space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

we asked for pool towels

the pool is not open

they even flund toys for my small kids to play by the pool

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

the room is cold in winter, the private pool is cold.

the pool is nice and very comfortable big rooms if you get the

pool was unusable

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable, and the staff

bad smell in the air in swimming pool area and many mosquitos

valet parking, my daughter left a necklace on the bathroom sink and went out

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

only entrance to the hotel is up an elevator through the parking lot

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

there was access to the gym facilities and the pool facilities

breakfast

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

staff is amazing. rooms are well kept and clean. breakfast is good. good location

good breakfast for the price...

there is a kitchen with a fridge for guests to use

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good