we were able to check in late our first night there when our planes didn't land until well after 9 pm

easy to find, good parking, ev charging stations

to downtown night life- staff was friendly and accommodating - really like the early check in and late check

the late check out was convenientlove breakfast there great staff

like that when we needed a late check out they were very friendly about it and gave me an hour and a half the other one (ez8)

asked for a late check out

friendly service with a smile. sparkling blue pool surrounded by roses and green grass.

extremely helpful with a late check out and valet was amazing. breakfast made the morning great.

the 5th floor pool and spa was very nice

the bed was the best ever and the hotel bar where we had drinks and finger food was out of this world good

nice rooms with balcony. onsite bar and 24 hour room service!

great experiences minus the late night room service taking over an hour which we cancelled and weren t charged second issue was a friend

was super friendly, helped with late dinner and late check out

breakfast was very good! room was super clean.

and the bar the atmosphere

my kids loved the view

was clean and nice, great swimming pool, light large rooms. all you need in place.

and dime, excessive chargers slow to return deposit, late check out fee charged multiple times, made the reservation through this app they said it's

checked in super late around 12 or 1 am and the front desk lady was very nice, her name was caitlyn, she showed me

gave us a free late check out til noon

i like the free breakfast and the hot tub.

great location and good breakfast!

checked in late, so i asked the next morning for a late check out (not realizing it was already a noon

my kids loved the indoor pool because the water was heated

swimming pool but not enough warm water

the staff offered the kids snacks while waiting in the lobby

the breakfast was amazing and the omelette was delicious

early check in and late check out were a breeze

very professional staff, comfortable, clean, shuttle to san jose airport

about this place was just amazing ,we enjoyed the pool and breakfast was sooo delicious

we had drinks at the bar and they were very tasty

great free breakfast

everything was good. the nice customer service and the late check out.

we didn’t get to use the pool, but it was nice to know that it was available and an indoor pool

awesome check in, great money saving breakfast, indoor pool.

the room and breakfast

the pool was closed, the laundry was closed.

customer service was great easy check in, very clean rooms plus they allow late check out.

i requested a late check out & they said that would be doable

facilities were good incl laundry, ice and vending

location and breakfast

the breakfast was great

breakfast and late check out

within 8 minute drive of levi stadium. bar and restaurant..

the breakfast wasn’t that good but everything else was great

the spa was green.

the spread was delicious, and the coffee bar even had the davinci caramel jaxon likes at home

no late check out

staff was very helpful with accommodating us with a late check out because of our changes travel plans

separate living room area with a kitchenette that had a full sized refrigerator, 2 burner hot plate and microwave

big suite, nice fire place with log included full kitchen ,heated pool, nice spar

we didnt want to leave haha very clean and the staff was really helpful especially tammi also the pool was heated the jacuzzi was great also had a nice bbq area my family and i loved it and plan on

did not charge me for an early check in and a late check out and offered to let me store my luggage while i was at the 49ers game

maybe be able to have a smaller breakfast

convenient to airport and a shuttle was provided at no cost

breakfast needs to be included

loved the comfortable beds, the swimming pool and the yummy breakfast

the staff was extremely nice and allowed for late check out

clean, good wifi, professional stuff

good place good staff.. pool wasn't open only down side

pool could use an update

from phone to tv did not work because tv not connected to wifi

concert venue, new & clean, friendly staff - went out of way to bring decaf coffee pods to room, late check out was

the bar and rest were closed for labor day and there was nothing open nearby

communication and expectations and experience with the shuttle pick up from the airport or lack thereof

he sent the shuttle to come get us when we dropped off our rental car before we even called

shuttle to airport should start earlier and run later.

i was late check out because of traffic jam, but they didn't charge any fee, that was great

love the late check out

i like that and i was able to get a late check

i stayed for a marathon and they were more than willing to assist me in a late check out

great room, super comfy! clean, and great staff! the kobe burger in the bar was excellent!

also we asked for late check out (few hours) and they did not charge for it

i checked in late, but lorena, the night clerk checked me in and could not have been more accommodating

free parking, good hotel gym, functional breakfast, clean and spacious room

property currently under renovation so breakfast is limited. construction noise is pretty low

great garden and pool area made me felt like in hawaii

when i asked for a late check out he offered an additional 30 min past check out time, which i thought was pretty lame

good breakfast

the included breakfast buffet was plentiful with many great choices including fruit, hot dishes including usual

breakfast kinda sucked, but it's not the hotels fault

tasty breakfast

clean comfortable room and the late check out

took a long time to place a room service order

week of christmas and all of the restaurants and bars were closed inside of the hotel including room service

the staff was amazing, the room was clean, the view was incredible and the bar was the best.

also, the gym was very small

it was easy to get a late check out until 2pm

he allowed us a late check out

bar service was attentive but respectful

they had a christmas in the park within walking distance geared towards kids

room service was quick because i asked for extra towels

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on a multiple night do not expect housekeeping or your bed made they do not do that

competent staff... late check out

was dated, gym had limited equipment, room was small, had to ask each day for towels

gym-gear rental is not available because of covid :( windows are not double paned, so it can get

pretty nice gym in the basement

only complaint was that there was a 30 minute late check out

we were accomodated for 1 hr early check in

i also loved the late check out because we got into town late

close to the office, great gym.

so much was offered from breakfast, snack area, open bar until 12 etc

then wind down the night with drinks, food, music and lots of laughs at the bar area inside aloft

the bar was open and there was a couple people hanging out by the fireplace and playing pool