location easy to get to and plenty of parking arranged late check out all confirmed in writing - but phone call from reception chasing us to leave then

facilities were good and with the late check out was able to enjoy pool and jacuzzi before leaving which was relaxing before a long

at the reception on the second day denied a request for a 15 minute late check out

facilities, bed was great! late check out time

we arrived we were kindly upgraded and could use the pool and were given a complimentary drink and breakfast

the location was good and the staff were nice with regards to a late check out.

no option to book late check out

door hotel continental buffet included 2 hot options - bacon and beans friendly reception team late check

onsite parking great central location - 2 minutes walk to town park and southwater shopping good sized

comprehensive restaurant or at least basic bar meals on site for the evening is really needed.

my daughter is autistic and staff were very understanding and supportive the late check out, being a member is very handy for my daughter who cannot be rushed or cope with

was great for kids, air con worked well and when i didn t like the hard pillows reception sent up soft pillows

is the second time we have stayed here and the kids love it - even though the hotel seems quite business like the staff are so friendly

beautiful hotel bar and restaurant and lovely pool

no room service but you could order at the bar and take back to the room

early check in a late check out was an

then- you can add a cracking bar with a decent range of ales (and prices that don’t take the mick) finally- you have a mighty

the staff here were so friendly and helpful from the bar staff to the cleaners

location was brilliant, free parking, friendly staff, amazing breakfast, comfy bed

the bar had a great selection too

they organized a late check out and late breakfast

value for money, added bonus of the pool, good breakfast catered for gluten free

hotel has a pool and jacuzzi

the pool was a bit murky looking, but our kids loved swimming in it even though it was a bit green in colour

excellent parking

no late check out option

large clean room and comfy bed good breakfast free late check out

i also got late check out free of charge as i am ihg rewards member

lovely and clean. huge bed. accomodating staff. we had late check out

with us leaving the key card in the room to sorting out late check out for me, they was always happy to help

they were also able to give us a late check out time, which was helpful

great - close to shops wine bars and nice restaurants

the wifi in our room didn t seem to be working, we relied on our phone 4g

ubby said best he s had) along with the service

wifi didn't make it to our room.

great history & late check out given.

decent breakfast and efficient room service

we had the room service on the first night, the meals were in cardboard boxes and we were provided with paper

free wifi was good and it

also no bar open for residents, only room service till 9

wem town centre - amazing view of gardens from room - service fantastic - we were able to order late check out and breakfast in the

was a good size, bed very comfortable, spa bath great and it had a lovely view

helps with anything, the breakfast was superb, a lovely hotel in beautiful

great breakfast

bar facility and light menu served up to 8pm - food and drink very good and excellent value

late check out for a small fee so we could shower after

probably the best lasagne i've ever had, nice bar and restaurant area

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain kids for a while

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under our window

given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna, steam room, pool, jacuzzi as other holiday inns across uk

stafford were very pleasant and i'm grateful for the early check in and late check out

were lovely, sorted me out with late check out at no additional cost which is nice

excellent breakfast. very efficient check in and nice late check out time.

we needed, it was extremely well priced, the sofa bed had been put up already for us for the kids

staff, gluten free breakfast and wifi all included in the price, clean and welcoming

hour concierge, we were on site at a couple of gigs at nearby universities and back late but were able to get food

the tv was not working and the wifi was a little intermittent but i think the lack of tv maybe caused wifi overload

the breakfast choice and room service was excellent as were the staff.

i rang previously to reserve a parking space as i have mobility problems which i was told would be ok and when we arrived it

no one on reception, no room service called many times no answer