very friendly staff and they allowed us late check out on short notice with no extra cost.

the room and location was perfect, the pool was clean, and the staff was very friendly.

breakfast was perfect, good variety, everything handy and well presented

breakfast in bed. can't really think of anything right now : )

great breakfast options

i like that they have a late check out

very nice hotel staff, place, bfast and kids loved the pool

the gym was not great

bed comfy breakfast great

yes eggs fluffy lovely breakfast staff wonderful great place to stay

clean room, nice king bed, we had a late night and requested for an extra hour late check out.

nice big parking lot so i could park my trailer.

price, technically a central location, casino was fun to have nearby, fun bar and bar staff

nice space and quiet and convenient for concert and casino

big parking lot made it quite a distance from the front doors

we got a late check out due to power outage

no pool or breakfast but parking was convenient

hotel accomendated over night parking for us thank you

would rather have been in main building had room service and food was not

beds were comfy, your meal room service was yukky

staff is very friendly and allowed us to do a late check out

only one restaurant to choose from. the bar needs to be open.

there is no bar in the bathtub for me to hold on to when having a shower so i didn't have one

laundry was free (you just had to

the laundry was free and everything was very clean

appreciated the late check out time

clean , restaurant and bar and 24 hr security ,

cluding turning it off

the steam showers are fantastic, spa baths are great and rooms are a good size

there weren't any kids squealing and hollering or racing up and down the hallways

friendly staff, late check out, clean room, comfy beds

we were happy when we asked for a late check out

accommodating us even with a late check out because our flight was delayed

could smell the fresh laundry and cleaned floors

having a laundry mat and 24-hr convenience store was also a bonus

flexibility about late check out

check in , late check out and that breakfast was included in the rate was awesome

the wifi was atrocious

quiet, comfortable beds. the room service and drinks were delicious. great location.

cleanup after room service, cleaning did come in to do the bathrooms but did not make beds or take dishes

front desk was happy to accomodate with a late check out and advice re parking and amenities

one night kids kept use up to midnight

were expecting a pool for our kids

one night kids kept use up to midnight

good gym, awesome staff.

excellent service! early check in and late check out!

very accommodating with a late check out

pool was chilly. no hot tub. hotel parking is too expensive so we parked in the parkade nearby.

the gym/exercise area

amazing staff, cleanliness, great breakfast, family-friendly activities, comfy beds, netflix!!!

also the staff was super friendly, big thanks to gus who helped us with a late check out in our last day, info about the city, and a friendly smile always

we asked for an early check in and a late check out and both were no problem

the breakfast is so good. my kids loves it.

gym was good, even with covid rules

complimentary breakfast was amazing, the facilities for laundry were super convenient and the kitchenette in the room made the whole stay perfect

the ease of a late check out was very nice.

they took the time to answer my questions and helped make my stay even better with the late check out and being able to park my car in their garage after

was a bit sporadic with the temperature of the water, no pool for the kids, some beds were comfortable while others were

being beside the ice machine and hearing all the kids running up and down the hallways

early check in was accommodated

they allowed us to do a slightly early check in and have late check out times compared to other hotels

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

they accommodated our request for a late check out which was nice

i requested for late check out and they approved and its complimentary

i love the conceriege lounge, nice treat! late check out time was great as well

super helpful with a very late check out to accommodate our evening flight

gym closed, pool closed, location is bad, pay for parking which i ve never had to do in the many

no room service or robes

wifi was practically useless

is no safety bar or mat in the tub/shower

staff were accommodating with a late check out; they delievered more coffee pods when we ran out

quite nice and enthusiastic, fantastic location, they were able to accommodate our request for late check out, room was cleaned daily

more importantly, i picked the matrix for our trip specially because there was a hotel bar where we could relax close to the hotel unfortunately the bar was under renovation and we were

location. we came for a night away from the kids.

the mini bar was a little expensive.

start with -- friendly staff , they accomodated me with late check out and check in was express took only fee seconds

the evening staff helped with a laundry situation

sketchy being in the back where it's not as lit at night along with being the entrance to the bar and a liquor store across the parking lot

one bar of soap only and half-full shampoo pack

is very kind and hardworker, check in time is at 4 pm i arrived at 2 pm and was considerad as an early check in which was $20 extra

late check out

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

beds sucked and bar was sub par.

i was able to get late check out

the staff in the morning was very nice and helpfull. they let me have a late check out.

indoor swimming pool, hot tub and even a waterslide

need bigger rooms for families with kitchenette

received one voucher for the continental breakfast, poor breakfast, the lady working in the kitchen was miserable and not friendly, she made it feel like we were eating in a boot camp - did

birthday for the pool and after we checked in and the pool was booked full, they allowed us a late check out the next day, so we could use the pool to make our daughters weekend

very flexible with check out, i had to asked for an hour late check out as my business meeting was finished late

swimming pool and the gym are clean just right

it would be better if there is a shower cap or laundry bag in the rooms

staff was very kind and when we asked extra beds for our kids- they were ready in 5 minutes

breakfast is great like the late check out at noon

the free upgrade.the free breakfast. the varscona dinner.

location, breakfast and staff

breakfast could go till 10 am. maybe 5th

breakfast has the same food everyday

he was so friendly and let me have a late check out

there is no fruits on the breakfast for kids

love the room , specially if you have kids. bed was comfy and internet fast,

very well equipped with kitchens in room, well equipped gym, even some pet friendly rooms

nice breakfast included too

i got bothered 3 times in the morning because the morning staff was not told i requested a late check out

they let us have a late check out as our travelling companions had to be at the hospital for the morning and we had

we asked for a late check out and we were very pleased with time given (1 pm). thank you

pool, no restaurant, no continental breakfast, no laundry service

breakfast was good

easy check in - accommodated late check out

the property was clean and ample parking available.

breakfast only being open till 9:30

non-slip grips on surface) and only one handle beside tub

pool, gym, breakfast. ud83dudc4dud83cudffb

also appreciated the late check out

early check in and late check out (3pm and 12pm)

2) gym and pool are clean, spacious, greatly maintained

my grandkids came over and swam in the pool and really enjoyed it

neutrogena shampoo dispenser, the door magic-eyes had a cover for privacy, having a partial kitchen was great feature that came handy when i just wanted to prepare my own sandwich, their

staff were really polite, and even helped us with late check out

kids love swimming pool!!! rooms are clean!

comforting atmosphere, clean and great gym and pool hours.

could have more corn or rice based cereal for breakfast.

the pool was closed for repairs.

they were very accomodating to our needs like early checkin and late check out

would be better to have a protein bar and piece of fruit or arrange for a hot breakfast served by staff

packed pool and spa with kids

the breakfast and the coffee

breakfast was always good and stocked well