, bathroom, and laundry

big room, onsite laundry facilities.

put me next to the laundry room and was loud starting at 6 a

beds were very comfortable, the room was clean, the parking lot was well illuminated and the staff was very

self laundry room could have more machines. gym could have also more machines.

you need to request at the front office to have your room cleaned and deliver your laundry, i tried calling

no laundry bags

no hotel laundry services

5 star hotel without a functioning in house laundry room, come on guys

but to make things right the staff allowed me to finish up my laundry using staff laundry room

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

gym needs dumbbells

gym was small and smelled really bad.

love the fact that they have on site laundry area

be able to use sunlight to help out, my room was one of few that faced other rooms instead of the parking lot

my room had been a smoking room and there was that smell

great price for smoking room. close to food but the homeless people make it sketchy!!

into the parking lot is a little tricky and the traffic is non stop busy

only one wash cloth provided - they said the others were in the laundry

we like to help by conserving on laundry - but that is a difficult task w/no towel racks

in progress, laundry on 2nd floor, vending on 3 rd floor

friendly, cute, free breakfast

great breakfast

maybe the laundry

it's a non-smoking hotel a lot of bums and drugs at it servicing through the halls no swimming no laundry service

a do not disturb sign on the door when we left left laundry in room and when we came back laundry was gone and

gym is under maintenance.. i booked this hotel considering gym facolity but missed

the pool was refreshing

pool is quite small. cannot exchange coin for laundry.

pool was closed ud83dude29 it was the whole reason i booked the room.

also, the pool is really small

were spacious, good variety for breakfast and hotel was very pleasant and friendly

clean, friendly staff, breakfast changes which was great, and cleaned our room on daily basis

pool was very nice and uncrowded

my room service food was not that good..

adults throwing regulation footballs in pool over kids my child had to leave too dangerous no one stopped it

t want my kids

didn't like that it is supposed to be a pet friendly hotel and we got complaints about our dogs barking after

the staff was it was not clean at all and you had to bring your old towels and sheets to the laundry and change

the customer using drugs around the parking lot.

wifi slow

private parking

no fridge no microwave no wifi

over the next week, i had to ask for laundry service, shuttle service to and from the hospital, directions,

my kids loved the pool and gym

the other amenities were eh the pool was not exactly my favorite

the room was large and quiet, the pool a bonus because our local grandchildren enjoyed it

the wifi also did not work

also liked access to laundry facilities in the hotel

did not eat breakfast because we had to leave before breakfast was served.

also the tv selection offers netflix, which my kids loved

breakfast

my kids loved the breakfast

free laundry facilities

issues with laundry room

amenities offered such as the equipment in the weight rooom, some of the washing machines in the laundry room,

temperature very cool, complimentary tea and coffee, kitchen in room, pool, gym, &a laundry

having to go through other parking lots to get to it a little confusing at first

and it wasn't a laundry soap smell it was actually cologne

we appreciated being able to use the laundry/washing machines and getting quarters from the front desk

the laundry accepts only coins and some of the staff members at the reception were rude

in my room my kids unfolded the couch bed and there was a penthouse magazine in it every xxx my kids

felt unsafe in motel uncomfortable walking around lobby room was clean the kitchen waiters for breakfast though

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

first room that we were put in had a broken tub fixture so my kids could not take a bath

service in the building was terrible with or without wifi :( breakfast was nice, however it was only pork options

i had to go to another hotel and get a last minute reservation, with young kids waiting the entire time

the food at breakfast was delicious. the service staff was polite.

late check out (no problem

regis as a staycation (while the grandparents were looking after the kids)

parking and price and pool

beautiful balcony and bar available

no foot towel, laundry bag or shower cap. sink stopper not staying up. drip in shower all night

was very dusty in my room and very noisy i was by the laundry room witch made it very hard to sleep i booked

laundry service wasn't available

there was no self service laundry for guests

does not have a laundry service for guests to use

location was super. staff was excellent. laundry facilities were excellent.

one issue was i coukdnt use the laundry because i didnt get quarter coin from the reception

the location, the room has a kitchen, the attention of the staff, and the cleaning.

wifi

wifi doesn t work

the restroom inside the room is outdated. there were no disposable laundry bags inside the room.

wanted to charge wifi and parking

i would've liked the bar to be open.

gym and hotel room were the nicest part of the stay.

staff was outstanding, lobby with food, bar and starbucks was great.

unclean facilities. only one laundry room

i was frustrated that the hotel was posted as having a shuttle service to the airport.

u pay for breakfast that's all

gated parking and nice pool

lovely pool!

laundry ud83dude22 being in a group made it very hard to get the kids gear cleaned

the laundry room was a mess

elevator broken, ice machine broken and laundry room closed

nice breakfast spread. great value for the price. convenient shuttle to navigate to destination.

great room, courteous staff, good breakfast and shuttle to nrg.

they had a laundry facility which was also nice

property had everything - pool, gym, laundry, drinks

the parking is gated.

hotel policy does not allow for a pet to be left alone in the room

nice professional staff, room size, housekeeping, breakfast, evening meal, wifi signal, parking, safety of hotel

the laundry room was good . and my room was fine .

i also like that there is a laundry and price is acceptable

people parking in the handicap spots without handicap plates or a placecard

was quiet, located in an amazing area and inexpensive despite having a kitchen and everything

kitchenette has no dishes. you have to ask at the front desk if you need something.

everything was so nice, staff very kind to my kids

the hotel hot tub was freezing one day so we asked the spa if we could use their jacuzzi and the blonde spa

breakfast was great - we ate at the bloom and bee; beautiful setting and great meal

we ordered room service twice and both time had to call and ask about the status of our order because it took

spa is huge and excellent

laundry facility poor

attached), terrible noise from drilling, laundry machines don t accept credit

plus i called for room service numerous times and no one ever answered

rooms with school was close to our kids and quiet

on the same side with the pool

laundry service could be improved, i was there on an emergency

we were a family with kids looking forward to a holiday weekend getaway with some time at the pool, so this

the hotel also offered free shuttle service within a 3 mile radius which was a plus because we went out to

pool is kind of small and a little cold but no one was using it so that made it a great time.

great, amazing service from everyone since the bell boy at the door, the guys at the bar and the shuttle

room smelled funny like dirty laundry

broken fridge, food went bad. pool was closed for maintenance which did not make my kids happy.

clean lobby and room. breakfast was good. plenty of parking. nice staff.

enough parking

pool was decent, kids had fun in it

bathrooms pricey breakfast and problem with the shower knob no laundry rooms on the property

didn't like that the room didn't have any microwave refrigerator and no laundry room for all the basketball team

on site laundry room

location. price. staff. quite hallways. gym.

the room service was timely and good

was no ice on our floor and no iron and no would answer the phone in maid service or laundry for an iron

don't count on laundry services, they no longer have washers/dryers as advertised

nice pool and dj

friendly staff,prompt room service, excellent menu

we could have ate in the room with room service cheaper

4th floor and it smell bad going into the hall way , we also wanted to wash our clothe but the laundry room wasn

had to pay for wifi

wasn t a breakfast due to covid, however they did have a mini-mart to accommodate

pool wasn't

breakfasts, fast wifi.

laundry room was small

ordered room service twice and did not receive either time

that bar and kitchen closed at 11 and there was no room service after 11

the restaurant and bar had great food and drinks

that bar and kitchen closed at 11 and there was no room service after 11

the information sheet telling me where vending and laundry was is wrong as there is nothing on the 2nd floor

because i refused to place them in the laundry basket she provided she was pissed and called security lied and

laundry room was great with 3 washers and dryers

had to ask about the laundry room location

nice accessibility to workout facility and laundry

was a small laundry room with $1 each wash/dry which was very helpful

the early check in and friendly/ helpful staff.

loved the indoor pool

the staff was super helpful and nice. they offer shuttles to certain places

the room service and restaurants had the best food

i liked the laundry room

laundry facilities on site was a bonus

the location is perfect for our medical appointments at md anderson & the shuttle is a wonderful service

my boys just simply loved the fitness room and the pool

facilities were clean, kitchen was stocked as needed

free laundry was an added bonus especially seeing as we came from overseas

that everything that i needed was in the hotel,including shuttle service

pool was perfect for my 7 yr old

location cleanliness great staff breakfast buffet shuttle great rooms

that they had a shuttle to the reliant stadium, made it it so convenient

check in was underwhelming and same receptionist told us laundry put on on saturday would be back same day or

the bar is very nice, as well as the bar staff

first room had a pet odor

it also had a fully equipped kitchen

the traditional granduca suite was very spacious equipped with a full kitchen (minus the oven) and minbar

great location just a few blocks from an heb and there's a full kitchen in each building

staff was very friendly. breakfast was great. loved the building layout.

the breakfast was delicious

comfortable and clean rooms. breakfast was delicious. many amenities are near the property.

location is incredibly convenient and having parking on the property was the cherry on top

comfortable room, excellent facilities (did not use the gym or pool)

outside sitting areas and indoor spa and bar..

a heated pool or jacuzzi to relax would hav been nice

poor customer service and spa services

reception, very good clean room, pool very well

loved the coffee bar on our floor. the comfort of the room.

am sorry i forgot to leave a tip), and the food and drinks at the monarch, at whose bar one could watch the

view of pool & downtowntown skyline was lovely

pool was rapidly dirty in the early afternoon. this should be monitored

the infrared sauna in both the men s and women s spa changing rooms was welcomed given we were staying

we had an issue with damage to one piece of laundry

adjacent health club and lap pool are outstanding bonuses

gorgeous wooded setting. fantastic stone pool.

resort style pools with bar and food was excellent.

service and staff were excellent. gym and kids club was great!

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

the pool and the staff were vigilant about their surroundings.

not much, loud music from parking lot

wifi on and off in room

parking was a little tight due to the limited building space, but compared to the sun suites (which

the laundry facilities and the gym were so appreciated

appreciated the free laundry

i liked the presence of the complimentary laundry and gym facilities.

laundry room was complimentary, nice onsite restaurant as well as general snack food selection

has a shuttle service, on site restaurant/bar

there is no breakfast, the kitchen is closed and no one is there to open it

after settling in the room, i decided to get their wifi info

many parking spots in lot and we saw few other guests

time is somewhat shady with some people smoking and loitering outside on the stairs or on the parking lot

remodeled hotel, good price, free parking

enjoyed the hotel, restaurant, environs and the hotel gym, especially

pool was great but littered

the whole complex: hotel residence gym pool and bungalows are so well run !

enjoyed the pool, 10th floor, bar and art!

swimming pool

laundry room was clean, and the little gym was a nice plus

taking towels to laundry

put on 1st floor when construction going on and couldn't use pool, laundry or breakfast

carpets are filthy, missing wallpaper, laundry not working

a laundry room

breakfast was ok/not many cereal choices (for the kiddos) but it was pretty good

serving area was spotless, tended by gracious staff, included a large selections of breakfast items both hot

parking was easy to access and safe and there's always somebody willing to help on the reception

had nice gym and indoor pool (though did not use pool)

wifi was down. too much road noise even in the middle of the night.

was a very bad experience overall with the room being smelly, business kiosk always down, guest laundry not

the parking wasn't that great. they fake clean the rooms. i expected more.

it's pet friendly. that's a plus.

there were a couple of small issues, the main one being the wifi

a parking spot was always easily available

the pool was still being cleaned and opened after promised opening time.

they also had a few roaches that my kids saw

the room and pool

check in, friendly and helpful staff, free breakfast, clean and safe environment = a great night sleep & stay

the room was very clean, spacious, & comfortable; we didn't use the kitchen appliances, but they were very nice

nice pool and workout

no shuttle service as listed.

every things is ok just wifi can't use

the place has wifi, coffee, snacks and a nice lounge

pool

they have a very nice and clean swimming pool that my kids loved

big clean swimming pool great staff clean rooms comfortable beds and free wifi

big clean swimming pool great staff clean rooms comfortable beds and free wifi

the staff was great and the cleanliness and the pool is awesome

pool, tv, wifi, bed and shower.

no laundry service

it was a little noisy in the hallways, kids running.

rooms have great views and the pool area is ideal for guests with kids

not enough parking

rooms have great views and the pool area is ideal for guests with kids

laundry room.door was broken

was clean i got a spa tub great work desk breakfast was good and service was

the spa/ outdoor jacuzzi was out of service and the front desk wasn't sure when or if the spa would be

old carpet, parking

i did not like is not getting what i booked i booked a smoking king room with spa and they don't have smoking

easy to navigate the laundry services which are reliable and efficient

there was a car in the parking lot and looked like someone stole the 4 wheels from the car

gym awesome

it had a closed in parking lot.

wifi was on the weak side and sporadically disconnected