they are very accommodating with early check in/late check out (depending on the season) the rooms are clean, comfortable and quiet, and the staff

very clean, nice pool and hot tub. we really enjoy our stay.

parking and getting in and out were a breeze, and you re really close to all of kelowna s

parking was tough to find

the breakfast although not a huge selection of hot was perfectly adequate

allowed us to have a late check out no problem

it was only a $20 pet fee per day to bring my dog

the pool/sauna area is really nice and so relaxing. breakfast was also really really good!

alittle more selection for breakfast. (eg eggs)

kitchen had area to cook which is helpful

late check out

hotel did give us a late check out free of charge which was nice

late check out and early check in options are convenient to book

the gym is terrible. no free weights. treadmill was not safe to use

clean & very nice room. my kids love the pool they really enjoyed it.

the staff was accommodating and friendly. had no problem with a late check out.

if you want to make your own food stay in the tower where you get most of a kitchen

gym could have been cleaner

weight room...gym

the kitchen my daughter can t eat most things easier for me cook her foods

also, i had no problem with getting a late check out

staff is friendly and helpful and the place is very clean. good breakfast buffet

there was guest laundry, but it was actually broken and no soap

we were placed besides the laundry room and underneath the stairs to the second floor in room 117

my room was filthy and loud, beside the laundry/housekeeping room, my tv did not work and there was a dead wood bug inside my pulled back

were very accomadating with an early check in, 10:30am and also a late check out 1:00

staff were helpful i had to call for a late check out last min due to work and they were very accommodating… thanks so

comfortable bed, let us have a late check out, clean

needed a late check out because of a medical procedure for my husband

no vending machine for late night food and staff wouldn’t allow late check out

accommodating staff when we arrived late and asked for late check out

we got in really late so they let us have a late check out the next day

the staff were all very pleasant and accommodated our early check in request

gym

and extremely grateful for an early check in to get ready for a wedding

the hotel responded very quickly to my emails with regards to my late arrival at midnight as i was delayed travelling from the uk

breakfast was good. healthy choices possible.

in the morning, we were grateful to have access to the gym with floor mats so we could do some stretches, and equipment to get moving without having to

pool and gym!

the staff, the room and the breakfast and the service!

reserved the presidential executive suite for one night with a late check out

late check out was also great

late check out

gym, pool.

excellent, attentive staff. cozy room. great pool and common area.

we had 4 hour flight delay and someone was at desk at 3:30am to check us in and gave us a late check out

pool and hot tub not operational short staffed

staff gave us a free upgrade to a room with a small kitchen which was perfect for us, as we were too tired to eat out so we bought microwave food to

the cold breakfast was great - good quality and plentiful

renovated, excellent staff, upgraded to include kitchen, everything was perfect

we asked for an early check in and late check out

the resort's control but, due to lake flooding, boardwalk and beach were closed and parking was limited

the kids loved the big outdoor pool with water slide

very difficult for the children to get out, bath stop didn t close so wasn t able to bath the kids

spa wasn't a day spa like we had hoped; it was a little weird walking through the lobby to use the

attendant was very accommodating when we needed extra towels and a late check out