laundry service

location. and pool. the staff was awesome

room service ends early

wifi was spotty and sporadic lack of room safe especially as overseas visitors (although i

food in the restaurant and bar were excellent

the rooftop pool/bar is amazing

swimming pool closed early

no room service after 11pm

vibe was fun, location was great, pool and roof top bar super fun, gym had lots of equipment and kept immaculate

the gym is great and it has 2 peloton bikes and the rooftop pool is very nice (especially as they only

a minimalistic hotel there is no laundry facility but there are 2 close by, or they can have your laundry sent

the gym was more extensive than i expected, the lobby was welcoming and very big, with old skool pac

the gym is not big but super clean and with modern equipments

loooooved the bar and patio area

free cocktail drink, great bar and outside patio

there were laundry facilities and a restaurant on premises

apartment style room with a kitchen!

like the gym and spa was out of service and no communication was given to us at booking time about this

tree by hilton downtown capitol and the most beneficial part of the experience was its truly pet-friendly

no water in the pool. a hot tub would be nice.

convenient location, secure parking, spacious room, laundry facilities.

that and they upgraded us to a suite - with 2 small windows out into a hole where all the hotel laundry hang

facilities are nice for a quick stay (pool and gym)

breakfast and that it was hard to take my pet to ho potty because i was on the 4th floor.

tue location was great, except rooms, really clean with a great breakfast. i would stay again.

was by the laundry and noises all night difficult to sleep

room service was prompt

decent exercise facilities although there were no cleaning supplies for the gym

the free wifi does not support whatsapp calls

location was on campus. had to get rides to areas of interest for 30 yo couple without kids

sent my laundry out and had to ask for it back rather than it being delivered

was good, location was good, pet relief area was great

your kids love west 6th

they have a bar ud83cudf78 is calm pleise

my 3 kids enjoyed it as well as me and my husband

all the boxes for our family of 4 with the cute room layout, upscale dining option, perfect gym setup and a cool

the gym looked nice, even though i didn't use it, and there were nice views from the 8th floor terrace

room service food was in plastic.

wish room service available at night

also, not sure if we missed a note about room service but we would have loved it one night there but didn t

dirty laundry no service still charged same price

no fridge no safe no laundry facilities

laundry

mandatory valet and no laundry

pool was lovely too, although not sure it would be big enough if you visited in summer

there weren't robes in the room nor was there a laundry bag in the closets.

breakfast was so/so

price was a little high for the breakfast buffet and the hotel room but we were paying for location

the day we arrived, the bar and restaurant in the hotel were closed, so no room service for us

great breakfast place right across the street

laundry service at the hotel, big spacious room

the staff was friendly, and the room was comfortable with a spacious bathroom, a lovely kitchen, and a wide

the breakfast was great, the room was very clean, the view was phenomenal, and the staff was so nice

there s room for improvement on the breakfast.

elevators slow, rooms small for double, room not stocked properly with kitchen items, there isn t daily

there is a well stocked mini bar and the room service is open late

the shuttle drivers and valet were great

appreciated the escalade shuttle service and morning coffee/tea on each floor

the spa was fantastic and relaxing, the pool was fun i enjoyed the restaurant during the afternoon

and the shuttle was a great addition to the

central location and squeaky clean! laundry was a bonus too.

also trash cans were all overflowing and laundry was all over the hallways

great view from the 21st floor, onsite coffee bar and restaurant made our stay even easier

breakfast at the caroline on the way out right before checkout

i like that everything is in the hotel, example gym, coffee shop, bar, and food!

the only drawback for us was that the pool is a little small and was often crowded.

we re able to relax at pool with friends while waiting

even our kids agreed that this was the best hotel they have ever been to

goldie s, the main bar downstairs, extra spaces. pool bar.

lovey choice of bars and restaurants onsite

the food we went to grocery to get since there was no service available) and for someone to empty laundry

no drinks or room service

the gym was also good for the size

and i headed down for our workout only to find there were no disinfecting wipes and where for the gym equipment

poor wifi

also, it is across the laundry room/ housekeeping

i find it annoying to have to pay for wifi in 2019.

nice hotel and lobby, nice gym

a plus when you have kids

not a good place for kids , pool is way to small .

had laundry sent out and it returned with items missing

laundry service, staff friendliness

the bar happy hour is amazing and so was the room and view!

mistakes on room service

nobody attendant around pool on an 80 degree

had gym and pool and laundry facilities that we did not have time to use

laundry facilities, underground parking, and good selection of foods at breakfast

place has everything you need + laundry, gym and breakfast

amazing hospitality from staff especially sergio at front desk, the gym and pool (also has self laundry

guest laundry available for a ridiculously low price

the guy who checked us in was so funny and friendly also the laundry was sooo

the room was good and i particularly liked the laundry facilities, but there were not enough snacks/personal

location of the laundry room was odd and added a lot of time to the task because machines did not offer payment

front clerks were past rude when asked for change to do laundry, i found the accountant when i thought he was

i liked breakfast. laundry service. pool. the location was clean. staff was very nice.

the pool area was really nice

breakfast was good staff was friendly enough

the interior design was beautiful. the 4th floor amenities, restaurant and pool are nice.

the food at diner bar was sooooo amazing

small rooms and pool

great location, could walk to most places. the hotel gym facility was great.

room and hotel facilities were exceptional and the gym was probably the best hotel gym i have seen

breakfast we had at the diner bar was exceptional

lovely and comfortable rooms, great gym, excellent location, modern, and nice ambiance.

decorated, quiet, and spacious room with comfortable bedding, a large bathroom, convenient coffee, and access

the bar views the room decor and comfort was 5 star the location was perfect, right next to the water

the spa is not close to the gym. gym should have steam showers too or sauna to use

traffic around hotel was horrendous. very limited room service

on a caesar salad and other things (mayo, ketchup) left off orders (4) wanted to do 4 days of laundry on the

clean, centrally located, great staff, nice gym

hotel was fine. the gym could be cooler and a little more equipped.

the pool and gym were fantastic

staff on information about paid breakfast from the restaurant, not granted,after this what your company let 3rd

laundry room dryers did not work and had not for some time

the laundry services were down, but there are close by laundromats.

i had to get the net and clean the pool out myself so my kids could enjoy it

not unlimited free wifi (registering for 7 free days was required).

microwave room service was limited and restaurant and bar was closed not mentioned prior to

laundry facility, very thin walls and connecting doors meant i could hear everything going on in

no laundry bag and garbage bin.

and there was cobwebs on the ceiling, the phone didn t work, and there was no service even with wifi

good position and facilities. although did not get around to use the pool and gym

fantastic gym

no laundry bag in the room

if anything, i would ve liked if they listed the pricing in the spa menu available in room

was excellent, very accomodating for family with baby, room service excellent, valet service excellent - overall

the spa was great

it didn t have ev chargers for my car

i could not open the kitchen drawer where the cooking utensils were because the refrigerator was in the way

were told the heating on the pool wasnt going to be working before our stay but when we got there the whole pool

does not provide free parking and everything that makes the hotel worth the price was closed (pool,starbucks,

location, easy to walk everywhere, great staff, clean hotel, good breakfast

that was very disappointing as we had our 2 kids with us breathing in the residual smoke

bonus: there is a laundry room with 4 washers and dryers

the indoor pool looked nice, too

hot water was working and wifi worked.

gym was not available so you d have to go to the westin for a fitness center, which made it hard

also, the breakfast was great

no on-site coin laundry

no laundry service

laundry, i am grateful my bed was made and washed but my sheet felt wet whenever i got back to it

was great and food and drinks at bar were great also

i also enjoyed the free breakfast and wifi

need laundry facilities.

day there because it wasn't delivered to the hotel - meager breakfast - pool was closed - the laundry was out

my credit cards, also the day before they had kept my id and then i had to go look for it at the laundry

over to the front desk as we were told , once arrived we were told that they re kept at the laundry room so

laundry facilities

lots of food options nearby and by the congress bridge -pool -gym -laundry facilities -friendly

close to bus to space center. good laundry facilities.

pool and gym were next door at marriot

great hotel and breakfast

the room service left trash around the room

more catering options; asian food preferably. self laundry facility.

pet friendly, close to everything

friendly staff and although the pool is a bit small it was a great atmosphere

loud noise on our floor, kids crying running up and down the isle , dog barking all morning

spa, gym, rooftop saline pool and hot tub were wonderful

my kids say no one irons clothes anymore but some well-traveled, well-dressed professionals do

the property is also pet-friendly, has a great restaurant, and features a rooftop bar with an incredible view

location walking distance to many bars and restaurants - cafe makes stellar espresso drinks - gym is decently

downtown and has great amenities onsite, including a bar, roof-top restaurant, pool, and gym

lighting in gym was also very dim and it was very warm in there

good location. clean and modern. the rooftop pool is great. laundry service very efficient.

price, there were no refrigerators in the room, nor were there plastic laundry bags

amazing views, nice pool and friendly staff

gym is nice and roomy w/ good equipment

i loved the rooftop bar and restaurant. i just wish that they stayed open a little bit longer.

pool was terrible old and small and kids spashing and yelling and not enough lounges

location cleanliness gym and concierge !

the bar

the pool is tiny, no room service after midnight, and very basic room which would be the equivalent of any

9/20 and it was still underway 2)left room at 9, returned at 4, room not cleaned yet 3) relocated bar service

i also used the laundry service, the cost is like $2 for a pair of socks and $5 for a t-shirts

the laundry i delivered to the front desk didn t get done, even though it followed the hotel s

our room smelled of cigarette, we were ok but the kids complained about it

the gym was well equipped

great location, comfy bed, quiet room, hotel greet kids with inflatable ball and sunglasses!

laundry only took coins, which the hotel is cashless,

com as well i was charged another $75 for my pet (which i have paperwork for) and i was never even asked--they

wifi is the worst i had in 15 years , weak with bad reception too

couldn't find a pool and the hot tub was green and disgusting

18th floor restaurant and bar great food and great service

simple effective gym, good size room and laundry free within room. staff lovely

laundry situation was a little confusing amd we ended up wasting time and money trying to get it to

bath soaps delivery deal with grubhub they have gym, pool, outdoor common spaces and common laundry facilities

there are full kitchen with washing machine and the laundry in my room

liked the little details such as 2 tabs each for the dish washer and laundry machine

helpful staff great gym

my kids experience something different

i loved the customer service, the place was clean. pet friendly

access to restaurants with kids being able to join as well.

wouldn’t allow a late check out

the staff was wonderful! the breakfast was delish.

breakfast, canape and desserts along with bottled beverages were all included in gold package

it was a very nice breakfast set up in the lounge.

big hit with the kids

reserved the spa because of my son and husband were going to a show

rooms tired guest laundry used by staff (rags, swiffer floor mops); had to ask that their laundry be removed

location, price, pool for kids, breakfast

pool was dirty..not cleaned.. but everything else was great

no opportunity to fill a water bottle except for a rather unappealing looking dispenser in the gym

my 4 kids had the best christmas swim

staff was great, great place for traveling with pets

location , their free pet policy was the best ? ? the staff was awesome !

love they are so pet friendly

staff, adam at front desk, ty ( server) by the pool restaurant as well as her manager

wifi should have been free!

you need laundry, it's $4

pricy at times laundry machine smells and self service is a bit pricy

friendly stuff laundry convenience cleanliness

no wd in the unit, but if you buy a washing powder, you can wash your clothes in the hotel's laundry

room good, laundry facilities, well located, helpful staff.

breakfast oatmeal is good! there is also milk and yogurt.

very clean, modern, location, good breakfast, friendly staff

location is central, the room was confortable. they provide breakfast and it was good.

back door opens to bar on rainy street

can be a bit loud at night because it is next to traffic and a bar

the room was $300 a night with no parking no laundry bags and only one towel in the room

seemed like i was being nickled and dimed for everything: parking, breakfast, laundry

there is also no everyday laundry service

to clean my own room and empty my own trash and bring it down to the outside dumpster using the laundry bags

amazing hotel, clean rooms, pet friendly hotel and it was amazing!

rented the hotel because of the laundry room and it was not available

area, great breakfast, very clean rooms, totally equipped kitchenette, full-size fridge, 24/7 laundry

we used the pool and laundry facilities and everything was in great condition

lot within walking distance - hotel was clean and rooms looked new - i used the services area for laundry, and

continental breakfast, nice laundry facilities, clean and good sized room

free parking

first, the pool was a little dirty

and open space right on south congress, restaurant is amazing, bar service and staff have been there forever

the pool, the lounge, the grounds

staff , large clean room with nicely arranged furnitures and materials , well maintained swimming pool

my room was at the end and between the laundry facilities and the adjoining room (there was a door that you

hotel is fun, clean, super comfortable beds, and in an unbelievable location to still offer free parking

wifi was down when we arrived

location, pet friendly, clean rooms

and the pool is fun, too

one laundry facility

not so bad at first except they're dirty, things were broken on the panels, dirty laundry was often on the

clean, staff were helpful, breakfast was very good, laundry room very helpful

mini shop with water and snacks, full laundry service room that takes card

to complain amongst ourselves and clean our own room (upon arrival to our filthy room with dirty laundry and

laundry bins were staged outside our room. shower inside slippery tub.

great location! we easily walked to shop & eat. cozy atmosphere and pet friendly:)

the lush plants, intimate paths, and small but inviting pool create a relaxed atmosphere that never feels forced

colsed down early, quiet, ac went out, no inside sitting at bar and no inside restaurant

prices at the bar were too high, and $30 for overnight parking was also too much

thanks to the team for getting my laundry back to me on time

it was overpriced despite the fact that they did not have normal hotel amenities, like a laundry service, and

we also loved the happy hour and dj at the bar in the lobby

main couches of the tv room in several of the rooms from the large pool ones to the other rooms are not to par

good, small pool for guests

pool and outdoor area

- it would have been nice if there was a stove in the kitchen

the gym had equipment we needed and pool was refreshing for austin summer heat

the hotel is super bright, clean and comfortable with good breakfast

the gym has a good offering of cardio & weight equipment

even for your pet

is a fantastic neighbor for families and pets

pet owners beware

treadmills in the gym were food

wifi connection was poor.

gym was small and no lighter free weights

big rooms with kitchen

breakfast was great! good selection and very helpful staff.

plastic ware for breakfast i did not like at all. too much waste.

it had a kitchen that was all.

the public room, pool and deck were nice and the breakfast was generous

laundry was out of service for entire stay

bed was too firm and pillows were flat. laundry facilities were out of order.

laundry out of order, no fridge, no microwave

the swimming pool was unusable and the laundry facilities were out of service.

wifi did not work in my room

there was laundry on site, and a microwave and mini fridge in our room

the room, the bed, the tv, the shower, the laundry. it was a nice stay.

no breakfasts no laundry

staff, occasionally difficult to communicate as some spoke mainly spanish, liked having a laundry on each floor

liked the fact that the premises had its own laundry area

laundry room kept sparkling clean

it was very loud in the morning with banging, clinking, large carts being moved around, and the laundry room

the pool, gym, laundry

the laundry room was so hot but i decided to stay with my laundry anyway.

room/bed, nice pool area, friendly and helpful staff, laundry facilities, good gym, close to downtown and south

the hours for the bistro and a lot of kids at the hotel the last night we were there

small gym

the pool wasnt very clean.

loved that there was a bar and almost a restaurant area downstairs for us to lounge and get drinks or food

tbe staff were knowledgeable and friendly and tbe free parking as well as clean rooms

one of the biggest selling points is that they do not charge extra for parking

the parking was free, but the parking lot didn't feel safe.

& it even has a gym & pool

breakfast could have been better

good price, location, room clean, bed comfortable, good breakfast.

the laundry was out-of-service

laundry room was out of order, in room phone unuseable, thicker bed blanket, door lock seemed weak

laundry facilities onsite & a perfect grab & go breakfast

to deal with rude staff and noisy guests babging music and to top it off they occupy the guest laundry $o that

couldn't gain access to laundry room eith faulty keycard

didn t work at all restroom has no vent wall outlets were hanging off the wall wires exposed no laundry room

banging laundry bins

people roaming the parking area. didn't feel too secure.

breakfast options nice pool with shade in the afternoon allowed my dogs and cat to stay when the power and a/c

the check in staff was friendly. the room was clean. the breakfast was good. the pool was great.

gave me a room on the third floor; the front desk is on the second (meeting rooms and laundry room are on the

fitness room, pool, laundry room, coffee maker in the lobby with even a toaster

major props for having guest laundry washers and dryers from this decade and having them run from cards and

free parking clean amenities laundry area

wish there was a credit card coin changer in the laundry room

night sleep especially because there was a noise coming from the bathroom as if we were in the laundry room

restroom sink peeling laundry out of

had wet swim suits but there were no bags in the room to put them in, no trash can liners, no laundry bags, so

there was a very foul odor coming from what i would assume was the laundry facility or boiler room on the first

laundry on floor 2. two of 4 machines weren't working. can use card only.

there's also a pool, a bar, and laundry onsite

laundry facility was well priced

the balcony had a great view and parking was so easy

breakfast, bedsheets, wifi

unable to connect to the wifi no matter where i was in the hotel

was maintained and the room smelled so clean, our sheets smelling of fresh bleach load of laundry

laundry only has one machine, which broke down while we were there

i had to kill a cockroach in my room and there weren t comforters on the bed or laundry bags

door to get in broke, like key fob died so couldn't get in laundry took all my money cuz was no note saying was

the website claims they have fridge and microwave also a pool and laundry room which the pool was very dirty

no laundry room

no laundry service.

wasn't able to connect my mac to wifi

heated swimming pool would make our stay even better:)

the kids were swimming

facilities; laundry and exercise rooms on site

pool was clean and a good guest laundry room

the hotel has coin laundry facilities

i was traveling with family and the location was close to activities for kids and a really good barbecue place

enjoyed free cocktails and food at 5:30 and the warm breakfast in the morning.

laundry room is a big plus, again also clean

laundry room fully kitchen/dishes location is good

the people are nice and friendly. you have a laundry, what works fine.

the location is nice...off the freeway. laundry room is good.

the parking lot was kind of busy with vehicles . barely spaces to park by your room!!

laundry room was dirty and not as updated as i would've liked

liked the pool and hot tub, useful having the guest laundry room to use

time we took a shower and after for a while too thankfully i bring lysol with us wherever we go laundry facilities

the bath towels were stored on the counter and there was a sign for saving water, and laundry to not use if

laundry out of order all week; restaurant, bsr, and facilities all closed

staff was very friendly, the location was beautiful, the bar and restaurant were fantastic, and the we liked

the room i stayed in had a small kitchenette and living-dining room combo

place great pool very relaxing, hotel employee in the bar is a great asset to that hotel

elevators were slow when going from gym/pool level to room.

our breakfast order placed the night before was lost and then breakfast delayed as an oven went out

they had an indoor poo l and guest laundry area

renovated rooms very nice and clean staff was great we also enjoyed indoor pool and they had laundry facilities

was no on-site laundry and the heated pool was cold

we asked for more towels they needed to know why we needed them, could only do laundry set hours, they only

free parking and fast enough wifi and good rate in a pinch cons - free breakfast was in shambles and nothing