manager and very accommodating with flexibility on times for arrival, meals and late check out

very nice hotel, the advertised free wifi was confined to the main part of the hotel

excellent breakfast, and very good pub dinners very reasonably priced

was exceptional and great value for money , would highly recommend ud83dudc4c plus there was free parking for my van

good parking and good choice of meals of good quality

stayed here numerous times , beautiful location , clean comfortable rooms , lovely breakfast and late check out, great pub on site serving great

a superb spa and gym

wifi worked jus about

the wifi was a little iffy at times, but this could hardly be blamed on the hotel.

easy to find .good parking very friendly staff lovely food. excellent spa facilities.

late check in and reasonably late check out of 11am is good

great location, plenty of parking around the building

parking is normally not a problem with spaces all round the hotel

secure parking. you can have hot meal if you need. rooms good seize

wifi

given a late check out on sunday so i could shower after running the york 10k race

the ease of parking, excellent breakfast and clean room and bathroom.

wifi unavailable in rear block. only available in main building.

bus ride (family day ticket was £10) this was the ideal location for our group of adults and kids

they have 2 ev chargers

late check out was a bonus as was onsite parking

com which was confirmed, however when we arrived this couldn t be honoured as the room had late check out

and croissants or fruit on a morning was really good too, and a 10 additional payment to have a late check out of 2hrs extra came in very handy and was really good value

perfect free room upgrade, free late check out and complementary breakfast

necessary, i think some compensation above a free taxi should be offered, maybe an offer of free late check out, or a small discount on the actual hotel fee, as stated i understand the situation

late check out(11am)

staff were all very good from checking in to checking out the bar was just up my street real ales spot on

free on site parking, very spacious room, nice bar that had the football on and great breakfast.

excellent breakfast

friendly good breakfast helpful staff good bar within walking distance of the centre of

the breakfast was excellent and late check out of 12 midday

also got an upgrade for my birthday and late check out so very happy

i loved the room service and food was great

the pool was a good size for the kids to

and the food we ordered on room service was excellent quality and came very fast too

friendly staff, room immaculate, lovely big shower, offered free late check out, great location

kids loved the breakfast

hot breakfast

excellent bar service and friendly and polite staff who were incredibly welcoming and warm.

the room service menu

arrived a bit earlier and allowed me to check in, also requested to have a late check out

breakfast is included and is really comprehensive, its a few minutes walk to the shambles and the gym is really well equipped

kids and i had an amazing time

they have a ping-pong table for the kids

allowed us early check in as room was ready

had late check out until 12pm

location x staff were amazing x lovely bar x would deffo recommend and also stay over again

the wifi was not very consistent.

fabulous easy early check in superb staff quad and family room very spacious onsite

close to the centre, has a nice bar and outside sitting area

the hosts were very helpful allowing us to have an early check in and late check out

the hosts were very helpful allowing us to have an early check in and late check out

50 late check out till 1pm costs 25

i also liked that there was a sliding scale for kids breakfasts so my four year old paid less than my ten year old

the bar was overpriced.

very good place to stay and relax, also a good gym if you're up for it

r the kids)

also had an e mail to say i could have late check out

pillows & bedding were very comfortable & no noisy air conditioning fans : ) great late check out time & staff were friendly

late check out at 12

late check out. friendly staff. comfy beds. crabtree and evelyn products. amazing breakfast.

early check in was available, great location

late check out time

beds comfy and good that it s late check out

were lovely & friendly, food was good, clean and tidy and the kids loved the pool and footy table

games in the bar area are great for keeping kids entertained

gym, decent sized bar with games like pool and retro arcade games, 24/7 snack stop

lovely and helpful, we arrvied early and our room was ready so we got a nice early check in and late check out

the wifi was off and on, apart from that perfect

- excellent selection of fruit, cereal and cakes and juices and the service was brilliant nice bar and the whole hotel has a lovely ambience

ep your bath door closed) and parking only if space is

were very lovely and helpful, we arrvied early and our room was ready so we got a nice early check in and late check out

they allowed early check in and late check out as they were not fully booked

also nice that i could get a late check out

had arranged late check out at 11am and at 9

as our kids were tired after a lot of walking, we asked the hotel if they could fit us in for dinner as we

has a nice bar area downstairs

liked the late check out service which was more convenient for us

late check out of 12:00 was useful

location was convenient for us. ev charging was at 50kw and cheaper than most at 35p/kwh.

cond device) even with help of staff.

staff are very friendly and helpful for giving us an early check in and storing our luggage after we checked out

late check out times

nice to let me have a late check out at 1200 awsome breakfast really nice n fast service all staff very

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

put in the basement with a mob of school kids bouncing up and down on the ceiling in the above room all night

the wifi signal in my room (room 4) was intermittent and quite poor. (+)great breakfast good wifi and very kind and friendly service. (+)beds were comfortable free wifi a bonus and movie stations (-)wifi is not good (+) free parking and excellent wifi (-)no wifi been found. (-)wifi was a little bit slow. (-)constructive criticism but the wifi signal is non existent in the room at the bottom of the stairs (-)we couldnt get the wifi in our room. (+)that required me to travel to york unexpectedly, i was given the front room where the wifi is strong because i needed to make several

late check out time

late check out was appreciated. area was good for walking

cookie on arrival helped with the kids hunger after a delayed trip

room service left our dirty plates in the room from breakfast

was ground floor and the window was broken so anyone could have broken in, the second room the wifi didn t work

was able to pay an extra charge for late check out

it was excellent i was able to arrange personally an early check in so we could get them picked up safely by the limo it s hard to be remotely in

helpful room spotless and warm very modern hotel clean bedding carpet was spotless tv internet parking was reasonable at 7 pound we had a sharing bathroom it was well done up spacious good

when you visit york, its close to the city center but far from the train station, the internet wifi worked very well for my job

on ground floor , wifi tv and netflix ud83dudc4c