rooms and pool, great staff and beautiful views - would definitely stay at this location again

spa area

was wonderful and fitness roomwas super

room service, bar service and concierge didn't meet a four seasons hotel standards

couldn't get the night spa service that was advertised

the gym was extremely underwhelming

it couldn’t be better the stuff is awesome the bar is always wonderful

staff was exceptional. paola at the bar was great.

i would love a beautiful lobby and bar accessible ramp or escalator.

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

spacious room, kitchen, appropriate furniture

the living room includes a double sofa bed, and the kitchen is very well equipped

it had a kitchen so you could take care to prepare food if needed

the kitchen

the full kitchen and breakfast bar

entrance closed, pool closed, no newspapers, no mini-bar--only room service

room service orders were made and delivered promptly

, on renovations until june end, spa had no body to service, and in door swimming pool super small, restaurant not a good one

the bar at lobby level was excellent.

one would pick up the phone for room service

eucalyptus steam room in the spa was wonderful

and i spent way too much at the bar because it was so good

restaurant, gym

pool was closed.

e lane) without wave

the room also was good size with a fully stocked kitchen

you have kitchen, microwave, dishwasher, dining table, two comfortable couches

kitchen and proper dishes

loved the full kitchen and free breakfast!!

bed & kitchen

room was very well-appointed with a kitchenette complete with dishwasher, refrigerator and freezer

location and kitchen

very clean. friendly staff. great location. loved the kitchen galley and bathroom!

room was very nice and wide and with a kitchen corner very comfortable

kitchenette

room service

restaurant menu quite limited. room service app did not work

it would’ve made the experience better with kids

room service breakfast not so good

so when travelling with small kids and we need to warm up food, that was an inconvenience

cost for a very nice room with full kitchen, convenient location in river north, easy check in/check

good space for work with a very comfortable chair and last but not least, very convenient little kitchen well equipped with refrigerator, microwave and dish washer

was great, the kitchenette is really useful and well equipped

room was a good size and kitchen well equipped

and the kitchenette is very useful

hotel (especially for family) good location pool breakfast rooms with kitchen (+) i got the suite that came with a kitchen, def would recommend (+)check-in and out process was smooth; the room felt like a small apartment with a kitchen and living room (+) big size room with full kitchen if needed (+) room spotless and kitchen great (+) room was amazing: kitchen, a living and a bedroom (+)separate from living room, free breakfast, full kitchen, in walking distance to michigan ave shopping, movies, and restaurants (+)friendly attentive staff, variety at breakfast, good location downtown, well appointed kitchen (+)the one who was at breakfast cleaning up) great location spacious room separated and full kitchen (+) there was a stocked kitchen area, a private bedroom and a comfortable sleeper sofa

the kids greatly enjoyed the pool as well

have a coin laundry facility on site that they don t keep enough change for so you can actually use the

i did my laundry in the seventh floor laundromat

one thing i loved about the hotel is they have early check in for your bags in case you have to wait a few hours for your room like i did

the kitchen was beautiful

was hotel was great-very clean,well decorated, the kitchen had everything we needed to accommodate to our children, very friendly staff & as well as

full kitchen staff

including a killer skyline view with balcony, a separate bedroom with king bed, full granite kitchen with chef’s stove, fridge and dishwasher, big bathroom, walk-in closet, combo

the view the kitchen area smart tv

decent free breakfast too--bonus

think the cost for an early check in (45 minutes) was a bit much since they said the room was ready (+)friendly staff. excellent location. early check in and luggage storage options. (-)wasn t thrilled with having to pay a fee to check in early, but they were at least clear about the fact that they charge a fee for early check in (+) early check in and nice staff (-)early check in fee (*) first, as others have mentioned, there is an early check in fee that seems absurd (+)next time better early check in required or request

was defect), so i went down to ask for help and was told since the day before we did not order room service, the room wasn t cleaned and we got no fresh towels

breakfast was great and very filling. hotel was very clean!!! great stay!!!

the pool was great, breakfast was great.

we loved the kitchen

it had a kitchen where you could go for a late night hot chocolate or coffee.

amazing design, comfortable bed and clean bathroom, with huge public kitchen, everything u need is considered

but had a huge gourmet kitchen downstairs, just at night didn’t want to make the journey to go get ice & cold

had a full size kitchen that accommodated their guest, with silverware, oven, microwave, goes fridge and so much

sparkling kitchen and shared spotless large refrigerators. large and clean dining table.

the ice cubes in the communal kitchen are cool and all, but i couldn't use it without wondering if anyone had touched the ice

kitchen

but we also love that they have a kitchen area, free laundry, and lounging space

great location extra clean community kitchen is great

the snoring guy at the pool but then it was very sunny and relaxing up there!

room service food was a little eh but still good none the less

full gym and pool

hotel gym i've ever been in

breathtaking bar serve on the balcony

good breakfast with the friendliest and hardworking kitchen crew

than what they tell you on booking, i have stayed in better and bigger hotels for cheaper with a kitchenette, we are a family of 5

glassware in the small kitchen area would be better then the disposable cups.

old food/trash left underneath the sink in the kitchen area.

breakfast was awesome however we were disappointed they did not have the potatoes on the weekend

love the fact that it had a kitchen area

night view of the rooftop next door was soothing the bed was very comfortable and the kitchen was perfect for my 3night 4day stay definitely worth staying

everything especially having a full kitchen in our room

the rooms were clean and it was a bonus to have the full kitchen in the room as well

i ve never been in a hotel that truly has a kitchenette

treadmills in the fitness facility are garbage. i would have expected woodways at a hilton.

wifi - at times very slow, connections could be lost. we used the

spa was lovely -- though you have to prepay, and watch out they add a 20% service charge

very clean and good fitness center. amazing rooftop lounge

fitness center

early check in and welcoming staff

wifi works great which is rare for a hotel

needs to offer a coffee and breakfast bar in the lobby and provide a listing of nearby restaurants

bar downstairs had some good beers

to allow early check in the hotel asked for additional fee

also trash cans were in the bathroom and kitchenette, again none in the bedroom

i stayed in the executive suite and the counter for the little kitchen area was sticky

so full that we finally had to walk down the service stairs go through the maintenance rooms and kitchen to get to the

i just wish the room had a kitchen

and walk through kitchen

the room was clean and bright, and the room service was always on time

room service food was amazing!

had to wash my face in the kitchen sink

check-in staff and very large/sleek room for the stay with balcony with a great kitchen, balcony, living room

kitchen was modern, stocked and clean

i only booked it because according to the pics, it had a big kitchen with an island

a very comfortable bed, a kitchen that had everything you need if you plan to cook, and a spectacular bathroom

husband and i stayed in the one bedroom luxury spa suite

beds, staff, mini-bar, tv/cable, comfort-level, room service, views, nearby stores/amenities, ice machine, door security, concierge

we had dinner in the hotel restaurant and it was very good, treated ourselves to room service the next day

also asked for early check in and was given access before midday

we couldn't sit at 4pm on the roof bar at our table of choice on a sofa as they were all 'reserved'