ones at the bar but were told we couldnt mix drinks secondly - asked if possible to maybe have a late check out - only 30 mins to an hour but were told straight away they were

friendly staff arranged an extra hour to allow a late check out

very accommodating of late check out request

the hotel was generally a little bit tired but was good value for money for us going to the open golf at troon

bar and dining facilities were excellent and good value for money

the room, late check out & the breakfast also the staff were very friendly

the late check out is very good and the food cooked was very hot and well cooked

breakfast room service again excellent

sympathetic and helpful and went above and beyond d to offer things like a drink and food from room service as the restaurant was closed

decorated lovely, good location for glasgow, free parking. quant village!

very welcoming and helpful, let me have a free late check out and as covid restrictions in place reassured me about safety measures in place at

plenty to choose from and the waffles were a hit with the kids

restaurant and bar staff were fabulous

to the motorway, very friendly and helpful staff, good breakfast (my kids loved the waffle machine)

ev charging is way too expensive (73 p / kwh) prices not transparent

asked for late check out on booking but didn t stay because if this

parking at back outdoor seating if weather had been better we'll be back

breakfast was delicious

food was great and the bar was very comfortable

lovely hotel. great bar and restaurant and the staff are a credit to the place

comfortable room, late check out, freindly and helpful staff.

late check out smashing

extremely friendly and great with the kids

had a good time, very clean , good breakfast, games and colouring for kids at the restaurant, nice people

where a credit to the management, got an early check in and asked if we wanted breakfast front desk staff couldn’t of been anymore helpful

we went to the reception where a receptionist snapped at us when we requested a late check out

they even arranged a late check out time for us as i had 3 children with me

had a nice relaxing night off from the kids. was good to just chill with no worries ud83dude09

location ment when you were in you were in,no where really to go at night when you have kids.

cold showers, old bathroom, dirty bath , kids had no wash, unable to offer an earlier check in at 1400, travelled from london from 03

no problem with a late check out

very good location, access to parking, welcoming staff, big and clean rooms.

shortages meant not a favourable option for room service

past experienced says bt is very picky about wifi security, and that was probably the problem here

smell of the laundry, towels and bedding had a smoky smell

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

it was clean and we wanted an extension for late check out by 20 mins which they considered

they also gave me a late check out so an excellent stay

friendly staff. central and late check out was great.

we were offered a late check out which as needed as children were in a dance

view over the river at the end of the hallway is a great feature, kids loved it

extra £25 for late check out 4 times someone chapped door for us to leave twice door was opened and wee were

as if this wasn’t great enough i asked if there was a possibility of a late check out as our flight home was 7

late check out, decor

breakfast, vegan/vegetarian friendly easy check in/out early check in was possible comfotable bed coffee, tea refilled every day - even cookies

the gym was one of the best i've used in any hotel, and the location was convenient for exploring

staff couldnt do enough. very helpful. laid back. late check out. very modern decor

late breakfast and late check out a huge plus

early check in and late check out times available which is excellent

bit awkward getting through the busy bar with a suitcase to check in but i guess that's to be expected

and warm welcoming bar with great rooms

late check out was a great option although i didn’t use it

amazing staff, very friendly, late check out was great and welcoming drinks on arrival

had late check out however with noise from drilling outside the room this was pointless

quietness, cleanliness of entire area and the rooms, friendliness of staff, the gym facility( small and basic, but we did not expect to find it at all), the location( very close

mucked about in the gym, was only there the 1 night but wish we could have stayed for longer as it was amazing

got a river view room on request, also early check in and late check out

excellent, executive room fantastic which included use of executive lounge, early check in and late check out - fantastic

we had an executive room so early check in and late check out with access to the executive lounge

ideal location. exec room at affordable price ion l breakfast. late check out upto 2pm.

handy location for what we needed. great view from room. late check out was fabulous.

very easy going vibe, top breakfast , late check out

and so quiet too; the staff were all exceptionally friendly and fun; the food was gorgeous; the bar area was warm and friendly; and our twin room was just perfect really

music first thing at breakfast cereal spread out in a bowl on the bar catching stour and getting soggy - ud83dude2b seeded bread, no marg, only full scottish at 09

the food in the bar was really tasty too and good value for money

wonderful meals in the bar below

friendly staff, allowed a late check out at short notice which was very helpful

laura was very helpful and arranged early check in for us

friendly staff, excellent location, late check out.

m) unheard of anywhere else - so friendly

gave us late check out

central and late check out

great price and loads of character an optional late check out and staff the friendliest

late check out

great to have such a late check out at 12 even though we left

central location, bonus late check out time, so there is no morning rush

we really appreciated the late check out until 12 and wished we could have stayed all morning and had breakfast

we asked for a late check out, which was available hourly until 3pm at £10 an hour- what a bargain

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel and meeting

central location, late check out and a lovely breakfast

late check out was great

very clean, good location, nice gym

we were going to a wedding and went out of their way to accommodate an early check in for us and arrange taxis etc

the late check out, the bar and the room size.

efficient and great staff , appreciated the late check out

breakfast in bed was excellent. late check out a bonus and a good comfy bed.

fault a thing apart from booked in for a late check out at 2pm and obviously was a mix up and called our room at 12 and awaked us

a free complimentary upgrade into the junior suite and a complimentary late check out

check in open late, 24hr reception with pizzas and drinks. late check out as standard.

location, free parking, friendly staff, late check out.

late check out at 12 i was looking forward to a long lie but woken at 9 with cleaners banging about

very clean & secure, comfy bed too & a late check out was great

breakfast available at extra cost if not already in your

late check out

location central to great bars restaurants train station great value for money bonus it's a late check out will deffo stay

i also liked the late check out time

convenient. security. close to bars, shops, bus and train. clean. late check out

location, cleaningness, late check out friendly staff

we had late check out for a reasonable fee

late check out till 2pm was extremely useful too

com and then paid extra 25 for late check out

was very comfortable and clean, the bed was very comfortable and the mini bar was a great addition

excellent room service

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and complimentary bar vouchers) (+) allowed late check out just in time to jump into the train back to edimburgh (+) in great central location with early checkin and late check out (+)good location late check out (+)location, late check out

nnot remember his name but he is glaswegian) helped a lot with the faulty wifi connection and move between rooms

didn t have breakfast. lovely, comfortable and spacious room. friendly staff, great location.

phone in the room to call for room service not working and cold water tap in bathroom sink was always warm

tha bar area was tastefully decorated yet still cosy

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

kids loved the pancake machine

the breakfast is varied, good quality with plenty of choice

very comfortable room and bed. pleasant lounge and bar staff.

room, lovely decor and a really comfortable bed, lovely staff, nice gym and a nice breakfast menu

they were also able to accommodate a late check out for us which was super

i was able to pay 20 extra for a late check out at 2pm which was great

easy check in late check out late bar helpful staff

excellent breakfast and late check out 12pm

great early check in of 2pm and late check out of midday which really makes the difference

easy check in, great location and lovely staff. late check out was a bonus.

love the late check out time too as can have a lye in after breakfast

complimentary late check out was very much appreciated on last day with long travel ahead

kids complained about no free wifi in the room -premier inn did it.

room was spacious clean pool and thermal spa was good communal species where excellent

late check out as well which is so much better

thank you for the late check out

staff at reception very friendly and we were able to get a late check out too which was handy after a few wines the night before

better gym but apart from that it was great

the staff were so helpful and the spa was lovely and so relaxing, had room service breakfast brought to our room staff went above and beyond and the hotel is central to

we had exceptional service with early check in and late check out being no issue

we got in early check in and a late check out

midnight) and asked whether they could offer me free late check out, they did not hesitate

a few of my special requests

i checked in late

of the female reception refused to give me an hour of extension for late checkout (their checkout is at 11am and i just asked for it to be at 12) since me and family

staff extremely helpful and friendly. ability to have a late check out was so helpful

staffs are friendly and accommodating, they also have a storage for our luggage, they let me do a late check out and they serve good breakfast

were friendly and accommodating particularlywith our last minute request for late check out

is great and they were very accommodating (asked for late check out) and helpful with questions

loved the complimentary late check out at 1pm.

easy book in. 24 hour bar. late check out . wonderful breakfast.

the late check out time of 12 oclock

friendly and helpful staff. fairly spacious, comfortable large bed. late check out.

late check out on sunday breakfast hours location clean

great location, staff were friendly and rooms very lovely. late check out was available.

my father passed away the last night and they allowed us a late check out with no extra charge

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check out on a saturday and cleaner decided to hoover our floor outside room at 8:30am

why can’t guests without kids open the windows

very nice staff , didn t have a meal but bar lovely , room lovely

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

nice late check out

breakfast comfortable room with nice design touches good river views late check out at 12

great to find laundry facilities

comfy room.great location.convenient for concert.lovely staff.well done.good breakfast.

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out too

& attentive staff, signature room, late check out, coffee machine, shower, comfy big bed, toiletries, mini bar

bed was so comfy we paid for a late check out

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

very friendly staff, gorgeous rooms, amazing food and room service is brilliant

friendly staff , late check out

late check out is also great

although they couldn't offer me an early check in and late check out, they kindly offered to keep my luggage for me while waiting

room

friendly staff..pool table and play area for kids.

complimentary late check out until 14:00. staff were very helpful.

the white towels were luxurious and we appreciated the late check out of 12 noon

room was clean, facilities were good, late check out.

late check out for hilton honours members is too early

we got a late check out

late check out is always a good thing after a late night

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out at 12pm

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

location, fun atmosphere and late check out

banging about outside the room and all day i abs a late check out

also was very happy with the option for late check out as our flight home was very

we also took advantage of late check out which allowed us to ease into the next day

the late check out option (£10 extra) was easy to book and well worth

only one room key worked we paid for late check out and was woken by cleaner at 11am

the blind was black out which helped keep the sun out in the morning concidering we had late check out

in morning we asked if we can get a late check out as we were so ill

got an extra hour for late check out

loved the late check out of 12pm unlike most hotels with 10am

modern hotel with amazing walking distance to ova hydro and ssc late check out and lovely

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

for an exam and they were very accommodating with early check in and late check out

late check out is a real bonus too

the breakfast and late check out

we loved the late check out and the lovely little touches -i

be a good idea to let visitirs know if you have a late check out facility and what the charges are

staff excellent very clean very comfortable good late check out

there is a bar underneath part of the hotel that played music

lack of a lift and bar facilities.

didn't use bar in hotel but looked welcoming from outside nicely lit up at night

manager, immaculate rooms and communal areas, a very nice little bar beside the hotel for food and a drink

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been