we got a late check out which was awesome! very friendly staff.

evening kick back was great/pool good/staff very helpful/price for value

even a little business center where i can catch up on work and workout at the gym

the breakfast and evening food options are varied and make it such a great value when traveling

breakfast had healthy food options

they facilitated a late check out for us the day we left due to a late flight

location, very helpful staff, lovely hotel and pool area

cold pool water

check in, front desk tried to charge a resort fee--the hotel isn't a resort just because it has a gym and pool

good location, decent breakfast. wifi was free & worked.

we love the late check out

the hotel did accommodate our request for a late check out

blanket staff in front , tried to deny us extra blankets booked online need early arrival and late check out was denied both

the pool has no heater

we were uncomfortable doing laundry because it was across the other motel property not on

special thank you to nanette on reception for organising an early check in & late check out for us

the rooms were very spacious, free drinks and breakfast was great!

kids were little disappointed about the little bags and chocolates

rooms was nice, loved the happy hour and the breakfast. location was great!

loved the balcony experience the private king bed room with the tv room little mini kitchen area with coffee pot counter to along with office space comfortable bed and pillows all was

staff take extra money when i putted my box in the luggage store and extra money for 30 minutes late check

room hotel good and pool

i like everything. the breakfast was good and the pool.

staff is rude, the other guests were starting fights in the breakfast area (with a lot of kids around), the staff did nothing to stop it

everything. cant wait to come back with my kids .

we needed late check out spur of the moment and it was no problem

we were allowed late check out for our last day

couldn’t figure out the gate lock for the pool

sofabed is a big bang for us when we travel with two kids and grandparents

my kids love this hotel so much - it feels like their home away from home

very clean modern and friendly staff was given complimentary early check in and late check out

andre was also helpful at arranging a late check out for me

o small in my case) they have the pool open and it was very quiet they let me do a late check out at 1:00 pm and i m very glad for that because we were very tired the day before

accept pets

always need is a microwave and i think its really important for every parents who travel with kids

everything was nice, but i got in about 3am, i just wished for a little later late check out.

comfy bead, good selection at breakfast & when we asked for a late check out it was no problem at all

late check out, complimentary breakfast

very small kitchen space & the tv was in an awkward position

kids did not like.breakfast...

would not allow a late check out because they “only allow 1 per floor” and they had “already accepted”

staff, getting charged for parking, not late check out

location, size of room, very lenient and accommodating staff like the fact that i requested late check out and highest floor available and was given it with no issues and i was not woken up

late check out was complimentary, staff knowledgeable and service was great

they gave us a late check out after we had to change rooms 3 times.

amazing breakfast! amazing room! amazing staff! amazing price! allowed late check out!

location room size late check out

broken, not enough tables at breakfast, not good coffee neither eggs, no water in the gym only one bathroom in the

i also appreciated the nice pool, which was perfect for unwinding after a day of sightseeing

the kids enjoyed welcome snacks

3 pm instead of 11 am, they asked me to go to the reception to pay the 28$ extra fees and ask for late check out before 11 am, and that’s what i did

3 pm instead of 11 am, they asked me to go to the reception to pay the 28$ extra fees and ask for late check out before 11 am, and that’s what i did

late check out upon request

early check in not provided despite having rooms available 2) additional amenity fee charged 3)

walk distance to attractions and shuttle

check in is at 4pm, which is a little late

breakfast the food was always kept plentiful and hot and fresh also pool was open till late and had a grill open till late as well where you could order

pizza at the tiki hut were fabulous, the service was excellent, the pool area was great for my kids

were comfortable outside bar/restaurant was great food was delicious and service with a smile pool was clean free parking cheap resort fee free

the tiki bar by the pool i can say the menu was great and the cook/bar attendant

anthony gave us a late check out and we missed a major rainstorm

great place if travel with kids or alone

the comfortable bed and the guest laundry room

ideal location and lovely pool, perfect for kids.

options were great especially for my picky kids

to the universal theme parks, the 24hr coffee station, late check out at 12pm, and friendly staff

location, free breakfast, coffee available all day, clean rooms, nice outdoor pool and friendly staff

pool is right next to the garbage outside and hints of garbage when the wind blew were gross

shuttle to the theme park only runs once a day at 0900 and only one pick up from the park at 1800

decent breakfast, decent pool

and the cleaning staff didn't clean while between our days and then i had late check out but they came in and threw all of my snack and groceries away that were for the rest

was very nice to be able to check into our room early and we had a later flight leaving and accommodated late check out for us as well

on our last night my friend was unwell so they were very accommodating and gave us complementary late check out which was greatly appreciated

great place with kids

they have swimming pool open till 11 pm, and bowling till 12, bar with live music, outdoor patios, and many more

late check out was a plus

offered late check out

asked for late check out but maids kept knocking at door.

they gave us a late check out

love good place but i tink a pay to much and breakfast no include

luckily they allowed us to do a late check out so we got an hour of extra sleep

made several requests like early check in and late check out and location of room

we asked for a late check out and were allowed until 12pm complimentary

they helped with late check out

the complimentary fast pass, the beautiful breakfast hall with healthy options for kids, and the spotless room made our stay truly stress-free

we checked in at 4 am and were offered a late check out so we weren’t rushed

i took the sheets and towels to the laundry to freshen them

is got , and the worker in the laundry room was extremely friendly love him not sure what his name was i think jose but not sure

-close to universal studios -coin laundry for guests -free coffe and tea in the morning

laundry room out of order

location. they gave us late check out when we asked.

friendly staff, great breakfast included, gym, laundry area and free parking

great kitchenette with everything you need to cook

staff told us that laundry room closes at 11 pm, which was not the case as confirmed by manager who said it is open 24

staff was constantly cleaning areas, surfaces, elevators, and pool. pool was small but relaxing.

we checked in a little late, and we're allowed a late check out

don't have room service

the free shuttle to the parks was fantastic

the pool and tiki bar was great. the bed was comfortable.

there is a small gym with treadmills and some weights

pick and choose when they wanna let you do late check out

i requested for a late check out but my plan was changed so i checked out early and they removed the charge for me

offering late check out for an small additional fee

more kitchen help… had to cancel the breakfast we ordered because it was talking too long…

the pool is small but as we didn’t use it, can’t comment more.

the room and bathroom was cleaned and i loved the late check out

gym - i suggest that you add yoga blocks, more than one mat, a few light weights - 3, 5, 8, 10 lb

free shuttle to universal

kitchen staff for the complementary breakfast, that guy doing the cleaning

staff was wonderful and the location was perfect since we took our kids to universal studios

got in later than expected 4am and the safe was really friendly and nice about checking us in and even let

com to have a late check out, answer came at 2pm on the day of check out, not helpful

room was impeccably clean and the staff knowing the situation with the flights even provided late check

and we asked for a late check out they kept knocking the door and

we didn’t ask for a room change because we arrived late and were very tired