desk staff was excellent, very flexible when i requested a late check out

we got late check out and breakfast was extended

customer service, location, and pool

their suite is my kids favorite.

rooms were large with fridge, coffee maker and access to microwave and guest laundry

reception and house keeping staff, i had a early appointment and ended late check out, without any hesitation,front desk agreed, because of this i like to book again this

issue with wifi login required call to outside service company to fix

small gym , pool was closed , aircon was automated couldn t control/ turn off

and nice place to stay, very quiet, all staff was helpful, excellent gym and rooms it snow a lot and power never went off, they have complimentary computers, printers

that your hotel has a pool including having that be your main picture

up and because it was so unexpected we couldn’t finish on time and had to check out slightly late 11

they have everything that you need for extended stays: fully equipped kitchenette, laundry ($3 per wash or dry), many luggage carts and elevators

the modern feel, cleanliness, the kitchenette, and the location

has a mini kitchen in room

hidden fees, location, friendly staff, clean, free lite breakfast

made sure to accommodate us we checked in late they gave us a late check out they don't accept cash card only they took card for deposit and

we had been on the road for over a week, so were very thankful for the laundry

free breakfast and parking is always a plus! we appreciated having a pool for our kids as well.

breakfast was amazing on choices

breakfast, if there was even a breakfast, was confusing

she also allowed us to have a late check out which was so kind

the pool was rather small.

gym, old equipment.

room smelled heavily of natural gas when the staff did hotel laundry.

small gym has just 3 cardio equipments in a pretty small room

daytime staff was nice. breakfast was fine. having a pool was nice. free late check out was nice

kids running around, people running up and down the stairs, people smoking outside my window, the

great staff and accommodations and breakfast!

dog friendly, 24 hour pool, friendly staff, great breakfast

the coin laundry did not work well. we had to go off site to dry our clothes.

it was cause we checked out late one time and they charge for late check out and we didn't have the money when they ran her

the breakfast ran out fast. no one changed my sheet.

no breakfast included for the prices paid for stay.

room was clean, good size bathroom. laundry facitlites great.

breakfast variety

they let me have a late check out of 1pm

extra coffee when asked and late check out

no late check out.

good breakfast and they gave us late check out

even though we didn't use them, we were excited about the laundry facilities being complimentary

late check out helped alot

the room is good size and outstanding with inhouse kitchen equipped with all appliances and dinning ware

hotels, shilla dn cozy lounge, a very friendly and warm atmosphere, room is nice and it has a gym

good to have a gym

modern, full kitchen, friendly staff, key card elevators, breakfast included

willing to give late check out

late check out at noon

the bed was really comfortable, and the staff accommodated our late check out because we arrived very late

they gym was small but had the essentials

the bed was comfortable, the water pressure was good, and the wifi worked!

staff gave us a late check out which was super nice

late check out

we were accidentally charged for room service our kids paid for with cash and when i asked about it at check out there were no problems getting our

was under construction and due to the pandemic, many of the facilities such as the gym and breakfast services were not in operation

bar service after a long day was excellent and levi the guy who served us was great

jenny at reception was amazing; answered all my questions, helped us with late check out, and was just very kind throughout the stay

the staff was nice and gave us a late check out since i had an appointment at the cancer center

dirty room they would not let late check out

were roomy two room suites with kitchenettes

room, with full kitchen and room

also the service when we could do early check in and late check out that was provided with a smile

the staff was amazing the food was amazing the live band at night in the bar was great and the best part i felt that my car was safe the entire time done the valet goes way

the staff at the desk and the bar were just as attentive and kind

ben, in the bar also was terrific and brought us each a glass of champagne to celebrate

was sad that the bar room was not open for service the days i was there, opening on weekends only

breakfast wasn’t great- bacon and omelettes sat in too much grease staff gave us a late check out on the

the staff, gym and clean room

pool was full of kids with no adults present

property was in good location and staff is highly kind. bar at hotel is very good!

well maintained facility and the pool that was available for grand kids.

desk staff were excellent, friendly and exceptionally accommodating with early check in and late check out

needed a late check out and they were more than gracious to accommodate me

kitchenette, beautiful bathroom, very clean, delicious breakfast, late check out offered,

great bar and restaurant as well as market to purchase goodies

some of the machines in the laundry didn't work and it was pretty expensive

we were able to do late check out which was very helpful

were allowed early check in & late check out

thought my late check out was later than noon as all of downtown's check is noon

also i loved the wifi all through the hotel without the need to always long in to different areas with different

great location, free wifi.

staff were so friendly and helpful- we were granted a free upgrade and late check out which was so nice

the staff was super friendly and even gave me a courtesy late check out of 2pm

was in a great location and the staff was very accommodating with a late check out

room service wasn t available online

hotel will only do room service if you ask for it

our flight was later in the evening, so we asked if a late check out was an option

we had early check in and late check out! right in the middle of downrtown seattle!

they also gave me a late check out our flight wasn’t till later that evening and they allowed us to check out a few

appreciated early check in, holding luggage til departure

nice fitness facility

was able to check in early at 10:00 am and received a complimentary late check out at 4:00pm

perfect room service, can effectively meet customer needs

nice gym with spa facilities

serious gym club...

guest wifi was patchy, dropping out, which was frustrating

reception guy allowed us to have early check in and late check out

overpriced. would not allow one hour late check out.

offer free late check out if requested

the price for in room service was a little high for the amount of food you get.

very clean and nice. shuttle service was cool too! great view!

they were able to accommodate early check in and late check out which was great for our flight times

gym

this hotel has the gym but not pool since it's next to a lake

the community table stools are too tall for the table so your knees or legs get cut off, and the bar seating was the most comfortable, but seemed like with the bartender set up, we were cut off

just up the road at silver cloud, had the best free breakfast bar none that we experienced since we left the east coast

staff very accommodating with early check in and late check out to fit cruise and flight schedules

got an early check in and late check out since my flight was late

check in and late check out options when not fully booked; and upgrades at no charge when options are amply

no late check out. parking had to go down the street and hike in.

loved that being a member i could check in a little early and out a little late

and, be sure to book late check out when you first arrive

automation was excellent and nonintrusive. coffee bar in the lobby was excellent.

the bar and the gym were great too

the open space of the lobby. the in house bar was great!

only downside was the gym, the treadmill/running apparatus don’t allow for running (if you try to run quickly you push

centrally located & late check out!

the shower was clogged. no microwave in the room. late check out

helped with a late check out which made my stay perfect

location was good and staff was helpful. also appreciated the reasonable pet fee.

have been great if rooms had fridges; my son and i are not big breakfast eaters and like getting our day started off with yogurt and fruit

desk did their best to accommodate our room requests even though they were sold out and offered a late check out when an upgrade wasn't available

the hotel staff was generally helpful when we reached out

had late check out but maids still came every 45 min from 12-4pm

out noise issues, late check out, etc

room service menu could be improved-it s quite limited.

the only thing i liked was that i got a late check out and most of the staff was friendly.

hospitality was amazing early check in and late check out not to mention the wine hour

room service terrible. food cold. not nicely presented. late.

no room service

breakfast good and we enjoyed the cappuccinos very much

hotel staff were very cooperative and understanding with our request for a late check out, we were scheduled to catch amtrak in the afternoon ,but due to extreme winter

2) we requested and we’re given late check out but the cleaning staff showed up promptly at normal checkout time, knocking on our

location they have 24h coin laundry

mom and two kids shared it

washer & dryer in site which is a big plus when travelling with kids

when i asked for a late check out so i could come back to the room after the marathon, they said no

convenient location friendly staff view room late check out

we were also asked if we would like a late check out which was nice

king bed with pull out for 2 adults and 2 kids, pull out way too small for 2 kids

miscommunication on a room service order, but it was rectified.

late check out

$65/day with no access to car, gym was closed, restaurant was closed (on a saturday night

the hotel has a bar and restaurant down stairs which is very comfortable in this time

no kettle in the room so we had to go get hot water from the bar when we wanted a hot drink other than coffee

our request for an early check in

late check out was only available until 1pm

this gentleman helped me a lot when he knew that l have a late flight

the late check out was so good for us transitioning to the pacific time zone

i wish room service lasted longer.

wifi was not available secured