we appreciated the late check out hugely and look forward to returning to hotel orfila

everything , the breakfast was excellent and all the staff were the best we have ever had.

breakfast

my flight landed very early and i advise the porperty one day before to see if they can give me an early check in

elegant, superb caring competent staff, fabulous breakfast in pretty garden terrace lunch or supper beautiful quiet bedroom all in all gorgeous

late check out time

great location and great breakfast. very comfoybefs

i guess covid makes things difficult but to have a room service will help a lot.

wifi was lightning fast. staff was friendly. bathroom was well equipped. metro accessible.

excellent hotel, abundant, tasty and really healthy breakfast, wifi perfect, good sleep quality

late check out, friendly staff

palestra / fitness room very poor !

hotel was really nice, the only reason why i would not rate it higher is because the fitness room is only ready with treadmills and bikes, i would have like to have a few weights even

the fitness room had only cardio - could do with some free weights

no weights in fitness room

they have the courtesy for a late check out

you can ask for a late check out for 10 extra per hour

very attentive staff clean pool

perhaps better service around the pool

was great, clean and modern rooms, great service at the front desk and nice that they had a pool

had to make a late check out because of my flight

is amazing, small hotel with beautiful garden where they serve breakfast

great location , great staff breakfast

knocking on the door by room service on a room down the hall woke us up a couple time one of the nights

excellent location, great service, comfortable suites, perfect breakfast.

reception allowed me to have a late check out which was very much appreciated

request for late check out was quickly and positively dealt with

we arrive before check-in time and they gave us the key to our room earlier and also allowed free late check out

room service never picked up the call - had to go down to order

we also used the spa and the couples massages were one of the best we've ever got

they even granted us to have a late check out with a small fee which made us enjoy the morning before checkout

was able to secure a free early check in due to flight changes - thank you

third party room service available, and laundry service too

this time i booked a private double room for £89 (with late check out included) and it was a very good value per money

the roof top bar and pool looks incredible nice

best thing about the hotel was the roof terrace swimming pool with amazing views over cibeles and the telefonica building

manager welcomed us with some complimentary prosecco on the rooftop bar, which was such a great way to start our trip in madrid

penthouse suite is next level, as is the pool bar and location.

the staff were fantastic and allowed us a late check out

late check out - 12pm

of the male bar staff at the terrace restaurant outside can be gruff and slower to serve non spanish speakers

location, awesome facilities and we had a great time in the relaxation pool with our little kid

worst pizza i tried from room service, shortage of manpower in the hotel.

hotel allowed us to use a room on a different floor to shower and they also gave us complimentary late check out to make up for the lack of hot water

managers were kind to allow late check out, showing good flexibility and service

the gym was amazing too

gym was small

was great and i was allowed an early check in

is the best❤️ we love the location and late check out option

after struggling with different people for a late check out cristina was able to arrange it with no stress and a smile in her face

fantastic location. comfortable rooms, shower was fantastic. bar was excellent. staff superb.

rooftop bar with a good atmosphere

the breakfast was also really good, enough variety to plan on eating different things on different days

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

we requested a late check out which was kindly provided for a reasonable price

i was upgraded to the best suite and had everything—kitchen, terrace

we had been doing any real cooking of our own - which we did not -, the kitchen could have been better equipped, there were only a minimal number of plates and other

excellent location, very good service. nice to have a kitchen and even a washer.

well-balanced breakfast with a perfect selection of items: from ham and eggs to yogurt and fresh fruits

also gave us a late check out

checked in quickly, late check out no issues around 1pm

was very modern and clean and had a lovely seating area and bar in the main reception

and room service should be available 7 days a week

very stylish hotel, clean, and great room service

great stay , thanks a lot for the late check out !

that no room service before 11 am

went super smoothly, nice staff, perfect location, even access to a big gym around the corner

ey mistakenly served gf dish that contained gluten) and the menu was not appealing to our kids

wifi was a bit spotty but didn't really bother us as we weren't in the room much

late check out was awesome, it had a great breakfast and great rooms as well

if you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk

the breakfast was very good, although a bit expensive, especially for the kids

kids running in the morning

no laundry machine, room card is not working sometimes

they gave us a early and late check out

offering you a better room (for 11 euros more) saying the one you booked is small or for a late check out (11 euros more)

moreover, staff is excellent specially the male receptionist in the night take care of my kids very gently

make us pay another room because of our 2 kids one 3 and one 5 years old they told us we can’t be 4 in the room 2 adults 2

lovely bathrooms and the bar area is nice

no late check out

there was late check out at no extra cost until 2

location . clean and bright great breakfast late check out

wifi in the room was quite fast, the staff was friendly the breakfast was very good the location is

the room service is good