pool not open, renovations going on

clean room and great breakfast.

the location and the fact that there was a dunkin donutns right across in the parking lot.

but there s a dunkin donuts in the same parking lot as the hotel

it is a beautiful facility with outstanding staff and a great breakfast. highly recommend!!

staff were outstanding small little exercise room laundry facility was clean

the breakfast was great

very clean, friendly staff, good breakfast

the pet fee was pretty steep

wifi didn't work the first night

clean, spacious, and comfortable. complimentary breakfast and laundry facilities.

was there for over a week and could not do laundry because all the machines were broken and were not going to

indoor pool free laundry breakfast social hour

kitchenette free laundry breakfast clean friendly staff good safe location

plenty of laundry machines too

the room was like a little apartment. i also loved the laundry room very convenient.

shower was falling apart. no laundry facilities available.

very nice pool and very nice outdoor hang out area. clean with a great staff.

location, check in experience, gym and pool

friendly staff, cookies, pet friendly

new room, kitchen in room, tasty coffee

breakfast was meager

kitchen

went to a diner for breakfast about 7 minutes from the hotel on the main road into uva and it was good

maybe a few more breakfast items like juice, yogurt, variety of fresh fruit.

i had a small balcony, there was a laundry to wash my clothes, a snack shop with wine and ice cream, too

the gym was small but the cardio machines were modern and functional

room service only when requested

liked being able to skip room service altogether

facilities (gym and pool) are also very basic

very clean, easy access to parking and close to main road

breakfast was good with lots of variety

same with room, except room smelled like a gym, sour

blinding lights on the parking lot

very clean, customer service excellent, breakfast excellent & assessable location to shopping, restaurants,

the exterior lighting on the drive, parking, and walkway are very poor making it different to get around outside

this might be a problem when travelling with kids

easy parking

the madison room was large with casual seating for 4 people and a very efficient gas fireplace

wifi dropped after 5 minutes and i couldn't re-connect to it

really top notch, on par with 5 star hotel, from heated tile and towel racks to lovely rooms with fireplaces

the staff was wonderful! the spa was great!

was a great deal, with a nice room, access to the pool, wifi, breakfast, and nice staff

and there was no parking

clean & pool area was nice

just a little more lighting in the parking lot would be great

breakfast was awesome

rooms near the laundry area are noisy and house keeping occasionally disturb guest rest.

lovely views, pool was great, breakfast was rather nice, and facilities very clean

there was nothing to dislike. we couldn't eat breakfast but that was due to covid-19.

also it turns out there are rooms with either the gorgeous views, or with a view of the parking lot and i'm

paid for a mountain view room, but it was more a parking lot/side of building

next trip will be longer and include golf - the course looks amazing

hotel staff were very friendly including hotel manager. breakfast was excellent

golf is very expensive for guests

pool was supposed to open at 7 am and did not

pool area is gorgeous

enjoyed the stay. was surprised that laundry facilities were free. excellent property.

i was on vacation with my husband, two small kids (3 year and 4 year old), and my over 65-year-old mother, and

room layout. bed was comfy. finally a room my three adults kids and i could start in.

hard to keep breakfast hot enough for me when you have so many people leaving pans uncovered

5&h no designated pet free rooms or floors

food and laundry available if needed. beautifully decorated. full kitchen.

standard breakfast options - yogurt, cereal and fruit

breakfast had everything you could possibly want bacon eggs, oatmeal, coffee, orange juice, waffles

the breakfast food was bland, lukewarm, not much flavor.

great location. clean. good gym and eating area.

a little loud to have a room near the laundry room.

there was no place to do laundry. i had to go next door.

no laundry facilities

laundry across from the room. guys doing laundry were loud late at nite.

the pool super clean and the plants and flowers well cared for

no laundry facilities, very few amenities

the room is above the laundry, so when the washers go to spin cycle, it sounds like there is a helicopter

wifi

rude front desk staff member and the fact that they did not honor the room service perk that was supposed to be

pool was closed due to renovations at the time of our stay

on my pillow case and sheet, other stains on sheet, dirty laundry from previous guest left under bed in room

the free laundry service

laundry was far

so much to do with kids

great pool area, with nice country store

i was delighted to find a laundry on site and made good use of it

everything was super clean from the lobby to the rooms, the gym and breakfast area

my kids especially enjoyed the pool

my kids enjoyed the pool

excellent breakfast

would have like a laundry facility at the hotel.

their beds are comfortable, the water pressure and they have a laundry room

no laundry facilities.

happy they had guest laundry and that it was well-maintained

wifi problems. the password we were given had a typo.

room with next to the laundry room so we heard people doing laundry all night so it was a very hard to sleep

the location... onsite laundry... comfortable room

one patron stole the only clothes washer in the laundry room from us and the front-desk attendant did nothing

order so we could only each clothes for $3 a load same with dryer $3 a load which is cheaper than laundry mat

laundry facilities were a huge help since my son was returning to school i could wash his clothes

know it's a little thing but they provided a washed and dryer so a guest could do their own laundry

a large laundry basket of dirty sheets was left outside in the hallway

size of room, indoor pool, laundry and breakfast.

they also have a coin laundry room for longer stays

guest laundry was a bonus (has been travelling for a

center with a functional printer and ergonomic chairs, friendly staff, a workout room, a guest laundry, outlets

i would like in house room service an open bar

nice little pool area and gym

friendly, helpful staff. liked that there was a bar and dining available.

pool area was not very appealing

hotel is fine and we were pleased to find that it has a guest laundry facility

when we were there laundry facilities in the hotel were not working

guest laundry makes a good addition

no basic necessities like an iron, dirty laundry bag , room safe, paper and pen

first night my one-year-old grandson got very ill and the next day they assisted my husband with laundry service

pool and rooms, access to laundry.

they ran out of food but i had to go back to the kitchen to ask for more, the tables were not clean and the

the wifi was very weak

nice breakfast. the manager, samatha, was very friendly and helpful with our reservation.

pool was not ready to swim

patient, knowledgeable and kind at reception, and staff in the kitchen

location, just minutes from grocery store, downtown and restaurants; spacious studio suite; great breakfast

nice to have a kitchen and living room

a little disappointed about not having wifi, i really needed that for studying and zoom meetings, but it did

location kitchen breakfast and good amount of electric outlets

a beautiful lobby and bar area

at the bar for a drink before dinner for 15 minutes and were only served one drink in that time

was excellent, except for the toast at breakfast which was too hard to cut in the salmon and avocado toast dishes

gorgeous lobby with bar and coffee station in the morning

breakfast were large portions; the pancakes could feed a family of four.

perfect location, did not have breakfast, did have room service and it was great

guests left room service/glasses and garbage outside their doors, and these weren't picked up quickly

quick room service

food from room service was good

no air flow in gym, 1 of 2 treadmills broken.

room was spacious, very clean, well appointed with a kitchen that provided essentials

wifi works well

they have an excellent hot breakfast selection

the pool is a joke but at least you can immerse yourself in water.

we used the exercise facility and the swimming pool, both of which are good but not outstanding

laundry facilities

a pull up bar in the gym would be nice

i wish the gym had better hours

there are a variety of f&b outlets, a clean and accessible gym, a gorgeous rooftop, and the rooms are well

friendly concierge, comfortable, well appointed room, new room, design, wifi, walk-in shower,

free laundry, which we utilized

spacious room, laundry facilities

not having to keep stacks of quarters in order to pay for laundry.

i get to go home with clean clothes! laundry on site is fantastic.

great to have the laundry service and breakfast and coffee available all day

there were excellent, free to use laundry facilities - very useful if you're

the staff was great. laundry facilities helpful. convenient location.

m not sure why on earth they would have a room next to the gym

room didn't have a couch or a kitchen

the suite room is amazing and very comfortable the breakfast is great

laundry room should have a quarter machine - the bistro was somehow always closed - there should be

rusty - no notice about any work from the hotel to be prepared elevator did not work 1 day guest laundry did

and i availed of the pay per use laundry facilities, which were really useful for me and handy to have on site

no laundry service

no continental breakfast

the bar knows what they re doing too

great restaurant and bar with positive vibe

the restaurant and the bar was open would have made it more convenient for the weekend but we may do

the supervisor, leticia made sure my kids and i had a safe ride to the hotel from the airport when my flight

in room bar offered very little options - could have increased those offerings during this time

we stayed here after a longer trip and were very happy to be able to do laundry in a convenient way (staff was

nice pool, good workout gym, friendly folks all around

we needed an early check in and late checkout and they were very accommodating

best breakfast and safety measures

location, breakfast, large room, cleanliness.

they included golf course, spa, two pool locations, hiking trails and many places just to sit and relax and

wish the bar was open later

pool hours for kids

even with three young kids there was something for everyone

sports club, gym and tennis courts

was broken and guest laundry did not work

our 2nd floor room was comfortable and conveniently near the laundry, snack & soda machines, and back stairs

guest laundry also did not work

clean and well equipped with laundry and free coffee, microwave, electric kettle and fridge in rooms

rooms/parking ,ice machine and laundry room won't working. sad

the hotel has a business centre and guest laundry, both of which we used

room was located directly above the laundry room so we could feel and hear the laundry going allllllllll night

that it had a little bar and restaurant downstairs

only concern was that when i booked i think i was charged for a breakfast which should ve been included because

handicapped parking was filled but that was fine and still enjoyed the stay

very clean and comfortable. breakfast had many choices both hot and cold. plenty of parking

good breakfast

friendly staff, good breakfast everyday, free parking, clean rooms

the room was clean and the pool(though cold) was super fun for the kids

cleanliness,great staff. excellent breakfast.

holes in the sheets .wifi no coffee in the room.

wifi was off, plug in on lamps need new outlet, kept falling out.

lots of people smoking at entrance

the room was warm and had a frig and microwave. easy access, lots of parking.

the smoking rooms

had working laundry and ice machines.

noise. kids overhead running and shouting until late into the night.

was double charged for two nights for pet

was pleased breakfast was included

clean rooms, friendly staff, great breakfast a+++

was there for 8 days with my room service sign on the door and no on came

very nice accommodations and breakfast was delicious

well, the vanity mirror was nice, the location was nice, we didn t utilize the fitness room or pool but they

outdoor pool, hot breakfast buffet, comfortable bed.

has a nice pool, which we didn't use, but a lot of families were taking advantage of

first room wasn t cleaned at all; piles of dirty laundry right inside the door

the room beside us were arguing for around 1 hour between midnight and one am, also could not use laundry room

great breakfast! friendly staff and very clean!

the breakfast the indoor pool

they didnt bat an eye at my service dog and welcomed my husband and i with our kids and breakfast was so good