rooms were very dirty there was roaches everywhere and the pool was disgusting the water was cloudy colored our

the pool was descustin there were roches all over the room just nasty

staff was rude - no breakfast - pool was filthy -

oh and the pool water was black i always look forward to swimming

didn't like nothing at all the kids couldn't go swimming we didn't find out the pool was close until i ask for

the laundry facilities don

the laundry facility was small ( 1 washer and 1 dryer)

bed was comfy and pool felt amazing ! staff was amazing !

i rented the room for my daughter's 18th birthday so we had a pool to swim in

don't stay everyone was so very polite clean excellent great breakfast love the pool and atmosphere was an

laundry which was needed at this time.

tv wifi

some of the brickwork in the rear around the pool was falling down

nice rooms and good breakfast. very quiet,

couldn't access the wifi like in most hotels

the room was very small and the pool was closed bc it was not clean

pool staff pleasant all around

the staff was also very tolerant of our baseball team and the kids making more noise than they should have

too much noise at the pool and in the next room.

excellent complimentary breakfast: served eggs, sausage, and awesome cranberry juice; superb wifi(able to stream

good but apparently the cater to long term residents as well, because one guy was having his laundry day

laundry room was disgusting

it featured amenities that were not available like the pool and the gym

didn t have breakfast

the wifi didn't work. the room was very small. there was no desk chair in the room.

i asked where the laundry room was and she offered to take care of it

1st floor was under construction and unusable including weight room and laundry

good and guest laundry

to do laundry found a dead cockrouch in the laundry room and the floor was flooded and the rug outside

lobby was full of laundry carts with linen and towels stacked and tossed on every table

liked that it had a pool and friendly staff

pool

breakfast was ok, but the time frame seemed very short

people in the pool who didn t have a room

pool to ourselves

pool was terrible

the beds were comfortable. wifi worked well. tv channel selection was decent.

going to stay here bc it was in the connecting parking lot to my daughter s softball tournament

no juice for breakfast no hot water for coffee or tea for breakfast wifi kept kicking you

wifi was free, but it was a little slow. no towel hanger near the shower.

found live roach in kitchen area

i didn t have breakfast. i didn t have a kitchen!

no iron and the wifi didn't pick up good

loved that it has a real kitchen with a full size stove and refrigerator in it

parking was very easy and internet was easy to get

the laundry room was a plus

don't clean the rooms housekeeping won't give u clean sheets or towels i have to wash them in the laundry room

of room the staff very knowledgeable and friendly full size refrigerator love that there s a laundry room that

the air didn t work. wifi didn t work.

mentioned by other reviewers, there were bugs, however they always appeared in the kitchen sink so i guess it

there is free, secure parking at the location

located in a rough industrial area, a tramp walking across the parking area, didn't even bother checking in,

very friendly staff and big parking space for cars.

wifi quick

there is only one way in and one way out of the parking lot

since i travel with kids, it would be nice if they have laundry service.

you have to pay to use the laundry facilities!

fitness center was unavailable- a huge deal to my husband & daughter- it was being used for storage

we were able to walk around downtown with our kids and had a water view

the breakfast was awesome and the view of the mississippi river was a pleasant surprise!

laundry on 2nd floor didn't work

and my family was expecting a continental breakfast and so was another family

didn't have breakfast

also, no option for food/room service at 9:30 pm except to go across street and eat

bar closed before we arrived on saturday (9:30 pm)

the fabric headboard was peeling and had a bad laundry smell

toilet didn t flush. moved room 4 times to find one that worked wifi hopeless

was close to things downtown and had a pool

everything except for the pool is too small

you have to become a member of some club in order to access the wifi, and jump through all kinds of hoops and

everything was nice. service, the bar and food.

this time we got to enjoy the bar and location

maybe the bar could be opened earlier lol

the airport shuttle and the entire staff's politeness and courtesy.

location, they were pet friendly and cameron (the guy that checked us in) was really nice and helpful

to casino and raisin cane center, free valet parking

parking which was under construction so i understand, but it was not well marked and sketchy at

building was fantastic, loved it the food at the bar was good, i ordered the louisiana omelet, i would order it

secure free parking and quick drive to lsu

casino and food and cocktail watresses

location and spacious room. enjoyed the breakfast. staff very friendly.

the room was immaculate and the breakfast delicious

clean, nice breakfast

very comfortable beds and great breakfast for the price.

breakfast and the bed

the laundry

it smelled of cigarettes, even though it was supposed to be a non-smoking room

smoking room still smelled significantly like smoke

the pool was so dirty

no pool

the pool and fitness center are good and having an on site laundry is a plus

it s great to have room to move about also the onsite laundry

we had a large one bedroom with a living room and kitchen

didn't eat breakfast

kids in the room next to us

are thin and i could hear neighbors playing music and kids above me running around

bathroom and kitchen was wonderful. bed was comfortable.

exceptionally clean and convenient (also for a long stay - has a full size kitchen with a stove, dishes, cooking

parking lot looked shady

also, gay, whom i encountered at breakfast was very friendly

i liked the laundry was on the first floor and the room was big.

close to pool where my daughter was competing

took my money and i slept in my car in the parking lot next door

didn t like the fact that we couldn t get in the pool

the bed, the breakfast, the large jacuzzi room

location was very noisy, right by the pool and stairs

breakfast is amazing

loved the room, location and best of all the breakfast buffet on saturday was awesome

the breakfast was good

breakfast could have been better but i understand covid limitations.

enough parking, it fills up fast because it's a great hotel

indoor pool

began power washing the parking lot a few minutes before 7:00 am

pool

the breakfast was world class. excellent customer service from the staff.

letting randoms wash clothes in laundry room

the laundry facility was very clean

only thing i didn t like is the hallway going to the stairs smells like a dog and the laundry room it was not

no coin machine for the laundry facility

more often than not, but there are plenty of places nearby to do personal laundry

breakfast deluxe was awesome! was great that they had laundry mat! bed was comfortable

was nice the pool the food the staff everyone was nice and friendly the bed was nice and

pool was green and dirty they had a turtle swimming in the pool with the kids

we went into tsa protocol and got out of all of our clothes in the parking lot, emptied all of our bags, and

toilet definitely wasn't cleaned and hadn't been cleaned for weeks, outside area of the rooms, parking lot, etc

free parking, friendly staff and good amenities, including a laundry

location, free gym & laundry.

big room with great kitchen an clean laundry.

diy laundry facilities a boon mid-trip

friendly, comfy bed, fast elevator, free laundry facilities, very affordable suite w/ kitchen & all necessities

laundry dryer broken most of time

affordable. convenient off the highway. clean. laundry facility and pool.

no pool, room had not been dusted in who knows how long. area around it looks rundown and poor.

too much loud music in parking area

holes in the back parking area

good location and pet friendly clean room

no wifi, no iron, pillows was flat, covers where dirty on bed. had to ask for new sheets

they have wifi a tv and house keeping is pretty good

first floor room and pet friendly

it was quaint, pet friendly, kids stay free, pets stay free, and great price.

the guest laundry was on thr 2nd floor on the other side of the hotel

laundry room was available

the laundry facilities were broken and the hotel didn't offer change or laundry soap that would work in

room suit was nice, roomy with a full kitchen for a very reasonable price, including breakfast

the hospitality and breakfast

no bar and no bistro

made it very convenient with parking and getting in and out

kids were very disappointed

pool is maintained on wednesday s so if you plan to stay there be prepared for it to be closed 24

good size room. good parking

no towels in the room and the office attendant said he couldn't get me any that night because the laundry room

i asked for a dirty laundry bag and was informed they didn t have any

didn't like that the house keepers took my towels for laundry purpose but they never return my towels day by

pool could of been cleaner

when i got there, guests were in the pool and barbecuing

does not have guest laundry.

even my kids said they wanted to go back home

i had some trouble with the wifi on the second day of my stay onward (though that could have been from a faulty

kids under 10 eat free, and the fitness center

we didn’t eat breakfast, but our stay was wonderful.

great and understanding staff. quiet, homey place, laundry on site and very accommodating!

it has a kitchen n it was clean

the kitchen was awesome nd the free wifi

rate i could get at the last minute and the pet-friendly feature and the 25.00 pet deposit.

nobody hanging around in parking lot or loitering anywhere on the

didn't like that i had someone else's bath water left in the bath tub and dirty laundry was in the closet of

we needed the pull-out couch for our kids and there was food and trash under the couch and it appeared the pull

manager made a rude point to tell me, you know we have a pet fee

even the parking and outside was well kept

some of the staff was great and the pool

we were the only people in the restaurant and we were told there were a number of room service orders ahead of

the inside lobby, bar/grill area is lovely. the conference rooms are nice. the gym was great

plus having to order from door dash three times a day because nobody wanted to help with food or room service

the breakfast buffet was amazing pricy but amazing i slept like i was on a cloud

nice location, great bar and staff

fact the pool wasn’t clean when we got there we had to wait for the guy to clean the pool so my kids could

pool wasn't so great..pet fee not included.

no carpet in rooms. very quiet. awesome gym. room size and updated decor.

we picked this hotel so the kids could swim

the pool was very nice, location was close to where we were doing business.

we were on a road trip so it was disappointing when we were wanting to do laundry

comfortable bed, clean room cool, working ac fast, reliable wifi dark curtaining for sleep friendly, efficient

next door parking lot lights came right into room and curtains could not be pulled shut-only 1/2 drapes and

the breakfast was good and the staff was excellent

we live in lake charles and had no internet till yesterday so the free wifi was great.

size room on 1st floor next to laundry laundry wss very convenient

pool area gate was propped open for non-guests to use and the whole area reeked of marijuana

room service was out of many choices

to go experience again after we reach phase 4 of covid 19 so we could enjoy the indoor swimming pool & fitness

pool was closed due to maintenance

were on a long trip, and we selected that hotel because it had a laundry

pool was warm for the kids to swim and enjoy themselves. location was convenient

liked the full breakfast each morning , the friendly and helpful staff at both front of house and bar area ,,

it was absolutely amazing! a great experience overall for our kids and spouse

kids running around without there parents

believe the lies,there is no breakfast,no coffee maker,they lock the laundry room randomly despite it supposedly

my book then book again for a week so i can get microwave and ref then i try to get change to do laundry but

i even considered sleeping in my car because it was that gross, but the parking lot was covered in trash and

the pool

the pool looked refreshing put we didn't have time to get in it

one laundry room for 5 floors and it s not serviceable at this time

desk he wasn t even there, he was at the bar getting something to drink, i asked where was the laundry and he

front desk staff, 5/10. inside rooms a little noisy due to kids in pool.

they didn't even give us a wifi code

finally got a room and the book in room said they allowed pets but when i brought in the pet they refused to

to this hotel specifically because they advertised free breakfast in the morning just to find out that they dont

no breakfast mold in the bathroom

breakfast

was not a complimentary breakfast but it said there was one when i booked

bathroom view walkability breakfast housekeeping not now provide a few words describing your experience using

the pool always seems to be broken every year we stay there

breakfast was always hot and staff were very friendly/accommodating

free delicious breakfast 7

breakfast was wonderful, but the best part of our stay was the amazing, very accommodating staff

we were told to leave the lounge area in the bar area because a specific staff person needed to be present for

went downstairs laundry room full of fresh towels folded on the shelves

the lil lady over the laundry department was very friendly and helpful

restaurants and convenient stores within walking distance, easy access to the interstate, the kitchenette

liked the handicapped parking space near front door

ih, there was a used syringe left in the kitchenette area

my room was 116 next to the laundry room worker was talking loud

no workout facility no laundry

laundry -soap did not dissolve

it was great. location, staff, breakfast and pool,for kids

staff was good the pool is open and they give you breakfast and the room was good size

place was super clean, we could use the laundry, which was fundamental for us

laundry room is clean with newer machines

each room even has a full working kitchen

the kitchen was not really set up yet. refrigerator should open from other side.

the entrance and parking are works in process but not problematic.

laundry on site was great

his sleep in while he could before returning back to work we came back to the room after doing laundry and it

sonnets as we walk in the front fest lady was smoking weed

there was no linens, or dishes in the kitchenette

oh, and not to mention, you have to pay for more than 1 device for wifi

noticed there was laundry available+ that's good

needed to wash our clothes and the laundry room was very hot and very dirty

was up into the am hours setting alarms to go do laundry

staff should avoid using the elevators with large laundry baskets during peak elevator hours

hotel employee at the front desk and in laundry are so sweet, friendly, & helpful

laundry room also got exceedingly hot

laundry washer n dryer new

indoor pool was chilly

my kids love the pool i love how clean and friendly the staff

the indoor pool

we couldn't tell if it was a mildew smell or what, but it smelled like dirty laundry

first room i was shown was on the first floor and next to the laundry room

they had laundry soap, made change for machines, easy access to equipment

laundry the washer was fine but the dryer didn t dry our clothes and there were children running

only thing i disliked, was several nights, on the 1st floor, near laundry room, it smelled like weed, someone

access, laundry facilities, free wifi

the guest laundry machine was not clean. the breakfast sausage was greasy and soft.

pamphlet said they had laundry service like dry cleaning which is not true

it had laundry the beds were comfortable big bathroom

not a good breakfast choice

laundry was free

even for a fussy person, rooms very very clean as well as the whole place at all times, the free laundry room

loved the suites, plenty of room. loved the complimentary laundry as well.

friendly staff. location is very close to lsu and downtown area. hotel has laundry facility.

the laundry room. please check that all machines are all in working order.

there was a laundry room also the breakfast bar was good and it was quiet

no laundry mat

love that there is guest laundry.

low pet fee

was clean, the staff was friendly and they serve breakfast/coffee they are also pet friemfly

ud83dude10we were there for our son's little league baseball world series championship and the laundry facilities

has gym,pool, laundry that you can use for free

kitchen facilities free parking breakfasts nice close to mall & nice restuarants pool nice free laundry

the laundry was great

there was ample room and the kitchen area was very useful for our stay

they didn't keep change on had so you can do laundry

having a laundry on the premises was a plus

parking space is enough but need to be made little attractive and with proper lighting

asked at check-in about getting in the pool and the clerk told me they have a pool

fitness center was closet sized

the location is great an that it has a laundry facility on site

wifi was never able to be use but charged $2 a day for it

be more clean, really noisy at night at times, too much traffic in parking lot that doesn't pertain to paying

the staff. it was hot. their wifi didn t work

the wifi was not working well and the staff could have been more hospitable

no laundry to wash soccer uniforms

there is also no way to do laundry at this location

were overpriced for hyatt with box breakfasts, no laundry, no pool, for the closure of all amenities there should

the reasoning was not wanting to overload the laundry room

were overpriced for hyatt with box breakfasts, no laundry, no pool, for the closure of all amenities there should

that is hard...the menu could be expanded. it would be nice to offer a laundry service.

we were able to get an early check in

booked a 2 queen room for 2 adults and 2 kids and asked for a crib for my 20 month old with booking

timely room service a little lacking.

breakfast buffet (not included -bargain at$14

house keeping staff whose laundry or supply area was a few doors down from our room were very loud both nights

great location, quite, clean and friendly. enjoy the laundry room, gym and pool

the third room was ok next to laundry room which was noisy

way to get coins in the lobby or laundry room

room they first provided was right across from the laundry room

were looking forward to swimming, but the pool was gross

pool was dirty

i didnt like is the swimming pool was green in color they needed to shock the water but it was never done in

swimming pool water was so dirty i could barely see the bottom of the pool

clean and nice pool

the possibility to wash laundry :-)

laundry on site

the hotel is modern and spacious and it has a bar b que grill, laundry and a gym

the wifi didn t work and we couldn t get a hold of the receptionist after calling more then 3 times

the hotel is modern and spacious and it has a bar b que grill, laundry and a gym

no laundry room

not enough parking

super dirty, smelled horrible, parking was a joke

a smoking room

did nt offer wifi password unless asked about it

were so nice, room included dishes and pans, free laundry

new swimming pool was under construction, which may explain the dust

i like that though the kitchen was closed grab and go breakfast was still provided

was some ppl that weren't staying at the hotel that was swimming in the pool and their kid was really annoying

told me to tell my kids not to destroy the room

fact that it was a smoking room was very disappointing

parking was easy with a trailer

property was well kept and there was no garbage in the parking lot

always have a extra roll of paper 3)i have never had to pay a deposit in any hotel unless i had a pet i still

parking lot was dirty with trash

convenient to everything, staff was great, laundry available. overall pleasant.

indoor pool

nice room, people and breakfast

enjoyed our 5 night stay!! kids enjoyed the indoor pool!!

good location and parking easy access to interstate and excellent breakfast

people who were there this morning didn t put breakfast out ud83dudc4eud83cudfffud83dudc4eud83cudfffud83dudc

they kept the parking lot clean

breakfast was great

parking was a little scarce

i really enjoyed the breakfast area as well

ecifically) i went to see where the attendant was and found him mopping the floor in the laundry room

we saw all of the dirty linens in the laundry and no one was there to wash anything until sunday

but the broken dryer in the laundry area

pool needs to be cleaned

breakfast could ve been better

no laundry room..

i booked my reservation it said pets are welcome mets a fee be involved i checked in was there for 5 days they

the price was competitive for the 2 star hotels. the location was good for my needs

site i booked the room with said they were pet friendly

people were smoking right outside of the rooms and you had to walk past them to get to your non smoking room

across the sink no lights other than one in room and one in bathroom worked no fridge in room laundry locked

the pool was shut down and absolutely waste of money and time there were big holes in the walls as well

pool looked clean and nice, although we didn't use it

the pool was great to relax because it is very hott for the summer time .

the pool

breakfast the cereal was stale and the milk was warm

i was late to the breakfast (came in right before it ended) but i saw no options that weren t danish/breads

checking out and free wifi

my kids couldn’t sleep

a lot of people hanging out in the parking lot.

laundry room door was open when i checked in and was still open when i left

i had to go to the laundry room

my dirty laundry disappeared from the room and was never returned.

there is a hole in the street entering into the parking lot

no room service for two days!!

asked for fresh towels and was given damp towels like they wasn't done drying crazy had a laundry room for guest

hair on the bed, dusty and dirty floor, and no detergent in the vending machine in the laundry room, nor

the laundry facility

i could not wash laundry myself here bc they either didn t have quarters or the card reader did not work

clean pool & even has 24 hr laundry

no trash bag or laundry bag

parking is convenient, and the location is perfect for shopping and exploring on foot

the pool was out of service and i was told i could go to the pool next door but it was closed

breakfast was great

pool

we removed the towels to the laundry room & sanitized the floor with household disinfectant wipes i had

nice room and comfy,has a bar and starbucks !

just the person at the bar was working

pool, balconies. sofas. staff!!!

and the gym is

two big beds suitable for two adults and two kids

this didn't bother my wife or kids

breakfast servings

loved the cleanliness of the room and waking up to that variety filled breakfast bar was

no information on the wifi

and food spilled in the microwave, a blood stain on the sheets, a spill down the doors under the kitchenette

power supply in kitchenette failed whilst we were there but a key to another room given to use their fridge

end tables near sofa and seperate no small light in kitchen

having a breakfast would be a nice touch, but it did have a well equipped kitchen

i received a call to inform me of the change and early check in was available

just wish the pool could be for kids when the bar is closed.

we rented a cabana and the bartenders and room service took care of us all day

i can't wait to visit again ud83dude00 i really felt like i was home, but away from the kids and grandkids lol

a beautiful hotel and casino. i wish we could have stayed longer it was wonderful x

the hotel pool isn't kid friendly. no entertainment for kids at all