good having a laundry facility on site

for parking, not enough laundry service offered

the breakfast has some issues the laundry was not working as it should

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room

bagged up the old towels and left the bag in the room indicating that those towels were ready for laundry

theres no outdoor heated pool or laundry facilities that were advertised

staff was hard to reach on the phone for laundry services or any services for that matter.

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

air conditioning bad room service

room service and the comfortable beds, also the huge tv inside the room

laundry works on a coin system but the reception staff assisted with providing the necessary change

liked having a guest laundry

i used the laundry

the laundry works on a coin system

convenient guest laundry room (not free $2 per load)

wasn t what i expected, if i knew that it was a pet friendly place i wouldn t have stayed, the elevator and

very clean, great staff, free water bottles in the gym.

a couple of homeless people were harassing the kitchen staff in the morning but they handled it well

no wifi when i arrived so couldn t be given key to room for hours

also, the gym is tiny

supplies were extremely limited (towels, toilet paper), and needing to potentially do laundry on a short stay

there were board games for the kids and the pool area was beautiful

the only thing i didn't like was that the pool was very small.

the boutique sized pool can only accommodate a few people at a time.

pool is nice but small, we loved the hot tub though

took advantage of the outdoor patio and laundry

do not recommend leaving your laundry unattended in the laundry dry room as a guest swapped out my clothes for

on-site guest laundry (although double the price of elsewhere) was a huge bonus to us just off an 11 night

i was also able to do my laundry, as b we h ad been in colorado before returning to visit new orleans

could not get dryer to work in the laundry

no laundry service, even though there are laundry bags and a form in each room.

chose canopy because i enjoy having a restaurant and bar on site

i had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky

breakfast bar would be nice but food was excellent and so was the waiter, and also the valet service couldn't

very nice hotel for the price, loved the bar and restaurant

laundry area useful and ice machine on every floor

nice hotel with gym, pool, self-laundry and good breakfast, good value for money

help always in way with dirty laundry , carts they had to use guest

very dirty couldn t swim , the juice was very hot from breakfast, were u was your clothes the laundry was out

maybe the detergent used to clean the laundry needs to be upgraded

breakfast was not good at all. the menu need to be update with more options

breakfast was good

the breakfast is not as advertised

the room was clean and comfortable. loved the partial kitchen condition.

also, the lady from columbia in the breakfast area was very friendly very hospitable and friendly

house keeping did loose our pajamas by sweeping them up in the laundry when changing the bed and were unable

3 guests in the room), staff, decoration / quality of furniture, room equipment (no mini bar, no laundry bags,

in addition, i also liked the fact that the pool bar was open till late

for 10 and 12 year old kids

last thing would be room service

one stove burner did not work. no laundry detergent for the laundry room

choices are limited no laundry services fridge was connected to the power but turned off from inside, which

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

good laundry room too

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

laundry facility wasn't working properly.

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

was hot and very good yogurt bar was pretty cool my wife enjoyed that, bed was super good, very clean bathroom

directed us to the local restaurants and went to kitchen and got hot water for me

very good value diy laundry

onsite linen service meant having *no sheets* for *two nights* when the laundry service couldn't make a delivery

staff, clean and comfortable room, loved the pool and fitness center, close to bourbon st and other

everything is modern, clean and they have a bar in the hotel and a pool!

wish the pool was open we had to go to another hotel just to get in the pool overall the aloft was great

the staff was very nice to us and gave many recommendations on places to eat also they have a laundry room for

clean and well-equipped with kitchen and washing machine and tumble dryer so you can have your laundry done as

did i mention the free laundry

nice and clean free laundry

great facilities, gym and laundry

i have dirty laundry towels in front of my room all day and night when i check in and when i left

laundry was never taken / serviced.

there is no laundry facilities on site

stay was horrible, here is a laundry list of reasons you should avoid this place: - slits under doors so no

no laundry on site. no breakfast. it was closed for construction .

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

excellent room service, modern gym equipment, whimsical cafe-lobby, overall friendliness

hotel with a great cafe/bar downstairs and stunning rooftop bar upstairs

bar and pool closing too early and the limit selection of food for room service

the staff were very helpful, the gym was excellent and there was a lovely pool, which we didn't use

we were on an 8,000 mile amtrak trip so the coin laundry on 6th floor was great

great pool, gym and laundry facilities

beautiful hotel, indoor swimming pool, gym, laundry facilities, parking deck just for customers, high security

and loved the use of guest laundry

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

the have a laundry room that was available for guests

floor laundry machines were out of order

guest laundry required coins but the desk didn't have any for change

the guest laundry areas were often in use by staff for towels

air conditioning, fridge and microwave, laundry facilities

a problem with wifi access was resolved immediately

there no room service and only one restaurant

the windows are painted shut in an extremely messy way, the walls and doors are super thin, the room service

great room service cleaning was great

24 hour gym is really nice

not having a self serve laundry room, and the pool bar could stay open a little later

room service was on time

don't skip onsite bar (sazerac) for exceptional cocktails

like to be able to make a last minute spa appointment

price of room service coffee was ridiculous

we also loved the breakfast(the turkey products were much appreciated), laundry, security(key cards) and rooftop

the desk stated the laundry was closed

but i also loved the amenities--having a well stocked kitchen and being able to clean my laundry were total

sucked, no pool, no laundry facilities, no business center, no real bar , no restaurant, no jazz

the location was good. services very good. meals served at breakfast was a high plus.

also has guest use laundry facility which is great on a longer trip

we just returned from a cruise and had some laundry to do the laundry room was nice and the machines worked

had a laundry room also

machines in self service laundry room wasn't working too well and the hotel staff don't actually manage it, so

we liked that there was a laundry available that we could wash clothes at and dry them

nice to have free laundry facilities

appreciated access to filtered water in the lobby and access to laundry facility

i even worked out and did a load of laundry for free

. location was great. good space for our family (three young kids and two adults).

maybe the pool area is very very small, to me not even worth getting in

the bed was lovely. laundry facilities were excellent

the staff was very helpful upon arrival and gave helpful information on laundry services that were available

laundry facilities ice machine and complimentary bottled water each day in our room

laundry room had a dead bug and no maid service due to covid, however the staff was exceptional

that it was clean and it was a bar right in the lobby

laundry was well hidden. needs a sign.

don't really like room service and what not coming in and

hotel - rooftop pool, bar and cafe area downstairs

gym ....a little bit poor

beautiful our only regret was that the restaurant food was very disappointing and there was no room service at

no laundry room for

guest laundry doesn't exist

there wasn t a laundry facility.

no laundry facilities

excellent breakfast with long hours so we didn t need to get up

breakfast, great room setup

the breakfast and cocktail hour are delicious

pool not at same hotel but not sure if that was a covid situation. :)

wifi

breakfast was not the best and actually a little disappointing

a laundry room would have been great bigger pillows

everything from the room service to valet

they have a restaurant and bar down stairs as well

gym was super convenient

no menu in the room to order room service

bar stools were uncomfortable at the bar and back ground music needs to be played in the

worst meals we ever had, both dine in the restaurant and room service

i loved the room service, including the table they set to serve meals

the went over and above to compensate for the irregularities caused by covid-19 with room service, valet, bar,

the spa wasn t opened understandable because of covid

no pool

room service didn t start until 7 am and we had an early morning

the staff and location.. loved the gym ..

resturant room service limited options but good enough, about two blocks from the trolley

a restaurant that's housed in the same building that serves the hotel's guests, but there is no bar in the hotel

housekeeping made 6 trips back to laundry to find clean linen

didn t have breakfast but the alcohol bar was great

a studio style room with a full kitchen

at the checkin counter - staff seems not to be sooo interested in the guests - towels in the gym are a joke -

awesome location and great unit - had a kitchen and loads of room

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

the property is beautiful. staff is very friendly and room service is to die for!

the hotel was amazing with great room service and attentive staff members

i also appreciated the fresh fruits and the water cooler in the gym

pet fee and several homeless sleeping each night in alley and nearby park

loved it ! greer room, laundry was very convenient and very friendly staff

under construction no place for breakfast no lounge no laundry no view very unhappy

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

great locations, close to the french quarter. nice spacious room. staff was friendly. nice gym.

i wish it allowed pets

helped that hotel had laundry facilities could do washing in hotel

property did not have a pool on site and the laundry services were not available

we actually used the laundry to wash some clothes and that was a

there was no complimentary laundry products

great spot. beautiful hotel. lovely staff. love that there is an on-site guest laundry.

small room, when we walked the halls, trash bags all over, along with dirty towels and other laundry just laying

he guy told us that s all they had left & the laundry would be back at 2pm

i wish they had more drawer space, laundry, microwave and fridge but i should have checked when i booked

hallways were filled with pikes of dirty laundry, some even bloody, as well as broken hangers and pieces of

there was no laundry service

disappointed that there was no laundry room and the laundry service is just far too expensive

the cleaner took our laundry

laundry was coin operated

great laundry room. this was helpful since we had been out of electricity for days.

no guest laundry.

did everything that was possible to accommodate us quite for being 1 block from burbon street late check out no

the kitchen and living room. loved the patio.

quiet. size of room. water was hot in shower. kitchenette was nice and silverware was a plus.

to everything but still quiet at night, room w balcony was a plus, it was great having a mini kitchen area to

the courtyard is so pretty although too cold to use the pool

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

elevator takes forever and gym is really small no vending machine

you are serious about using a gym whilst on vocation, i would look to find another place to workout

late check out plus plus plus

old laundry from previous guests were even still in the room

the bell desk went above and beyond in settling us in and helping with laundry

no reasonably priced laundry facilities

1.did not have laundry for guest. 2. pool needed to be heated.

coffee/bakery including optional breakfast buffet, bar, outdoor pool, and rooms were large and extremely clean

also, they weren't able to get us towels because laundry service hadn't finished with the towels

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

cute bar downstairs, great location, private & comfortable

first we got a room next to the gym and it was super noisy - my card was disabled a few hours before my checkout

wonderful bathroom, big tv, extremely comfortable bed and pillows, nice lobby and bar, tasty breakfast, as i

had all the facilities you need including a laundry

the laundry room should also be coin and cash and maybe some products like laundry detergent and dryer

there was a full size laundry room that i always take advantage of

location, cleanliness, low noise levels, having a kitchenette, and the convenience of an onsite laundry and gym

the laundry room was temporarily out of order

laundry service is very expensive, but probably pretty standard for such a fancy hotel

no room service menu and very confusing process for in-room dining.

wifi wasn t free

friendly and helpful staff; great room service.

updated rooms, location and friendly staff, especially who worked in lobby bar area

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

good wifi to remote work

location and the 2 bedrooms with 2 bathrooms with refrigerator and kitchen stove and dishwasher

allowed early check in

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

there is no dog park or green space for pets to relieve themselves

staff was extremely friendly and helpful, the room service and interiors were great, and the location is excellent

the water would come out boiling and not cool down. no room service. no mini fridge.

top friendly staff, the bath a top soak and being able to do my washing in the laundry.

location near bourbon street free wifi spacious room with desk and 2 chairs guest laundry good bathroom with

the ice machine and laundry on our floor was broken and the pool was chilly.

and the laundry was out of action

not having coin laundry available.

bar listed in amenities is used for special events only, rates listed on booking

a bar downstairs and access to the pool table would have been great

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

nice, very small (18 rooms), and lobby next to a very noisy bar

com list the hotel amenities include a bar, restaurant and laundry service

there was no on-site guest laundry.

no breakfast, you have to pay for coffee, no laundry room, ice machines were broken,

no guest laundry room.

no laundry facilities or breakfast

electrical outlets not functioning, ac a bit finicky, tv channel selection a bit limited, no laundry service,

you can walk across to marriott there is big shop to buy hot or cold food and laundry on the 5th floor

we were told it s the kind of laundry detergent they use but i still felt grossed out

hallway always had the laundry in the hallways ( maid service) like 5-6 bags

great location. walking distance to bourbon street. super clean rooms. pool was nice.

laundry room under renovation

it was around the corner from the elevators, next to the vending machine/ice machine and the laundry room

& my girlfriend had severe respiratory allergic reaction to cleaning products used in the room or laundry

room was near the staff laundry room

like the self laundry service with free detergent and dryer sheets

my clothes out for laundry and was told it would be a one day turn around

used the laundry service once but it was delivered back to the wrong room

to bring laundry down to main lobby was odd inconsistent and confusing emails pre arrival door staff very

such a beautiful hotel. first class service. loved the rooftop pool.

great pool and gym facilities

got to do a little laundry ;) staff was amazing

big comfortable beds with good amenities, including laundry services

excellent location large rooms kitchenette laundry

the room was super quiet and they have fee washing machine to do the laundry available 24h that we really

did have to search for single-use laundry detergent, so if the desk either had some to buy or had some local

there wasn t any laundry facilities

there is no room service, no guest laundry or laundry facility and not even a hotel store

room in my price category and was placed in a small and rather dark space with a view of the laundry room and

gym is very small for those who like to work out during vacation

try patrick's bar vin while you are there, and let ulysses recommend something for you

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

chairs in the area with the pool (which was tiny) had upholstered cushions which were

the bar staff was so pleasant to deal with and the bartenders were excellent

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

no guest laundry

didnt have laundry facility, laundry service or anything close by to do laundry

bed was very uncomfortable, and no place to do laundry

ms tish did an awesome job with breakfast.

wifi poor / non existent.

only down side could be the wifi that was barely working in the room.

outstanding bar with great mixologists

were told daily room service was not included in our room

restaurant and bar on site

free laundry ad laundry supplies were really

there's complimentary guest laundry (washer and dryer) which is highly appreciated

very handy to have use of the free laundry facilities which were very good

laundry facilities were excellent

not able to use laundry facilities as upgrade work in place

i found the laundry and took towels from the one bin with towels

laundry definitely needed fabric softener when washing the towels

no laundry no pool

free breakfast bar was good, and staff was helpful and friendly

also her black clothes were covered in some type of pet hair which was very unappetizing

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

complimentary laundry (on 3 different floors)

construction, smell at entry, filthy laundry room, old furniture

and gym was under repair

bar downstairs was excellent staff was so helpful location was just far enough away from the

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

some of the cafe staff were quite terse. the laundry service provided is expensive.

the laundry service is expensive

wifi of poor quality / little window in room

the pool was a little cool, but so was the weather so it s understandable why.

pool was out of commission for a day but they got it fixed

the brick structures, the pool in particular, was amazing

the courtyard and pool were the perfect place for us all to gather and visit

beautiful setting, wonderful salt water pool with attentive and helpful staff