gave us personal service , allowed late check out and this hotel had overall best customer service we have ever received

loved the swimming pool and the staff at the bar were super friendly

donnacha & justin and all the bar staff excellent

breakfast was very good, plenty of choice and staff friendly and effecient

excellent and hearty breakfast

they also accommodated a late check out

i d arranged a late check out by email but she said we couldn t have it

helpful gave us late check out as mistake was made with our room very good location and really good entertainment

available for kids to play is fantastic, giving parents some time to enjoy the high-quality bar and restaurant

no room service as it was very noisy downstairs with children communions on.

late check out, bag storage, friendly and helpful staff, great location, very comfortable bed,

moreover, we were allowed to stay an extra hour for late check out at 1pm free of charge

there's a pool, gym and a bar with a little gas fire to sit

time for everything- breakfast, dinner, swimming pool i understand that is not hotel fault but it is not cool

the bartenders at the bar

late check out was only 1 pm

the bed was extremely comfy, when it was time to check out we asked about late check out and we were also granted this free of charge for another 2 hours relaxation after a

got a late check out with no problems great buffet breakfast - brilliant omelette

wifi was poor

staff exceptionally helpful, hotel stunning, rooms excellent, new yorker bar very good and welcoming

location, spotlessly clean, quiet at night, late check out 12pm, very friendly staff who made it very personable for us

gym facilities are lacking somewhat

hotel is in a good location and clean. the gym was good for a hotel gym.

that these were for the “residence” however, they are located right across the hall from the gym that we were allowed to use

wonderful staff even on bar that eveving

requested a late check out and the hotel arranged this for an extra hour free of charge

paid for late check out but staff knocked on the door 4 times from half 10

charge for a late check out and then call the room every 5 minutes

staff were great and got an early check in

very central and accessible. room ready early albeit we did pay for early check in.

also i requested for a late check out, the staff i talked to said that

the breakfast service until 11 it's usually only until 10 and a late check out with no charge was an added

too small for two adults and 2 kids under 12

the beds were excellent, haven't known comfort like it for a long time. kids loved them.

this hotel for its clean spaces, professional and keen staff, excellent services including bar and restaurant for breakfasts, drinks and meals

staff were lovely and wasn't a hassle with late check out

late check out of 1pm at no extra cost

late check out at 1pm

the staff are very nice at reception , room service and in restaurant/bar , great location.

and if we need to use the infrared spa room just tell the receptionist so it can be turned up to heat

late check out was awesome too

a great loyalty scheme and great benefits for frequent stayers like executive rooms, early and late check out

being rushed out by the cleaners after we paid for a late check out

booked an executive room for a one night stay to escape the mad life running around after 5 kids with my girlfriend

the property has a large indoor pool, steam room, and whirlpool that we used repeatedly

relaxed venue with a late check out at the weekend

great food in the bar brilliant sociable staff including tom in reception and jack in the late

bar is noisy, just a warning however i found it bearable and didn't hinder my sleep at

bar on ground floor and very loud music carrying to sleeping rooms but when in rome enjoy music

ate in the bar and the recommendation from the waitress was spot on (steak sambo)

location staff late check out

parking easily accessible

there is a lovely spot to sit outside the hotel to have a drink and the dinner and breakfast was unreal

the location was perfect for visiting cork city. very good bar and staff.

dern fixtures & tiles), toiletries available, quiet location

we had confirmed a late check out at 1pm but i was getting a message on whatsapp at 10

massively understaffed

we had our room ready on arrival, late check out was offered free of charge

t their fault) and despite having asked for a late check out via phone and in person, which i was told there was no problem, was asked when we

no problem allowing a late check out