helpful especially during the rain storm the morning we were due to check out, asked for a late check out, done with a smile without any hesitation i was accommodated, excellent customer

breakfast was not included, but it was there if we wanted to pay.

to the airport, accessibility to a free airport shuttle

the shuttle driver and all other staff were friendly, courteous and helpful

the restaurant did have a bar which was a plus

front desk person was awesome! my room was ready early and they accommodated a late check out.

room service was a bit pricey

didn't work, no bar soap for the lavatory, no parking, restaurant service was slow, no coffee maker, room starting

we attempted to get dinner via room service and were told we couldn't do to short staffing

was in the room directly above the gym

accommodating a guest who needed a late check out is a must for quality and return service.

in addition, i was denied a late check out the following day

i was even allowed a late check out since i checked in at about 10pm on arrival

the room service and in-room bar options.

the front desk, the bar staff, servers and the guys that took my bags

the staff were amazing and helpful. they also allowed me late check out.

hotel is accessible directly from the parking which is great when it’s cold, and free access to laundry is very useful

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

the continental breakfast was delicious, with both hot and cold items including eggs, cereal, fresh fruit, lots of

the gym was alright and they had a laundry room you could use for free

follow up call to make sure that we received a food item (see below) - great views of the city - late check out available - black out shades really black out the light

the mini bar included was a nice surprise

will be back in may we hope to use the pool

was spotless, room service excellent, check in and check out painless and wonderful ambiance

the gym is a local branch 50 metres down the street

they were awesome and even allowed me have a late check out because of my worries about covid and being at the airport to early

i was able to request a late check out time as well

we had also paid for a late check out and were being rushed out of our room 15 minutes past the regular check out time

they have a beautiful indoor pool and steam rooms

loved the pool and work out facilities

allowed early check in & a late check out due to our train schedule with my ihg membership

i asked for and was granted a late check out while my husband had surgery in the medical district

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

microwave in the room and the tv had poor reception and the wifi was not working properly

then they told us our early check in time

comfy bed, good location, friendly staff and given a late check out of 1pm with no extra cost.

having the view of the city/water. early & late check out.

kids were going to a concert

roaming halls harasses my kids

cool bar and rest.

from the moment we walked in, to the moment we were allowed late check out

i asked for a late check out and it was approved but after 2 knocks and a call to the room it almost felt like

i literally heard staff talking trash about our room because i paid 4 early check inn and late check out

also late check out till 1 pm was available free

providing 3 hr late check out for marathon runners and early breakfast was wonderful surprise- very accommodating

loved the soaking tub. they accommodated our request for a late check out.

ds loved the pool)

room size was amazing and our girls really enjoyed the pool

everything was great, room service was a bonus, excellent location and facilities.

beds comfortable, gym well equipped, pool fantastic. great location

it was walking distance to a lot of stores and the late check out time

friendly staff and breakfast was amazing. loved the late check out

that i couldn't get a late check out

staff is incredibly accommodating, allowed a complimentary late check out and even held our bags as we waited for an evening departure post check out

the staff was very accommodating with extending late check out time so he could get some rest to see if he was feeling well enough to travel

very accommodating go my late check out

late check out without extra charge

i never wanted to spend this money on a hotel when it's christmas, my kids

to build a higher building, they don’t keep the pool, which makes not so good for kids.

the room was amazing and there is a very nice gym

late check out is at cost

tasting, free laundry, location, my train did not leave till 8pm got late check out

he gave me a complimentary upgrade and a 3 pm late check out at no extra charge

room right away, they apologized and checked on us the following day and offered a complimentary late check out

no late check out.

staff, upgraded immediately, allowed for late check out for a really low price

i was not charged for late check out at 3 pm

i was able to order room service from the room and they brought it up in a timely manner!

beautiful old building with great rooms, free laundry with soap and great guest services

we could not get coffee from room service.

they were happy to accommodate an early check in and late check out

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

to have little kitchen in room

requested early check in and they provided well before actual checkin time

they were happy to accommodate an early check in and late check out

in staff was amazing- i was able to get early check in and late check out

gym could be better. the breakfast was very limited. it might be due to covid.

room service regular and of good quality

also not the hotels fault but the location and price point meant there was a group of college kids there for a formal, completely drunk, loud etc and room walls were very

the staff were very kind and allowed an early check in

the hotel falsely claimed to offer 5pm late check out for 69

we were able to also get a late check out

late check out

late check out and a lovely room with a big bed

i requested a late checkout and was told that they were able to accommodate

we were allowed early check-in and late check out which was wonderful

it was perfect for a family with kids

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned

location great breakfast quietness good amenities (a gym) conclusion: good value for its (+) the gym was surprisingly well equipped

no room service or onsite restaurant, only a limited and crowded breakfast

my daughter became ill and they were very helpful and caring, even extending a late check out and getting her some ginger ale

additional fee for water & wifi - its mandatory, cant cancel

room service needs to be improved

the only thing i would suggest was a handle bar by the bathtub to aid when exiting tub.

or instructions in the room

great at accommodating my late check out time, friendly staff, great food and wonderful lobby.

cherry room for breakfast not great so we started eating out for breakfast

good and spacious gym

are decorated very sporty and gym related

we used the gym everyday and will be back next time for the shake shack delivery to the room

it's a great hotel ( clean and allowed late check out given marriot rewards etc)with a location central to everything including dining and

loved the pool and gym

it was as big as my kids bedroom, but the view and the area were worth the cost

is great for kids

m, bar)