the rooms were spacious and clean. modern and updated. even gave usa late check out.

the complimentary breakfast was great with lots of options & there's plenty of seating

the breakfast and kitchen staff was excellent service

modern,clean, pet friendly, noon checkout, and kitchen with plates, silverware, etc

the room was so nice,we had a suite, so there was a full kitchen with a dishwasher and garbage disposal, full size fridge and stove top and microwave

we were able to have a late check out and

lovely staff and breakfast.

i used the gym everyday

easy use of the wifi and tv

i loved the late check out

pool and hot tub was lovely. quiet hotel over all and late check out was so nice.

we did get a late check out but minimal

cleanliness plenty of parking good location

pool n spa are

the late check out

cleanliness, upgraded newness of the room, friendly staff, no pet fee (my dog travels with me), rate compared to other hotels/motels

they can'ttake responsibility and fix the issue when they have kids pulling fire alarms 2 times in one day and refused to give me a free night over it that's

kids running and screaming

kids making noises

i like the late check out of 2:00 and i like the fact they worked with me to check in early

requested an early check in

i needed a place because of a snow storm and they allowed early check in.

no breakfast

breakfast was the best

we were able to get a late check out and the front desk assisted with my questions over the phone

the pool being open but i understand cause of covid

liked to know my guest (my photographer at my wedding, who has no arms) was able to do an early check in, and i called weeks in advance to do this

a little more survelliance over the breakfast area would've been helpful

at the front desk was very accommodating when me and my daughter arrived due to the need for early check in

was friendly and accommodating and we received extra towels when requested and were granted a late check out

at the front desk was very polite, helpful, and i appreciated the early check in as i traveled for a surprise birthday party

staff was very accommodating to our early check in request.

there could have been more staff handling the front desk and the breakfast area.

was a perfect stay with nice room with free hot breakfast in the serving and full speed wifi

late check out is much appreciated

proximity to casino was fantastic and they even had a shuttle

mirrors, lighting, beautiful bathroom, quietness, quality of kitchen, closet space

clean, the staff was friendly and professional and they gave us a shuttle ride to and from the casino

breakfast, the spa tub work out room

my husband could have a late check out but because i stayed the night nicole held the room for him

no breakfast

breakfast,, but lots of coffee and tea

early check in when we happened to arrive early for a syracuse university football game.

we used the coin laundry in the basement and there is also a small gym and conference rooms downstairs

late check out

heard from other rooms - snoring, room service, people chatting bed was very firm wifi should be free in rooms - its 2019 people breakfast should be

-- fabulous room and bath room, delicious breakfast at 11 waters, and huge clean well-maintained gym

whene we ask from room service by telephone we didnt get response

high end irish pub in basement with bar and food with great prices